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Find a Location

Vance Outdoors, Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Vance Outdoors, Inc.

      3723 Cleveland Ave Columbus, OH 43224-2410

    • Vance Outdoors, Inc.

      150 Arrowhead Blvd Hebron, OH 43025-9463

    • Vance Outdoors, Inc.

      4250 Alum Creek Dr Columbus, OH 43207-4517

    • Vance Outdoors, Inc.

      PO Box 2251 Heath, OH 43056-0251

    Business ProfileforVance Outdoors, Inc.

    Gunsmiths
    Multi Location Business

    At-a-glance

    Customer Reviews

    2.22/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Retail sale of Outdoor sporting goods

    Products & Services

    outdoor equipment

    Business Details

    This is a multi-location business.

    Find a Location

    Vance Outdoors, Inc. has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Vance Outdoors, Inc.

        3723 Cleveland Ave Columbus, OH 43224-2410

      • Vance Outdoors, Inc.

        150 Arrowhead Blvd Hebron, OH 43025-9463

      • Vance Outdoors, Inc.

        4250 Alum Creek Dr Columbus, OH 43207-4517

      • Vance Outdoors, Inc.

        PO Box 2251 Heath, OH 43056-0251

      Location of This Business
      3723 Cleveland Ave, Columbus, OH 43224-2410
      BBB File Opened:
      12/2/1975
      Years in Business:
      86
      Business Started:
      4/1/1938
      Business Incorporated:
      8/16/2002
      Type of Entity:
      Corporation
      Alternate Business Name
      • Sportsman's Outdoor Superstore
      • Vance's Shooters Supplies
      • Vance's Law Enforcement
      Hours of Operation

      Primary

      M:
      Closed
      T:
      10:00 AM - 8:00 PM
      W:
      10:00 AM - 8:00 PM
      Th:
      10:00 AM - 8:00 PM
      F:
      10:00 AM - 8:00 PM
      Sa:
      9:00 AM - 6:00 PM
      Su:
      10:00 AM - 5:00 PM
      Business Management
      • Mr. Michael Todd Vance, President
      • Mr. Douglas Alan Vance, Vice President
      • Mr. Kevin Chandler, CFO
      Contact Information

      Principal

      • Mr. Michael Todd Vance, President

      Customer Contact

      • Mr. Kevin Chandler, CFO
      Additional Contact Information

      Fax Numbers

      • (614) 471-2134
        Primary Fax
      • (614) 409-3477
        Other Fax

      Phone Numbers

      Website Addresses

      Customer Complaints

      12 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/08/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      tried to get them to send a replacement or other firearm like it. told me had no more. tried to get another firearm i wanted and was little more to make me happy.same No answer
      Read More

      Customer Reviews

      9 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Patrick C

      1 star

      04/10/2024

      Ive been having my boat winterized at vance outdoors for around 14y always got good service, but last Dec when I finally got a appointment **** came out said my fuel filter needed changed I said fine then he came out said my fuel was bad , showed me a jar of redish fuel , then he came out and said they couldn't get motor started that they somehow force winterized, then informed me that I needed a high pressure fuel pump he didn't have in stock but in spring he could order for 500.00 ! Well when I got home I used hand pump got half jar of fuel out of tank it looked and smelt fine , yesterday I put battery in and hooked hose to motor ,turned key it started immediately and ran fine!! Vance outdoors use to have great management and employees in boat service but It has changed I beleive new management and employees and you lost a loyal customer

      Vance Outdoors, Inc. Response

      04/17/2024

      We have reached out to the customer to try and make this right. We believe this was miscommunication on the part of our employee and have offered incentives for the customer to give us another chance. We hope to hear from him in the future

      Local BBB

      BBB of Central Ohio

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