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Business Profile

Property Management

Millennia Housing Management,LTD

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Millennia Housing Management,LTD's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 82 total complaints in the last 3 years.
    • 32 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/24/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have lived in my building for six years and have gone through so many property managers. Here recently, I have been completely unable to get in touch with the newest property manager, Sherry for at least 3 months. The last few months there have been issues and delays with the utility reimbursements but for June they said that they would be changing it from checks to a pre-paid card that would be routinely filled. But it hasn't been delivered, I've tried to contact them as instructed and can't reach anyone. I've gone to multiple offices as well as calling and emailing. And I don't know what to do. Because I've been reaching out. I've been calling and emailing about other issues, like maintenance or neighbor problems and no one gets back to me. They even haven't done the routine pest treatments and when I started seeing bugs I called to report it and no one's been by.

    • Initial Complaint

      Date:06/21/2024

      Type:Facilities Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The owner of roughly 275 apartment complexes- most of which are affordable housing and the conditions they keep the complexes in is absolutely inhumane. Springfield, MO ***** **** complex primarily houses low income elderly and those with disabilities. They have not had working elevators for 5 weeks forcing numerous elderly and disabled people to walk many flights of stairs and many are unable to do so. A man confined to a wheelchair couldn’t leave his home for 5 weeks. Absolutely horrific!! The definition of greed and lack of compassion. There are hardly enough words available to describe and you should be ashamed of yourselves.

      Business Response

      Date: 06/22/2024

      Thank you for forwarding this complaint.  

      The property management team is aware of the issues at ***** ****.  When the elevator first malfunctioned, the property management team surveyed each resident and offered for the resident to relocate to a hotel until the elevator is fixed.  For the many residents that chose to remain at ***** ****, the property management team has continued to work with the residents to ensure that their daily needs are met and to provide help with carrying groceries or help up and down the stairs.

      The property management team has engaged with a vendor to complete the repairs to the elevators.  Due to supply chain issues, several parts are on back order and may take 4-6 weeks to arrive.  Given this delay, the property management team will once again survey the residents to determine if they do want to be relocated to a hotel during this time period.

       

    • Initial Complaint

      Date:06/13/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting the run around about my security deposit. This company scammed the government and got paid more than I owed for rent. I left it go and moved and now all I want is my security deposit. I will contact the news if needs and report to the community action place they are taking advantage of.

      Business Response

      Date: 06/21/2024

      Thank you for sending this to Millennia Housing Management, Ltd.  ("Millennia").  Millennia takes these matters very seriously.  

      The check for the return of the security deposit was sent to the former resident on June 4, 2024, prior to the time that this complaint was received.  We have not received a return of the envelope.  The Regional Manager recently spoke with the property manager and the resident has not yet received the check.  Millennia is requesting a stop payment on the check and will reissue once the bank has confirmed that the original check has not been cashed. 

      We hope that this satisfies the inquiry into this matter.  

    • Initial Complaint

      Date:06/05/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 30, 2024, I completely fulfilled my lease obligations to ******** Village Apartments. I had given my 30 days notice on February 26, 2024. I cleaned out the apartment on March 30, 2024. I still haven't received my security and pet deposit. Both of which are refundable per my lease.

      Business Response

      Date: 06/18/2024

      The owner entity of the property, ******** ******** **** **, and the managing agent, Millennia Housing Management, Ltd. take these claims very seriously.  In this case, when Ms. ******* vacated from the property, she was obligated to provide a forwarding address.  She failed to do so.  When the property management team went to return the security deposit, it was sent to her old address with the goal that she had completed a forwarding mail packet with the United States Post Office.  Given the delays in the mail, the check has not yet been returned to Millennia.  We have requested a stop payment on the check and will reissue it to her new address which was included in the BBB complaint.  We hope that this addresses the prior resident's concerns.  

      Customer Answer

      Date: 07/05/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

      Regards,

      ****** *******


      I have not received my security and pet deposit still.

      I have been patient.

      I would like to re-open my case.

      ****** *******



       

    • Initial Complaint

      Date:06/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ever since Millennia bought Lexington Village (Cleveland) in 2017 it has gone downhill. Mangement *****. They cant keep a property manager, you go to the leasing office with an issue one day and speak to someone and the next day that property manager is gone! There is no snow removal, good luck if youre elderly or handicapped. Maintenance is non-existent and as of 6/4/2024 there hasn't been trash removal in 2 week so there is a mountain/overflow of trash all over Lexington Village (Cleveland) property. Its 80° and the smell is horrible! And embarrassing to live there. Frank T. ****** the owner of Millennia Housing Management also owns Key Tower, Marriott in downtown Cleveland and more than 275 multifamily residential communities in 26 states as well. The mismanagement of his multiple million dollar properties is inhumane and unacceptable!! Frank ****** needs to be held accountable!

    • Initial Complaint

      Date:05/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid a deposit to hold an apartment in August of 2023 and it was to be refunded if my income was above their guidelines. I was told my income was above in December of 2023. From December of 2023 to May of 2024 I still have not been provided a refund. The office won’t answer the phone, slowly responds to emails and advised corporate is responsible for refunds. I have called 49 times as of today and have yet to get a response or a refund.

    • Initial Complaint

      Date:03/13/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 1, 2024, Lexington Village Apartments left a notice on my door stating that they were raising the rent starting April 1, 2024. The notice stated that they were raising the rent because they were adding a water charge to the monthly rent. I contacted legal aid and they advised me that the landlord cannot raise my rent in the middle of a lease. I addressed the issue with the leasing office and they stated that their lawyers say that they can raise our rent as long as we are given 30 days notice and as long as each apartment has their own water meter.

    • Initial Complaint

      Date:09/19/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a tenant of kingston senior village which is ran by millennium from August 2021 until June 2023. When I moved in the apartment was semi cleaned but I was told as long as things worked it was okay. I never once paid rent late nor caused any issues. There were plenty of times we had asked for a door because we didn't have one for one of the back bedrooms, and they kept pushing us off. When we moved out they told us we would hear about our security deposit within 30 days. We hadn't heard anything and on August 8th we happen to be down there visiting my mom and I stopped into the office to check in where I was told by the leasing manager that she hadn't heard anything yet but would call me. To my surprise I receive a phone call from a collections agency on 8/24 saying I owed $378 for damages. This letter was sent to collections July 14th. I never received any final bill nor phone call before this collections call. I have called the millennium office since 8/24 at least 8 times and left messages and still have yet to hear back to get an explanation or what is happening.

      Business Response

      Date: 09/27/2023

      This letter responds to the complaint filed by ******** **** on September 20, 2023, regarding billing or collection issues involving the tenant's security deposit. Mr. **** resided at Kingston Senior Village from August 2021 to June 2023, which is a property managed by Millenia Housing Management, Ltd.
      Mr. **** alleges that, upon moving out in June, he was told he would receive information regarding the status of his security deposit. Mr. **** then claims to have spoken with the leasing office in early August, who told him they would give a call. Weeks later, a collections agency called Mr. ****, stating that he owed a balance of $378.00 in damages to the apartment. According to Mr. ****, there was no phone call or final bill sent by the leasing office before this phone call from the collections agency. He concluded his allegations stating that he has attempted to contact Millenia Housing Management, Ltd. several times since the agency call but has not heard back.
      The facts do not support Mr. ****'s assertion that he is entitled to a billing adjustment. Mr. **** caused significant damage to his unit that caused him to lose the security deposit. To be specific, Mr. **** caused the following charges to be added to the ledger: Cleaning ($240.00), Carpet Cleaning ($110.00), Holes in Walls ($300.00), Bedroom Door Replacement ($200.00), Baseboard Heater Replacement ($125.00), TOTAL DAMAGES ($975.00).
      Given Mr. **** had $597.00 in deposits on hand, the damages being deducted resulted in a negative balance of $378.00 due. See attached Final Account Statement which was mailed to Mr. **** on or about July 14, 2023. Additionally, the Property Management Team has record of multiple attempts to contact Mr. ****, which have been met with no response.

      I believe that this responds to all of Mr. ****'s issues. If you have additional questions, please feel free to contact me.

       

      Sincerely,

       

      Kevin *. S*****

      Legal Counsel

      Millennia Housing Management, Ltd. 

      1300 Key Tower |127 Public Square| Cleveland, Ohio 44114-1309

      Customer Answer

      Date: 10/02/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [attached please see the dated letter. We never received a copy of this until September 20th. When speaking with Morgan P**** in August she stated that she was still waiting for ******* ***** ** to make a decision and would call us. Morgan P**** also just made the comment most recently that ******* ***** ** has been trying to reach me and the phone rings busy. This is false. We are still waiting for someone to reach out to us. We would like to speak with someone from this business regarding this matter. We have left countless messages with the answering service at the corporate office and still have yet to be responded to]

      Regards,

      ******** ****




       

      Business Response

      Date: 10/04/2023

      This leter replies to Mr. ****’s response concerning the complaint filed by him on September 20, 2023, regarding billing or collec~on issues involving the tenant’s security deposit.
      Mr. **** does not state any new issues in his response. All issues have been responded to in Millennia’s ini~al reply. Property Management will contact Mr. **** to discuss the amounts exis~ng on the balance as of October 4, 2023.

       

      Sincerely,

       

      Kevin *. S*****

      Legal Counsel

      Millennia Housing Management, Ltd. 

      1300 Key Tower |127 Public Square| Cleveland, Ohio 44114-1309

    • Initial Complaint

      Date:09/15/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with National Credit Systems and Millennia. I do not have a contract conversion with National Credit Systems, they did not provide me with the original application I had ask for.

      Business Response

      Date: 09/20/2023

      This letter responds to the complaint filed by ******** ******** (“Mr. ********”) on
      September 15, 2023. Mr. ******** is a former resident of the *** ******** ***** located in ********,
      ** and managed by Millennia Housing Management, Ltd.
      Mr. ******** alleges that he is not liable for any debt with Millennia and National Credit
      Systems. Mr. ******** entered into a leasing agreement and moved into a residential unit at *** ******** ***** in October of 2020.
      Upon Mr. ********'s initial move-in, he asserted that he was unemployed and consequently
      was granted HUD housing assistance. However, during the lease renewal process at *** ******** *****,
      it was discovered that Mr. ******** had provided false information regarding his employment status. In
      accordance with the guidelines outlined in HUD Handbook 4350.3 Revision 1, any tenant who has
      erroneously received housing assistance is required to reimburse the landlord for the funds received in
      error.
      Mr. ********, on May 2, 2023, formally acknowledged his receipt of assistance in error and his
      obligation to repay the outstanding rent through the signing of the Return of HUD Housing Assistance
      Paid in Error Repayment Agreement (“Agreement”), see the attached copy of the Agreement. Mr.
      ******** defaulted on the Agreement and failed to pay his rent. He moved out in July 2023 with an
      outstanding balance of $9,083.00 in past due rent.
      I believe that this responds to all of Mr. ********’s complaint. If you have additional questions,
      please contact me.

      Customer Answer

      Date: 09/22/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

      Regards,

      ******** ******** 




       

    • Initial Complaint

      Date:08/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      From around the 12th,after coming back to Oklahoma from burying my mom in Illinois,I came home to find no hot water and been going without ever since. Instead,they've had mobile showers that don't seem safe. We already have to deal with having no security so crime is high in the area. This isn't right, will you help us get our right to hot water? This apartment is supposed to be all bills paid,not all but hot water. Please help?

      Business Response

      Date: 08/30/2023

      Dear Ms. *****:

      This letter responds to the complaint filed by ******* ***** (“Ms. *****”) on August 26, 2023.
      Ms. ****** is a resident of the Inhofe Plaza (“Inhofe”), located in Tulsa, Oklahoma and managed by
      Millennia Housing Management, Ltd.

      Ms. ***** alleges that she has been without hot water since returning from a trip on August 12,
      2023. There has been a recent issue with the hot water tanks and the Property Management team, upon
      notification of the issue, worked promptly to address it. The Property Management team understands
      that it is an inconvenience for the residents and have partnered with a local organization to provide
      mobile showers site twice a week during the hot water outage. The mobile shower units are cleaned and
      monitored while at the property.

      The vendor to replace the hot water tanks has been engaged and Millennia anticipates that the
      hot water will be restored by September 1, 2023.

      Concerning Ms. *****’s claims that there is a level of crime at the property, as a whole, crime
      has increased substantially in the area and across the country. In addition, there has been an increased
      presence of people who are experiencing homelessness at and around the property. To address these
      concerns, the Property Management team is working closely with the local police department and a
      third-party security company patrols the grounds and walks all floors at the six story building several
      times in the evening and early morning hours.

      I believe that this responds to all of Ms. *****’s issues. If you have additional question, please
      contact me.

      Sincerely

       

      Kevin *. S*****

      Legal Counsel

      Millennia Housing Management, Ltd. 

      1300 Key Tower |127 Public Square| Cleveland, Ohio 44114-1309

    Millennia Housing Management,LTD is NOT a BBB Accredited Business.

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