ComplaintsforRevco Solutions, Inc.

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Initial Complaint
08/06/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This bill has been paid. It seems impossible to get Revco to leave us alone.
Business response
08/14/2024
****************
Thank you for forwarding the complaint filed by Mr. ****** ******* on August 06, 2024.

Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
regulations applicable to our business we are prohibited from confirming or discussing the details of any account
that may be associated with Mr. ******* without his express authorization. We will reach out to Mr. *******
directly under separate cover to respond to her concerns at the address provided in his complaint.

Mr. ******* may contact an account representative regarding his complaint by phone at ###-###-#### between
the hours of 9am to 5pm Monday through Friday, or by mail at the below address:

Revco Solutions
**** *** ****** ********* ** ***** ********** ******** ********** ************ ***** ******** ********** ** *** **** ********* ** ***** ***********************
Customer response
08/26/2024

I accept the business's response to resolve this complaint.

Regards,

****** *******
Initial Complaint
07/23/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Agency that continues to harass me with letters and phone calls but can't seem to validate a debt when asked. They mask their incoming caller ID via a dialer of some sort to trick you into believing they are a local caller. Ive proven directly on a recorded line that this debt is paid and they still disregard the conversation.
Business response
07/30/2024
July 30, 2024
***********************
*********************************************************************

Re: BBB complaint number ******** against Revco Solutions, Inc. (Revco)
Revco Account number *********** (the Account)

Dear ************:

Please accept this response to the complaint filed against Revco on July 23, 2024, with the Better Business Bureau regarding the Account. The Account was placed with Revco by ********************* on April 22, 2024.

In your BBB complaint you state Revco continues to harass you with letters and phone calls and cannot validate the debt. You state you have also proven that the debt is paid.

Upon receiving the BBB complaint, Revco immediately notified ********************* and conducted an investigation. On July 25, 2024, ********************* confirmed the Account is paid in full, showing the remaining balance is $0.00. Revco will send a copy of validation to you under separate cover.

To be clear, Revco has closed and returned the Account back to *********************. Please direct future account inquiries to *********************, using reference number ******** at the following address: ****************************************************************

Sincerely,
Consumer Assistance
************
Initial Complaint
07/09/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
We have a balance with this company. We have been making payments on that balance, but the balance that they show never goes down. They are not charging interest or late fee fees and we have a payment plan. But the overall amount that we owe doesn't decrease despite the fact that we have made at least $500 in payments since January. The total amount hasn't gone down although we've been making payments for over a year.
Business response
07/16/2024
*******************
Thank you for forwarding the complaint filed by Mr. ******* ***** on July 9, 2024.
Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and regulations applicable to our business we are prohibited from confirming or discussing the details of any account that may be associated with Mr. ***** without his express authorization. We will reach out to Mr. ***** directly under separate cover to respond to his concerns at the address provided in his complaint.
Mr. ***** may contact an account representative regarding his complaint by phone at ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:
Revco Solutions
**** *** ****** ********* ** *****
Sincerely,
Consumer Assistance
###-###-####
Attn: Consumer Assistance
** *** **** ********* ** ***** ***********************
Customer response
07/24/2024
I accept the business's response to resolve this complaint.

Regards,

******* *****
Initial Complaint
06/01/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company is harrasing me under the name of ********* ******** under account ***********. I have requested for detailed contract and told I don't have any contract with them and it is wrong bill sent to me and even I have discussed the same with ********* ********. They are not ready to correct the details or go back to hospital. They keep on sending me notice and keep on calling me.
Business response
06/13/2024
*************
Thank you for forwarding the complaint filed by Ms. ******* ****** on June 6, 2024.

Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
regulations applicable to our business we are prohibited from confirming or discussing the details of any account
that may be associated with Ms. ****** without her express authorization. We will reach out to Ms.
****** directly under separate cover to respond to her concerns at the address provided in her complaint.

Ms. ****** may contact an account representative regarding her complaint by phone at ###-###-#### between the
hours of 9am to 5pm Monday through Friday, or by mail at the below address:

Revco Solutions
**** *** ****** ********* ** *****

Sincerely,
Consumer Assistance
###-###-####
Attn: Consumer Assistance
** *** **** ********* ** ***** ***********************
Initial Complaint
05/29/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I must clarify that I am not liable for the debt claimed by ******* ***** *****. My financial obligations do not include any outstanding amounts to them, and I believe there has been a misunderstanding or error in attributing this debt to me. Furthermore, I do not have a contractual relationship with Revco Solutions, Inc. At no point did I enter into any agreement or contract with this company. Without any formal agreement between us, it is inappropriate for them to hold me accountable for this debt. When I became aware of this issue, I requested that Revco Solutions, Inc. provide me with the original contract that allegedly ties me to this debt. However, they have failed to produce the document or any evidence supporting their claim. This lack of documentation further reinforces my position that I am not responsible for the debt in question. In light of these points, I must reiterate that I cannot be held liable for this debt. The absence of any contractual agreement with Revco Solutions, Inc. and their failure to provide the requested original contract demonstrate that their claim lacks validity. I urge all parties involved to review the relevant records and acknowledge that this debt does not pertain to me. It is essential to resolve this matter promptly and accurately. I am prepared to cooperate fully in any necessary investigation to clarify this situation and ensure that my financial standing is not wrongfully affected by this unfounded claim. Thank you for your attention to this issue, and I trust that it will be resolved appropriately and swiftly.
Business response
06/06/2024
*************
Thank you for forwarding the complaint filed by Mr. ***** **** on May 30, 2024.

Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and regulations applicable to our business we are prohibited from confirming or discussing the details of any account that may be associated with Mr. **** without his express authorization. We will reach out to Mr. **** directly under separate cover to respond to his concerns at the address provided in his complaint.

Mr. **** may contact an account representative regarding her complaint by phone at ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:

Revco Solutions
**** *** ****** ********* ** *****
Sincerely,
Consumer Assistance
###-###-####
Initial Complaint
05/14/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a summary bill from ******* ******** for 1383.25, for which I never got n itemized bill and procedures were performed that I declined. On 3/8 I paid the bill and filed a credit card claim with ***** *****. I tried to request to cancel the payment on 3/14 per WF advisement, the young man I spoke to said that was impossible. On 5/6 I got a dispute update: credit was permanent and the dispute closed. Spoke to ** on 5/13, they informed me the merchant failed to respond for 30 days, per Visa guidelines the dispute was settled in my favor. Starting 05.13, I have been receiving threatening calls from what I am assuming is a this debt collector at 608.631.8331, who won’t further identify themselves by name of the business. I figured out who might currently possess this false debt by having to call ******* again. I have proof from the bank that the bill was settled, and that Revco is illegally calling and threatening me about a debt that was made good in March of 2024. Revco needs to reach back out to ******* billing to pull an updated file and stop calling me immediately, I will only be responding to them in writing going forward, do not consent to being recorded on the phone,
Business response
05/22/2024
*******************
Thank you for forwarding the complaint filed by Ms. *** ******* on May 14, 2024.
Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and regulations applicable to our business we are prohibited from confirming or discussing the details of any account that may be associated with Ms. ******* without her express authorization. We will reach out to Ms. ******* directly under separate cover to respond to her concerns at the address provided in her complaint.

Ms. ******* may contact an account representative regarding her complaint by phone at ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:
***** ********* **** *** ****** ********* ** *****
Sincerely,
Consumer Assistance
###-###-####
***** ******** ********** ** *** **** ********* ** ***** ***********************
Initial Complaint
04/26/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Respectively on 9/14/2023, and on 12/14/2023, I visited my primary care physician's office for my regular 3-month check-up. On both these dates, I paid my regular copay of $30.00. Subsequent to the visits, I received and later paid the invoiced amounts for the services (e.g., lab tests; etc.) provided. Specifically, on 12/01/2023, I paid the total amount billed and due of $96.72, on 12/01/2023, and the total amount billed and due of $31.01 on 01/24/2024. Nonetheless, **** has proceeded to incorrectly claim and insist that I owe some total of $353.48 for these two visits. Specifically, **** has incorrectly claimed that I owe $278.74 for the 09/14/2023 visit and $74.74 for the 12/14/2023 visit. I have already contacted ****** Billing Department to resolve this billing discrepancy, but there has been no resolve.
Business response
05/03/2024
***************
Thank you for forwarding the complaint filed by Mr. ***** ******* on April 26, 2024.
Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
regulations applicable to our business we are prohibited from confirming or discussing the details of any account
that may be associated with Mr. ******* without his express authorization. We will reach out to Mr.
******* directly under separate cover to respond to his concerns at the address provided in his complaint.
Mr. ******* may contact an account representative regarding his complaint by phone at ###-###-#### between the
hours of 9am to 5pm Monday through Friday, or by mail at the below address:
***** ********* **** *** ****** ********* ** ***** ********** ******** *********
###-###-####
Attn: Consumer Assistance
** *** **** ********* ** ***** ***********************
Initial Complaint
04/11/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Revco called me collecting for *****. The reason I contacted them was that ***** sent me a refund check of $23.77 and said the bill was paid off last year in October 2023 and I didn't owe them anything. They have taken 4 payments out of my bank account. I would like for them to pay me back what was already taken because ***** said I didn't owe them anything because it was paid in October 2023.
Business response
04/19/2024
***********
Thank you for forwarding the complaint filed by Ms. **** ****** on April 11, 2024.

Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
regulations applicable to our business we are prohibited from confirming or discussing the details of any account
that may be associated with Ms. ****** without her express authorization. We will reach out to Ms.
****** directly under separate cover to respond to her concerns at the address provided in her complaint.

Ms. ****** may contact an account representative regarding her complaint by phone at ###-###-#### between the
hours of 9am to 5pm Monday through Friday, or by mail at the below address:
***** ********* **** *** ****** ********* ** *****

Sincerely,
Consumer Assistance
###-###-####
Initial Complaint
04/10/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
***, I just received an update to my credit report saying that I was sent to collections for $51 by Revco solutions. I have no idea what this is about as I do not have any record of receiving a statement or a request for payment and I don’t know who they are representing, it is not reflected on my credit report, and I have no record of a delinquent bill
Business response
04/19/2024
April 19, 2024
Catherine McLaughlin
Better Business Bureau
1169 Dublin Rd.
Columbus, OH 43215

Re: ****** ********
Complaint Number 21559199

Dear Ms. McLaughlin:

Thank you for forwarding the complaint filed by Ms. ****** ******** on April 10, 2024.

Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
regulations applicable to our business we are prohibited from confirming or discussing the details of any account
that may be associated with Ms. ******** without her express authorization. We will reach out to Ms.
******** directly under separate cover to respond to her concerns at the address provided in her complaint.
Ms. ******** may contact an account representative regarding her complaint by phone at ########### between
the hours of 9am to 5pm Monday through Friday, or by mail at the below address:
***** ********* **** *** **** ********* ** *****

Sincerely,
Consumer Assistance
###-###-####
***** ******** ********** ** *** **** ********* ** ***** ***********************
Customer response
05/01/2024
I nver received a phone call an email or a letter by mail by *** or Revco advising I had a balance. I paid the *** at ***** * *** ****** *** on 9/12/23 in full when I transferred *** to my new home at *** * **** ***** *** They had a way to connect with me and failed… I don’t ***n know what days this 51.00 is for as I paid this balance in full! I called Revco on 4/12/24 the day I was notified by ****** ***** I had an account that showed up on my file. I was astonished, and paid in full and was told I would receive an email that day confirming and it would be removed from my report and that a letter would arrive in 10 days. All of that was a lie!! I have called and waited on hold and spoke with 3 people one hung up on me and finally a supervisor said she took care of it and letter was in mail and account removed - ******** was her name!! She also lied I haven’t received an email - a letter in the mail - and it is still showing on credit report as paid - but was told it would be removed and it hasn’t - there needs to be disciplinary action on this company that doesn’t follow their word!
Regards,

***** ********
Initial Complaint
03/25/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Received a notice that they were attempting to collecting a past due medical bill. I sent payment to resolve this issue. They have never submitted this check for payment. Account number is *******.
Business response
04/02/2024
*********
Thank you for forwarding the complaint filed by Ms. ******* ****** on March 26, 2024.

Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
regulations applicable to our business we are prohibited from confirming or discussing the details of any account
that may be associated with Ms. ****** without her express authorization. We will reach out to Ms.
****** directly under separate cover to respond to her concerns at the address provided in her complaint.

Ms. ****** may contact an account representative regarding her complaint by phone at ###-###-#### between the
hours of 9am to 5pm Monday through Friday, or by mail at the below address:
***** ********* **** *** ****** ********* ** *****
Sincerely,
Consumer Assistance
###-###-####
***** ******** ********** ** *** **** ********* ** ***** ***********************

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