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          Business Profile

          Gutter Contractors

          The Neighborhood Gutter Guy LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Gutter Contractors.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Type

          • Initial Complaint

            08/02/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On July 9, 2024, C******** S******, also known as C******** G****** from The Neighborhood Gutter Guy, agreed to install 300 lineal feet of metal supplied by us, the owner on the fascia of our house. A 50% deposit of $1000 was requested and given on July 11, and cashed by Mr. S******. After completing 40 lineal feet of the job, the installers disappeared and did not communicate at all. On July 15 a message was left with them and not returned. On July 18, a call was made to them and returned because they didn't know it was from us. Mr. S****** stated that he was in a car accident and would call to say when he could return. No call back. A Facebook review by another customer was seen by this owner and the details were the same that this owner was experiencing, (cashed deposit, not finishing job, disappearing with no communication). On July 23, the female owner left a message saying if she did not hear back, a police report would be made. Mr. S****** called her within the hour and was belligerant, screaming, swearing, threatening her. He refused any refund and said he would not finish. He then called back an hour later after he saw our Facebook review and said that if the post was removed he would refund $450 by the next day, July 24. Post was removed, never heard from him again and it is now Aug 2. Post has been reinstated and report with sheriff was made. Due to only 13% of project completed owner requests a refund of $740. This will be payment of $260 for 40 LF installed of the 300 LF agreement. We are questioning the business practices of this company since there are so many bad reviews on Facebook now with many having the same experience that we had. We hired this company based on a referral by Engel's Hardware. We are senior citizens and feel that this company has taken advantage of our original trust and our finances.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          C

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 3

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          Cleves, OH 45002

          Visit Website
          (513) 720-6528

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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