ComplaintsforProvide A Ride

• Initial Complaint

  05/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I called to get gas reimbursement and asked for the sheets to be emailed and they said NO. If I do not receive them by the day needed to call and they would then email them. From experience this year 2024 My last 3 appointment only 2-month prier my forms were emailed over without an issue. I received the emailed forms before I received the hard copies. And calling before my appointment if I do not receive my hard copy is a waste of time. It still takes days to receive an email form from provide a ride. So, this is not a fix to the issue. I want consistency with the company, I want notified of changes in policy which should be a given. If that cannot be provided, then ********** needs to switch providers. I am not the only person with this issue

  

  Business response

  06/04/2024

  We have concluded our investigation and attached are the findings. 

  Please let us know if you have any questions. 

  Kindest Regards,
  
  ******* * ******** 
  Senior Quality Assurance Manager

  Customer response

  06/04/2024

  We are disheartened to hear that *** ********** feels that we are not providing the level of service that he was expecting. We reached out to *** ********** to ascertain more details surrounding her Mileage Reimbursement issues. She was unable to speak with us at that time, stating she would return the call. We have yet to receive a return call. 

  To clarify the Mileage Reimbursement program procedure is as follows: 

  You must have a scheduled appointment to receive Mileage Reimbursement. Call into the ********** Transportation Call Center to request Mileage Reimbursement transportation. A trip Mileage Reimbursement claim form is mailed, emailed, or faxed the following morning with the trip information along with the trip’s confirmation numbers. 

  Once the form is received the member is asked to review the claim form to make sure the information is correct. Take the claim form to the appointment and have the health care professional or their representative in the office sign it, enter their phone number, and license number. This information is required to receive reimbursement. 

   If the form is received after the appointment, the provider can still complete the reimbursement form by faxing it, emailing it, or mailing it to their office. After the mileage reimbursement claim form is signed and reviewed it is completed correctly (with all information and signatures) it can be   faxed to **************, email to: ************************************ ,  or mailed back to:  

  If the medical appointment is cancelled the form will not be submitted, contact ********** Transportation as soon as you know you do not need the trip to inform us to cancel this trip.
  
  Upon receipt of the completed form, our claims department will verify that all information is correct after which a reimbursement check will be sent out following our billing cycle timeline. Additionally, please note that the Trip claim form will expire in 45 days from the trip date. 
  
  Lastly, we ask you to please allow 30 days from the date the trip claim form was mailed emailed or faxed before inquiring about payment status.

  We aspire to deliver the highest level of service to all of our customers, and we regret that *** ********** did not receive this level of service. We appreciate her for bringing this to our attention; her forthrightness has allowed us the opportunity to improve our quality of service.
  Please let us know if you have any further questions.

  Kindest Regards,
  
  ******* * ******** 
  Senior Quality Assurance Manager

  Customer response

  06/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I need a number to call they called me at my busiest time of day and my phone is used for customer service issue so I do not have a number to return a call at.  They could have tried to call back and left a voicemail
  
  Regards,
  
  ***** **********
  
  
  
  
   

  

  Business response

  06/05/2024

  We are hear of *** **********'s dissatisfaction., She can contact me ******* ******** directly at ************ *** **** My hours are Monday- Friday 8:00am -5:00pm. Please feel free to contact me at any time. 

• Initial Complaint

  04/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I called Provide a ride for a Doctors Appt. on April 22 8:10am at 55 arch st Akron. I was told someone would b back at 9:30am so i was done about 9:20am went outside and waited i also called Provide a ride and Held and held and held for at least an hour and a half i tried to call to no avail. Finally i gave up and hired an **** for over 31.00 dollars out of pocket. Then im at home and 11:30 i get a call from Provide a ride computer telling me they are sending an **** for ******* ****** * wrong person) shes my sister who lives with me. And ******* would be picked up by an **** at ** **** *** Where i had been.

  

  Business response

  04/29/2024

  *** *****

  We are sorry to hear of the challenges you faced with your requested service. We will of course take immediate action to issue you a refund for your out of pocket expense of securing your own transportation on this date.

  We will additionally dig deeper to understand the errors that were made in your trip entry that were the cause of this problem.

  Please do not hesitate to contact us in the future should you have need.

  Thank you,

  Provide A Ride.

  
  

   

• Initial Complaint

  03/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The reason for this complaint is against Provide A Ride. I was involved in a dispute with transportation that ended terribly. I have not received a response. The day that I sent in a complaint was 03/07/2024. The diver violated their company's “Community Guidelines”, training/tutorials for passenger safety, Terms of Service, Restricted Activities, and Driver Representations, Warranties, and Agreements. I assumed that this accident was never reported to **** because I am still active on the Platform.

  

  Business response

  03/27/2024

  Good afternoon, 

  We have concluded our investigation and attached are the findings. 

  Please let us know if you have any further questions or concerns. 

  Kindest Regards,
  
  ******* * ******** 
  Senior Quality Assurance Manager
  
  

  

  Business response

  03/28/2024

  We are disheartened to hear that *** ****** feels that we are not providing the level of service that she was expecting. We reached out to *** ****** to ascertain more details surrounding her report of an incident that occurred on 3/7/2024. *** ****** reported that she was attempting to board the vehicle at 922 W Riverview Ave Dayton, OH ***** when the driver pulled off and she sustained injury. She reported that another vehicle was sent to her due to the prior driver canceling her ride. She stated that it was a **** driver that caused her injuries, and she reported it to Provide A Ride. She could not provide a name or the type of vehicle that was sent, however she stated it occurred around 10:35am. 

  We expressed our sincere apologies for her less than positive experience and informed her that we would ensure that the driver be removed from the Provide A Ride platform, and she should reach out to **** to report the incident as well. *** ****** stated that she reached out to **** and was awaiting a response. She expressed her appreciation for the call and concern. 

  Review of the Operations Records specific to *** ****** found that on 3/7/2024 *** ****** prescheduled for a vehicle to return to her location of *** * ********* *** ******* ** ***** to transport her back to her residence. Our records indicate that the *** **** driver assigned to provide *** ******’s transportation arrived at her location at 10:47am and the trip was canceled at 10:55am. 

  Review of the Call Records found that on 3/7/2024 at approximately 10:48am *** ****** to have contacted Provide A Ride regarding her return service, while on the line with the Transportation Coordinator it was heard that the **** driver arrived at her location, and she inquired if the vehicle was a Toyota and if he was a **** driver. She stated to the driver that the vehicle that arrived prior to him pulled off and left her in the street and she was reporting the incident to the authorities that she was waiting to arrive at the scene. The **** driver expressed his concern as the call faded, which explains why the trip was cancelled and transportation was not provided. Our records indicate that only one vehicle was dispatched out to *** ******* and the vehicle that she attempted to board was not sent by Provide A Ride. 

  Lastly it must be noted that Customers who are vetted and assigned to TNC service also receive text messaging in addition to the imminent reminder phone calls. The messaging includes the driver’s name, vehicle make, model, year, and license plate number as well as the pickup ETA and a link for real time vehicle approach viewing, and direct driver contact link. We cannot iterate enough the importance of reading the text message before approaching or boarding a vehicle to preclude incidents such as this from occurring. 

  Our goal is to provide the highest level of service and excellent customer experience to all that utilizes Provide A Ride transportation service.  We are diligently working to maintain and exceed that level of service. 
  Please let us know if you have any further questions. 
  Kindest Regards,
  
  ******* * ******** 
  Senior Quality Assurance Manager
  

  Customer response

  03/28/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I will be sending the requested paperwork for your documents including the text messages with the correct driver's information. **** did send a new driver however, the drive ******** was not the one who I was filing a complaint against. Also, there are several calls that I made to Provide A Ride. Including one that involved one of the Caseworkers at Catholic Social services. 
  
  Regards,
  
  ******* ******
  
  
  

• Initial Complaint

  02/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am with Medicaid and they use Provide-A-Ride for transportation, I am a dialysis patient and am able to drive myself, I found out late in 2022 that they offer mileage reimbursement for medical trips and I started using that service. Everything was going fine until middle of last year when they stopped paying. My social worker at dialysis would fax in the forms, which usually took up to 30 days to pay, then we submitted forms, multiple forms, and no check showed up, I contacted them and they said they would look into it, but had received the forms, 2 more months go by with a call each month on the status, then suddenly they say they don't have the forms and to resend them, some of the trips were paid, but this is still going on, as of right now they still owe for 48 trips from 2023, forms have been faxed and now mailed multiple times, and everytime my social worker talks to them, they say they will expedite it to reimbursement and we should get a call, nobody ever calls and now they owe over $300. We have properly submitted everything within the time frame we were supposed to. I can no longer be patient on this issue, this is my last step before I pursue legal action.

  

  Business response

  02/21/2024

  We have conducted a review of the trip request history for **** St. Clair. I have attached an extensive list of all the 2022-2023 trips that we have processed for *** *** ***** Of the 218 trip requests we did NOT receive competed mileage reimbursement forms for 33 trip requests. The balance , 185 have been paid as evidenced by the attached bank reconciliation. I have attached a spreadsheet which details all trip requests listing the trips were paid and the 33 trips which were not yet paid.

  While we are confident in our processes and certain that the forms for these 33 trips were NOT received by our office, we will make a one-time exception and process payment for these outstanding 33 trips. Payment can be expected with 21 days.

• Initial Complaint

  12/29/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  At 10:35pm On 12|28|2023 I Called Provide A Ride To Activate My Return Trip With Roy The Trip was Activated With Uber The Driver Got 2 Mins Away From Me & Canceled The Ride I Called Provide A Ride Back Told Them What Happen I Was Told It Would Be 1hr To Even 15min Wait for Another Ride . while I Waited On My ride I Received A Text That no drivers Were Available Contact provide a ride I called them Roy picked up again I informed him what the text said he told me my ride was just activated at 11:17 but I got this text at 11:20pm he started to yell an get nasty with me placed me on hold & hung up I called back 20 mins later because me an my kids still hadn’t been picked up From the hospital I asked his name he said r-o-y & Said tell whoever I informed him I would be telling his supervisor he said go ahead his attitude was so nasty an this is the second time he took my call because I called the day before an he answered same attitude I pray someone listen to our call he is by far the worst phone rep I have come across

  

  Business response

  01/11/2024

  Good afternoon, 

  We have concluded our investigation and attached are the findings for your review. 

  Please let us know if you have any further questions. 

  Kindest Regards, 

  ******* ********

  

  Business response

  01/12/2024

  We are disheartened to hear that *** ******** feels that we are not providing the level of service that she was expecting. We at Provide A Ride aspire to provide the highest level of service and excellent customer experience to all customers that utilize our transportation service.

  Review of the Call Records found that on 12/26/2024 at approximately 2:08pm *** ******** scheduled a request to be transported from **** ***** *** ********** ** ***** to ***** ****** *** ******** ******* ****** located at **** ***** ** ********** ** ***** with a requested destination arrival time of 3:00pm on 12/28/2023. The return was scheduled as a will call requiring her to contact transportation at the conclusion of her medical appointment.

  Further review of the Call Records indicate that on 12/28/2023 at approximately 10:38pm *** ******** contacted Provide A Ride to activate her return transportation service. The Transportation Coordinator that fielded the call confirmed *** ********’s identity, pickup location, drop-off location and mobile phone number as well as confirming that text messages can be received on that mobile device. Upon recapping the information provided, ** ******** was informed that the driver should be arriving within the hour, and she would receive a call and or text message within 15 minutes of the drivers arrival.

  At approximately 11:20pm *** ******** contacted Provide A Ride dispatch informing them that she received a text message stating that there were no available drivers, and she was concerned. The TC informed the member that she was assigned to a *** ***** **** and the message that she received was from the trip being dispatched out to one of the TNC services and since that message the trip was being dispatched out to the other TNC platform. The member stated that she was standing outside with her children waiting for the vehicle because she assumed that PAR was closing. The TC informed *** ******** that Provide A Ride is open 24 hours a day and she could go back into the facility and wait for the drivers arrival.

  At approximately 11:32pm *** ********s contacted Provide A Ride Dispatch stating that she received a text message that the driver was arriving to step to the curb, however it did not provide the driver’s information. The TC attempted to explain to *** ******** that he was unable to see the driver information at that time. *** ******** asked for the TC’s name, which he provided as Roy and at that time she inquired when a supervisor would be available. The TC stated that she could contact PAR in the morning to request a supervisor. The driver arrived while she was conversing with the TC and the call was ended.

  While our call review did not identify any direct insults or behaviors that were overtly rude the language and terseness exhibited throughout the call could have very easily been perceived that way by *** ********. A higher level of professionalism and empathy could have been displayed to *** ******** during that call. 

  We aspire to deliver the highest level of service to all of our customers, and we regret that *** ******** did not receive this level of service on 12/28/2023. We appreciate her for bringing this to our attention; her forthrightness has allowed us the opportunity to improve our quality of service.

  Provide A Ride Operations Management has reviewed the call in its entirety with the Transportation Coordinator in question to specifically address the lack of professionalism and empathy to preclude this from occurring moving forward. The Coordinator has also received additional training of the optimization and show recommendation processes. Close monitoring to ensure that the clients receive communication of any changes or delays in their transportation service occurs in real time, and additional call quality monitoring to ensure compliance and documented corrective action, to preclude this going forward.

  In addition, we contacted *** ******** to express our sincere apologies, apprise her of our findings and actions taken, also to suggest perhaps to preschedule her return transportation service when scheduling. This will allow her to provide the time of her choice for a vehicle to return to her location to provide her return transportation. While the driver may not arrive exactly at the requested time, they will arrive within 30 minutes of that time. We wanted to reassure her that our goal is to provide the highest level of service and excellent customer experience while utilizing our transportation service. We received a voice mail prompting a message being left for a return call to Provide A Ride Quality Assurance.

  Please let us know if you have any further questions.

  Kindest Regards,

  
  

  ******* * ********

  Senior Quality Assurance Manager

• Initial Complaint

  11/01/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been left stranded for hours after a dr's appointment. They take forever to answer there phone 10 min or longer. I have waited as long as 30 minutes for them to answer the phone for my return ride home. I have also been left stranded for 2 hours with a scheduled pickup from appointment. They really need to fix this I have bulging discs in my back cant sit or stand for long periods so by the time I get home I'm in a lot of pain because Provide A Ride can't seem to get their stuff together.

  

  Business response

  11/24/2023

  *******,

  I do see that you have needed our service on several occasions, and I am assuming this this compliant refers to y9our scheduled trip on 10/31. Looking at the return trip in our computer system I can see that our response time was not as expected due to the trip being reassigned to a vehicle/driver several times. It is clear that we suffered from system problems that impacted your trip. I am sorry. We would like to make things right. I have made4 an entry in our system to "flag" your account and next trip to be sure that all goes as expected.

  Quality Assurance Dept.

   

• Initial Complaint

  10/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They left me waiting on hold for over an hour to transfer me to finally get a ride. After an hour the they hung up and was left alone outside a medical building. I had to start walking. From Lorain Ohio to Elyria Ohio. Im 66 years old and recent 3 surgery. Provide a ride has endangered my life repeatedly by not answering calls promptly. I had to lay down on the curb because of could not walk further. A motorist stopped and helped me , they let me use their mobile to call my son at work to come get me. Provide a Ride is a bad company' they don't care what happens to the old people they're supposed to be responsible to transport.

  

  Business response

  11/11/2023

  *** *******, 

  First of all, please except our apologies for the seemingly negative experience you may have had while utilizing Provide A Ride Transportation service.  We aspire to provide the highest level of service to all customers; however, we do fall short of that goal at times. 

  We have concluded our investigation and attached are the findings. 

  We hope that you afford us the opportunity to continue provide your transportation services.  

  Kindest regards, 

  Deborah M Mitchell 
  Senior Quality Assurance Manager
  
  

  

  Business response

  11/13/2023

  ****** ********  ************ *** ********
  
  
  We are disheartened to hear that *** ******** feels that we are not providing the level of service that she was expecting. We reached out to *** ******** to ascertain more specific details regarding her experience. Also, to reassure her that we at Provide A Ride aspire to provide the highest level of service and an excellent customer experience to all customers. We received a connection and was immediately disconnected on two occasions; therefore, we were unable to leave a message.
  Review of the Operations Records found *** ******** to have scheduled utilizing the ******* * **** ****** *** a request to be transported from her residence of *** ****** ** ******* ** ***** to ***** ******** ******** located at **** ***** ** ******* ** ***** with a requested destination arrival time of 2:45pm on 10/25/2023. The return was scheduled as a will call requiring her to contact transportation at the conclusion of her medical appointment. 
  Further review of the Operations Records specific to *** ******** transportation on 10/25/2023 found the members to have been assigned to *** **** and was transported to her requested destination within the timing constraints requested at scheduling. 

  
   The request for *** ******** return service was received at 4:10pm and immediately assigned to *** ***** Verified GPS reported data found that that *** **** driver arrived at the members location at 4:38pm and attempted to make contact with *** ******** via text message. At 4:44pm with no response the driver reported *** ******** as a no show and departed. We have no record of *** ******** reaching out to transportation requesting another vehicle be sent. 
  It must be noted that we provide imminent arrival proactive phone call reminders ahead of the pickup arrival to keep members informed. Importantly, at every point of contact, we verify a member’s ability to receive text messages on the mobile phone number, and if they are not capable, we preclude them from TNC assignment to ensure smooth service delivery. 

  
   Lastly, members who are vetted and assigned to TNC service also receive text messaging in addition to the aforementioned reminder phone calls.  The messaging includes pickup ETA and a link for real time vehicle approach viewing, and direct driver contact link.
  
  As previously stated, we aspire to provide the highest level of service to all of our customers, and we regret that *** ******** feel that level of service has not been provided to her as this will allow us the opportunity to institute an even higher level of improvements to the quality of service that we provide.  
  We ask that she please accept our apologies for your seemingly unsatisfactory experience and hope that we can continue to be of service.
  Please let us know if you have any   further questions.
  Kindest Regards,
  
  ******* * ******** 
  Senior Quality Assurance Manager

• Initial Complaint

  07/21/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I scheduled a ride to and from Dr for 7-21. Pick up was suppose to be as early as 9:45 at my home and 11:30 at Dr to return home. At 10:10 I called to see where my ride was. I was told pick up wasn’t until 11:30 (which was my ride home). I told them I needed to get to Drs before I could be picked up to come home. My appointment time was 10:45am at 10:30 they told me they could have someone here by 10:50 to take me to Dr. Which is a 20 min ride. Since I’d be half hour late I gad to cancel the appointment and reschedule for another time Very upset about this. They even called at 8:10am this morning to confirm 9:45 pickup

  

  Business response

  10/10/2023

  Dear *** *****

  First of all, please except our apologies for the seemingly negative experience you may have had while
  utilizing Provide A Ride Transportation service. We aspire to provide the highest level of service to all
  customers; however, we do fall short of that goal at times.

  Review our Call Records indicate that *** ***** scheduled a request to be transported from her
  residence of *** * ****** *** *********** ** ***** to 1*** * ******** ***** ** *********** **
  44515 with a requested destination arrival time of 10:45am on 7/21/2023. ** ***** prescheduled for
  a vehicle to arrive back at her location between 11:15-11:45am to provide her return transportation
  service.

  Upon scheduling recap *** ***** was advised that The driver can arrive as early as 9:45am and while
  they may not arrive exactly at that time, we ask that you are ready and waiting at that time because the
  driver can only wait 5 minutes after which the trip will count as a no show.

  Assigned to Provide A Ride suncontracted vendor ***** ************** who reported that on
  7/21/2023 the driver assigned to provide *** *****’s transportation service arrived at her
  residence at 10:15am and attempted to make contact and received no response. It was
  reported that the driver made an additional attempt to contact *** ***** at ************
  and received no response . At 10:22am with no responde the driver reported *** ***** as a
  no show and departed. It must be noted that *** ***** received two imminient reminder
  calls one for her pickup and one for the return which both were confirmed.

  Regarding *** *****’s request for reimbursement for missed appointments. The Federal
  Government prohibits Medicaid providers from charging patients a missed appointment fee
  or other similar charge other than medicaid co-payments.

  Lastly, as stated, we aspire to deliver the highest level of service to all of our customers, and we regret
  that you did not receive this level of service on 7/21/2023. We appreciate you for bringing this to our
  attention; your forthrightness has allowed us the opportunity to improve our quality of service.
  Please let us know if you have any further questions.

  Kindest Regards,
  ******* * ********
  Senior Quality Assurance Manager

  Customer response

  10/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

  RECEIVED VIA EMAIL BY BBB STAFF MEMBER:

  I just receive message and it over very carefully 

  1st if all no one showed up and by 10:15 I called Provide A Ride and they told me that I was not scheduled for a pickup until 11:30 at the Drs office. And I ask them “ how can I be picked up from the Drs if I have no ride to take me there??”
  They then said they would try and find me a ride at that time. Which if I waited for the ride it would have taken at least 15-20 to get to my house and another 20 min to get to Drs. At that point I would have been late anyways and this Dr would have just rescheduled me at that point. So I told them to just forget it and to cancel my ride from the drs to home at 11:30
  
  I appreciate all your help but they are not telling the truth
  I really don’t want to pursue this any longer. It’s just not worth my time. U gave more sever medical problems going on right now and don’t need added stress
  
  Thanks for your time
  
  ***** ***** 
  
  
  
   

• Initial Complaint

  07/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  i have made 4 phone calls to recieve milage reimbursment forms for confirmation #'s ******** ******** ******** ******** ******** i have not received them by mail or by email. i have usps informed delivery, it tells me when a letter is in the system coming to me, they have mailed nothing. triple checked both emails in the spam filters, no email.

  

  Business response

  10/10/2023

  We are disheartened to hear that *** ****** feels that we are not providing the level of service that he
  was expecting. We reached out to *** ****** to ascertain more detail surrounding his Mileage
  Reimbursement issues.

  Upon receipt of this grievance, we reached out to Provide A Ride Claims Department to determine what
  occurred with *** ******’s Mileage Reimbursement. Provide A Ride Claims reported that the forms
  were sent to the member, however it was reported that they never received them. Duplicate forms
  were sent out and were processed upon receipt. Payment has been disbursed for all the confirmation
  numbers provided.

  To clarify the Mileage Reimbursement program procedure is as follows:

  You must have a scheduled appointment to receive Mileage Reimbursement. Call into the CareSource
  Transportation Call Center to schedule Mileage Reimbursement transportation. A trip Mileage
  Reimbursement claim form is mailed out the following morning with the trip information along with the
  trip’s confirmation numbers.

  Once the form is received review the claim form to make sure the information is correct. Take the claim
  form to the appointment and have the health care professional or their representative in the office sign
  it, enter their phone number, and license number. This information is required to receive
  reimbursement.

  If the form is received after the appointment, the provider can still complete the reimbursement form
  by faxing it, emailing it, or mailing it to their office. After the mileage reimbursement claim form is
  signed and reviewed it is completed correctly (with all information and signatures) it can be faxed to 1-
  ************* email to: ************************************ , or mailed back to:

  If the medical appointment is cancelled the form will not be submitted, contact ********** ************** as soon as you know you don’t need the trip to inform us to cancel this trip.
  Upon receipt of the completed form, our claims department will verify that all information is
  correct after which a reimbursement check will be sent out following our billing cycle timeline.
  Additionally, please note that the Trip claim form will expire in 45 days from the trip date.

  Lastly, we ask you to please allow 30 days from the date the trip claim form was mailed before
  inquiring about payment status.

  *** ****** expressed his dissatisfaction with Provide A Ride and the Milage Reimbursement program,
  as well as the customer service that he received. We expressed our apologies for his experience while
  utilizing the Mileage Reimbursement Program. He confirmed that he received the Mileage
  Reimbursement check. He stated that he does not have any outstanding mileage reimbursement claims.

  We thanked *** ****** for taking the time to speak with us.
  Please let us know if you have any further questions.

  Customer response

  10/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******
  
  
  

• Initial Complaint

  11/30/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Provide A ride sent a Contractor to take me to the Dr office the driver damaged my knee Walker after 4 months **** *********** of PAR Said to send him estimates I sent them he Low balled my estimate down from 800 to 230 promised a check 3weejs ago and still no payment. Then left a voicemails for past 7 Business days still no response.

  

  Business response

  12/02/2022

  Hello Mr. ******

  I have checked in with our accounting department who confirm that they did receive authorization to issue for damages to your walker as you discussed with **** here at Provide A Ride. Check # **** in the amount of $230.98 was issued and mailed today.

  Our apologizes for the delay.

   

  Quality Assurance Team

  Provide A Ride

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩