Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 14, 2024, I contracted with 2 Birds Shuttle and Detail LLC for round-trip shuttle service to and from ********* ******* ************* *******. The experience and “service” fell far short of expectations. The shuttle was late for my scheduled 10:30 AM departure. After waiting 10 minutes, I called the provided contact number, 216-905-3680, listed on their gate. I received a text response stating, "Please text us at this time. We currently cannot answer the line." I followed the instructions, texting that I was at the front gate and providing my confirmation number as requested. I was informed via text that the shuttle would arrive in 20 minutes. Despite having scheduled parking for 10:30 AM, the shuttle did not depart until 11:15 AM, nearly 45 minutes late. Due to medical circumstances, I had to cancel my flight. I requested a return shuttle to retrieve my car. I was informed that an additional $25 cash fee was required for the ride, even though I had already paid for round-trip service. This additional fee was not disclosed on the company’s website or Facebook page. A text message I received at 11:10 AM stated that “return shuttle requests must be made at least 30 minutes before your desired pickup time.” I adhered to this policy, notifying the company within the specified timeframe. Despite this, when the shuttle arrived at 3:42 PM to drop off other patrons, the driver refused to take me back to my car unless I paid $25 in cash. The driver’s refusal left me stranded and unable to access my vehicle. The driver suggested that I call the police. I did so, but the responding officers stated the matter was a civil dispute and outside their jurisdiction. Ultimately, I was forced to arrange for an Uber ride at additional expense to retrieve my car. This experience was deeply frustrating and unacceptable. I had paid for round-trip service and adhered to all policies outlined by the company, yet I was left stranded and subjected to additional fees.

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is an airport parking and shuttle location. They left us stranded. Stopped responding to messages and all we wanted was to get our car. We paid a **** to bring us from the airport to the parking lots location. We followed the instructions that was given all for them to not answer.

• Initial Complaint

  Date:02/01/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an extremely scary incident with a driver from 2 Birds Shuttle and Detail. I have filed this complaint with the airport since I suspect they must approve these businesses, There is no way that they should be allowed to service any customers. This incident occurred on Saturday, January 20 at a supposed pickup of 1:50. Below is my review on Nextdoor... We recently used "2 Birds Shuttle and Detail" as an alternative to the expensive parking lots at the airport. I have never been so badly abused by another human being as I was by the psychopath driver who picked us up at the airport. This was last Saturday in the 10° blowing cold. He was 20 minutes late arriving. When I complained about leaving us sitting out in the cold he went ballistic. He called me an effing a hole And told me to shut my ****** mouth and get in the van or he would make me call a cab. We were frightened to go with him, as I was certain that he was capable of pulling a weapon, but we had no choice since the lot is locked. Upon arriving at the lot, he dumped us off inside the gate and made no attempt to find our car. He would not give us his name. We are in our 70s and had to uncover our car by ourselves in a foot of snow. He left my wife sitting alone with our bags while I trudged the lot. Beware, their reviews are shown as 4 of 5, but there doesn't seem to be anywhere to post a review. We later noticed that Yelp rated them 1.4. Be forewarned!!! Certainly not worth the savings. I tried phoning the business, but they do not answer their advertised phone. They only use texting to notify the lot of your arrival.

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  paid you for the trip then as things will happen our flight to Chicago got canceled due to bad storms. So I had to go back home on Friday and didn’t come back till Saturday evening. The same guy was always there. First thing he did was ask for more money $25 what?? What did I pay you for? Then we came back a day later so not even using the parking lost the first day charged. Then coming home I was in Denver and texted the number I was on my way and the time we were landing the flight did leave about 45 minutes after it was scheduled I’m sorry this is not my fault either. He again told me to pay him $40 or 4 days in his lot before he would pick us up mind you it says last pick up at 12 midnight I was off the plane and texting him at 12:02 communication was horrible and seemed to be about more money more money. It also said it had to be paid by 11 and I never got this till I landed. So me and my daughter who by the way is special needs had to sit in the airport all alone for four hours. It was the worst four hours of my life along with not getting any sleep and having to then drive home an hour. I felt so unsafe. I felt like I was being held hostage and would never be home or get my car back. Again communication was horrible didn’t even know till almost 4 am that he was going to be there to pick us up. So that feeling of not knowing. I will never ever use there service again. Oh and he also was telling me at first that I had to pay for a ride to pick up my car. I know only reason he ended up showing up was because he had to pick someone else up. to be paid by 11 and I never got this till I landed. So me and my daughter who by the way is special needs had to sit in the airport all alone for four hours. It was the worst four hours of my life along with not getting any sleep and having to then drive home an hour. I felt so unsafe. I felt like I was being held hostage and would never be home or get my car back. Again communication was horrible didn’t even know till almost 4 am that he was going to be there to pick us up. So that feeling of not knowing. I will never ever use there service again. Oh and he also was telling me at first that I had to pay for a ride to pick up my car. I know only reason he ended up showing up was because he had to pick someone else up.

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was park and fly lot. We were a party of 6 (2 grandparents, 2 partents and 2 children: 12 and 9 YOA)online reserved and paid for 2 parking spots and round trip shuttle to airport. Arrived to lot on 7/29/2023, parked,loaded ourselves and belongings onto the van and were shuttled to the airport. No problems. Returned on 8/5/2023. Upon the arrival of the van to be shuttled back to our cars, we were told that we had to many people that each reservation was limited to 3 and if all wanted to be shuttled back that we would need to pay 25.00 additional dollars right then and there. There was some back and forth about our being a party of 6 with 2 paid parking with 3 each but the driver refused to allow the kids on the van until the money was paid. Without having any choices, we paid the $25.00 so that we would all be allowed to load. This was a some kind of highjacking or something. There was no way that we would be leaving a child at the airport. Confirmation numbers for our parking #*********** & #***********

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flying out of Cleveland international airport on 4/22/23 I used 2 birds shuttle and parking of global airport parking. On return of our vacation the shuttle van driver dropped us off and our car was not there, the the shuttle driver called the manager and the manager took no responsibility and left us in the rain with no transportation. I had to call Cleveland Police to file a stolen car report and find a rental car to get us back to Clarion, Pa. The manager would not pay for a rental car or return the money I paid for parking reservation, even though it was a locked gated fenced in parking. The Cleveland Police got back to me that day and said the car was found abandoned in the city of Cleveland four days prior and towed to the police impound lot with broken window and ignition torn out of steering column. My wife and I eventually got a rental car to drive to Clarion. Cleveland police told me they have dealt with vandalism ind stolen vehicles at this parking location before and acted like this was normal. It left a bad taste about Cleveland and the Airport. I feel you guys should be aware of this organization.

• Initial Complaint

  Date:11/02/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The shuttle says they pick up / drop off at the 10 & 40 mark on the hour. I followed all instructions, submitting my reservation # and pick up time. The driver came 1hr late, lied and said he was here when he wasn’t and after submitting my reservation code a third time, in front of the driver, he told me too bad and just LEFT! So now I have waited 2 hours and felt with instability in their services and unreliability. I would like to request a refund.

• Initial Complaint

  Date:09/08/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used them in the past when traveling with no issue. They seem to have new bad “employees.” Had to call Cleveland police after waiting TWO hours at the airport, (after a very trying overnight cross country trip), getting a Lyft, and then not being able to access my car due to a locked gate. Finally, while waiting for the police 2 men with unprofessional clothing and attitudes showed up. When I asked why not a single one of my calls, texts, or emails was answered they were nasty and even tried to pull forward in a vehicle almost hitting me once the gate was opened. Not to mention, I waited an HOUR upon arrival a week ago when I parked my car and one of the same men ignored all the customers messages who were waiting with me AND nastily blew off a lady when she asked if he was an employee, when he showed up during the hour and suddenly left, locking the gate behind him, leaving us all sitting there. He finally showed back up, and crammed us all into an unmarked pick up truck, and had a man sit with his two year old, un-harnessed on his lap in the front seat? I have yet to receive any message response. My concern is the aggressive nature of the employees when questioned for their lack of assistance/response/ability to do job. I should not have to feel worried for my safety when working with a business. Additionally, having to call the police in order to get access to my car is absolutely a sign of terrible service and questionable business practices; related to customer safety in the vehicle, and customer satisfaction related to appropriate pick up and departure times to and from the airport. Their business advertised a shuttle to the airport every thirty minutes and their business card states a response to the customer will occur within 20 mins after initial message is sent to the business. There was no empathy displayed from any employee involved. They appear to have both been in some sort of unspoken agreement in their treatment towards customers.