Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,063 total complaints in the last 3 years.
- 342 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******* **** ***** *************************************************** ********************** | **************
Date: April 30, 2025
To: Huntington Bank **************** Subject: Formal Complaint Regarding Unauthorized Charges and Overdraft Fees
Dear Huntington Bank ****************,My name is ******* **** *****, and I am writing to formally raise concerns regarding unauthorized charges and repeated overdraft fees applied to my account (Account Number: **********.
Despite multiple reports of a lost card and taking the necessary precautions-including locking the card and opting out of all overdraft protections-transactions continued to be processed on my account. This has led to unjustified overdraft fees and caused me significant financial stress.
Specifically:1. Unauthorized Processing of Transactions: Even after locking my card and opting out of overdraft protection, you continued to allow transactions to process, resulting in overdraft charges.
2. Ignored Account Settings: I have clearly opted out of all overdraft protection services, yet transactions that should have been declined were approved, directly leading to overdraft fees.
3. Security Concerns with Canceled Card: After canceling my lost card and requesting a new one, charges were still authorized on the canceled card, which is highly concerning and indicative of potential internal failures in your security protocols.I am requesting an immediate investigation into this matter, a refund of all overdraft fees associated with these incidents, and written confirmation that my account settings have been reviewed and correctly applied.
Thank you for your prompt attention to this matter. I expect a resolution within 10 business days.
I would like a refund for all the over drafts you all charged me when I opt out of over draft fee for checking and ATM and when I reported my card lost and I have no active card and you still let the charges go through on a card that was reported lost Sincerely,*******
Business Response
Date: 05/01/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
May 1, 2025
BETTER BUSINESS BUREAU
*******************************************************************
Re: BBB Case #: ********
Huntington Case #: ********
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ******* ****-***** which we received on April 30, 2025, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will
contact our customer promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 05/01/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
******* **** *****Initial Complaint
Date:04/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I **** ****** *** ****** **** ***** ****** *** bought a 2015 GMC Sierra for $27,072 from *** **** *** *********** ** ***** on 03/05/2025. They overnighted the title to the bank that was going to finance about half the cost of the truck.. Huntington National Bank **** ********* *** ******** ** ***** Huntington has refused to send me a title so I cannot drive this truck. They tell me its on hold every time I call customer service. I think they lost it but they refuse to give me any information. They have effectively stole $27,000 from me PLUS my truck inspection is no longer valid and I have no truck for my business or pleasure. WHY ARE THEY AAA rated? They are a horrible business.Business Response
Date: 05/01/2025
***************
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding **** ******, which we received on April 30, 2025, for review.
Please accept this correspondence as confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact **** ****** promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to **** ****** by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
Huntington National BankCustomer Answer
Date: 05/05/2025
Waiting on Huntington bank review. Its been two months since I bought this truck. Still no title.
Regards,
****** ******Initial Complaint
Date:04/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington is charging me different fees and they are doing it without my knowledge of the fees. I was charged a $2 dollar fee for real time payments. I was also charged a $10 dollar fee on the business money market. I was not informed that I have to have a ****** in the money market account. Whenever I talk to huntington about this issue they refuse to help me resolve this problem. I think is not cool that they are charging these fees and want a refund .My other complaint is due to this $2 dollar fee charged affected my balance for the promotional offer went under ****** dollars.
I had more than ****** in the bank account and the rest of the ***** dollars in the business money market. If I would have know that the balance was below $****** I would have transferred the money. Never in my life have I been charged this $2 dollar fee. What I am angry about is that because of the fees I might not get the promotional offer. Whenever I have called huntington to address this problem they tell me that the offer is still open.
When I signed up for my account at no point was I informed about the $2 dollar fee. I have more than ****** in the money market and checking account. I am really upset that I have such a hard time because I was charged a $2 dollar fee to get the promotional offer.
I believed I signed up for notifications and I am not receiving them. It seems they are just charging me the $2 dollars to not give me the promotional offer of ***** dollars. I am frustrated with these problems and no one is willing to help me. I did not open the account only for the promotional offer. I like that they have various banks, the app is great, and I am earning 4% interest on my personal account. The branches have good service also. It is the principle of the situation.
Please fix these issues as I am very frustrated with the service I been provided and find it not cool that I am being charged these fees
Business Response
Date: 04/23/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
April 23, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 23240351
Huntington Case #: 01901203
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** ******, which we received on April 23, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 04/23/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
****** ******Initial Complaint
Date:04/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 26 I deposited a check into my buisness account.The next day the bank froze my buisness and personal because I was a risk and the check was altered. Removed me as a customer and stated that my funds would be released after the back office review along with a letter and explanation.
March 28 got the letter no explanation and no funds.
Now it's April 22 and Noone can tell me where my money is !!!!!
I have gotten three different stories of where my funds COULD be. WHERE IS MY MONEY!!!! HUNTINGTON BANK are FRAUDSTERS!!!!!
Business Response
Date: 04/23/2025
*************
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ***** *******, which we received on April 22, 2025, for
review.
Please accept this correspondence as confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact ***** ******* promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to ***** ******* by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
Huntington National BankCustomer Answer
Date: 04/24/2025
I accept the business's response to resolve this complaint.
Regards,
***** *******Customer Answer
Date: 04/24/2025
I click the wrong button. The complaint is not resolved! And Im sure I will not hear from Huntington Bank within 10 days!!!!Initial Complaint
Date:04/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My bank account at ********************** was closed with no warning to me or any explanation of why. I have been told that I have to wait 3-5 weeks for my money thats in the account to be mailed to me in form of a check. My account has no pending deposits so why such a delay to return my moneyBusiness Response
Date: 04/21/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
April 21, 2025
BETTER BUSINESS BUREAU
********************************************************************
Re: BBB Case #: 23224264
Huntington Case #: 01898923
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* ****, which we received on April 21, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:04/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 17th 2025 Huntington Bank went into my bank account and took out $240.72 talking about a reversal payment of some sort which they never gave me any money.
They already had took the reversal payment back back in March I believe around the 26th for a payment they gave to me then they turn around and took it back.
I ordered a brand new banking card. The card is not even three weeks old. They went in my account again as I stated April 17, 2025, which was yesterday andtook out another $240.72 which overdrafted my account by $146 and some change I keep going through this with this bank every month theyll give me my money back then they try to take it back then they send out letters, but I gotta send in the verification or information that they want.
I just want my money back. Something has to be done because Im tiredof calling them every month I go through this with these people.
Business Response
Date: 04/21/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
April 21, 2025
BETTER BUSINESS BUREAU
**************.
COLUMBUS OH *****
Re: BBB Case #: ********
Huntington Case #: ********
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ****** ******, which we received on April 21, 2025, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact our customer promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:04/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington bank has decided to start putting holds on deposits to cause overdraft fees to occur. They are currently holding $1500 of my money for the second time. The first hold was released this morning causing them to complete my deposit. Today they withdrew the same $1500 they released causing my account to go negative the second time and now will not release the funds. I want my money so I can leave their terrible dishonest and shady institution.Business Response
Date: 04/18/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
April 18, 2025
BETTER BUSINESS BUREAU
********************************************************************
Re: BBB Case #: 23218338
Huntington Case #: 01896577
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** *********, which we received on April 18, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:04/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I deposited money in Huntington banks ATM yesterday in the amount of $900 $300 shot back out and the ATM said they could not read the bills then it sat on a spin cycle for four minutes and then it said please contact the institution for your protection And then did not deposit the 600 into my account but took it.
I could not call 800 number because they were not open at so I called bank in morning and when I called the bank in morning, they filed a dispute but would not give me my money back.
Then I went into the bank to tell them what I did and also that I added $300 more into the account to see if the was just screwing up and they said I had to wait until the ATM was looked at again in a week.
I have only $600 and that money to live on and now I don’t even have it and they will not help me with anything.
Business Response
Date: 04/18/2025
*******************
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** *****, which we received on April 18, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
Huntington National BankInitial Complaint
Date:04/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been attempting to reach out to Huntington Bank several times to obtain information about a loan buyout.I currently have my car financed thru them and I will not be able to continue making payments.I need to speak with one of their specialists before I default on the loan and have my credit score affected.
As I keep being transferred to different representatives over the phone, they bring up my bankruptcy filing from a few years ago. Which has nothing to do with Huntington Bank for I continued making my car payments, they were not listed on my bankruptcy proceedings.
Somehow I am flagged (they could not properly explain) and an undesired customer and only a specific department can deal with me because of bankruptcy.I am transferred and keep on waiting for that specialist to answer. No one answers, no one can provide answers.
If the person is not in, let me know! If there is only a single person on this bank that deals with customers, provide me with the option to receive a call back. Do not transfer me from representative to representative, making me waste my time. I am trying to handle this ahead of time.If I were to stop making payments it will affect my credit score, they will be reaching out to me. I am trying to do the correct thing
Business Response
Date: 04/18/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
April 18, 2025
BETTER BUSINESS BUREAU
***************
*****************
Re: BBB Case #: 23218003
Huntington Case #: 01896987
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ******* *****, which we received on April 18, 2025, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact our customer promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:04/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened a Huntington account 3/1 for receiving direct deposits. I recieved my first payroll check from my employer 4/16 and attempted to access the funds and my card denied. Was attempting to log into the account via the app and couldnt so I decided to contact them via phone only for them to say there is a hold on my account and is subject to be closed. No reasoning as to why no warning and they are currently holding my ENTIRE paycheck. Ive NEVER used the account until now.Business Response
Date: 04/17/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
April 17, 2025
BETTER BUSINESS BUREAU
********************************************************************
Re: BBB Case #: 23214973
Huntington Case #: 01895899
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******** *****, which we received on April 17, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************
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