Reviews

Review Details

• Review fromDonna V

  Date: 10/26/2023

  1 star

  Donna V

  Date: 10/26/2023

  I bought a defective Pride Victory LX, returned it for another defective Victory LX. Took me 8 or 9 months of calling and still don't get a full refund. They didn't even try to fix Electrical despite my $99 service agreement. They refused to replace it! I was a loyal customer who came back to a $59 mirror, a $144 cover, and an indoors only scooter tgey refhsed to reosjr or replace it. Finally after 9 minths Oride agrees to a return "if I box it up." I'm in a mobility scooter, injured and 71, and alone. I paid for glove delivery and have to hire someone to get a box and box it? which I'm not reimbursed for if I buy another scooter. No credit for glove delivery on my next purchase,I loose $200 for glove and pay ot again. Tge mirror is for this scooter. This is how a loyal customer is treated who trusted and came back!!?
  

  SpinLife.Com, LLC

  Date: 12/07/2023

  Dear Ms. Verducci, We are sorry to hear of the issues you experienced with your Pride scooters. We do not have any local field service technicians in your area therefore we could not offer a repair but we did work with our vendor partner on two occasions to replace the scooters for you. When the second scooter had issues we had that one returned as well and have issued you a full refund of your purchase price of the scooter. There was a charge for the upgraded delivery option of White Glove Delivery that you requested with the purchase of your newest scooter. We could not waive this fee as it is for a purchase of an entirely new scooter. You are a valued customer of SpinLife and it our hope that you will consider us for any of your future mobility needs. Sincerely, SpinLife Customer Service

• Review fromMichael R

  Date: 10/25/2023

  1 star

  Michael R

  Date: 10/25/2023

  Spinlife is a deeply dishonest company. I purchased a new Flex a Bed mattress for my Hi-Low Flex-A-Bed adjustable bed frame. The product page said it was compatible with my frame. This page showed the correct model in the photos. I received a different Flex a Bed mattress model than what was in the photos. I put it on the bed and confirmed it does not work. It barely bends and looks like it’s going to fall off. You can’t really lay down on it safely. Spinlife says: “The Memory Foam Mattress comes in a variety of sizes, allowing it to fit your current Premier or Hi-Low Flex-A-Bed adjustable bed frame.” Customer service first admitted the manufacturer sent the wrong thing. Now they’re pretending otherwise and will not refund an unused (and unusable) $1850 with tax mattress for a person suffering from muscular dystrophy. Sent proof and customer service just lies and gaslights. Sent pictures of the mattress on the bed literally proving it’s the wrong item. It does not bend and practically falls off the base yet the customer service manager says it’s fine. Disputing charges, contacting relevant state government authorities, and filing a small claims lawsuit if necessary. Do not support Spinlife.
  

  SpinLife.Com, LLC

  Date: 11/14/2023

  Dear Michael, We are sorry that the mattress did not work out for you. We have arranged for a return and you will receive a full refund of your purchase price. You are a valued customer and it is our hope that we can assist you with your future mobility needs. Sincerely, SpinLife Customer Service

• Review fromLeonard W

  Date: 09/29/2023

  1 star

  Leonard W

  Date: 09/29/2023

  A HORRIBLE COMPANY I am a resident of Canada and have a very dear friend living in the USA who I visit from time to time. My wife who has some mobility issues decided she would like a portable mobility scooter, and as prices are significantly less in the USA I decided to order a scooter and arranged a visit to see my friend to coincide with the delivery. After reviewing different web sites and though having no experience with Spinlife I decided to order from your company, I did so based on price, the statement that said, “order today shipped tomorrow” and brief call some weeks earlier to inquire what the delivery time frame would be; I was told three to four business days.  I ordered the scooter Thursday, received confirmation that it would ship Friday and then on Tuesday received an email to say the unit would arrive Wednesday.  Bottom line it did not arrive Wednesday, or Thursday, or Friday.  As I was returning to Canada Saturday any delivery later than this was unacceptable.   Despite several calls to FedEx, the shipper who  had no idea when it would arrive, likewise and after calling your office neither did Spinlife.  In fact your representative told me; we don’t ship it, so you better check with shipper, nothing we can do. The delivery was critical and as nobody knew when it would  arrive and on the advise of FedEx I was informed to refuse delivery and the unit would be returned to the sender. Obviously as I would not be there after Friday I asked my friend to do this if and when it arrived.  I also posted notes on the front and back doors and on the driveway instructing FedEx that delivery was refused. FedEx did call Saturday and said the unit would be delivered that morning, and they were told that delivery was refused and to return to shipper, ultimately this is what happened, surprisingly in three days I did get a refund of $319 against a payment of $849 even though I never got the scooter
  

  SpinLife.Com, LLC

  Date: 10/31/2023

  Dear Mr. Wright, We are sorry the scooter you ordered did not arrive in time for your visit to the US. Your order was purchased on 5/26 and shipped out that same day. Unfortunately we cannot guarantee an exact delivery date by the freight carrier. The tracking did show that Fedex was able to deliver on Saturday 6/3 which I understand was too late for you. Since the order was returned the return fees were deducted from your refund. Thank you, SpinLife Customer Service

• Review fromcarol c

  Date: 09/18/2023

  1 star

  carol c

  Date: 09/18/2023

  Their customer service is one of the worse I have ever encountered. They do not stand behind the products they sell.
  

  SpinLife.Com, LLC

  Date: 10/04/2023

  Dear ******, We sincerely apologize for the issues you were experiencing with the power wheelchair that you purchased from SpinLife. We hope that you are satisfied with the no charge replacement power wheelchair that we recently shipped and was delivered to you. Customer satisfaction is very important to us so please do not hesitate to reach out to us if you need further assistance. Sincerely, SpinLife Customer Service

• Review fromBeth K

  Date: 08/14/2023

  5 stars

  Beth K

  Date: 08/14/2023

  I ordered a lift chair for my mom. The Spinlife sales rep was very helpful in helping me find the best option for her. It arrived on-time and the fabric is beautiful. She loves the lift chair and it has been so helpful! She can stand-up pain free! Wish I had ordered sooner! The sales rep also gave me a coupon so it was a great price. Lower than I saw on other websites.
  

  SpinLife.Com, LLC

  Date: 08/21/2023

  Dear Beth, Thank you for your recent purchase. We appreciate that you let us know about your ordering experience and how much your Mom loves her new lift chair. It is our hope that you will consider SpinLife for any of your future mobility needs. We appreciate your Five-Star review Sincerely, SpinLife Customer Service

• Review fromRJL

  Date: 08/01/2023

  1 star

  RJL

  Date: 08/01/2023

  I ordered a wheelchair with a promised ship date of 1 to 2 business days. After they charged my card, I received an email with a ‘changed’ shipment date of a week later. I canceled my order, but my card was stilled charged. I called for a credit, which took three days to process. But when issuing the credit, my card was charged again. According to their web site their customer service is available 24/7. It is NOT. I emailed them and have had no response. As of this morning, my credit card has a pending $655 charge that has not cleared. They have tied up my available credit card limit for almost two weeks. And I still don’t know if the second charge is just an authorization, or if it will go through as a charge like the first one did. The only good part of this was that I found the EXACT sane chair on ****** for $75 less and with next day delivery.
  

  SpinLife.Com, LLC

  Date: 08/21/2023

  Dear Rise, We have verified with our accounting department that there was only one charge to your credit card on 7/27/2023 for the purchase of the item and there was a credit processed on 7/28/2023 for the full purchase price. We would suggest reaching out to your credit card company for further assistance. Sincerely. SpinLife Customer Service

• Review fromSusan S

  Date: 07/28/2023

  1 star

  Susan S

  Date: 07/28/2023

  I ordered a scooter from this company. They cashed my check on 6/20/23 but I was told they never received it. To this day, after canceling my order, I have not been reimbursed. I will never recommend this place to anyone. Terrible business ethics.
  

  SpinLife.Com, LLC

  Date: 08/01/2023

  Dear *****, SpinLife issued a check for the full amount of your purchase price and it was mailed to you on July 26th. On a follow up call to you it was confirmed by you that you have received it. Sincerely, SpinLife Customer Service

• Review fromGeorge G

  Date: 07/22/2023

  1 star

  George G

  Date: 07/22/2023

  They flaked on white glove install. Terrible. Very unhappy and upset.
  

  SpinLife.Com, LLC

  Date: 07/25/2023

  Dear Mr. Goddard, We are so sorry to hear of your disappointment. We do have a nationwide network of delivery agents who we contract with to provide our White Glove delivery service. Unfortunately, as in your case our delivery agents are not always located within reasonable driving distances to the customer to provide this service. We make every effort to locate a delivery agent and when we are not able to we consult with our customer to see if a different delivery option is suitable or if the customer would like to cancel the order for a full refund. At your request we canceled your order and you were refunded in full by the next business day. You are a valued customer and it is our hope that you will once again consider SpinLife for any of your future mobility needs. Sincerely, SpinLife Customer Service

• Review fromAlex L

  Date: 06/20/2023

  1 star

  Alex L

  Date: 06/20/2023

  Not a trans friendly company. I’m being treated like a criminal fraudster because my name change isn’t legal yet, and they’re refusing to send me my wheelchair and I’ve already been charged for it. Also this customer service rep (**** ******) is giving me private customer information of other customers. Like, a full legal name and account details?? So do NOT trust this company with ANY of your information, they will tell ANYONE.
  

  SpinLife.Com, LLC

  Date: 06/30/2023

  Dear Alex, We are sorry to hear of your experience. For all of our customers protection we have a system in place to prevent fraudulent transactions. If a customer’s billing information does not match that on the credit card being used than the order is flagged as a possible fraud. We make every effort to obtain correct billing information and is not our practice to disclose information of other customers. This transaction was canceled and monies paid have been refunded. Sincerely, SpinLife Customer Service

• Review fromRonald K

  Date: 06/19/2023

  1 star

  Ronald K

  Date: 06/19/2023

  Ordered a new scooter Go Go Lite, paid $300 down on it. Wash told so many lies by ***** ******. My $300 was posted and showed regular price. Then I was told ************ ******* would deliver it and call me before delivering it, that was a lie. Showed it was shipped June 16, 2023. Therefore while at a funeral out of town on Monday June 19, 2023, my neighbor calls me and tells me a large box sitting on sidewalk and it is beginning to pour rain. He also tells me after taking pictures the box is damaged pretty good. No one ever called about the delivery or time. Call Customer Service, ***** *****, was rude, she insisted the scooter has been delivered. I had neighbor take pictures with it sitting on side walk and damage to the box. So this ***** calls later on and says, now I know why you didn't get a call, it was shipped Fed Ex, not like we told you, ************ *******. Therefore, I told them to credit my $300.00 down payment back to my Mastercard and make arrangements to pick it up and also notify ***** the Finance company it is being returned and they would not be getting a payment, it was refused because of lies by customer service. Sending a letter to CEO also and to ******* ******** at local TV Station ****. They already have an email. SpinLife takes advantage of old disable people, but I am asking the NC Department of Justice also to investigate them and the Disability Act. It has caused health issues after all this that has occurred. They have no integrity, do not care about the health issues I have, have lied, this ***** is telling me it has not been delivered. It had been and pictures prove it sitting on my sidewalk. Asking Master card to accept a fraud complaint if they do not refund my $300.00 and reverse the charges. Sorry company, because of them will never purchase a Pride again.
  

  SpinLife.Com, LLC

  Date: 06/27/2023

  Dear Ronald, We apologize for the misinformation on the tracking that was provided to you. A return authorization was issued and we provided to you a bill of lading for the return shipment of the item. We can arrange the pickup for you if you provide us with a day and time you are available available or you can call the freight carrier listed on the bill of lading directly. An exception to our policy was approved for the refund of the $300.00 down payment to your credit card on 6/23/2023 as refunds are not issued until the product is returned. In order to receive a refund of the balance of your order back to Bread Financing the scooter needs to be returned. Sincerely, SpinLife Customer Service