ComplaintsforThe Huntington National Bank

• Initial Complaint

  09/20/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have repeatedly over the past couple of months received letters from Huntington Bank about a checking/savings account that I have there. I have never had an account there! I called when I got the first letter that included a debit card welcoming me to my new account. I told them I did not open an account with them and there was some sort of mistake. They repeatedly asked me for my social security number stating they needed it to look up the account. I refused to give it to them because the whole situation seemed fishy. Finally, they said they could do it with my name and address. They said it was opened by someone in a different city than I reside and they flagged it as fraudulent and the account was closed. I have continued to get bank statements in from them and have now called again complaining that I want the account closed. Because I refuse to give them my social I was told they would put a ticket in but it would be 6 months of still getting statements. I just want it closed.

  

  Business response

  09/21/2021

  Dear ********* **********:
  
  Thank you for contacting The Huntington National Bank (Huntington).  We are writing in response to the complaint you forwarded to us regarding ********* ****, which we received on September 21, 2021
  for review.
  
  Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office.  We thank you for making us aware of this matter.  Please be assured that we will contact ********* **** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ********* **** by telephone and/or written communication.
  
  If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
  

  Sincerely,
  

  The Customer Advocacy Team
  Huntington National Bank
  

  
  

• Initial Complaint

  09/17/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 8/30/2021 I created a $500 transaction to my CashApp account from my TCF/Huntington National Bank checking account phone application. I have been doing this for many months without any problems. TCF completed the transaction and 1 minute later immediately reversed the deposited transaction. TCF Bank/Huntington National Bank did not return the $500 back to my checking account. After I called the TCF/Huntington National Bank customer support line they created a transaction dispute (Case ID #*************** for the $500 transaction. I emailed all the screenshots of my communication with the CashApp support **** to ***************************** After 8 days I called the TCF/Huntington National Bank customer service ****. and they said the problem is with the CashApp Merchant and Not with TCF/Huntington National Bank. The $500 has yet to be returned to my checking account and never reached my CashApp account.

• Initial Complaint

  09/17/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My mother died January 17,2020. We lived in North Carolina but my mother continued to bank with Huntington because she had been a customer for over 20 years. My first issues was that when she passed away I called the local branch who then directed my online because they stated I had to come in person to close the account. I was unable to go to WV and I had to call multiple times because automated payments continued to come out. When COVID hit and branches closed I was allowed to close the account. Over the course of January until May I had to pay overdraft fees because no one would let me close the account. I talked to multiple employees from February on. In May I was told that this issue had been resolved and it would be taken off my credit report. I called back to day and it is still showing on my credit report as a balance of $17.00. No one will help me resolve this issue. I have now even paid the $17.00 just to try and resolve this issue and no one will offer me a receipt

  

  Business response

  09/17/2021

  Better Business Bureau
  1169 DUBLIN RD.
  COLUMBUS OH 43215
  
  Re: BBB Case #: ********
        Huntington Case #: ********
  
  Dear ********* **********:
  
  Thank you for contacting The Huntington National Bank (Huntington).  We are writing in response to the complaint you forwarded to us regarding **** *********, which we received on September 17, 2021 for review.
  
  Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office.  We thank you for making us aware of this matter.  Please be assured that we will contact **** ********* promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to **** ********* by telephone and/or written communication.
  
  If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
  

  Sincerely,
  

  The Customer Advocacy Team
  Huntington National Bank

• Initial Complaint

  09/13/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I received a letter from Huntington National Bank on 7/25/21 about a new checking account that had been opened using my identity. I called ************* the same day and advised that this was a fraudulent account and that I wanted it closed. I was told that the account would be closed and that I'd receive confirmation in the mail. Instead of receiving confirmation that the account was closed, on 8/12/21, I received a bank statement for the fraudulent account. I called ************* again and requested the account be closed and was told that I would receive confirmation via postal mail. As of 9/1/21, I still had not received anything in the mail confirming the fraud account was closed so I emailed ********************************** to advise of the same. The email response I got was to call the 800 # that I have called multiple times before with no resolution. I still have not received any written confirmation that the fraud account has been closed.

  

  Business response

  09/14/2021

  Dear ********* **********: 
  
  Thankyou for contacting The Huntington National Bank (Huntington).  We arewriting in response to the complaint you forwarded to us regarding *****************,which we received on September 13, 2021, for review.  
  
  Pleaseaccept this correspondence as our confirmation that we have received theexpressed concerns forwarded by your office.  We thank you for making ******* of this matter.  Please be assured that we will contact our customerpromptly to acknowledge the complaint, and upon completion of our review, willprovide our response directly to our customer by telephone and/or writtencommunication.  
  
  Ifyou have any questions, or need further assistance, youre welcome to contactus at your first convenience. 
  
  Sincerely, 
  
  TheCustomer Advocacy Team 
  HuntingtonNational Bank 
  

  Customer response

  09/16/2021

  I accept the business's response to resolve this complaint. 

• Initial Complaint

  09/10/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I opened my Huntington National Bank account on 06/20/2021 and have been overly charge me $1,558 dollars in overdraft fees. Huntington National Bank is manipulating how transactions post so that customers get charged a overdraft or return fee of $36 dollars. Also they are advertising getting paid up to two day early. I realized today that they are false advertising about the early pay. I didn’t receive my paycheck until 09/09/2021 and they have it as it was received on 09/08/2021. Also I believe the keep you in the negative once you get there so your not eligible for the $100-$1000 standby cash. I would really like a refund of all my fee so that i can get my bills caught up and move to a new Financial institution

  

  Business response

  09/13/2021

  Dear ********* **********,

  Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
  to the complaint you forwarded to us regarding ****** *****, which we received on September 13,
  2021, for review.

  Please accept this correspondence as our confirmation that we have received the expressed concerns
  forwarded by your office. We thank you for making us aware of this matter. Please be assured that
  we will contact our customer promptly to acknowledge the complaint, and upon completion of our
  review, will provide our response directly to our customer by telephone and/or written
  communication.

  If you have any questions, or need further assistance, you’re welcome to contact us at your first
  convenience.
  

  Sincerely,
  

  The Customer Advocacy Team
  Huntington National Bank

• Initial Complaint

  09/03/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  In 2007 I was offered a FREE Overdraft Protection of $500. I accepted and have maintained it, as well as the associated checking account, in good standing for all of these years. Lately I noted that I was being charged $12 a month for the "FREE" Overdraft Protection. I called right away once I noticed this (beginning of August, 2021) and asked for an explanation. I was told that this was because during the pandemic I had gone into the overdraft. This seemed like an odd rationale since that is what the FREE Overdraft Protection does...for free, ostensibly. In any event, I was told, ASSURED, really, that this charge would NEVER be assessed again after this last one of $12 at the end of July.However, today I noted that I was again charge this $12 fee at the end of August. I called to inquire and was told this time they would continue to charge $12/mo No change to that agreement was ever authorized by me and I was never notified that it had become a fee based service.

  

  Business response

  09/07/2021

  Dear ***************************************,
  

  Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
  to the complaint you forwarded to us regarding *******************************, which we received on September
  7, 2021, for review.

  Please accept this correspondence as our confirmation that we have received the expressed concerns
  forwarded by your office. We thank you for making us aware of this matter. Please be assured that
  we will contact our customer promptly to acknowledge the complaint, and upon completion of our
  review, will provide our response directly to our customer by telephone and/or written
  communication.
  

  If you have any questions, or need further assistance, youre welcome to contact us at your first
  convenience.
  

  Sincerely,
  

  The Customer Advocacy Team
  **********************

  Customer response

  09/08/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint contingent upon their

   

  [1] ceasing to withdraw $12 per month from my account which they began doing in April of 2020 without notice nor authorization from me and which I was told over the phone in August would "never happen again" by the Huntington phone representative and

   

  [2] contingent upon their refunding of the $204 (17 times at $12/mo) they have withdrawn from my account to pay for the FREE Overdraft Protection for which it was agreed lo these past many years, there was no charge.  Attempts to conflate interest on any overdraft amount used with the $12 monthly charge will not be accepted.

   

  I have had a phone call from a very professional and pleasant Huntington Customer outreach representative named Katrin Sleep ************** on September 7th at 14:40 EDT.  During the call Katrin explained that she would look into the matter and see about better training to any Huntington representative with whom I spoke.  I replied that while I commend her efforts to ensure better training, I am not an employee of Huntington bank and their internal training decisions were beyond my purview. 

   

  I reiterated that nothing changes the fact that I was told by Huntington bank that [a] my particular Overdraft Protection is FREE [b] that I would "never be charged $12 monthly for the Overdraft Protection again" after the end of July, 2021.

   

  Katrin Sleep also explained that she would research my initial agreement to have the FREE Overdraft Protection from many years ago and provide me with a copy.

  
  
  Regards,
  
  *******************************

• Initial Complaint

  08/31/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I HAVE SUBMITTED A DISPUTE THROUGH MY BANK AND WHILE SOME OF TRANSATIONS HAVE BEEN RETURNED THE OVER DRAFT FEES HAVE NOT.

  

  Business response

  09/02/2021

  Dear ***************************************:
  
  Thank you for contacting The Huntington National Bank (Huntington).  We are writing in response to the complaint you forwarded to us regarding *************************, which we received on September1, 2021, for review.
  
  Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office.  We thank you for making us aware of this matter.  Please be assured that we will contact ************************* promptly to acknowledge the complaint,and upon completion of our review, will provide our response directly to ************************* by telephone and/or written communication.
  
  Ify ou have any questions, or need further assistance, youre welcome to contactus at your first convenience.
  

  Sincerely,
  

  The CustomerAdvocacy Team
  Huntington National Bank
  

  
  

• Initial Complaint

  08/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Huntington was allowing payments to process into my acct even with no money continuously for months. After finally talking to them they told me that if I did a purchase amount of $60 to put into the negative balance or maybe a different amount but there was a small amount that they wanted they were credit me the bounced charges on the account. Which they did and advised me that they could shut off my card and put stop payment so that I would not have that happen again and I said that I would like for them to do that. Then I noticed this morning that I had several missed calls from Huntington logged onto my account and its over $300 negative. I talked to customer service who told me they couldnt do anything and had to put me through to another department that department told me that they dont tell people that they do stop the payments and that their departments and tell me that they cant help me and I am Responsible to pay it. Without even offering to put me through to the prop ****

  

  Business response

  08/31/2021

  Dear **********: 
  
  Thankyou for contacting The Huntington National Bank (Huntington).  We arewriting in response to the complaint you forwarded to us regarding *************, which we received on August 31, 2021, for review.  
  
  Pleaseaccept this correspondence as our confirmation that we have received theexpressed concerns forwarded by your office.  We thank you for making ******* of this matter.  Please be assured that we will contact our customerpromptly to acknowledge the complaint, and upon completion of our review, willprovide our response directly to our customer by telephone and/or writtencommunication.  
  
  Ifyou have any questions, or need further assistance, youre welcome to contactus at your first convenience. 
  
  Sincerely, 
  
  TheCustomer Advocacy Team 
  HuntingtonNational Bank 

  Customer response

  09/03/2021

  After speaking with representative ****** or ******* I still feel like they are in the wrong. He stated that he needed me to remember the name of the person that I spoke to back in July. So that he could ask that person if they remembered speaking to me after speaking of thousands of people since then. Also since then they still have repetitive behaviors I have made it very clear what I wanted stop payments on, as well as filing this complaint in regards to it, and its all still something that was suggested to me from Huntington to begin with. My account is now negative AGAIN after I made it positive because of their lack of accountability and doing their job to make sure this doesnt happen. They continue to allow it to go through, upon my request several times now since July, to collect money from me. I was told in july this was something that Was free for them to do. But I am not sure why theyre not doing it and why its costing me so much. As of right now they owe me almost $500. This is going to cause me to live in my car again. I lived in my car from August 2020 to March 2021, w my cat, in rest areas.and If this continues I will be seeking legal action through free legal representatio. I dont have family to go to for help. They are all dead. So I count on Huntington to have my back and follow through with what they say.
  

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