ComplaintsforEbner Properties, LTD

• Initial Complaint

  06/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I lived at Sawmill Place at **** ***** ****, Columbus Ohio (renting) and moved out by April 30. I took photos of my apartment before i left showing it in great condition. (Ebner Properties owns Sawmill place). I have contacted them multiple times asking for my deposit. May 28th i called, and they said they are "behind" and should have a check by June 7th, and to call back if i didn't. I called on June 10th and spoke to a Brittany who said I needed to talk to a ****. She took my number. **** has never called. No one in answering my calls or emails requesting my deposit. I want that back as it's been over 30 days.

  

  Business response

  06/14/2024

  Good afternoon.

  Ebner Properties has always strived to send out Security Deposit before the 30-day deadline. Unfortunately, we had software issues which put us behind a week or so.

  A check was issued out via mail on 6/10/2024 in the amount of $642.73, check #302. We are sorry for the delay.

  Best Regards,

  Ebner Properties

  Customer response

  06/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. Check has been received. Thank you.
  
  Regards,
  
  **** *******

• Initial Complaint

  03/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been told the water bills come out of my money in my account to pay the rent the money for February‘s water bill. The money for March‘s water bill hasn’t been deducted from my account and now is $60 late fee has been deducted from my account I have called and spoken to ***** and billing about this. I have actually been into the office one time, I have been told that to ignore the app folio app they use for us as residence but now with this late charge being added, I cannot ignore it. I would like my account adjusted the money for water bill shown as paid and the late charge taken off of my account. I am very good about paying my bills on time and ahead of time .

  

  Business response

  03/11/2024

  Good afternoon.

  I have attached your Account Ledger for your review. As you can see, there are no late fees posted to your account. Ebner Properties has spoken with you multiple times and has expressed that the late fee was posted on 3/2 by mistake and was immediately removed. If you log into your AppFolio account, you will see the same document that I have attached. All questions can be answered through your portal.

  If you have any questions or concerns, please feel free to reach out to our office.

  Thank you,

  Management

• Initial Complaint

  06/09/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  In February the owner Mark e his son and Nina came 2 our apartment, stating that they had complaints from the neighbors they were all lies so the owner Mark e told my fiance ****** 2 add her name to the lease by giving her information to Nina the property manager. we gave her information 2 Nina and till this day ****** name hasn't been added 2 the lease. So she's not allowed 2 contact anyone reguarding our apartment she also doesn't have a key fob.I feel like Nina is responsible for this ALL because she befriends hang out with the people who are telling these accusations, False calls 2 the cops has been called 2 our apartment on several occasions. Stating we were fighting leaving trash in halls and being rude 2 neighbors. On March 23rd 2022 we received a 30-day notice 2 vacate for non compliance. We have contacted the office and the office said Kris(who signed)said she knew nothing about this. a person named Kris d and Nina h signed.I saw the owner Mark e in the parking lot and explained everything 2 him, he said don't worry about it,he also knew nothing about this letter he then took my number.On 5 18,2022 we received a letter that our lease will be terminated for Ohio revised code section 5321.17 vacating on 8/31/2022. And failure 2 vacate will force us 2 have an eviction which involves Court(WE WILL GO) this time signed only by Mark e. We have been trying 2 contact mark e,by phone and going to the office Regina never give me his voicemail 2 leave a message and always states he's not in the building 2 see him, So Regina (which is also rude 2 us) gave me this email to contact [email protected] (this email is invalid it never goes through). It doesn't exist...I asked for his contact number from Nina,Regina and front desk clerk they will not give it 2 me. I have the office number ********** I need 2 set up an appt with mark e on any Fri before11am 2 see if this real. I no longer trust anyone at this office but him.

  

  Business response

  06/10/2022

  Good afternoon.

  Not long after moving in, you contacted your Resident Manager stating that you allowed your Illegal Occupant a key to your unit and you desperately wanted her out. We changed the locks on your door and charged your account. Soon after, you allowed her access to your unit. You again made contact with your Resident Manager asking for help to have her evicted from your unit. Your only option at that time was to move. 

  On March 18th our Corporate Office starting receiving complaints once again regarding your company. We sent multiple letters to your unit for non-compliance of Illegal Occupancy which you never responded to. Your company was ringing all door buzzers to every tenant within your building to gain entry at all hours of the night. Franklin County Police Department notified our office and the Resident Manager stating that your company was caught trying to steal vehicles from the property. 

  Ebner Properties refused to run the application that was sent to our office to add your company to your Lease Agreement. Your option at that time again was to find new housing. You avoided all compliance letters sent to your unit causing Ebner Properties to issue a 30 day eviction notice on 3/23/2022. Our Attorneys advised us to also issue you a non-renewal of lease letter that was sent to you via Certified Mail on 5/18/2022. 

  You are currently under eviction with Franklin County and awaiting your court date. All future complaints will need to be handled by Attorneys and Franklin County. Please note that if you would like to vacate the unit before receiving your court date, you are able to do so. Ebner Properties would then cancel the eviction with Franklin County upon receiving your unit keys.

   

  Thank you.

  D. West

• Initial Complaint

  04/27/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I received a 3 day notice to leave the premises on 4/27/2022 that states to vacate the grounds due to non payment of rent or water. Because the company combines rent and water; I never know how much the water bill runs per month. I’ve asked several times about a bill that I may view and/or the water company name. Unfortunately, I have been denied a bill and company name for the water bill. I have paid over the amount every month to catch up a so called $700+ bill and I still have yet to receive a full description of the usage of water and the water company even when given a months itemized statement. In addition, every time it rains my basement floods to about 2 inches of water. I’ve called maintenance several times to correct the issue and I found myself wet vacuuming as well as sanitizing each time this happens. I’ve tried speaking to the corporate office and billing and the end result is the demand to pay a back balance of a water bill plus late fees that i have no idea how much water is being used. Someone please help. If I have to vacate the premises; where am I going to go? I appreciate your help in advance on this matter. Sincerely, ******* ******

  

  Business response

  05/04/2022

  Good afternoon.

  I have contacted your water/sewer provider regarding your monthly water bills. Please see the attached letter stating that all monthly bills are being sent to your address. They have also provided an online link that you can create an account and check your water billing each month. Please note that our main office is open Monday through Friday from 8:30am to 5pm. You are able to come to our office and request the total amount owed each month. You are also able to reach us at (614) 231-3646. 

  We have contacted your property regarding your basement leak. They have stated that the water is coming through your basement window well when it rains. Your manager provided all residents a letter stating that all gutter will be replaced if damaged starting this summer. A letter will be sent to your unit with the start date of repairs. 

  All monies that are paid to your account will pay the past due debt before paying the current. Any amount over $50 will create a penalty fee on your account if the balance is not paid in full by the 5th of each month.

  Thank you.

  ** ****

  Customer response

  05/12/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  ******* ******

• Initial Complaint

  03/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Water bills are too high

  

  Business response

  03/25/2022

  
  Date: Fri, Mar 25, 2022 at 10:22 AM
  Subject: Compliant ID - 16826988 
  
  

  
  
  

  Good afternoon Stephanie.

   

  Thank you again for the phone call this morning. It was a pleasure speaking to you.

   

  I have decided on behave of Ebner Properties to average Mr. *********’s water/sewage bills based on 2021 usage. The average was $20 per month. I have made the corrections on his account ledger which I have attached. Ebner Properties is willing to give a $$237.74 credit on his account to finalize the dispute.

   

  I am unable to get on the complaint to make the updated offer. As per our conversation, if you could update our response to finalize this complaint, I would so greatly appreciate it.

   

  Thank you again and have a great Friday.

• Initial Complaint

  11/15/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I moved out of Royal York Apartments on September 30th. I haven't yet received my security deposit that I was supposed to get back within 30 days. It's been 46. I know that isn't that much longer, but it's been my experience with this company that they either never get around to things or it takes them many months to show up or even just return a call or email(for example, Maintenance for basically anything- I would call for maintenance or let the landlord know many times and still never see a maintenance person.) The one time I finally received maintenance was after I ended up reporting them to the Code Enforcement Agency. I had 2 holes in my bathroom ceiling for six months because of some repair they had to do on an upstairs unit's pipes. They never came back to repair the huge holes they created until I reported them. And the only time that I was really able to communicate with them, where I received a call back from them, was when I was considering going month to month because I wasn't ready to find a new apartment. They called back because they were desperate for people to stay there. I ended up moving though, because I couldn't take any more **** from that company. And now, after I've moved out, I have emailed them twice and called once, but have not been able to get ahold of ****** about getting my security deposit back. I want to just move on from this place, but not until I get my money back. Or at least HEAR that its on its way. I'm submitting this complaint because I know how they work from past experiences with them, and I didn't want to wait any longer to get the money, because I need it now, not 6 months from now.

  

  Business response

  03/22/2022

  Good afternoon.

  After reviewing your account, we are showing that a full Security Deposit in the amount of $710 was sent to you via mail on 10/31/21. Please see the attached account ledger notating the check number. We are very sorry that the check has not been received. Ebner Properties will reach out to our bank to see if the check has cleared. If it has not, we will re-issue. 

  The forwarding address that was provided on your notice to vacate form is *** ** ***** **** ************ ****. 43085. Please confirm that this address is correct.

  I look forward to hearing back from you. 

  Sincerely,

  **** ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩