Reviews

This profile includes reviews for CrossCountry Mortgage, LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CrossCountry Mortgage, LLC. has 605 locations, listed below.

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  CrossCountry Mortgage, LLC.

  2160 Superior Ave E Cleveland, OH 44114-2102

  
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  CrossCountry Mortgage, LLC.

  9169 Mentor Ave Mentor, OH 44060-6676

  
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  CrossCountry Mortgage, LLC.

  23715 Mercantile Rd Ste B108 Rm 3 Beachwood, OH 44122-5918

  
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  CrossCountry Mortgage, LLC.

  38850 Center Ridge Rd Ste 2 North Ridgeville, OH 44039-2761

  
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  CrossCountry Mortgage, LLC.

  2001 Crocker Rd Ste 200 Ofc 210 Cleveland, OH 44145-8135

  

Review Details

• Review fromJared H

  Date: 04/22/2025

  1 star
  Do not give them your information, they will spam call you with a different phone number 100 times a day!!!

• Review fromPaul C

  Date: 04/21/2025

  1 star
  This company needs to be looked into and prevented from doing mortgages. I was locked in signed the paperwork work a 6.25 interest rate. The letter came in saying congratulations your expiration date is Oct 2025 when I signed in July 2025. Aug 1 came and I was told i had to revise that because it didn't count anymore. I asked why it had congratulations, locked in until Oct and I was always ignored. Raised to 7. The mortgage guy Michael said his team would look into when I was due to close end of aug and didn't hear back until a few days before closing. Luckily I Switched companies and I had zero hassles. Michael b**** was awful. Communication terrible. Business practice terrible.

• Review fromCatalina A

  Date: 04/20/2025

  5 stars
  Cross Country Mortgage with the Joe S*** team was an amazingly awesome and successful experience! ******** ************* USAF

• Review fromSteve P

  Date: 04/16/2025

  1 star
  We were working with them on a loan and the disclosure didn't add up to our known house price, so we started asking questions. As our loan officer started explaining the discrepancies it came to light their were fees we were being charged that we were exempt from. There were also charges not in the disclosure. In fact they overinflated our house cost by $30k and hid a bunch of charges in that. Then there was $16k in costs they couldn't even account for. When we presented the loan officer with the math he started stammering, we asked 3 times for an explanation and he couldn't provide one. He got defensive and started blaming us for the issues with the disclosure.

• Review fromSarah E

  Date: 04/07/2025

  1 star
  Lying, over charging and hiding it by removing escrow. Dirty business tactics and know one in the company cares to call you back ever! Beware!! If the consumer finance dept was open they would be helpful but I’m hoping the dept of banking seriously looks into their business tactics

• Review fromCourtney P

  Date: 03/31/2025

  1 star
  Do not use this company! I purchased my home through this company and this experience has been horrible and stressful. Alot of major errors and unprofessionalism.

• Review fromEdward K

  Date: 03/23/2025

  1 star
  The absolute worst mortgage company EVER!!!! You cannot get in touch with anyone on the customer service phone line, so your only option is to submit a ticket on the website which is completely ignored. I contacted them via their secure message center in January and told them to not renew my insurance that expires April 15th because I have found cheaper options. March 18, one month before the expiration, they take $2300 out of my escrow and pay Allstate. I am beyond livid, this company is a typical blood sucking US company that doesn't give a rat's ass about providing their customers with actual customer service.

• Review fromAudrey M

  Date: 03/13/2025

  1 star
  The WORST mortgage servicer. I've had 20 loans in my lifetime. This company has the worst administrative imaginable. I have had poor loan service. Also not being able to get past the automated system to a human. It takes 20 minutes The humans who work there do not understand their own company policies. I am set-up for Bi-Weekly payments (to save interest). They are HOLDING my 1st payment as "UNAPPLIED" and then waiting until the 2nd payment. THEY LIED about how they process Bi-Weekly payments. Obviously so they don't loose interest.

• Review fromRoz G

  Date: 03/13/2025

  1 star
  What a waste of time and money. Not only was the loan officer rude and disrespectful to me, he lied. Told me "it was the law that the old lender must provide a payment history schedule to the new lender". That is false. It's only a requirement of CCM. I believe it's none of anyone's business, except the credit reports, the consumer and the old lender. If something is good or bad, it will be on the credit reports. Went through the whole process and almost closed. Seemed like my permanent disability/social security income, good credit rating and low payoff ($20,000+) on a $268,000 appraisal wasn't enough. Don't waste your time with this company. If they lie once, then they'll lie again

• Review fromEric K

  Date: 03/12/2025

  1 star
  I would NEVER use them if I ever had to ever again. Their service and AI systems are awful, and wont pay out my bills from escrow but require that I have escrow. I would go literally to any other company and pay double the interest rate before considering them.