Collections Agencies
Revco Solutions, Inc.Headquarters
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/14/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have a bill from September 2024 I am almost done completing and when I log on to pay the last bill. I receive a total of $969.00. This is false as my original bill was $384.27. This company is taking my money and no applying to my account and then turning around adding more fraudulent charges.I am preparing to contact the hospital now to find out how these people received my information and stealing money. Then, I plan to consult an attorney because this is not right or ethical.Business response
01/21/2025
January 21, 2025
********* McLaughlin
Better Business Bureau
***************
Columbus, OH 43215
Re: ******* Davis
Complaint Number 22808022 Dear *** **********:
Attn: Consumer Assistance
PO Box 1810
Columbus, OH 43216
*********************************************************
Thank you for forwarding the complaint filed by *** ******* ***** on January 14, 2025.
Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and regulations applicable to our business we are prohibited from confirming or discussing the details of any account that may be associated with *** ***** without her express authorization. We will reach out to *** ***** directly under separate cover to respond to her concerns at the address provided in her complaint.
*** ***** may contact an account representative regarding her complaint by phone at ************ between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:
Revco Solutions
P.O. Box 163279
Initial Complaint
12/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
In 2022, I received a bill from ********* for my newborn daughter’s care, which should have been handled by my insurance company.
My insurance provider requested additional information to process the claim, and once provided, the payment was made, as evidenced by the Explanation of Benefits (EOB) I submitted.
Despite this, I received a notice from a debt collection agency months later, claiming the bill was overdue. Since then, I have contacted the collection agency over 20 times to provide documentation, clarify the payment status, and resolve this matter. However, no answers or updates have been provided. Each time I called they would tell me that they are working on it with my insurance.
Finally I was fed up and contacted my insurance directly and filed a claim and got all the needed documents to show it was a paid bill. After sending it to Collections and following up again numerous times to get an update, still they have yet to close the debt or give me an update.
After months, I call back and they now tell me that my debt is not settled but sent back to ********* and now to follow up with them. They refuse to issue a letter to make this official or even give me any info about it. When I call *********, they tell me the debt is still with collections and that they should not be saying that.
I have been playing ping-pong between these two organizations and frankly I'm exhausted and feel threatened that they have debt on me that is not cleared even though I have had numerous attempts to explain it is cleared. Total debt is $2,238.00
This lack of communication, accountability, and follow-through is unacceptable. I have done everything required on my end to resolve this, including providing all requested documentation and following up consistently.
I need a clear update on the status of my account, confirmation that the payment has been properly settled, and assurance that no further collection attempts will be made.
Business response
01/02/2025
***************
Please accept this response to the complaint filed against Revco on December 26, 2024, with the Better Business Bureau regarding the Account. ********* ******* ***** placed the Account with ********* *********** ** ******* (“FCOA”) for collections on December 16, 2023. On October 16, 2024, FCOA merged with Revco, and Revco is the surviving entity. In your complaint you state your insurance should have paid the balance due on the Account.
Upon receiving the BBB complaint, Revco immediately notified ********* ******* ***** and conducted an investigation. Revco confirmed the Account is for services rendered to your daughter on March 14, 2022 with a balance due in the amount of $2,238.00. ********* ******* ***** advised Revco that your daughter was not added to your insurance policy and the date of service was not covered.
On January 2, 2025, Revco closed and returned the Account to ********* ******* *****. Revco strives to create a positive experience for all consumers it services and regrets any frustration this may have caused. Please direct future account inquiries to ********* ******* *****, using reference number ********* at the following address: *** *** **** ***** ****** ***** ***** ******* ** ******
Sincerely,
Consumer Assistance
###-###-####
This is a communication from a debt collector.
Customer response
01/02/2025
*************
Revco is stating in their response "On January 2, 2025, Revco closed and returned the Account to ********* ******* ****** Revco strives to create a positive experience for all consumers it services and regrets any frustration this may have caused. Please direct future account inquiries to ********* ******* *****, using reference number ********* at the following address: *** *** **** ***** ****** ***** ***** ******* ** ******"
However, ********* have reached out to me today and have informed that this is not the case. They have informed me that this Account is still opened with Revco and I would need to reach out to them to sort this billing matter.
I have requested from ********* to close this account with Revco and I will be waiting for their response. This response can be handled in a matter of days or weeks. Until I have full confirmation that it is closed, I reject this response.
My call with ********* was also insightful in that they have informed me that I would need more info from my insurance to put in my EOB - in the 2 years I spent following up with Revco this was never requested. Furthering showing their intention and poorly communicating information!
Regards,
***** *****Initial Complaint
11/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I filed a complaint with BBB prior for this same issue only it was from the business of **********. BBB responded and resolved the issue. I have not hard back from them but now I am getting the same issue from Revco Solutions on behalf of **********. I do not know who either of these businesses are, I have never had any dealings with Stoneberry and I do not owe a balance to them. This is a fraudulent claim being made.Business response
11/25/2024
Good afternoon,
Please find the attached response to Complaint ID: ********
Thank you,
November 25, 2024
********* **********
Better Business Bureau
***************
Columbus, OH *****
Re: ******* ******
Complaint Number ********
Dear Ms. ***********
Attn: Consumer Assistance PO Box 1810 Columbus, OH ***** *******************************
Thank you for forwarding the complaint filed by Ms. ******* ****** on November 18, 2024.
Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and regulations applicable to our business we are prohibited from confirming or discussing the details of any account that may be associated with Ms. ****** without her express authorization. We will reach out to Ms. ****** directly under separate cover to respond to her concerns at the address provided in her complaint.
Ms. ****** may contact an account representative regarding her complaint by phone at ************ between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:
Revco Solutions
P.O. Box ****** Columbus,
OH *****
Sincerely,
Consumer Assistance
************
Customer response
11/26/2024
Good Morning,
Per email response received this written dispute is in regards to the attached letter I received from Revco Solutions, Inc.
This is to further dispute the collection notice that I am received. I have not ever been involved with anything regarding this outstanding balance and I am not aware of who they are.
I wish all correspondence to stop. Please find letter attached.
Thank you
******* ******
*************************************************************;
************ - ********************************
Customer response
11/26/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22570679
I am rejecting this response because:Good Morning,
Per email response received this written dispute is in regards to the attached letter I received from Revco Solutions, Inc.
This is to further dispute the collection notice that I am received. I have not ever been involved with anything regarding this outstanding balance and I am not aware of who they are.
I wish all correspondence to stop. Please find letter attached.
Thank you
******* ******
*************************************************************;
************ - ********************************
Regards,
******* ******Initial Complaint
11/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Date of transaction dispute was filed in 2023 and a stop billing was placed until the investigation was completed on the fraudulent charges being billed via ************. I have reported the necessary information stating and showing it was filed, and that the bill they are attempting to collect for is not valid as the investigation was not completed, and to contact the merchant for the 2nd duplication of a bill that was created in 2024, which is a fraudulent billing practice. Despite the provided information, they still disregarded the information that was given, and are harassing with phone calls, and mail. This is a violation of the communications act, and the billing is clearly fraud. The debt is not mine and is not a valid debt. I have further notified them, any further communications will be grounds for legal activities. but can't seem to validate a debt when asked either.Business response
11/12/2024
************
Dear Mr. *****:
Please accept this response to the complaint filed against Revco on October 4, 2024, with the Better Business Bureau regarding the Account. The Account was placed with ***** ** *********** on October 28, 2024.
In your complaint you state despite providing information of fraudulent charges billed by ***********, you are being harassed with phone calls and mail. As a resolution of your complaint, you request no further communication, dismissal of the charges and amendment to your credit report.
Upon receiving the BBB complaint, Revco immediately notified *********** and conducted an investigation. On October 30, 2024, Revco mailed its first validation notice to you at the address listed in your complaint. The same was not returned as undeliverable and therefore, presumed received. On November 4, 2024, Revco received an email from you requesting validation of the debt. Revco confirmed the Account is for services rendered to you on April 4, 2024, with a total charge of $575.05. There were payments/adjustment in the amount of $60.04 applied, leaving the balance of $515.01 remaining. Revco has no record of receiving a request for validation prior to the email received on November 4, 2024. Enclosed please find a copy of the obtained validation for your review.
In connection with its investigation, Revco reviewed the call recordings which took place on the Account. On November 4, 2024, Revco received two phone calls from the phone number listed in your BBB complaint of ###-###-####; however, Revco was unable to verify we were speaking with the correct person and both calls were ended. Revco also received a phone call from phone number ###-###-#### and you requested the call not be recorded.
To be clear, Revco has ceased all collections activity on the Account. Revco verified no reference to the Account by Revco is on file with any of the National Credit Reporting Agencies. You may contact an account representative regarding this account by phone at ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:
Revco Solutions
**** *** ****** ********* ** *****
Sincerely,
Consumer Assistance
###-###-####
***** ******** ********** ** *** **** ********* ** ***** *********************** ** *** **** ********* ** ***** *** ******** ***** **** ** **** ** **** ****** ** *****Initial Complaint
11/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
on 11/1 I called to pay a balance. I had thought it was paid already and called when I found out it was not. They office would not let me pay because the bill is for care given to my son. I was not asking for private information, as my son is 18, I just wanted to pay. My telephone number and name are in his file and, again, I wanted no private information.Business response
11/12/2024
Please accept this response to the Better Business Bureau complaint, received by Revco Solutions (“Revco”) on
November 05, 2024 regarding your phone encounter with Revco on November 1, 2024 when attempting to make a
payment for care provided to your son..
On November 1, 2024, you contacted Revco to make a payment on behalf of your son, Elijah *********. Revco
takes the privacy of our consumers very seriously and is prohibited from divulging information to unauthorized
third parties. Please contact our office if you are the authorized representative of Mr. *********; otherwise, Mr.
********* may contact us directly to provide authorization to discuss this matter with you. Revco strives to create
a positive experience for all consumers it services and regrets any frustration this may have caused.
You or Mr. ********* may contact an account representative regarding this account by phone at ###-###-####
between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:
Revco Solutions
**** *** ****** ********* ** *****
Sincerely,
Consumer Assistance
###-###-####Initial Complaint
10/31/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been contacted by Revco Solutions for a fraudulent debt. I have been harassed by ********* ******* ***** for the last eight months and this is not the first debt collector that has been sent after me. I am furious that I continue to have to dispute this debt over and over again. It is ridiculous that Revco Solutions is coming after me for a CLEARLY fraudulent debt. I have been "credited" $1717.80 for a $1751 debt and they are coming after me for $33.20. Not only that, ********* ******* ***** is notorious for fraudulent debts. There needs to be accountability at Revco for their further harassment of me and some standard for buying bad debts.Business response
11/08/2024
**************
Thank you for forwarding the complaint filed by Ms. ****** ***** on October 31, 2024.
Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and regulations applicable to our business we are prohibited from confirming or discussing the details of any account that may be associated with Ms. ***** without her express authorization. We will reach out to Ms. ***** directly under separate cover to respond to her concerns at the address provided in her complaint.
Ms. ***** may contact an account representative regarding her complaint by phone at ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:
Revco Solutions.
**** *** ****** ********* ** *****Sincerely,
Consumer Assistance
###-###-####
***** ******** ********** ** *** **** ********* ** ***** ***********************Initial Complaint
10/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
They have reported a Utility bill to my credit report. this is unjustified because they do not have complete reporting. for example, utilities do not report on time payments to improve credit scores. therefore, not fair practice to report late payment. I do owe the bill it just should not be on my Equifax report. Also, I have no Contract with REVCO SOLUTIONS ****Business response
10/21/2024
October 21, 2024
Mr. **** *********
************
**************************
Re: BBB complaint number ******** against Revco Solutions, Inc. (Revco)
Revco Account number *********** (the ******************************************************* accept this response to the complaint filed against Revco on October 14, 2024, with the Beter Business Bureau regarding the Account. The Account was placed with Revco by NY State Electric & Gas on December 19, 2023.
In your BBB complaint you state the credit reporting is wrong and request the Account be removed from your credit report. You further state that you have no contract with Revco Solutions.
Upon receiving the BBB complaint, Revco immediately notified NY State Electric & Gas and investigated your concerns. On December 21, 2023, Revco Solutions mailed its initial validation notice to you to the address listed in your complaint and the same was not returned as undeliverable and therefore presumed received. Revco confirmed the Account is for ******************** rendered to the service address of *****************************************
On October 21, 2024, Revco Solutions requested the National ************************* to remove the trade line on the Account previously furnished by Revco Solutions. To be clear, Revco Solutions has ceased all further collection activity on this Account. You may contact an account representative regarding this account by phone at ************ between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:
Revco Solutions
P.O. Box 163279
Columbus, OH 43216
Sincerely,
Consumer Assistance
************Initial Complaint
10/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On July 8, 2024 I made a payment of $1108.16 to Revco Solutions on behalf of *** as settlement in full. At that time they sent me a confirmation of payment.
On July 22, 2024 they sent me an email indicating my account was now closed and again, the amount of $1108.16 was received as settlement in full. They stated to me on multiple occasions they would inform PGE.
So imagine my surprise 4 months later when I received a call from another collection agency stating they were collecting a debt of behalf of ***.
I contacted PGE and I was told Revco informed them a payment was made, but not that it was a settlement in full so they were seeking another $400 from me. I told them that was incorrect and they told me to contact Revco. I did so immediately.
They said they informed PGE, but they did not - 6 people from *** did not conspire to lie to me. Revco is now stating they will contact *** but it will take time. Completely unacceptable. It needs to be done right now. It should have been done 4 months ago.
Business response
10/14/2024
ctober 14, 2024 Ms. ******* ****** ***************************************** ********************** Re: BBB complaint number ******** against Revco Solutions, Inc. (Revco) Revco Account number *********** (the Account) ********************** Consumer Assistance PO Box 1810 Columbus, OH ***** *******************************
Please accept this response to the complaint filed against Revco on October 4, 2024, with the Better Business Bureau regarding the Account. The Account was placed with Revco by ********** & Electric (PG&E) on January 12, 2024.
In your BBB complaint you state you settled the Account in full with ********************** on July 8, 2024 and received a followup communication from Revco confirming the Account was settled in full and closed on July 22, 2024. You further state you are now receiving phone calls from another collection agency attempting to collect the remaining balance due on the Account.
Upon receiving the BBB complaint, Revco immediately conducted an investigation.
On July 8, 2024, Revco spoke with you and confirmed the Account could be settled in the discounted amount of $1,108.16 and you agreed to make the payment online.
On July 9, 2024, Revco received the payment and closed and returned the Account back to PG&E as settled in full.
On July 22, 2024, Revco sent a letter to you via email confirming the settlement of the Account was communicated to PG&E.
On October 3, 2024, you contacted Revco to advise a different collection agency was attempting to collect the remaining balance due on the Account. The ********************** agent advised that a follow-up email would be sent to PG&E to again notify them of the Account was settled in full.
On October 4, 2024, you contacted Revco and received a call from PG&E during the call and PG&E confirmed they received Revcos communication regarding the Account being settled in full and would be updating their records.
Please direct future account inquiries to PG&E, using reference number ********** at the following address: ***********************************.
Sincerely, Consumer Assistance ************ T
Initial Complaint
09/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have NO SINGED contracts with REVCO SOLUTIONS. I want this derogatory remark removed immediately off of my credit report. This is a negative impact to my credit.Business response
09/25/2024
September 25, 2024
********* ****** *** ******** *** ******* ** ***** *** *** ********* ****** ******** ******* ***** ********** **** ********* ***** ******* ****** *********** ***** *********
Dear ********* ******:
Please accept this response to the complaint filed against Revco on September 18, 2024, with the Better Business Bureau regarding the Account. In your BBB complaint you state you do not have a signed contract with Revco and request a correction to your credit report. The Account was placed with Revco by Pacific Gas & Electric (“PG&E”) on March 12, 2024 to assist in collection efforts. Revco is contractually authorized by PG&E to collect past due balances on their behalf.
Upon receiving the BBB complaint, Revco immediately notified PG&E and conducted an investigation. Revco confirmed the Account is for utility services rendered to the service address of *** ******** **** ******* ** ***** from April 10, 2023 through October 30, 2023 with a current balance due in the amount of $3,552.35.
On September 22, 2024, Revco requested the National Consumer Reporting Agencies to remove the trade line on the Account previously furnished by Revco. Revco has ceased all collection activity on the Account. You may contact an account representative regarding this account by phone at ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:
Revco Solutions
**** *** **** ********* ** *****
Sincerely,
Consumer Assistance
###-###-####Initial Complaint
08/06/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
This bill has been paid. It seems impossible to get Revco to leave us alone.Business response
08/14/2024
****************
Thank you for forwarding the complaint filed by Mr. ****** ******* on August 06, 2024.
Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
regulations applicable to our business we are prohibited from confirming or discussing the details of any account
that may be associated with Mr. ******* without his express authorization. We will reach out to Mr. *******
directly under separate cover to respond to her concerns at the address provided in his complaint.
Mr. ******* may contact an account representative regarding his complaint by phone at ###-###-#### between
the hours of 9am to 5pm Monday through Friday, or by mail at the below address:
Revco Solutions
**** *** ****** ********* ** ***** ********** ******** ********** ************ ***** ******** ********** ** *** **** ********* ** ***** ***********************Customer response
08/26/2024
I accept the business's response to resolve this complaint.
Regards,
****** *******
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