Reviews
This profile includes reviews for Nationwide's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 356 Customer Reviews
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Review fromRobyn P
Date: 05/01/2025
1 starPet Insurance absolutely fraudulent. My cat had a VIRAL gastrointestinal infection. They denied my claim because 6 MONTHS earlier at a wellness check up he was "anxious and had soft stool." They claimed these were "pre-existing conditions." Neither of these issues were related to him catching a viral infection in the future. **************** refused to let me speak to anyone else and refused to provide me the credentials of the person who was making this "medical decision." Do not use this company.Review fromJonathan S
Date: 05/01/2025
1 starJonathan S
Date: 05/01/2025
Nationwide is a horrible company, Live in ************* and the representatives with Nationwide are NOT on your side. Storm damage in this neighborhood (documented storm) heavily damaged every roof in this subdivision and my roof was the worst. They all have an insurance company that supported them and got their roofs replaced. No not my insurance company, (Nationwide) this company does not support its customers. They did just the opposite. Please remember this when it's time to renew your home insurance.
Nationwide
Date: 05/02/2025
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Review fromTyler J
Date: 04/17/2025
1 starTyler J
Date: 04/17/2025
Nationwide is not a good company. They use gaslighting tactics, are not honest and are only out for profit not actual insurance coverage. I tried to record a walk through with adjuster manager because they were purposely not accounting for things in a property damage claim. They sent a contractor in to inventory and store personal belongings that were damaged. The contractor threw everything in a dumpers and took things he wanted home and didnt account for them. I shared this information with nationwide and they told me he was not apart of nationwide and to file a police report. Not two days later they attacked me and claimed I committed insurance fraud and dropped the claim and didnt pay for my personal belongings that the contractor threw away or took home. There is no appeals when you report managers of nationwide they are all in it together and they have meetings to either pay you what you feel you deserve or try to find a way out of paying all together. Not a good company the whole experience was out of bad faith.Nationwide
Date: 04/17/2025
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Review fromDalton S
Date: 04/10/2025
1 starDalton S
Date: 04/10/2025
Never get nationwide insurance many years ago I was living with my brother and my girlfriend at the time i was 19 my insurance was costly so I had my girlfriend insure my truck but did not have her on the title I didnt know she had to be on the title after all u have to insure a vehicle before being able to register it so I found out later on from talking to other insurance companies that it is their responsibility to do a title check after a few weeks to see if the policy holder is on the title so nation wide must of known she was not on the title but continued to take r money each month heres where it gets bad my brother used my truck and got in an accident totaled my truck now I was out of town I talked to nationwide and said do I get it out of the towing companies lot right away or leave it their because they r charging money every day it sits there they told me to leave it their they r going to give me a check for my truck weeks later I get a letter they have denied me the check for my loss cuss my girlfriend who should be getting the check cuss shes the policy holder isnt on the title so shes got no insurable interest on the truck it was their responsibility to do a title check they knew they could deny any claims down the road but took r money each month now it gets worse I had to sell my truck for parts for I had a 3500 storage bill then a week later nationwide sends a bill back dating the policy from the first day she insured it and sent her a bill of 5 grand adding me and my brother as drivers on her policy well wait a minute this is y they wouldnt pay so ok Ill give u the five grand wheres my 20 grand u owe her for my truck and the check for the storage but they still refused to pay and sent the bill for 5 grand to collections and we had to pay so now at the same time they sent her another letter they r dropping her canceling her policy and they send her a bill for terminating early she didnt cancel early they drop her but we had to payNationwide
Date: 04/11/2025
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Review fromJacquelyn S
Date: 04/09/2025
1 starJacquelyn S
Date: 04/09/2025
Horrible...Horrible...company! Don't waste your time or money. I've filed homeowner claims with this company, over and over again, only to be denied. I recently had to file a claim for water damage due to an overflow air conditioning unit. The house is damaged. I've taken pictures, had an engineer take pictures, Nationwide's engineer then took pictures. I've had two claims adjusters. I've had to pay over ****** out of pocket, to have my home repaired. Every time I file a claim, there's some lame excuse on why I'm denied. I'm tired of being taken advantage of, by Nationwide. I'm finding another company. Nationwide Insurance is a SCAM! I have PICTURES, i HAVE MY OWN ENGINEERING REPORT. After their denial, they tole me that they would look at previous claims I've filed, to make a determination concerning this claim. What???? They also told me I would have to pay around 900 dollars, to get another opinion by my own engineer. What???!!! DO NOT USE NATIONWIDE. i AM TIRED.Nationwide
Date: 04/11/2025
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Review fromEric V
Date: 04/08/2025
1 starEric V
Date: 04/08/2025
Account is set to autopay. Received emails that autopay is enabled. Nationwide did not charge the primary account and instead hit me with $15 fees two months in a row.Nationwide
Date: 04/09/2025
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Review fromDavid K
Date: 04/04/2025
1 starDavid K
Date: 04/04/2025
We bought travel insurance underwritten by Nationwide. We cancelled our trip for medical reasons on 1/3/2025 and filed a claim. It took 3 months, innumerable phone calls and a complaint to the Colorado Division of Insurance to finally get paid.Nationwide
Date: 04/04/2025
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Review fromKate P
Date: 03/30/2025
1 starKate P
Date: 03/30/2025
Horrible company. I filed a claim because there appeared to be some water damage in my basement. The company themselves sent out a contractor to inspect the damage. Guy came out, looked at my entire foundation inside and out, said that it wasn't damaged just wet and if I dried it out it would be fine. (A spigot had failed, we completely replaced).Nothing needed repaired. He took pictures, wrote a report and sent it back to nationwide. I called to confirm and was told they could just cancel the claim. 5 months later I get a notice that they're going to drop my insurance because I didn't have the foundation repaired. I called and was told the "underwriters" wanted pictures of the "damage and/or repairs". I said fine. Took and sent pictures of the completey dry undamaged wall and sent them in. When I got an email back that they denied my photos I called customer service. They said the "**********************" wouldn't accept the type of photos I sent, so I had to send them through customer service. They kept me on hold while talking to the "underwriters" and came back saying they don't accept the photos and to fix the damage. I said YOU sent out a contractor to inspect the property, who determined there was no damaged, sent photos and a report HIMSELF. What exactly am I supposed to fix? Agent said "I don't know, that's what the "underwriter" said." She wouldn't clarify with them and when asked to speak to the "underwriter" was told "they don't deal with customers". No wonder, cause they're morons. How exactly is someone supposed to fix something that isn't broken? Continue to raise my premium, don't do anything to fix any issues or reasonably communicate with customers, then drop them after 5 years. We had 2 homes and 2 vehicles with them, switching and NEVER going back. Wish I could get my 5 years worth of their joke of insurance back. Do not use them for insurance!Nationwide
Date: 04/01/2025
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Review fromKyle S
Date: 03/15/2025
1 starKyle S
Date: 03/15/2025
Horrible. I have them cancel my renters insurance on an apartment I had. Kept getting charges FOUR years after I moved from the apartment into a house. Only would refund a portion of it. It also took forever for a confirmation on the cancelation. Told me they wouldnt cancel it until I showed them proof of my lease ending in my apartment in 2021. Would never recommend.Nationwide
Date: 03/17/2025
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Review fromDora M
Date: 03/09/2025
1 starDora M
Date: 03/09/2025
I have Nationwide for my home and 2 dogs! They are absolutely horrible! I just paid close to 10K for a 4 month old puppy to have emergency surgery after my Vet urged me to go to the ** after XRay views. I put him on my policy the day I got him and felt confident I was covered since he is a frenchie I was nervous hearing about their health issues they actually changed the diagnosis that 5 doctors disputed and would not pay my claim plus added more diagnosis as pre existing conditions that were not even in his records so basically he is not insurable now thanks to Nationwide and their pompass ignorance not to mention the immoral and unethical altering of a diagnosis.Nationwide
Date: 03/12/2025
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.
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