ComplaintsforThe Huntington National Bank

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Initial Complaint
08/19/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I was sent a $1,995.87 check from Huntington Bank. I proceeded to deposit this check for services I did for ***********************. My bank is Citibank. They processed the check, which was accepted and deposited into my account after review. After 5 days, my back returned the check. Huntington Bank approved the check but never paid the amount. Now, my bank account is negative $1,987.56. I would like this money to be paid back into my account like ********************** customer service **** stated would happen. I was promised this would be taken care of, however, nothing has been done, and my bank account is about to be closed. Please help me with this matter.
Business response
08/20/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
August 20, 2024
BETTER BUSINESS BUREAU
**************
*****************
Re: BBB Case #: ********
Huntington Case #: ********
Dear ***************************************,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding *************************, which we received on
August 20, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will
contact our customer promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************
Customer response
08/21/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

*************************
Initial Complaint
08/12/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I used the Huntington Bank *** at ********** in ********, **, for a deposit to a non-Huntington account on June 15, 2024, at around 4:00 pm CST. When I scanned my non-Huntington debit card, the *** asked me to choose the relevant account, amount, etc. I went through the prompts and placed 600 USD in the machine. However, at this point, the machine showed a message saying "Transaction Cancelled" and took the money. The machine did not even print a receipt for the transaction. I called the customer care number, gave the details of the card scanned, and started a dispute process. After a couple of weeks, I received a letter from the bank saying, "...determined that no error has occurred." After receiving the mail, I went to the branch in ******, **, on July 02 to talk to a banker (as advised in the letter), but they said they could not help, and my only recourse was to talk over the phone with the representative.I called the number again on July 02 and explained the situation, and the representative told me that I should contact the issuer of the debit card instead of Huntington. I asked the representative for a written letter confirming the transaction, which I could send to the card issuer, and I was assured that I would get a letter in the mail. I did not receive anything for weeks.Then I called again on July 19 and asked for the confirmation of the transaction and the representative on the phone assured I will receive a mail in a few days. I have not received any such mail until now.I do not understand why this is so complicated. The bank should have the details of the transaction in the machine's log, and it should be easy to find based on the card number I provided on the first call. The machine's camera should have captured me putting the money in. If the bank needs me to go in person to prove my ID or see a copy of the card, I can also do that. But just denying that the event ever happened and ignoring the customer is wrong.
Business response
08/13/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************

August 13, 2024

BETTER BUSINESS BUREAU
********************************************************************

Re: BBB Case #: Review ID # ********
Huntington Case #: 01708771

Dear ***************************************:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding MD ***************************, which we received on August 13, 2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.

Sincerely,
The Customer Advocacy Response Team
********************************************* Bank

Customer response
08/14/2024
I received a call from Huntington Bank saying they received the complaint and is looking into it. They will let me know when there is any update with the complaint.
Customer response
08/14/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22127329

I am rejecting this response because I received a call from the Huntington Bank saying they received the complaint and are looking into the issue. They will let me know when further update about my complaint is available. I am waiting to hear back from them and the issue is not resolved at this point.

Regards,

Md ***************************
Initial Complaint
08/10/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am filing a complaint against Huntington Bank for their recent actions concerning my accounts. Last week, without any prior notice, Huntington Bank abruptly closed all my accounts, deactivated my cards, and told me I would be denied access to online banking and the mobile app. When I visited the bank to inquire about the situation, I was told that I would receive a letter explaining the account closures. However, it has now been nearly two weeks, and I have yet to receive any communication or explanation from the bank.To make matters worse, my unemployment benefits were accidentally sent to my Huntington Bank account, which should have been closed. The funds were deposited into the account two days ago, according to the online banking app, despite the account being marked for closure. I had already withdrawn all my funds from this account before the deposit was made, and now I have no access to this money.Additionally, the bank closed my Standby Cash account without notice, which negatively impacted my credit score. I had not used the account and was keeping it open specifically to help improve my credit. The closure has unfairly harmed my credit score, adding to my frustration.I am deeply upset by Huntington Bank's handling of this situation and believe that they have acted irresponsibly by holding my funds and accepting deposits into a closed account. I am seeking restitution and a full explanation for their actions. There is no justification for the bank to withhold my money or to negatively impact my credit without proper notice or cause.
Business response
08/13/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********, ** 43216

August 13, 2024

BETTER BUSINESS BUREAU
**************
*****************

Re:BBB Case #: 22123167
Huntington Case #: 01708707

Dear ***************************************,

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ***********************, which we received on
August 13, 2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.

Sincerely,

The Customer Advocacy Team
********************************************* Bank
Customer response
08/14/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22123167

I am rejecting this response because:

My unemployment funds were mistakenly deposited into my Huntington Bank account. To correct this, I withdrew the funds via ACH to my other bank. The money remained in my other bank for only three days before Huntington withdrew it back, causing my unemployment funds to essentially disappear. As a result, my account at my other bank is now overdrawn. This situation is extremely frustrating, and I am very dissatisfied with how this issue has been handled.

***********************
Initial Complaint
08/09/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I made a mobile deposit at a Huntington National Bank *** for $865.00. The *** took the cash but didnt deposit the money into my account. I spent hours on the phone with representatives who pretty much told me they had to wait til Monday when ****** comes to evaluate their machines. Then the money would be refunded. Now a whole week later, I call because the money is not yet deposited, and they tell me that the dispute was closed out because they were unable to locate the money. No one notified me, they stated they only send out letters. I have a receipt showing that the transaction was denied as well as the amount. The receipt was supposed to be sent in with the initial complaint. No one notified me of that. Now Im not sure if Ill ever get my money back.
Business response
08/12/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************

August 12, 2024

BETTER BUSINESS BUREAU
**************************************************************

Re: BBB Case #: Review ID # ********
Huntington Case #: 01706875

Dear ***************************************:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *****************************, which we received on August 9, 2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.

Sincerely,
The Customer Advocacy Response Team
**********************
Initial Complaint
08/09/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 7/16 I was told by Huntington staff that my birthday check from 7/8 was clearing and soon to be available. Different staff told me conflicting information and kept passing me off to another department. One employee said my bank account would be frozen for 5 days during the review. First ******** bank confirmed my dads check was processed and that they had already released the funds weeks ago and that Huntington is withholding the birthday check, still freezing the checking account, and has lied to me several times in the process. One staff member said my account was closed and the check returned to sender( which my dads bank confirmed was a lie) one staff said the check was still in review from my dads bank ( which was proven false) I was also told if the account was closed or to be cancelled, I would receive the $8,000 check back plus the balance of the account. First ******** said they have account and physical proof and that Huntington lied about their timeline, the update on the transaction and the status of the check and my checking account
Business response
08/09/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
August 9, 2024
BETTER BUSINESS BUREAU
*******************************************************************
Re: BBB Case #: ********
Huntington Case #: ********
Dear ***************************************,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ***********************, which we received on August 9, 2024,
for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************
Initial Complaint
08/08/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My checking account was closed out 08/07/2024. There wasnt any money paid directly to them but funds were deposited into the account, per the promotion criteria provided by bank. Huntington was supposed to credit me $400 14 days after meeting criteria, per their advertisement. Huntington closed my account 10 days before (provided by a Huntington supervisor) I was set to receive $400 promotion. The business has not tried to help & the advertising clearly states the terms and conditions. I am aware of how the Chex system works and I feel if they truly believed I would be a risk to the bank my account shouldnt and wouldnt had remained open from May until August.
Business response
08/12/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
August 12, 2024
BETTER BUSINESS BUREAU
**************
*****************
Re: BBB Case #: ********
Huntington Case #: ********
Dear ***************************************,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ***************************, which we received on August 8,
2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************
Customer response
08/20/2024
From: *************************** <**********************>
Date: Tue, Aug 20, 2024 at 12:05 PM
Subject: #********
To: <********************************************************>

Hello,
Below is the email I received from Huntington Bank in regard to my complaint. They initially called me to let me know I met the criteria and would be paying it out, unlike before. This is the email I received just keeping me updated. I am in agreement with the resolution but I am still waiting to actually receive the funds.

On Mon, Aug 19, 2024 at 9:04 AM *************************** <******************************************************> wrote:
Good Morning ***************************,

I am reaching out to advise that I am diligently researching your concerns. As discussed, I will reconnect with you once additional information is available. We have to wait one more week for the tracking of the promotion database to update.

If you have comments or questions in the interim, feel free to contact me by responding directly to this email or at the phone number listed below.

Thank you for the opportunity to address your concerns.

*************************** | Customer Advocate II | ********************* Office

Office Phone: *************** | The Huntington National Bank | huntington.com
Initial Complaint
08/08/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My money in the amount of $49.00 has been missing from my business account since January 21st. I was scammed by a fake business called autotrader. After months of no response from autotrader I tried to dispute and notify Huntington Bank back in April/May. After almost a month of calls, emails and finally on May 28th. via ******** messenger, Huntington Bank staff promised to reverse this transaction and $49.00 was put back on my business account.Unfortunately, on July 17th. I noticed that $49.00 disappeared again from my business account. Again via ******** messenger, since this is the fastest and most reliable option I reported this issue to Huntington Bank staff. Unfortunately, few days after my complaint to Huntington Staff, starting from July 23 my personal account has been hacked/compromised and $5.89 has been stolen and it shows as a "gamestop" transaction. it showed pending on July 23, then returned, then taken again on July 25, returned and then finally stolen on July 29. - a very weird coincidence or an inside job.This time instead of helping and returning my $49.00 huntington staff has completely ignored me, plus allowed both accounts to be compromised resulting in loss of $49.00 from business account and $5.89 from personal account, which totals to $54.89 = calls, emails, social media and they simply do not reply to me but steal my money.Less than a year ago I trusted and opened business and personal account with ********************** and it has been nothing but problems and lack of any respect or customer support. I feel scammed and robbed by huntington bank and I expect huntington bank to return immediately my money = $54.89 so I can close both account and move on with my life. I will wait 3 days, then I have no other option but to take legal action and file complaints to state and federal agencies to investigate huntington bank.
Business response
08/09/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
August 9, 2024
BETTER BUSINESS BUREAU
**************
*****************
Re: BBB Case #: ********
Huntington Case #: ********
Dear ***************************************,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ***********************, which we received on August 8,
2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
********************************************* Bank
Customer response
08/13/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22110530

I am rejecting this response because:

Nothing has been done by Huntington Bank.
Days and weeks have passed by and all they do is send fake letters stating that they are investigating these matters, but in reality nothing has been done = my money is still missing from my accounts, both accounts have been compromised...
business accounts = scam by autotrader
personal account = scam transaction at gamestop
I am scammed and bullied by some people that work at a bank called huntington bank. please stop this madness - I already reported theses issues vs autotrader and boost mobile back in may... so why again in august???

FOR THE LAST TIME = PLEASE RETURN MY MONEY, SO I CAN CLOSE BOTH ACCOUNTS AND MOVE ON WITH MY LIFE.

***********************
Initial Complaint
08/07/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This bank allowed a person from cash app to keep my money after I filed fraud. This is my last attempt and notice to Huntington if my money isnt returned to my account with 7 business days Im filing a small claims suit. No proof has been shown but a receipt from cash app that my money was token out my account but I repeatedly stated I did not authorized any funds to be taken. Huntington filed the wrong complaint and said I knew this person but dont recall charges, then it was said I filed a complaint not theft, then it was said I authorized the charges. I want my money back or I will go to court over ****** easy!!! It will take more time and costs to hire an attorney and prove I authorized the funds than just reissuing my money.
Business response
08/12/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********, **** 43216

August 12,2024

BETTER BUSINESS BUREAU
***************
******** OH 43215

Re: BBB Case #: 22104398
      Huntington Case #: 01704444

Dear ***************************************:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***********************, which we received on August 7,2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter.Please be assured that we will contact *********************** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to *********************** by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.

Sincerely,

The Customer Advocacy Team
**********************

Customer response
08/13/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22104398

I am rejecting this response because: I sent BBB a copy of the response after speaking with the rep assigned to my case because she advised me that if Im not satisfied with the reply from Huntington, to send there response via email. I did that 2 weeks ago. I did not agree with Huntington because it was the same response as all others and it still shows no proof I authorized the transaction that it was made. I dont need the receipt from cash app that proves nothing. I reported fraud and thats what it is and I need my funds sent back to my account. Thanks

Regards,

***********************
Customer response
08/13/2024
Good afternoon.
my case was closed after given instructions to forward Huntington response. The rep said once I did that, shell she keep the case open and send a rebuttal to the bank. Instead my case was closed and I would like to speak to a supervisor.
Customer response
08/14/2024
From: *********************** <**************************>
Date: Tue, Aug 13, 2024 at 5:48 PM
Subject: Re: You have a new message from the BBB of ************ in regards to your complaint #********.
To: *************************************** <**************************************************>

Hi,

Here is what was said but no attachment was in the email. I told her we havent reach an agreement and no response was given. I also attached what I sent to them before I file my complaint.

Get Outlook for iOS
From: *********************** <**************************>
Sent: Tuesday, August 13, 2024 5:40:28 PM
To: *************************************** <**************************************************>
Subject: Re: You have a new message from the BBB of ************ in regards to your complaint #********.

Yes, I sent that to you almost 2 weeks ago.

Get Outlook for iOS
From: *************************************** <**************************************************>
Sent: Tuesday, August 13, 2024 4:50:55 PM
To: *********************** <**************************>
Subject: Re: You have a new message from the BBB of ************ in regards to your complaint #********.

Hello ***********************,

The Huntington National Bank indicates in their responses that they will contact their customers to acknowledge the complaint and upon completion of their review, they will provide their response directly to their customers.

When you receive ********************* reply, below is what BBB will need from you:

- If contacted by US Mail, BBB will need a copy of the letter you receive from The Huntington National Bank

- If contacted by email, BBB needs a copy of the email

Please note, the letter or email you receive from The Huntington National Bank will be dated AFTER you filed the BBB complaint and will reference your BBB complaint number ********.

If you do not agree with The Huntington National Banks response, we will also need:

-A brief written summary of why you do not accept the business response.

Upon receipt of the above requested information / paperwork, BBB will reopen the complaint for further BBB dispute processing.

Please send the above information to ********************************************************* or mail to BBB, *************************************************************************. Be sure to include your complaint ID ********.
Thank you for your time, patience and understanding.
Regards,

On Tue, Aug 13, 2024 at 3:02 PM *********************** <**************************> wrote:

Good afternoon.
my case was closed after given instructions to forward Huntington response. The rep said once I did that, shell she keep the case open and send a rebuttal to the bank. Instead my case was closed and I would like to speak to a supervisor

Regards.
Get Outlook for iOS

Customer response
08/14/2024
***********************
Attachments
1:27 PM (1 hour ago)
to me

Good afternoon,

Responses from Huntington Bank

Regards

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Initial Complaint
08/06/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Around mid June, consumer received a text that his account was overdrafted by $90, he went to the bank and deposited a check for $120 and asked for a printout of his account. But that did not cover the day&#**;s transaction.He called the next day, he was told it was negative still due to an overcharge from a home security H32303235**303035**32H They charged 166 instead of the proper amount of $23, the person on the phone said he would have to bring in paperwork to prove the incorrect charge. Consumer immediately asked for a supervisor as he is a blind senior and cannot just do so. Speaking with the supervisor, he was told that the security system H32303235**303035**32H had already refunded back $143 and that it should be processed in a few days. In the following days, when consumer checked his account and had around $300 in the account, he assumed it was a result of the security charge being refunded back and the check he deposited when first notified of any overdraft issues, then carried on about his business.Some time later, his account was once again overdrafted because a credit that had been provided by the bank by a "dispute" was removed after being deemed not necessary because it had already been resolved. He only managed to figure this out after speaking with a number of customer representatives, who eventually asked if the consumer was ever given a complaint number or told of the credit. He stated he was not and so the representative indicated that they would listen to the recording of the call. Eventually a manager called the consumer to tell them that while the employee wasn&#**;t explicit and did not give a claim number, the credit was issued as a courtesy and that he would be responsible for spending that credit prematurely.
Business response
08/07/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
August 7, 2024
BETTER BUSINESS BUREAU
**************
*****************
Re: BBB Case #: 2210130
Huntington Case #: ********
Dear ***************************************,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding *******************************, which we received on August 6,
2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************
Initial Complaint
08/02/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
July 16, 2024 I requested an invoice to pay for an appraisal on property. After many back and forth emails on who to contact and how to contact them in regards to this, ***************************** informs me he was just hesitant to send me and invoice because it would be a waste of our time and money. I told him I appreciate the thought but I would like to pay for my appraisal. He told me Id receive a call requesting my information to pay. After never receiving a call, August 1, 2024 I made contact with ******************* about making payment on the appraisal. He took my card information that afternoon. August 2, 2024 I spoke to *** who told me he gave my info to his manager to run for payment on August 1, 2024. He told me we are just waiting on his manager to get back and run the card. Its August 2, 2024 my card has not been ran and *** can not confirm with me that they will run my card today so that I can receive my appraisal.
Business response
08/07/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********, **** 43216

August 7,2024

BETTER BUSINESS BUREAU
***************
******** OH 43215

Re: BBB Case #: 22083057
      Huntington Case #: 01702506

Dear ***************************************:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***********************, which we received on August 5,2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact *********************** promptly to acknowledge the complaint, and upon completion of our review,will provide our response directly to *********************** by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.

Sincerely,

The Customer Advocacy Team
**********************

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