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Business Profile

Collections Agencies

Apelles, LLC
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BBB Accredited BusinessA-Rated by BBB

Complaints

This profile includes complaints for Apelles, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Apelles, LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 40 total complaints in the last 3 years.
    • 26 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am disputing a Debt collection letter i got from this company in the amount of 3186.. This has been an ongoing issue and i am the victim of identity theft. Someone opened multiple bank accounts in my name that i was unaware of and im writing you guys to tell you that this debt isnt correct. Its from someone abusing my information without my consent.

      Business Response

      Date: 04/21/2025

      We are in receipt of the Better Business Complaint (Case #********) from ***** *******.
      We apologize for any inconvenience experienced because of this situation. Apelles, LLC is a customer contact center located in Columbus, OH. U.S. Bank placed the account with us on March 10, 2025, for additional collections efforts.

      Apelles has closed the account in our system of record and returned it to U.S. Bank, along with a copy of this complaint. We have not reported any information regarding the account to any credit reporting agency. For additional information regarding a fraud claim, please contact the U.S. Bank Fraud Department at ###-###-####. They are the correct party to conduct a fraud investigation.

      We again apologize for any frustration experienced because of this situation. If there are any further questions for Apelles, please do not hesitate to contact us.

      Sincerely,

      ***** *******
      Vice President of Compliance

    • Initial Complaint

      Date:04/08/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business refuses to answer their phone during their stated business hours and automatically goes to voicemail

      Business Response

      Date: 04/09/2025

      We are in receipt of the Better Business Complaint (Case #********)from ****** Day.
      We apologize for any frustration experienced because of this situation. Apelles LLC is a customer contact center located in ********, **. ********* placed two accounts with us,on December 19, 2024, and December 30, 2024, for additional collections efforts on the outstanding balances.

      We do see calls made into our office several times on April 8, 2025; a voicemail was left as well. We attempted to call back the number on April 9, 2025, at 11:25AM (EST) but the voicemail box was full, and we were unable to leave a message. We tried again at 1:17PM (EST) and left a message. Please contact us at your convenience so that we can address your questions.

      We again apologize for any inconvenience experienced because of this situation. We look forward to working together to resolve this situation.

      Sincerely,

      ***** *******
      Vice President of Compliance

    • Initial Complaint

      Date:04/08/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started received calls from ***********. End of Feb 2025 from my cell phone log. I noticed a few weeks ago a number from ******* was calling my work direct line every day at the same time of the day, and when I answer the phone there is complete silence on the other line and then they hangup. If I do not answer they do not leave a voicemail either. The same number calls my cell phone after calling my work, and of course I do not answer as I am working! I finally put two and two together a few weeks ago that this number is calling gboth my work and cell phone. I finally remembered to research this company and found d it is a debt collector. I went though my emails and have no correspondence from this company nor have I received any correspondence through the mail. I have no information to log into their website and do not appreciate the same call everyday especially at my place of business. I have sent a message to them through their portal and would appreciate information on the nature of their business with me and also need them to stop calling my work as they my jeopardize my employment.

      Business Response

      Date: 04/09/2025

      We are in receipt of the Better Business Complaint (Case #********)from ******* *******.
      We apologize for any frustration experienced because of this situation. Apelles LLC is a customer contact center located in ********, **. ********* placed the account with us on February 24, 2025, for additional collections efforts on the outstanding balance.

      Apelles did receive the email sent to us on April 8, 2025. At that time, we immediately marked the work number as do not call; please be assured there will be no further calls from Apelles to that phone number. We have requested account documentation from ********. Upon receipt of that documentation, we will email it to the email address provided in this complaint.

      We again apologize for any inconvenience experienced because of this situation. If there are any further questions for Apelles, please do not hesitate to contact us.

      Sincerely,

      ***** *******
      Vice President of Compliance

      Customer Answer

      Date: 04/09/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I accept the business's response to resolve this complaint.

      Regards,

      ******* *******

    • Initial Complaint

      Date:04/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company called without identifying themselves and continued asking for personal identifying information instead of telling me the information and having me confirm. Such as DOB, work history, address, phone number, etc...

      Business Response

      Date: 04/09/2025

      We are in receipt of the Better Business Bureau complaint #******** from ***** ******.
      We apologize for any frustration experienced because of this situation. Apelles, LLC is a customer contact center located in ********, **. ************ placed the account with us on January 14, 2025, for additional collections efforts on the outstanding balance.

      For all our customer interactions, ************ requires us to validate unique pieces of customer information to ensure we are speaking to the appropriate individual. This helps us to avoid disclosing account information to the wrong person.

      Based on the request for no further contact, we have closed the account in our system of record and returned it to ************. Please be assured there will be no further contact from Apelles regarding this matter.

      We again apologize for any inconvenience experienced because of this situation. Questions regarding the account should be directed to ************. If there are any further questions for Apelles, please do not hesitate to contact us.

      Sincerely,

      ***** *******
      Vice President of Compliance

    • Initial Complaint

      Date:04/03/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving calls from this number ************ which is shown to be the number of APELLES LLC. From my search on this telephone number, it appears to be a debt collector. They have not left any voicemail to identify themselves and the nature of their call. Due to the increase in spam fraud calls, and identity theft, I am very hesitant to speak with anyone who cannot provide the nature of their call or provide any receipts or proof of whatever debt they are attempting to collect. These repeated calls are a nuisance and I would like the calls to end. They have also been calling from unmarked telephone numbers. Again, no voicemail message is left. In addition, I have not received any notifications in writing prior to all these calls. I do not have any relation with this company.

      Business Response

      Date: 04/04/2025

      We are in receipt of the Better Business Complaint (Case #********)received from ***** *******.
      We apologize for any inconvenience experienced because of this situation. Apelles LLC is a customer contact center located in ********, **.

      Our system of record indicates we received the phone number in question, XXX-XXX-1234, as related to a different individual. In our attempts to contact this individual using the provided phone number, we did not receive feedback that the number belonged to someone different.

      At this time, we have marked the number as do not call. In our system of record. Please be assured there will be no further contact at that number from Apelles.

      We again apologize for any frustration experienced because of this situation. If there are any additional questions for Apelles, please do not hesitate to contact us.

      Sincerely,

      ***** *******
      Vice President of Compliance

      Customer Answer

      Date: 04/04/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I accept the business's response to resolve this complaint.

      Regards,

      ***** *******

    • Initial Complaint

      Date:03/12/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving calls from this number ###-###-#### which is shown to be the number of APELLES LLC. From my search on this telephone number, it appears to be a debt collector. They have not left any voicemail to identify themselves and the nature of their call. Due to the increase in spam can fraud calls, I am hesitant to speak with anyone who cannot provide the nature of their call or provide any receipts or proof of whatever debt they are attempting to collect. These repeated calls are a nuisance and I would like the calls to end.

      Business Response

      Date: 03/19/2025

      We are in receipt of the Better Business Complaint (Case #********) received from ****** *****.
      We apologize for any inconvenience experienced because of this situation. Apelles, LLC is a customer contact center located in Columbus, OH. ******* **** placed the checking account balance with us on March 4, 2025, for additional collections efforts.

      Upon receipt of this complaint, we immediately forwarded it to ******* **** for review. They have provided the account signature card and final billing statements. Because the complaint did not include an address, we have provided them with this response. Based on the request for the calls the end, we have marked the phone number in our system as “do not call.” 

      We again apologize for any frustration you have experienced because of this situation. If there are any additional questions for Apelles, please do not hesitate to contact us.

      Sincerely,

      ***** *******
      Vice President of Compliance

      Customer Answer

      Date: 03/19/2025

      I accept the business's response to resolve this complaint.

      Regards,

      ****** *****

    • Initial Complaint

      Date:03/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been making $20.00 payments for the last year. I made a $10.00 payment on 2/28/2025. I got notified by my bank that the $10.00 has been returned back to me on 3/6/2025. I am currently on short term disability. I have received letters requesting that i pay more. I have never know a collection agency to refuse a payment of any kind. I have not received a letter about a settlement offer as well. I have documents to show were the returned my payment for February. At this time, I cannot afford any more then $10.00 until I go back to work.

      Business Response

      Date: 03/12/2025

      We are in receipt of the Better Business Complaint (Case #23030715) from Nico Daniels.


      We apologize for any inconvenience experienced because of this situation. Apelles, LLC is a customer contact center located in Columbus, OH. **** **** placed the account with us on November 3, 2023, for additional collections efforts.

      We appreciate the assistance in helping resolve the outstanding balance. Our system of record indicates we discussed a settlement amount of $275.00 to resolve the balance due. Upon receipt of a $20.00 payment on February 4, 2025, that settlement amount was reached. At that time, we closed the account in our system of record and returned it to **** **** as “settled in full.”  Upon receipt of the additional $10.00 payment, we returned it because the account was closed.

      We again apologize for any frustration experienced because of this situation. If there are any further questions for Apelles, please do not hesitate to contact us.

      Sincerely,

      ***** *******
      Vice President of Compliance

      Customer Answer

      Date: 03/12/2025

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

      ********

      I am rejecting this response because: 

      Regards,

      **** *******

    • Initial Complaint

      Date:01/30/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Debt is being reported by them. No response on dispute request after week, I also offer to settle for a lesser amount even though this debt isnt mine I just want it gone.

      Business Response

      Date: 02/04/2025

      We are in receipt of the Better Business Complaint (Case #********)received from ****** *******.
      We apologize for any inconvenience experienced because of this situation. Navy ******************** placed the checking balance with Apelles on December 10, 2024, for additional collections efforts.

      Our system of record indicates that we did request account documentation from Navy *********************  However, they asked us to close the account in our system of record and return it to them. Apelles did not report any information regarding the account to any credit reporting agency.

      We have forwarded a copy of this complaint to Navy ********************. Please be assured there will be no further contact from Apelles regarding this matter.

      Any further questions regarding the account or credit reporting should be directed to Navy ********************. If there are any additional questions for Apelles, please do not hesitate to contact us.

      Sincerely,

      ***** *******
      Vice President of Compliance

    • Initial Complaint

      Date:01/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      January 2, 2025 


      Better Business Bureau of ******* and **********************;
      Suite *************************************************************;
      *******, ******** 60061 
      Office of Reporting and Complaint Department. 


      Dear **************************** would like to report and file a complaint against: Apelles, LLC (a ************************ and their client: ADT, for coercive harassment practices. 
      I am enclosing all the correspondence that documents my engagements to ************************ regarding this matter which outlines the disputation of the purported debt owed to ADT: 


      First encounter with ***************************** (SRM), a *****************: 
      1. Response letter to SRM dated 12/28/2023 to provide me with ADT billing statements 
      with dates of services as proof of legitimacy of the claim. 
      2. Response letter to SRM dated 03/16/2024 for the same billing statement in order for 
      me to respond and act accordingly. 
      3. Response letter to SRM dated 04/25/2024 pointing out that the dates of the 
      purported debt owed to *** for their services provided as stated in the billing statement as proof of claim were way several months after ADT has been notified to terminate services and prior to the property sold and taken possession of by the new owner. These purported dates of services are no longer our obligations. 
      4. After this, *** no longer pursued the claim, implying that it is not legitimate, and I 
      considered this to be a closed case. 

      Notice from: Apelles LLC, a ***************** engaged by ADT for the same claim: 
      1. Response letter to Apelles LLC dated 09/30/2024 enclosing copies of all the 
      correspondence and ADT ******** provided with *** ***************** first engaged by ***, for which SRM no longer shows interest in pursuing the claim, and that I have no interest in going through the whole same process again. 
      2. Despite this, Apelles LLC sent me another collection notice (received 12/23/2024) 
      without any reason or explanation. 


      I now interpret this action by Apelles LLC and ADT as a pressure and coercive harassment tactic. I want them to stop this practice and stop sending me collection notices. 
      T**** you. 

      Respectfully, 


      X Bulardal 
      ******* *. Baladad 
      ***************************;
      ********, ******** 60067 
      e-mail: ********************************* 
      01/02/2025 

      Business Response

      Date: 01/27/2025

      We are in receipt of the Better Business Complaint (Case #********)received from ******* *******.
      We apologize for any frustration experienced because of this situation. Apelles LLC is a customer contact center located in ********, **. ********************* placed an account with us on September 09, 2024, for additional collections efforts.

      The account was previously closed in our system of record on January 10, 2025; we sent a letter confirming this on that date. Upon receiving this complaint, we immediately forwarded it to ********************* for review. They also asked us to close the account in our system of record and return it to them. Please be assured there will be no further contact from Apelles regarding this matter.

      We again apologize for any inconvenience experienced because of this situation.Any questions regarding the account documentation should be directed to *********************. If there are any further questions for Apelles, please do not hesitate to contact us.

      Sincerely,

      ***** *******
      Vice President of Compliance

    • Initial Complaint

      Date:01/22/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business calls my phone every single day, multiple times per day. I have not received a letter stating the reason why they are harassing me.

      Business Response

      Date: 01/27/2025

      We are in receipt of the Better Business Complaint (Case #********)received from ******** *****.
      We apologize for any inconvenience experienced because of this situation. **** ******************** placed the account balance with ********************** on December 6, 2024, for additional collections efforts.

      Our system of record indicates that we mailed a letter on December 9, 2024, to the address included with the file (******** ***. ** *****). It has not been returned to us as undeliverable.We have not called every day, or multiple times in one day, since receiving the file. 

      Based on the request for no further contact we have closed the account in our system of record and returned it to **** ********************, along with a copy of this complaint. Please be assured there will be no further contact from Apelles regarding this matter.

      Any further questions regarding the account should be directed to **** ********************. If there are any additional questions for Apelles, please do not hesitate to contact us.

      Sincerely,

      ***** *******
      Vice President of Compliance

    Apelles, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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