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Business Profile

Convention Facilities

Greater Columbus Convention Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convention Facilities.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/19/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sunday, September 10th I parked in the small surface lot across from the convention center to pick up donations for New Directions Career Center from Parlay. Not to party. . .drink. . .eat. . .smoke. . .or take part in some event I didn't even know was happening. Charity work. I pulled in at 12:49p and left at 1:16p. When I went to pay my ticket I was charged $17!$#@*? I looked over and then noticed your special event sign placed in a parking space off to the side. How does a driver see this sign?!&^%@$# Very poor placement! When I left and drove by the main parking garage I clearly saw the sign (on the driver's side) before pulling all the way into the parking structure. I immediately called to get a refund and I was instructed to send an email. I sent an email TWICE with no response. Poor customer service. I want a refund. Credit card ending -**** (VISA)

    Business Response

    Date: 12/21/2023

    We have found the customers original email to our Parking Department and will reach out and provide the appropriate refund.

Greater Columbus Convention Center is NOT a BBB Accredited Business.

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