Additional business information
At-a-glance
Related Categories
Overview
Root provides app-based car and renters insurance.
Products & Services
Business Details
- Location of This Business
- 80 E Rich St, Columbus, OH 43215-5249
- BBB File Opened:
- 1/19/2017
- Years in Business:
- 9
- Business Started:
- 6/19/2015
- Accredited Since:
- 1/27/2017
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Alternate Business Name
- Root Insurance Co.
- Root Holdings, Inc. ( Root, Inc.)
- Root Car Insurance
- Hours of Operation
Primary
- M:
- By Appt. Only
- T:
- By Appt. Only
- W:
- By Appt. Only
- Th:
- By Appt. Only
- F:
- By Appt. Only
- Sa:
- By Appt. Only
- Su:
- By Appt. Only
- Business Management
- Mr. Alexander Timm, Co-Founder/CEO
- Mrs. Jenna Friedman, Community Manager
- Mr. Darren Steele, Compliance Manager
- Mr. Myles Suggs, Community Manager
- Ms. Jacquelyn Briggs, Supervisor, Compliance Regulations
- Mr. Matt Bonakdarpour, President/CTO
- Contact Information
Principal
- Mr. Alexander Timm, Co-Founder/CEO
Customer Contact
- Mr. Darren Steele, Compliance Manager
- Ms. Jacquelyn Briggs, Supervisor, Compliance Regulations
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
314 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/01/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
BBB transcribed from hard copy complaint form received as transfer from Akron BBB:
Root Insurance - dodged paying off this car for months. I co-signed for car for my sister - she lost job on 8-27-23. She filed bankruptcy on 9-22-23 / 12-13-23. I paid two payments 842/00. Each then car was totalled on 10-9-23 it's just this insurance should have paid this car off no later then 11-9-23. Instead they kept them jumping through hoops, checking phone records & other being to to find out all call ******* ************ - I've lost half of my hair from all the stress.
Customer Reviews
279 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Amanda A
07/02/2024
Root Response
07/10/2024
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