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Complaint Details
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Initial Complaint
08/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
August 23, 2023. I sold my property. And I feel as though Ohio Real Title did not give me all of my remaining balance back from the seller's fee they claimed I owed in the amount of $990.95. And after my calculations I should have got back $643.04 cents. According to their settlement statement delinquent taxes plus penalties to Cuyahoga County Treasurer is $4,892.50 cents. My real estate tax statement. I received in the mail said. I owed $4,545.05 cents. late payment delinquent taxes not paid by closing date will be charged a 10% penalty. According to my statement a 10% penalty? would be $347.55 cents. There is a remaining balance of $643.04 cents they kept and only sent me back $33.00
Business response
09/01/2023
Attached is the explanation that we sent to the seller ** ******. All closed properly and there isn't any refund to process. There isn't anything else that we can explain or do.Customer response
09/18/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* ******
Initial Complaint
12/24/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
We purchased our home in August of 2021 and also simultaneously sold our old one. Our realtor suggested we use Ohio real title to assist with closing. Although at first we believed them to be doing a great job we have endured nothing but problems since acquiring our new home. Somehow they never turned our paperwork into the county and we therefore are unable to pay any water or sewer bills and continue to be charged the water or sewer bills for our prior home as this one is not in our name. This is going to cause us a financial hardship due to when we receive the bill it will be very high because we have been living here 4 months now. We also just recently discovered our home owners insurance had been cancelled because Ohio real title failed to send in our payment to our home owners insurance company. Our mortgage company informed us they had been trying to reach them the past 4 months to tell them to pay it. We have reached out to Ohio real title and continue to be told these issues will be fixed but yet they don’t answer our phone calls or respond to our emails. We are frustrated to say the least as this is all causing us hardship. We now don’t have home owners insurance and are unable to pay our water and sewer bill. We want to do the right thing but are stuck until they do the work on their part.Business response
12/28/2021
Hello, I am sorry these issues happened. These should have been resolved prior to now and I apologize for the delay. I believe this has been resolved at this point but if there are outstanding issues please email me directly at **************************** or I can be reached directly at *************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.