Business ProfileforKenneth's Hair Salons & Day Spas, Inc.

I took the questioner to find the right stylist for my needs. I selected someone who specializes in blonde hair. I noticed that the person "****" who was selected for me had recently been given a promotion. So the prices were going to be different. My thought was that she was skilled and that is why the promotion was given. I went in for a balage and gloss with a haircut. I did not get that. I got baby lights (foils), 8n gloss ( not what my hair needed) and a haircut. I told her that I do not like red or brass in my hair. I like ashy gray blonde. She said that the photo I showed her might could be filtered and that she would do what she could. (I attached photos) I left with the same color I came in with but with brassy highlights because the volumes used were 10 and 20 vol. In cosmetology school they teach you levels of lift and volume to use. She didn't. I also was put under heat which will lift brassy and create damage. No heat should be applied the correct volume with bleach should be used. then she told me i need wellaplex.You create damage then make your clients pay to fix it?Creating damage to hair so you can get the next client in your chair is unprofessional. Lastly the color wheel is very important for a stylist to know. To eliminate brass (orange/yellow) you have to use blue base for orange and violet base for yellow. She used 8n gloss? not the correct formula. I had to go pay more money because of what was incorrectly done on my hair. SHE ALSO CUT OFF MY HAIR TO USE LESS PRODUCT. I would like refunded for the cut and color services that were done incorrectly and cause more damage to my hair. Going to a place you spend a little under 400.00 dollars (recipt attached-upon review i paid for a service that wasnt done)you expect to get what you asked for. Hopefully this does not happen to others. I was told by the stylist who fixed it I should reach out about what happen.