ComplaintsforRevco Solutions, Inc.

• Initial Complaint

  06/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company is harrasing me under the name of ********* ******** under account ***********. I have requested for detailed contract and told I don't have any contract with them and it is wrong bill sent to me and even I have discussed the same with ********* ********. They are not ready to correct the details or go back to hospital. They keep on sending me notice and keep on calling me.

  Business response

  06/13/2024

  *************
  Thank you for forwarding the complaint filed by Ms. ******* ****** on June 6, 2024.

  
  Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
  regulations applicable to our business we are prohibited from confirming or discussing the details of any account
  that may be associated with Ms. ****** without her express authorization. We will reach out to Ms.
  ****** directly under separate cover to respond to her concerns at the address provided in her complaint.

  
  Ms. ****** may contact an account representative regarding her complaint by phone at ###-###-#### between the
  hours of 9am to 5pm Monday through Friday, or by mail at the below address:

  
  Revco Solutions
  **** *** ****** ********* ** *****

  
  Sincerely,
  Consumer Assistance
  ###-###-####
  Attn: Consumer Assistance
  ** *** **** ********* ** ***** ***********************

• Initial Complaint

  05/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I must clarify that I am not liable for the debt claimed by ******* ***** *****. My financial obligations do not include any outstanding amounts to them, and I believe there has been a misunderstanding or error in attributing this debt to me. Furthermore, I do not have a contractual relationship with Revco Solutions, Inc. At no point did I enter into any agreement or contract with this company. Without any formal agreement between us, it is inappropriate for them to hold me accountable for this debt. When I became aware of this issue, I requested that Revco Solutions, Inc. provide me with the original contract that allegedly ties me to this debt. However, they have failed to produce the document or any evidence supporting their claim. This lack of documentation further reinforces my position that I am not responsible for the debt in question. In light of these points, I must reiterate that I cannot be held liable for this debt. The absence of any contractual agreement with Revco Solutions, Inc. and their failure to provide the requested original contract demonstrate that their claim lacks validity. I urge all parties involved to review the relevant records and acknowledge that this debt does not pertain to me. It is essential to resolve this matter promptly and accurately. I am prepared to cooperate fully in any necessary investigation to clarify this situation and ensure that my financial standing is not wrongfully affected by this unfounded claim. Thank you for your attention to this issue, and I trust that it will be resolved appropriately and swiftly.

  Business response

  06/06/2024

  *************
  Thank you for forwarding the complaint filed by Mr. ***** **** on May 30, 2024.

  
  Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and regulations applicable to our business we are prohibited from confirming or discussing the details of any account that may be associated with Mr. **** without his express authorization. We will reach out to Mr. **** directly under separate cover to respond to his concerns at the address provided in his complaint.

  
  Mr. **** may contact an account representative regarding her complaint by phone at ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:

  
  Revco Solutions
  **** *** ****** ********* ** *****
  Sincerely,
  Consumer Assistance
  ###-###-####

• Initial Complaint

  05/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a summary bill from ******* ******** for 1383.25, for which I never got n itemized bill and procedures were performed that I declined. On 3/8 I paid the bill and filed a credit card claim with ***** *****. I tried to request to cancel the payment on 3/14 per WF advisement, the young man I spoke to said that was impossible. On 5/6 I got a dispute update: credit was permanent and the dispute closed. Spoke to ** on 5/13, they informed me the merchant failed to respond for 30 days, per Visa guidelines the dispute was settled in my favor. Starting 05.13, I have been receiving threatening calls from what I am assuming is a this debt collector at 608.631.8331, who won’t further identify themselves by name of the business. I figured out who might currently possess this false debt by having to call ******* again. I have proof from the bank that the bill was settled, and that Revco is illegally calling and threatening me about a debt that was made good in March of 2024. Revco needs to reach back out to ******* billing to pull an updated file and stop calling me immediately, I will only be responding to them in writing going forward, do not consent to being recorded on the phone,

  Business response

  05/22/2024

  *******************
  Thank you for forwarding the complaint filed by Ms. *** ******* on May 14, 2024.

  Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and regulations applicable to our business we are prohibited from confirming or discussing the details of any account that may be associated with Ms. ******* without her express authorization. We will reach out to Ms. ******* directly under separate cover to respond to her concerns at the address provided in her complaint.

  
  Ms. ******* may contact an account representative regarding her complaint by phone at ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:
  ***** ********* **** *** ****** ********* ** *****
  

  Sincerely,
  Consumer Assistance
  ###-###-####
  ***** ******** ********** ** *** **** ********* ** ***** ***********************

• Initial Complaint

  04/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Respectively on 9/14/2023, and on 12/14/2023, I visited my primary care physician's office for my regular 3-month check-up. On both these dates, I paid my regular copay of $30.00. Subsequent to the visits, I received and later paid the invoiced amounts for the services (e.g., lab tests; etc.) provided. Specifically, on 12/01/2023, I paid the total amount billed and due of $96.72, on 12/01/2023, and the total amount billed and due of $31.01 on 01/24/2024. Nonetheless, **** has proceeded to incorrectly claim and insist that I owe some total of $353.48 for these two visits. Specifically, **** has incorrectly claimed that I owe $278.74 for the 09/14/2023 visit and $74.74 for the 12/14/2023 visit. I have already contacted ****** Billing Department to resolve this billing discrepancy, but there has been no resolve.

  Business response

  05/03/2024

  ***************
  Thank you for forwarding the complaint filed by Mr. ***** ******* on April 26, 2024.
  Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
  regulations applicable to our business we are prohibited from confirming or discussing the details of any account
  that may be associated with Mr. ******* without his express authorization. We will reach out to Mr.
  ******* directly under separate cover to respond to his concerns at the address provided in his complaint.
  Mr. ******* may contact an account representative regarding his complaint by phone at ###-###-#### between the
  hours of 9am to 5pm Monday through Friday, or by mail at the below address:
  ***** ********* **** *** ****** ********* ** ***** ********** ******** *********
  ###-###-####
  Attn: Consumer Assistance
  ** *** **** ********* ** ***** ***********************

• Initial Complaint

  04/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Revco called me collecting for *****. The reason I contacted them was that ***** sent me a refund check of $23.77 and said the bill was paid off last year in October 2023 and I didn't owe them anything. They have taken 4 payments out of my bank account. I would like for them to pay me back what was already taken because ***** said I didn't owe them anything because it was paid in October 2023.

  Business response

  04/19/2024

  ***********
  Thank you for forwarding the complaint filed by Ms. **** ****** on April 11, 2024.

  
  Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
  regulations applicable to our business we are prohibited from confirming or discussing the details of any account
  that may be associated with Ms. ****** without her express authorization. We will reach out to Ms.
  ****** directly under separate cover to respond to her concerns at the address provided in her complaint.

  
  Ms. ****** may contact an account representative regarding her complaint by phone at ###-###-#### between the
  hours of 9am to 5pm Monday through Friday, or by mail at the below address:
  ***** ********* **** *** ****** ********* ** *****

  
  Sincerely,
  Consumer Assistance
  ###-###-####

• Initial Complaint

  04/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ***, I just received an update to my credit report saying that I was sent to collections for $51 by Revco solutions. I have no idea what this is about as I do not have any record of receiving a statement or a request for payment and I don’t know who they are representing, it is not reflected on my credit report, and I have no record of a delinquent bill

  Business response

  04/19/2024

  April 19, 2024
  

  Catherine McLaughlin
  Better Business Bureau
  1169 Dublin Rd.
  Columbus, OH 43215

  
  Re: ****** ********
  Complaint Number 21559199

  
  Dear Ms. McLaughlin:

  
  Thank you for forwarding the complaint filed by Ms. ****** ******** on April 10, 2024.

  
  Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
  regulations applicable to our business we are prohibited from confirming or discussing the details of any account
  that may be associated with Ms. ******** without her express authorization. We will reach out to Ms.
  ******** directly under separate cover to respond to her concerns at the address provided in her complaint.
  

  Ms. ******** may contact an account representative regarding her complaint by phone at ########### between
  the hours of 9am to 5pm Monday through Friday, or by mail at the below address:
  ***** ********* **** *** **** ********* ** *****

  
  Sincerely,
  Consumer Assistance
  ###-###-####
  ***** ******** ********** ** *** **** ********* ** ***** ***********************

  Customer response

  05/01/2024

  I nver received a phone call an email or a letter by mail by *** or Revco advising I had a balance.  I paid the *** at ***** * *** ****** *** on 9/12/23 in full when I transferred *** to my new home at *** * **** ***** ***  They had a way to connect with me and failed… I don’t ***n know what days this 51.00 is for as I paid this balance in full! I called Revco on 4/12/24 the day I was notified by ****** ***** I had an account that showed up on my file.  I was astonished, and paid in full and was told I would receive an email that day confirming and it would be removed from my report and that a letter would arrive in 10 days.  All of that was a lie!! I have called and waited on hold and spoke with 3 people one hung up on me and finally a supervisor said she took care of it and letter was in mail and account removed   - ******** was her name!! She also lied   I haven’t received an email - a letter in the mail - and it is still showing on credit report as paid - but was told it would be removed and it hasn’t    - there needs to be disciplinary action on this company that doesn’t follow their word! 

  Regards,
  
  ***** ********

• Initial Complaint

  03/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Received a notice that they were attempting to collecting a past due medical bill. I sent payment to resolve this issue. They have never submitted this check for payment. Account number is *******.

  Business response

  04/02/2024

  *********
  Thank you for forwarding the complaint filed by Ms. ******* ****** on March 26, 2024.

  
  Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
  regulations applicable to our business we are prohibited from confirming or discussing the details of any account
  that may be associated with Ms. ****** without her express authorization. We will reach out to Ms.
  ****** directly under separate cover to respond to her concerns at the address provided in her complaint.

  
  Ms. ****** may contact an account representative regarding her complaint by phone at ###-###-#### between the
  hours of 9am to 5pm Monday through Friday, or by mail at the below address:
  ***** ********* **** *** ****** ********* ** *****
  

  Sincerely,
  Consumer Assistance
  ###-###-####
  ***** ******** ********** ** *** **** ********* ** ***** ***********************

• Initial Complaint

  03/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company is operating fraudulently. They have not called ***** ****** ****** to verify my account balance. I have attached a print off from today 3/15/2023 showing my current balance. I have also included 2 refunds I have received from the same practice they say I owe. Do you think they'd be refunding me if I owed them? I also placed a call to ****** ***** ****** to ask if I had any arrears and they verified that I do not. Please stop trying to collect funds that aren't owed. This is fraudulent and is an unethical business practice. I am considering a complaint to CFPB, the Consumer Financial Protection Bureau for your tactics and unethical business practices.

  Business response

  03/26/2024

  *************
  Thank you for forwarding the complaint filed by Ms. ***** ******* on March 18, 2024. 
  Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and 
  regulations applicable to our business we are prohibited from confirming or discussing the details of any account 
  that may be associated with Ms. ******* without her express authorization. We will reach out to Ms. 
  ******* directly under separate cover to respond to her concerns at the address provided in her complaint. 
  Ms. ******* may contact an account representative regarding her complaint by phone at ###-###-#### between the 
  hours of 9am to 5pm Monday through Friday, or by mail at the below address: 
  Revco Solutions 
  **** *** ******  ********* ** ***** 

  Customer response

  03/27/2024

  I have supplied ample evidence that I have no outstanding balance with ************ ******. Please review what I have provided and adjust the error on your end. Instead of asking me to waste my time and energy calling you for something that I paid, why don't you please pick up the phone and call Floyd/Atrium to verify my balance (like I did). This is a simple fix, but you are making it complicated. I will not pay for something again that I have already paid for.
  
  Regards,
  
  ***** *******

• Initial Complaint

  03/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Revco reporting debt of $ 2,353 account ********, opened January 3, 2024…..I have never received any letters, accounts, verifications or bills for this alleged account. Revco must verify debt before they can report alleged account to credit bureau. I have no knowledge of this account nor amount.

  Business response

  03/22/2024

  Thank you for forwarding the complaint filed by Mr. Kevin ***** on March 15, 2024.
  
  Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
  regulations applicable to our business we are prohibited from confirming or discussing the details of any account
  that may be associated with Mr. ***** without her express authorization. We will reach out to Mr.
  ***** directly under separate cover to respond to her concerns at the address provided in her complaint.
  
  Mr. ***** may contact an account representative regarding her complaint by phone at ###-###-#### between the
  hours of 9am to 5pm Monday through Friday, or by mail at the below address:

  **********

  ************

• Initial Complaint

  03/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company took over my daughters hospital medical bill that should be covered under Medicaid as we transitioned to Medicaid during that time. They have called me since 2022 asking for payment but I tell them the same story every time. They just lower the amount asking for less. I don't have even the less amount they are asking for. Please bill public insurance.

  Business response

  03/20/2024

  **************
  Dear Ms. *******:

  
  Please accept this response to the complaint filed against Revco on March 13, 2024, with the Better Business Bureau
  regarding the Account. The Account was placed with Revco by ******* ******* on July 24, 2023. In your BBB
  complaint you state the Account should have been covered by Medicaid and request the Account be billed to public
  insurance.

  Upon receiving the BBB complaint, Revco immediately notified ******* and conducted an investigation. On
  September 21 2023, Revco mailed our first validation notice to you at the address listed in your complaint. The
  same was not returned as undeliverable and therefore, presumed received. On October 27, 2023, you spoke with a
  Revco agent and stated Medicaid should have covered the balance. Our Revco agent advised you to reach out to
  Medicaid regarding payment of the Account and you requested a bill be sent to you. On November 5, 2023, Revco
  sent a discount offer letter to you to the same address. On January 31, 2024, you spoke with a Revco agent and
  again stated Medicaid should have covered the balance. Our Revco agent advised you to reach out to Medicaid
  regarding coverage of the Account since it was past timely filing and you requested another bill be sent to you. On
  February 1, 2024, Revco sent a letter notifying you the Account remains due to the same address.

  Revco confirmed the Account is for services rendered to ***** ******* on April 23, 2022, for a total charge of
  $2,670.86. The Account was billed to your **** ***** insurance provider and adjustments/payments in the amount
  of $2,520.86 were applied, leaving the balance of $150.00 remaining.

  To be clear, Revco has ceased all collections activity on the Account. You may contact an account representative
  regarding this account by phone at ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by
  mail at the below address:

  ***** ********* **** *** ****** ********* ** *****

  
  Sincerely,
  Consumer Assistance
  ###-###-####
  ***** ******** ********** ** *** **** ********* ** ***** *********************** ** *** **** ********* ** ***** *** ****** ******* **** *** **** *** *** *** ******** ** *****

  Customer response

  03/21/2024

  **********
  This was my direct response: 
  
  Please bill Medicaid as it covers three months back from the time we had Medicaid coverage. ******* Medicaid numbers are: **********
  
  At the time, we had **** ***** Complete Medicaid. Now, we have ******* Medicaid. The numbers stay the same no matter which Medicaid Insurance provider we have. 
  
  I have sent this bill to ** *******/Medicaid but that is as far as it has gone on my end. Maybe if you try, you can complete this transaction. 
  
  Thank you, 
  ****** * *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩