ComplaintsforApelles, LLC

• Initial Complaint

  06/26/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Multiple calls with voicemail messages from this company. Latest return call was made 6/26/24. Supposed to call back (a specific person) at ###-###-####. When I call he is never available and they want to know my name. I give my phone # only and they tell me they are looking for someone with my son's first name. I've told them this is not him, and ask why they are calling. They will not say and tell me they will take me off their list. But, they continue to call and are very rude - will not tell me where they got my # or why they are calling. This is harrassment! They need to Cease & Desist!

  

  Business response

  06/28/2024

  We are in receipt of the Better Business Complaint (Case #********) received from ***** *******
  We apologize for any inconvenience experienced because of this situation. Apelles, LLC is a customer contact center located in Columbus, OH.
  
  Our system of record indicates we identified the phone number in question, XXX-XXX-****, related to *********** ******. For all our customer interactions, we are required to validate unique pieces of customer information to ensure we are speaking to the appropriate individual. This helps us to avoid disclosing information to the wrong person. Because of this, we could not provide you with additional information during our conversations.
  
  After speaking with you earlier this month, we marked the number as “do not call.”  Please be assured you will receive no further contact at that number regarding this matter.
  
  We again apologize for any frustration you have experienced because of this situation. If there are any additional questions for Apelles, please do not hesitate to contact us.
  
  Sincerely,
  
  ***** *******
  Vice President of Compliance

  Customer response

  07/05/2024

  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** ******

• Initial Complaint

  06/14/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  This company calls multiple times a day and doesn't not say a word. I say hello they hang up.

  

  Business response

  06/19/2024

  We are in receipt of the Better Business Complaint (Case #********) received from *** ******
  We apologize for any inconvenience experienced because of this situation. ********* **** **** ******* placed the balance, related to the ******* ****** automobile, with Apelles on December 8, 2023, for additional collections efforts.
  
  Our system of record indicates we attempted to make phone contact regarding the balance on behalf of ********* **** **** *******. While we have left voice mail messages, we have been unable to directly speak with anyone regarding the situation. We also mailed a letter to the address supplied by ********* **** **** *******, located in ********** with the zip code of *****.
  
  Based on the desired settlement of no further contract by the business, we have closed the account in our system of record and returned it to ********* **** **** *******, along with a copy of this complaint. Please be assured there will be no further contact from Apelles regarding this matter.
  
  Any further questions regarding the account should be directed to ********* **** **** *******. If there are any additional questions for Apelles, please do not hesitate to contact us.
  
  Sincerely,
  
  ***** *******
  Vice President of Compliance

  Customer response

  06/21/2024

  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *** *****

• Initial Complaint

  06/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  i would like to file a complaint about this company through there representative ******** and *****,******** called me stating that they were representing a bank,i have no contractual agreement with apelles,my information has been stolen before and legally they had no right to get my information without my consent,i have no idea what they are talking about,i dont know they are or what the company represents they should desist from caling my phone or contacting me or i will file for harrasment ,emotional turmoil and damages,i cant perform my work activities because they calling me with inaccurate information and harrasing me,please stop contacting me

  

  Business response

  06/06/2024

  We are in receipt of the Better Business Complaint (Case #********) received from ****** *******.
  We apologize for any inconvenience experienced because of this situation. **** ******* ****** ***** placed the checking account balance with Apelles on April 3, 2024, for additional collections efforts.
  
  When we spoke on June 5, 2024, we were asked to cease contact which we immediately added to our system of record. Based on that request, we have closed the account in our system of record and returned it to **** ******* ****** ****** along with a copy of this complaint. Please be assured there will be no further contact from Apelles regarding this matter.
  
  Any further questions or fraud claims regarding the account should be directed to **** ******* ****** *****. If there are any additional questions for Apelles, please do not hesitate to contact us.
  
  Sincerely,
  
  ***** *******
  Vice President of Compliance
  

• Initial Complaint

  04/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Have no clue as to why this company is calling multiple times a day seemingly on a schedule of every 6 to 10 days. Calls once in the morning at approximately 10:30AM EST and then again at approximately 2:00PM EST on the days they call. Sometimes they leave a voicemail with only a woman's name - no business name reference, and other times it's totally dead air voicemail. I have no personal debt in collection/s nor business debt in collection/s that I am aware of at this time or within the last 9yrs. I was part of a business [corporation/LLC] that closed down/went out of business/was liquidated in 11/2022, but as a LLC corporation, I am not personally liable for any financial concerns with it after liquidation and ceasing operations. Whatever this company is calling for or on behalf of, they are calling on my personal cell - which I have also changed the number after the business ceased operations and my personal cell was never used for business purposes either - so they need to Cease and Desist at my request or I will have to pursue other options to get them to stop unwarranted harassment.

  

  Business response

  05/01/2024

  We are in receipt of the Better Business Complaint (Case #********) received from ******* ******
  We apologize for any inconvenience experienced because of this situation. ***** ***** **** ******** *********** placed the Line of Credit account with Apelles on March 5, 2024, for additional collections efforts. The account is listed in the name of ********** ******* **** and c/o ******* ** *****.
  
  Based on the request to cease and desist, we have closed the account in our system of record and returned it to ***** ***** **** ******** ***********, along with a copy of this complaint. Please be assured there will be no further contact from Apelles regarding this matter. We have also mailed account documentation, provided by ***** ***** **** ******** ***********, to the address included with the complaint.
  
  Any further questions regarding the account should be directed to ***** ***** **** ******** ************ If there are any additional questions for Apelles, please do not hesitate to contact us.
  
  Sincerely,
  
  ***** *******
  Vice President of Compliance

• Initial Complaint

  04/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Sending me multiple letters all at once and calling my phone, not telling me what company I owe money to when I really don’t owe money to anyone and constantly harassing me by calling my phone with little to no information. I’m about to get my lawyer involved if it happens one more time.

  

  Business response

  04/11/2024

  We are in receipt of the Better Business Complaint (Case #********) received from ****** *******

  
  We apologize for any inconvenience experienced because of this situation. ********** ******** **** placed five checking accounts with Apelles on April 1, 2024, for additional collections efforts.
  
  Because the accounts were maintained individually with ********** ******** ****, we mailed five letters with specifics regarding each account. Each letter referenced ********** ******** ***** Our system of record indicates we did attempt to call the phone number we had on file but were unable to make direct contact.
  
  Based on the request for no further contact from Apelles, we have closed the account in our system of record and returned it to ********** ******** ****, along with a copy of this complaint. Please be assured there will be no further contact from Apelles regarding this matter.
  
  Any further questions regarding the accounts should be directed to ********** ******** ****. If there are any additional questions for Apelles, please do not hesitate to contact us.
  
  Sincerely,
  
  ***** *******
  Vice President of Compliance

  Customer response

  04/11/2024

  ********** has absolutely no business placing any account that I have in collections with any company due to the fact that my lawyer is now involved and has been involved for months. This is something that they know. 
  
  Regards,
  ****** ******

• Initial Complaint

  01/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I'm disputing the charges on ******* # *******.opened a CC with 5/3 back in 2019. had a good relationship with them and no problems making payments. in 2022 things changed in my life. my girlfriend became pregnant and that was a big change in my life. with Dr appointments and everything that was going on i fell behind on payments. I tried to keep up with them as best as i could and was trying to make $100 a month payments as often as I could as I was now having to look for a place to live. I did make a payment as of June 2023 for $100 and 5/3 excepted it and when i went in to make a July payment i was told they would not take a payment. After receiving copies of statements from ******* there are charges on the statements that don't belong to me. someone went to a 7-11 3 times in the same day along with a pizza Hut that i didn't do so i'm disputing the charges along with any and all others. ******* has called my family harassing them and never received any notification from them until it was to late.

  

  Business response

  01/16/2024

  We are in receipt of the Better Business Complaint (Case #********) received from *********** *****.
  We apologize for any inconvenience experienced because of this situation. Fifth Third Bank National Association placed the account with ******* on November 06, 2023, for additional collections efforts.
  
  Upon receipt of this complaint, we forwarded it to Fifth Third Bank National Association for review. They do not have a record of previously speaking about any disputed transactions. However, if you wish to dispute specific amounts, please contact them directly at ###-###-####.
  
  At this time, we have closed the account in our system of record and returned it to Fifth Third Bank National Association.  Please be assured there will be no further contact from ******* regarding this matter. ******* has not reported any information regarding this account to any credit reporting agency.
  
  If there are any additional questions for *******, please do not hesitate to contact us.
  
  Sincerely,
  
  ***** *******
  Vice President of Compliance

• Initial Complaint

  01/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This business is contacting people pretending to be ** **** including their caller ID. They are committing fraud and lying about who they are. They should be fined or charged with fraud for trying to make people believe they are ** ****

  

  Business response

  01/16/2024

  We are in receipt of the Better Business Complaint (Case #********) from ***** ******.
  We apologize for any frustration experienced because of this situation. Apelles, LLC is a customer contact center located in Columbus, OH. **** **** placed an account, including your name, address and phone number, with us in December 2023 for additional collections efforts on the outstanding balance.
  
  Apelles, LLC is not attempting to portray our company as **** ****.  A letter was mailed on December 15, 2023, to the address included in this complaint, explaining that we were trying to collect a debt owed to **** ****. This letter is from Apelles and did not suggest we were **** ****. 
  
  The phone number referenced in the complaint, ###-###-####, is assigned to Apelles. It is our understanding, the display name on your caller ID is determined by your phone carrier, not Apelles.  Apelles has not taken any action to display our phone number with a business name other than our own; we have not advertised anywhere claiming to be **** ****.
  
  Based on the request for us to stop calling, we have closed the account in our system of record and returned it to **** ****, along with a copy of this complaint. For additional information regarding the balance due, please contact **** **** directly at ###-###-####.
  
  We again apologize for any confusion experienced because of this situation. If there are any further questions for Apelles, please do not hesitate to contact us.
  
  Sincerely,
  
  ***** *******
  Vice President of Compliance

• Initial Complaint

  10/20/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company called my phone twice now feom 2 different numbers & refused to disclose who Appelles is or what they were calling about, as I use the phone line they called for business purposes only. The 2nd caller hung up on me so then I called back & she hung up on me again after being extremely rude. As far as I'm concerned, they have zero business with me so there's no need to ever call me phone again & to place me on their do not call list because my humber is also onnthe do not call registry. The audacity for them to call me.then rudely hang up not once, but twice!

  

  Business response

  10/26/2023

  We are in receipt of the Better Business Complaint (Case #********) from **** *********

  We apologize for any frustration experienced because of this situation. Apelles, LLC is a customer contact center located in Columbus, OH. Huntington National Bank placed the account with us on September 28, 2023, for additional collections efforts.
  
  Our system of record indicates we did attempt to call two times to discuss options to resolve the balance due.  As a part of this process, poor customer service is not acceptable to us, and we review and address any conversations that do not meet our quality standards. 
  
  Based on the request for us to stop calling, we have closed the account in our system of record and returned it to Huntington National Bank. Please be assured there will be no further contact regarding this matter.  Any further questions regarding the balance should be directed to them. 
  
  We do apologize for any inconvenience experienced because of this situation. If there are any further questions for Apelles, please contact us.
  
  Sincerely,
  
  ***** *******
  Vice President of Compliance

• Initial Complaint

  06/29/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Apelles *** ********* ** ***** ********* ** ***** on 6/27 they told me i owe over $700 on past debt with ****** but i have since closed that account because of fraud the Apelles wants the money for it but i have taken care of that with ****** and would like this taken care of for them to stop calling me!. I Might file a harrasment complaint with police department with ****** and Apelles . Is Apelles a scam?

  

  Business response

  07/07/2023

  We are in receipt of the Better Business Complaint (Case #********) from ****** ******.
  We apologize for any frustration experienced because of this situation. Apelles, LLC is a customer contact center located in Columbus, OH. **** **** placed two accounts with us in April 2023 for additional collections efforts.
  
  Upon receipt of this complaint, we immediately forwarded it to **** **** for review. They have indicated they do not have record of a fraud claim filed with them.
  
  Based on the request for us to stop calling, we have closed both accounts in our system of record and returned them to **** ****. For additional information regarding a fraud claim, please contact the **** **** Fraud Department at ###-###-####.
  
  We do apologize for any inconvenience experienced because of this situation. If there are any further questions for Apelles, please contact us.
  
  Sincerely,
  
  ***** *******
  Vice President of Compliance

• Initial Complaint

  06/29/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Phone would ring and I answer to nobody I call back and they wouldn’t identify themself for 3 weeks. Today I called back I asked who they were to mumbling I repeatedly asked the name of the agency and made the very nasty lady spell it out for me. I diluted the charges she says I owed to Franklin municipal court since I won my lawsuit & it was dismissed. Case closed. I never got a letter this company said they sent me concerning this. The agent was loud rude and unprofessional and attempted to hang up on me twice dancing around hearing my side of things. She again mumbled the company name & told me she doesn’t do emails but to email her. It took 3 tries to get her to spell out their email address. After getting no due process in Franklin municipal court for a year and after winning my case now I got to deal with collections on a debt I do not owe. This company did not do their due diligence when it is public record and I want a letter from the company for proof of who and what they are. They did not send me a thing & are setting me up to fail. The woman agitated me to the point I said stop acting like a (word rejected)and she said now i can hang up on you. She didn’t want to be paid she wanted to harass me at work. I was driving my semi truck on the freeway when she called me & I called her back. Tell her to put it in writing. I pay my bills. I don’t owe the Court a dime. I won the case.

  

  Business response

  07/06/2023

  We are in receipt of the Better Business Complaint (Case #20257219) received from ****** ******** *****.

  We apologize for any inconvenience that has resulted from this situation. Apelles, LLC is a customer contact center located in Columbus, OH. Franklin County Municipal Court placed the balance with us on June 13, 2023, for additional collections efforts.
  
  Our system of record indicates we mailed a letter on June 14, 2023, to the address provided from Franklin County Municipal Court (*** **** **.). Upon receiving this complaint, we immediately forwarded it to them for review. They have provided a copy of the docket and Judge’s entry which ordered the payment of court costs by April 30, 2023. When the amount was not paid, the balance was referred to us for collections. We have attached that information, along with a copy of the letter we mailed.
  
  We again apologize for any frustration experienced because of this situation and hope we can work together to resolve the balance due. Should you have a need for any additional information from Apelles, please do not hesitate to contact us.
  
  
  Sincerely,
  
  ***** *******
  Vice President of Compliance

  Customer response

  07/08/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  ********** ********
  
  I am rejecting this response because: 
  
  Regards,
  
  ****** ******** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩