Business ProfileforM / I Homes

At closing, no mail keys were provided. I called the title company and was told the keys would be delivered within ***** hours. After failing to receive them, I emailed and called three individuals, none of whom responded. The only person who answered was ****, who explained the builder used a third party for the mailboxes and my address had been left off the list. She assured me it would be fixed within a week.Despite numerous follow-**** the resolution was delayed. The blame was then shifted to ***** who informed me they had to wait for the builder and third-party company to act before issuing an official address.Three weeks later, the title company told me the issue was "out of their hands" and refused to disclose the mailbox company's name. Both the title company, the **** and the builder (all part of MI Homes) withheld this information and instructed me not to call about the keys again.USPS offered to forward my mail to a PO Box, but I was expecting an important document from the ******************* requiring an original ink signature to a real address, which couldnt be located as the address didnt exist in their system.As a Realtor, I know handling mail keys isnt typically the title company's responsibility, but we were explicitly told they would manage this. When we called to obtain our key, **** laughed and told my husband not to "harass" her.Three weeks later, my husband located the third-party company, OnSite, and resolved the issue in a day. The unprofessionalism of ignoring calls and withholding information was cruel. I have asked for management to contact me, but I have yet to hear from them.