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Business Profile

Mortgage Lenders

JPMorgan Chase Bank, National Association

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for JPMorgan Chase Bank, National Association's headquarters and its corporate-owned locations. To view all corporate locations, see

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JPMorgan Chase Bank, National Association has 322 locations, listed below.

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    Customer Review Ratings

    1.12

    Average of 33 Customer Reviews

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    Review Details

    • Tayler B

      Date: 11/29/2024

      I recently set up a business account with them and ran into multiple issues. The simplest one is that they cancelled my initial transfer to meet balance requirements but didn't contact me. That's easy enough, I set up another transfer. This time they held my ACH transfer, not a check. Whatever, annoying but I can move past it. Then, they contacted my husband, who is not on the account in anyway, to confirm something. When he told them it's my account, they refused to talk to me, told my husband he can't be on speaker with me around, and proceeded to try to verify my husband, using my info. Again, my husband is no where on this account, has nothing to do with the business, and yet, like it's the 1950s again, he had to confirm MY account activity and information on my behalf because I was told I couldn't confirm my own info.

    • Valerie G

      Date: 11/26/2024

      If I could leave -0- stars, I would. My father passed away and Chase stated that "suspicious activity" lead them to "terminate" their relationship with my mother on their joint checking account. The suspicious activity, we were told, was making remote deposits. The true trigger was trying to ***** the lawyer who was probating his will. After abruptly terminating "the relationship" with my mother, they then put a 10 day hold on the funds in her account. This was a joint account and there was nothing suspicious at all. They advised us to go to a branch manager here in *******, **. We did so and he told us that there wasn't anything in the system about the account being closed nor the reasoning behind it and there was nothing he could do. They were married for 67 years and never ever had an overdrawn account, but that wasn't enough for Chase. They had their checking account for over 30 years with Chase. Everyone has been making remote deposits since 2020. What is so "suspicious" about that?

    • Kathleen S

      Date: 11/25/2024

      This is about Chase in general. Right in the middle of the busiest shopping time of the year...RIGHT NOW... I can't sign into the Chase app on my phone. THIS IS RIDICULOUS. I had to spend 30 minutes talking to some guy and finally uninstalling and reinstalling the app. Never have to do this on any of the other many apps on my phone. CHASE IS PATHETIC. I may move my business.

    • pat b

      Date: 11/22/2024

      This chase bank has put on my credit report , MY PERFECT CLEAN CREDIT REPORT a delinquient ;payment FOR A CLOSED ACCOUNT!!! THIS FREEDOM CARD ACCOUNT WAS CLOSED OVER 7 MONTHS AGO AND THE BALANCE TRANSFERRED TO A LOWER INTEREST BANK!!! YESTERDAY I GET NOTIFICATION OF A LATE PAYMENT ON A CLOSED ACCOUNT!!! CALLED ********************** esulation located in the PHILLIPINES!! who claim they could do nothing. CLAIMING THAT SOMEONE WILL CALL ME IN A FEW DAYS!!!! I WANT THIS LYING REPORT REMOVED OFF MY CREDIT REPORT! ITS ************! IN ADDITION, EVEN WITH THE CLOSED ACCOUNT I BELIEVE SOME EMPLOYEES TRIED TO USE THE ACCOUNT BECAUSE I HAD A CALL ABOUT A ATTEMPTE4D PURCHASE ON THE CLOSED CARD!!! I DEMANDED THAT THIS BANK REMOVED MY NAME FROM THEIR FILES!!! AND APPARENTLY THEY HAVE NOT! THEY ARE ****** BECAUSE I CLOSED THE ACCOUNT AND TRANSFERRED TO A BANK WITH LOW INTEREST. CHASE BANK IS A CON ARTIST WHO PREY ON LOWER INCOME PEOPLE. I OWED THIS BANK NOTHING. AND YES. I MADE ATTEMPTS TO THE CORPORATE OFFICE IN *** THAT HOUSES THE GREEDY CEO ***** ***** WHO IS DISMISSIVE AND ONLY CATERS TO THE WEALTHY WHILE CONNING AVERAGE PEOPLE AFTER BEING A CLINENT WITH THIS BANK FOR OVER 10 YEARS NOT ONLY DID THEY LIE ABOUT ANOTHER SIDUATION , BANK MANAGEER, HEMPSTEAD, NY BRANCH, WHICH PROMPT ME TO REMOVE MYSELF FROM THIS BANK, I WANT THIS REMOVED AND AN APOLOGY LETTER AND VERIFICATION LETTER ALSO. IMMEDIATELY!!!! MY CREDIT IE PERFECT!!! AND THIS DARK DISGUSTING CON ARTIST BANK PUT A FALSE LATE PAYMENT ON MY REPORT !!!! I WANT IT REMOVED IMMEDIATELY. THIS WILL NOT DIE. SOCIAL MEDIA IS HUGE AND I WILL USE IT IF THIS IS NOT IMMEDIATELY RESOLVED!!!!

    • Jimmy K

      Date: 11/21/2024

      Got scammed by my wedding venue and Chase disregarded everything Ive said . Got charged ****** for food I never ordered .

    • Sophat C

      Date: 11/12/2024

      I have been waiting over a year on a claim about my refund for my Checking Acct...Found out it was closed and they can't find any records...Transfer to 6 different times, and only 1 saw exactly what I've been claiming all a long...Got transfer again, and back to the same routine...Chase Banking is terrible at customer service

    • Cynthia V

      Date: 11/11/2024

      Preying on a minor (under 18). I have a teen account set up under my account and the debit card for the account was obtained by fraud. The company did not protect the underage account with any safety warning and allowed fees for international payments. This should have been a flag on their side that an underage account holder wasnt making payments international in Mexican pesos. They only stopped the card and only covering the 60 days to refund charges incurred. Also, allowed for an ****** prime membership to be opened when clearly a minor cant open an Amazon prime account.

    • Dixie S

      Date: 11/04/2024

      I was scammed in marketplace by a puppy theft ring. I filled a claim with Chase Bank. Chase rolled in favor of this theft ring stating that they had provided a document of sale. However, I have no puppy, no such document. And when I asked Chase to provide me with a copy of said document I was told it would take ***** days to review before they could furnish this supposed document. This person faked a profile. Had another individual pose as an administrator of a breeders page. The ACTUAL breeder and page owner, reached out to me when they learned of the theft. They were upset that this had happened to me and later passed in the page against this person and sent a beware statement to the page. Chase like I said, ruled in favor of this theft ring and took the money from my account. My fear is that in not the only person this has happened to. And Chase is MY PERSONAL Financial institution. And helped to commit fraud against me. This is a very serious issue

    • Ron T

      Date: 11/03/2024

      In August 2024 my partner *** ****** purchased a round trip ticket to ***** for September 8th for *** ****** with the credit card reward program we have with Chase. Due to a problem with the airline the ticket we thought had paid for wasn't valid. I didn't find this out until I was at the airport.*** ****** who is in ***** was able to a new ticket for the next day with the Chase Travel Reward Program for $1,893.80 almost double what we got for the first flight. We didn't receive an e-mail with the itinerary I assumed the departure ********** was the same. We drove 1 hour to the airport & missed the flight because the time was different , We tried to cancel the connecting flight right away but the agent couldn't do it. We told the agent that we never received the itinerary. Her response was that we should have asked. We had to pay $1,199.39 for another ticket . It was very stressful because I needed to get the ticket asap.We would like to be compensated for this amount.

    • Joseph P

      Date: 10/17/2024

      Chase bank has the absolute worst card member services of any major credit card. Virtually impossible to access any of your accounts as an authorized user. Verification questions asked that were personal information that was not disclosed in any Chase Bank application. Their customer service is completely unwilling to help you find solutions, 0 American representatives, and incessantly requiring verification information not required by ANY major credit card ************ yourself a headache and end your banking relationship with them immediately

    JPMorgan Chase Bank, National Association is NOT a BBB Accredited Business.

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