Complaints

This profile includes complaints for Victoria's Secret's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Victoria's Secret

  3425 Morse Xing Columbus, OH 43219-6014

• 

  Victoria's Secret

  1625 Western Avenue Albany, NY 12203

• 

  Victoria's Secret

  1201 Boston Post Rd Milford, CT 06460

• 

  Victoria's Secret

  140 Glastonbury Blvd Glastonbury, CT 06033

• 

  Victoria's Secret

  500 Westfarms Mall Farmington, CT 06032

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my second better business bureau complaint about the same issue. Victorias Secret Credit Cards shady business practices. At Christmas time, I attempted to use a $30 reward that I had not even opened and the cashier told me it was already used. As this has happened to be many times before, I called the 1-800 number and they replaced the reward. Today, the exact same thing happened. I attempted to use a $30 reward on the website and had to call customer service again, except this time, I was on hold for 40 min and was hung up on. I am beyond fed up with the amount of times this has happened to me. I have been a loyal customer and credit card holder for many years. This is clearly a scam to get you to spend more or lose more. It’s disappointing to say the least, but people need to be made aware.

  Business Response

  Date: 02/07/2024

  Hello-

  We are sorry for the issues you have had with your Rewards. Thank you for allowing us to support with your inquiry. We spoke with you on 2/06 and reviewed your $30 Reward was used on order ********** placed 12/17/2023. Rewards are sent by email and mail but would contain the same offer code. We apologize for any confusion this may have caused. Reference case 10570499.

  Please let us know if we can support you further. 

  Thanks,

  *******

  Customer Answer

  Date: 02/08/2024

  The award was issued after this date, however I don’t require any compensation because I will no longer be shopping with Victoria’s Secret.

  Business Response

  Date: 02/08/2024

  Hello-

  We are sorry that the reward that was issued as the replacement was showing redeemed. We have issued a $40 eGift card as an invitation to shop that will not expire and can be used in store or online. We appreciate you being a valued customer and hope you will allow us to present you with a pleasant shopping experience in the future. Reference M000175935.

  Thanks,

  Miranda

   

• Initial Complaint

  Date:02/02/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on the Victoria’s Secret website on January 23rd 2024. Order number ********** . I used a 10$ coupon for this order that i lost, because though my package was marked as delivered i never recieved it. It was marked as in my mailbox and i never got it. I tried to file a claim several times thru USPS and have been denied because of gps coordinates on the final scan and no insurance on the package, even though VS will not help with my claim because they say its the shipping companies fault. Now I am out 45$, i have no product and i lost my $10 coupon. I dont know what to do at this point and I am extremely upset as a long time customer of VS.

  Business Response

  Date: 02/06/2024

  Hello-

  Thank you for allowing us to support with your inquiry. We were able to speak with you on 2/05. We are sorry your package did not arrive and have processed a refund for $45.22 to your original form of payment. Please allow 3 to 5 business days from your refund to post to your account (up to 30 days for internationally issued cards and third party payor services) and 1 to 2 billing cycles for the refund to show on your statement. Your reference number for your refund is **********.

  Please let us know if we can support further.

  Thanks,

  *******

  Customer Answer

  Date: 02/14/2024

  I accept the business's response to resolve this complaint.
  
  

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called up as well as engaged in online chat with Victoria's Secret representatives to access my orders from 2022 due to the theft of items and receipts from my residence. I was told due to the inconvenience of online chat that I would at the very least receive a ten dollar gift card since online history can only go as far back as one year; nonetheless, I have not received the gift card or my order history. I have proof from my credit card company that I had made these purchases but I need item history to properly replace everything. Nonetheless, hours later, no order history, no ten dollar gift card and my chat and phone calls keep getting disconnected. The representatives also do not seem to communicate with each other. Though the theft has nothing to do with VS, I do have a right to have the correct information, not to reach a semi resolution after hours on the phone and online.

  Business Response

  Date: 02/06/2024

  Hello-

  We have attempted to call you on several occasions and left Voicemails along with emailing. After review, I do see we did review your order history and sent confirmation emails for those requested. We also issued a $20 eGift Card for the $10 that was previously promised. Please call us if you need additional assistance at ###-###-#### or ###-###-#### (outside the U.S. and Canada) between the hours of 9:30AM and 8:00PM EST. Your reference case is ********.

  Please let us know if we can support further. 

  Thanks,

  *******

  Customer Answer

  Date: 02/14/2024

  Although I did receive above and beyond service from one PHENOMENAL employee, it took days of my time to fix this issue and to receive my order history. Many of your employees, save two over at least a handful that I had spoken to, gave me incorrect and incomplete information.

  I also obviously returned the phone calls, but a simple issue like this should not take days of back and forth to fix.
  

  Business Response

  Date: 02/20/2024

  Hello-

  We are truly sorry that it took days to receive your order history and the incorrect/incomplete information that was provided on several occasions. We can assure you this has been addressed to prevent the same experience happening in the future. We appreciate you being a bringing this to our attention and allowing us to support with your inquiry. 

  Please let us know if we can support further. 

  Thanks,

  *******

• Initial Complaint

  Date:02/01/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ORDER #*********** I purchased products from VS total order was around 500$. So i kept wait and all of sudden order showed delivered.I never received it never signed or anything. I reported and i was told to contact eshopwold they are the worst. They said we cant help you can chargeback from bank then i did and they did not even close it in my favour because VS provided them with information saying it shows delivered on their end. Just that. I feel cheated and i have faced harassment on this from past 2 months.

  Business Response

  Date: 02/06/2024

  Hello-

  We have attempted to reach you via phone and email. After reviewing your account, we have fully refunded order # ********** on February 01,2024 for 39,554.99 Rupes to your original form of payment. Please allow 3 to 5 business days (up to 30 days for international issued cards) and 1 to 2 billing cycles for the refund to show on your paper statement. Your reference number for your refund is **********.  

  Please let us know if we can support further.

  Thanks,

  *******

  Customer Answer

  Date: 02/06/2024

  :I accept the business's response to resolve this complaint.
  

• Initial Complaint

  Date:01/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on january 25 2024 i placed a same day shipping order for 5 pairs of underwear. the items cost $30 and the shipping charge was $10. sales tax is 9.5% where i live. the total i was charged was $43.80 entirely to my credit card. the order never arrived however the tracking on the website said delivered. i contacted the company jan 25 in the evening about this and after 54 minutes on the phone about it was told i would be refunded entirely for the order which included the 10$ shipping charge - although it actually appears they also charged me sales tax on the shipping which would not matter if they actually refunded the 43.80$ and i was told i would be emailed a gift card for my troubles in the amount of 10$. i received the gift card and the order online changed to $32.85 however the amount on my credit card never changed. in the interim prior to discovering what they actually did, i placed another order for the same items with same day shipping as i really needed them for an event. i paid $33.80 on a credit card and used the 10$ gift card i received. the order was to be delivered jan 27. i waited all day and nothing arrived. that evening the tracking once again said delivered but again NOT delivered. when i contacted them i was offered a replacement order via mail which i accepted. i inquired about my refund for the first order and was told i was only going to be refunded $32.85 even though i was charged 43.80$. after spending 45 minutes attempting to resolve this discrepancy i gave up. the agent claimed the 10$ gift card was my refund for the same day shipping which the numbers do not add up nor would i have agreed to a gift card as a refund when i paid with a credit card. either way 32.85$ which is 30$ plus tax for the items plus 10$ shipping does not equal $43.80 which is the full amount i paid for items and services not rendered. unfortunately the customer service simply could not understand this

  Business Response

  Date: 01/31/2024

  Hello-

  Thank you for allowing us to support with your inquiry and sorry that your orders did not arrive. We were able to refund your order ********** in the amount of $21.90 back to original form of payment that can be expected within 3-5 business days. We also refunded ********** for the amount of $33.80 for not receiving delivery and then an additional $10 for the amount of shipping and Gift card we had previously extended for shipping cost. Case to reference********.
  
  Please let us know if we can support further.

  Thanks,

  *******

  Customer Answer

  Date: 01/31/2024

  this makes literally no sense -you say ********** in the amount of $21.90 back to original form of payment that can be expected within 3-5 business days. however the charge posted to my credit card for that order is $33.80 - i do not understand your math process but you charged my card $33.80 for the order and i never got the order therefore the refund should be exactly what you charged.  regarding order ********** which has since been changed to order number  ********** by your doing - i was charged 10$ on a gift card and the credit card was charged 32.85$.  i agreed to accept a replacement order for the items which took 5 days - i paid 10$ for same day shipping to be delivered jan 27 and the replacement order arrived jan 31.  i am unsure as to how you are able to justify keeping the amount of 10$ plus tax so that is 10.95 for same day shipping on the replacement order - it was not same day shipping.  the actual shipping costs of what the order would have been had it been placed without same day shipping is irrelevant - i ordered same day shipping, i paid same day shipping, you could not provide same day shipping therefore you should refund me for services not rendered.  i agreed to a replacement of the items vs refund of the items however i NEVER would have agreed to not being refunded for the services not provided that i paid for.  so that is 10.95 i am owed.  someone from your company contacted me and admitted to all the mistakes made thus far and said i was being refunded 2 separate refunds for 10.95 each on my credit card    to date there is a charge not a credit of 10.95 PENDING and a refund of 10.95 PENDING on my credit card.  that is all.  order **********/********** finally arrived today and has been mailed back to you for a refund priority mail so i am assuming there should be no issue being refunded for that.  but make NO MISTAKE YOUR SHIPPING COST WAS 10.95 NOT 10 SO YOU NEVER EXTENDED A GIFT CARD FOR SHIPPING COST.   YOU EXTENDED A GIFT CARD FOR 10$ AS AN APPEASMENT ON THE FIRST ORDER BEFORE THE SECOND ORDER WAS EVEN PLACED.  I ASSURE YOU I NEVER EVER WOULD HAVE AGREED TO BEING REFUNDED FOR THE SHIPPING COST IN THE FORM OF A GIFT CARD NEVER MIND HOW ARE YOU EXPLAINING THE PRICE DIFFERENCE IF THAT IS THE CASE - EXCEPT EXACTLY WHAT I SAID YOU ARE TRYING TO KEEP THE SALES TAX YOU CHARGED ME ON SHIPPING WHICH IS ILLEGAL.  SO IT CAN ONLY BE ONE OR THE OTHER - IF THE 10$ GIFT CARD IS SUPPOSED TO REFUND SHIPPING WHY ISN'T IT FOR THE CORRECT AMOUNT OF $10.95?  IS IT BECAUSE YOU ARE TRYING TO KEEP THE SALES TAX OR IS IT BECAUSE IT WAS NEVER EVEN DESIGNATED AS A REFUND FOR SHIPPING COST SINCE SHIPPING COST IS NOT EVEN 10.  I CAN NOT BELIEVE THE HOURS OF MY LIFE YOU HAVE TAKEN - I HAVE RECORD NOW OF 3 ONE HOUR CALLS ABOUT ALL THIS - STOP BEING SO PETTY SERIOUSLY I HAVE NOTHING LEFT TO ARGUE.  MY CASE IS SOLID AND MY MATH CORRECT AND MY PAPERWORK REFLECTS ALL OF IT.  I SHOULD NOT EVEN HAVE TO BE AT THIS POINT 

  Business Response

  Date: 02/07/2024

  Hello-

  We are happy to speak with you to review what refund amounts have been issued along with what payment types were used on your orders. Please call us at your earliest convenience at 1-855-866-5810 or 1-614-577-7111 (outside the U.S. and Canada) between the hours of 9:30AM and 8:00PM EST. Reference Case 10519626.

  Thanks,

  Miranda

  Customer Answer

  Date: 02/08/2024

  i have repeated myself to you via writing and on the phone 1000 times.  i see no reason to have to spend another hour on the phone about the same thing.  you ripped me off that is all there is to it.  you charged me for same day shipping and did not provide same day shipping and refuse to refund me what you charged me for it.  i paid for it with a credit card so there is no reason a refund had you provided it which ethically i do not understand why you refuse to do so but had you refunded me should be on my credit card.  which it is not.  thats it.  it could not be more clear and i have "discussed" this multiple times with your people as you suggested i do again and nothing is done - in fact i was lied to as your manager ****** said i would be refunded 2 charges of 10.95 on my credit card and i only received one.  when i called about it i was told by another rep that it shows in the system i am being refunded 2 charges of 10.95 but yet i was only refunded one.  i can not waste more time being told one thing and having another happen.  you want to be a huge corporation with NO MORAL COMPASS which clearly is the case here over 10.95$ then it is your right to do so .  again that money is crucial to my life - it is a huge financial burden to spend money and not receive what i spent it on as every penny counts for me but clearly you must need it more then i do (although i am unsure how that could be when i need it simply to eat let alone anything else) so keep your 10.95.  clearly this pettiness is just part of your company going downhill over the past years.   your merchandise quality is so poor at this point and you charge ridiculous amounts of money for it.  clearly that is why you have partnered with other brands to sell so you are at least showing decent quality items for the same prices as your house items and most consumers do not even realize it when purchasing (of course only online not in stores) you might fool some but you cant fool many - and trust this will be posted in full to all my social media with many followers.  not that you care
  

• Initial Complaint

  Date:01/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For Christmas, I received a $40 VS gift card purchased 12/19/23. I attempted to redeem the gift card on 1/26/24 and it showed a $0 balance. I contacted VS Customer Service and was told it had been redeemed at store number ***** on 1/11/24. Upon further investigation with VS Customer Service, I learned that store number is located in California —I live in Indiana and have not traveled. VS refused to reimburse my stolen gift card amount. They told me to file a claim with my bank. As the gift card was purchased at ******, I have the receipt of purchase. I have the physical gift card in my possession. I know $40 doesn’t seem like a lot but it is to me.

  Business Response

  Date: 01/31/2024

  Hello-

  Thank you for allowing us to support with your inquiry. We were able speak with you on January 30th regarding the Gift Card that was showing used. Even though we would not be responsible for lost or stolen Gift cards and encourage you to reach out to the retailer this was purchased from, we have issued a $40 eGift card as token of appreciation and invitation to shop with us again. Your Case number to reference is ********.
  
  Please let us know if we can support further.

  Thanks,

  ******* 

• Initial Complaint

  Date:01/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 4, 2023, I ordered some merchandise from Victoria's Secret online for a total of $218.18. The order number is **********. On December 5, 2023, I received an email saying my package was delivered. It was not delivered and never was. Each time I have reached out to Victoria's Secret (via phone or online chat) to explain my predicament, they are rude, not helpful and tell me they are not responsible. In fact, often times the online chat has abruptly ended on Victoria's Secret end after I explain my problem. The website says "Victoria's Secret is not responsible for lost or stolen packages once scanned as delivered." They leave the problem squarely in the customer's hands and refuse to help in any way. I reached out to the carrier, UPS, and filed a claim. They have not gotten back to me. It has been over 50 days at this point. I also tried to dispute the charge on my credit card - VS fought me in the dispute and won. I want this issue resolved and a refund for the items that I purchased and never received.

  Business Response

  Date: 01/31/2024

  Hello-

  Thank you for allowing us to support with your inquiry and sorry that your order did not arrive. We were able to refund your order ********** in the amount of $218.18 back to original form of payment that can be expected within 3-5 business days. Reference order number for refund is ********** and case ********.
  
  Please let us know if we can support further.

  Thanks,

  ******

• Initial Complaint

  Date:01/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 bras from Victoria secret on the 10/20/23 online with my credit card. On the 10/25/23 I took them to altamonte spring store and exchanged them because they were too small, after exchanging them for bigger size the one I got cost $5 less than what I had they refunded me the $5 back to my credit card. On the 11/6/23 I took the new bras back because after wearing one of the bras for 1 day it broke on me. I was convinced to try a different type of bras I exchanged them again. On the 11/11/23 I returned them for good, because the wire in 1 of the bras cut my skin really bad to the point where I had to put a bandage on it I was bleeding. When I returned them the workers told me they couldn’t do the returned they would have to call customer service, they talked to customer service people over the phone the representative told me I should receive my money within 3 to 5 business days, I asked for proof and the representative told me don’t worry I will receive the money. I asked the manager at the store to give me some proofs she wrote her name on my receipt saying she was the one helping me and I didn’t get the money back yet. Few days later I received and email saying they will refund the money within 10 to 15 day. I still haven’t received anything we are in 2024. When I called them multiple times I was told they refunded the money there is nothing they can do, they know they didn’t refunded the money, I contacted the bank they said they don’t receive anything from them at all, I want my $90 back please help because I can’t loose this much money

  Business Response

  Date: 01/30/2024

  Hello-

  We are sorry to hear that you have not received your refund. We have attempted to call you and left Voicemail as well as sent email. Please call us at your earliest convenience at ###-###-#### or ###-###-#### (outside the U.S. and Canada) between the hours of 9:30AM and 8:00PM EST. Please reference Case ********.

  Once we receive a response, we would be happy to support you further.

  Thank you,

  ******* 

  Customer Answer

  Date: 02/07/2024

  I accept the business's response to resolve this complaint.
  

• Initial Complaint

  Date:01/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never had a return issue with VS until now, they have changed their policy to now ask customers for irrelevant info like item and SKU numbers for missing items and missing return orders knowing full well that most customers do not keep track of such information and thus use that as an excuse to not refund. My return is lost and their reps are refusing to admit it despite me repeatedly providing tracking info, order numbers, item descriptions, list of prices, and photos of the items I returned in addition to photo of the USPS receipt proving I did in fact ship them a return. I have contacted chat reps 5x and Twitter reps 3x and keep getting the runaround. Absolutely disappointed in the collapsed cust serv that used to be professional and helpful.

  Business Response

  Date: 02/02/2024

  Hello-

  Thank you for allowing us to support with your inquiry. We were able to connect with you via email letting you know that your return was processed and a Gift Card was mailed to you which was out for delivery same day, January 30th. You did reach back out via email letting us know the Gift Card was missing from the package. We did devalue that Gift Card and sent a eGift Card to your email on January 31st. Your Case number to reference is ********.

  Please let us know if we can support further.

  Thanks,

  *******

• Initial Complaint

  Date:01/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received several defective items in my most recent order. When I tried to exchange said items, I was told by 3 separate associates that it wasn't an issue and they could process it immediately. I was rudely disconnected in the middle of this process and met by a representative named ******* who said there's nothing she can do and I would have to reorder the items and pay twice for defective merchandise. 9 out of 10 pairs of underwear ripped to the point of being unusable within the first 3 wears. At this point, I just want my money back and never order from them again.

  Business Response

  Date: 01/31/2024

  Hello-

  We have attempted to call you on several occasions and left Voicemails along with emailing. Please call us at your earliest convenience at ###-###-#### or ###-###-#### (outside the U.S. and Canada) between the hours of 9:30AM and 8:00PM EST. Please reference Case ********.

  Once we receive a response, we would be happy to support you further.

  Thanks,

  *******

  Customer Answer

  Date: 01/31/2024

  I apologize, I work odd hours during the week and cannot answer my phone while I'm work clients. I purchased 10 pairs of XL seamless cheeky panties and all but one of them ripped across the front within the first 3 wears. The email associated with my account is ********************@gmail.com. I spoke with 4 different representatives, 3 of whom said I could exchange the damaged items. I'd be happy with an exchange or refund. 
  

  Business Response

  Date: 02/06/2024

  Hello-

  We have processed a replacement and refund of the selections no longer available for you. You will receive this package no later than by the end of the day on February 7th and a $23.89 eGift card. You should also receive an email concerning this replacement and eGift card. Your reference number for your refund is **********.  

  Please let us know if we can support further.

  Thanks,

  *******

  Customer Answer

  Date: 02/06/2024

  I accept the business's response to resolve this complaint.