ComplaintsforJPMorgan Chase Bank, National Association
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Complaint Details
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Initial Complaint
06/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We are writing to complain about a loan closing date problem with our mortgage lender. Our supposed loan-closing date was 5/8, but it didn't close; we were asked to return the following day for the closing. We are yet to receive our reimbursement, as it is supposed by the advertised stipulation clause on their website, because the holdup in our closing was not our fault and cost us a great deal of inconvenience with our family and our moving plans. According to their website, when you buy a new home or an investment property, you can be eligible for their Chase Closing Guarantee, which provides an on-time closing, or they'll pay you $20,000. We believe we are qualified and would like to seek help sorting out this matter.Business response
07/08/2024
From: ************************ <**************************************************>
Date: Fri, Jul 5, 2024 at 3:45 PM
Subject: **************************** BBB Complaint ID ********
To: *************************************** <**************************************************>
Cc: ********************************************************************************************************************************** afternoon:
We are still researching the customers complaint and request an additional 10 days to complete our research.
Thank you,
***********************| Business Analyst - Chase **************** Letter Review Team | Chase | ************************| ********, *********; ***** |Email: **************************************************
This message is confidential and subject to terms at: ****************************************************** including on confidential, privileged or legal entity information, malicious content and monitoring of electronic messages. If you are not the intended recipient, please delete this message and notify the sender immediately. Any unauthorized use is strictly prohibited.
--
***************************************
Senior Dispute Resolution Consultant
BBB Serving ************
*********************
bbb.orgBusiness response
07/09/2024
We responded to our customer's concerns by letter. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Initial Complaint
06/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I received a letter from chase bank in regards to my deceased parents for their mortgage stating threat they owed them 1100 dollars I have provided them all documents showing I am the excutor of the will provided death certificates I went in the branch and this was escalated to their branch complaint department I have had no resolution in a month they will not call me back when I ask I have talked to my case manager onceBusiness response
06/27/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Customer response
07/05/2024
ResolvedInitial Complaint
06/15/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Refund requested $58.76.01-05-2024: I had a Home Loan from Chase Home Lending (CHL). I paid a prepaid interest.01-17-2024: I deposited $150,000 towards the principal of $350,000.01-18-2024: Loan Balance $200,000. I deposited another $150,000 towards the principal.01-19-2024: Loan Balance $50,000 01-20-2024: Loan Balance. Attachment starting with 04-16-2024 contains all these details.CHL's response is in attachment starting with 05-21-2024. My response to that is the file starting with 06-02-2024.Business response
06/26/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Customer response
07/08/2024
From: *********************** <*******************>
Date: Wed, Jul 3, 2024 at 1:07 PM
Subject: Complaint ID: ********
To: <*******************************************>Namaste!Dear Sir/*****,I tried to attach a copy of the voice-mail through my Yahoo email, and it would't send it.So, I am attaching it through my gmail email address.Very many thanks.*********************************************Initial Complaint
05/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Paid escrow in full at the beginning of the year. The bank made a clerical error by applying it to principal instead. I tried 12 different times to call them and couldn't get past automated teller to talk to human being. Finally I had to go up to the bank to talk to a person about the error they made. They told me they would charge me $156 to correct their error. All payments are current and up to date but they are now trying to say that I am behind one payment plus fees.Business response
06/06/2024
On Thu, Jun 6, 2024 at 3:20 PM ************************ <***************************************> wrote:
Good afternoon:
We are still researching the customers complaint and request an additional 10 days to complete our research.
Thank you,
***********************| Business Analyst - Chase **************** Letter Review Team | Chase | ************************| ********, *********; ***** |Email: ***************************************Business response
06/13/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Initial Complaint
05/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
* We cancelled mortgage insurance as of 05/15/24 - going from ******** (premiums being paid out of escrow) to ******** (premiums paid by us, first premium already paid) * On 05/20/24 Chase paid out of escrow $2300 homeowner's insurance to Farmer's * On 05/22/24 in the morning, my spouse tried to find a resolution with Chase, to no avail - ******** couldn't tell him anything because the policy was cancelled, Chase couldn't say anything because they didn't have the money anymore * O5/22/24 we saw that Chase paid another $3500 homeowner's insurance to ********; even though they were told by ******** and my spouse that premiums are being paid by us This is either the grossest incompetence or the grossest ignorance and indifference we have ever encountered. We are out $5500 and nobody can tell us where that money is and when we can expect it back? That is just plain unacceptable.Business response
06/04/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Initial Complaint
05/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have a Assignment of Mortgage on my **** ****** Records of deeds, that was filed by JP Morgan Chase Bank without a Power of Attorney, which means it was filed illegally. I told JP Morgan Chase Bank they are the only company that can correct it because they are the company that added it. There is no POA for JP Morgan after 2010. The Correct Noteholder and Investor was *********, who advised there was no lien, there is also ***** ***** who is the authorized Servicer with a Power of Attorney from 2006, sent us our Satisfaction Of Mortgage letter dated from 5-2007, Chase acknowledge error but claim can't correct because they sold Servicing rights, I then contacted, **** ****** Records of Deeds, who then advised me that because JP Morgan Chase Bank added the Assignment of Mortgage in error without the correct document (POA), there the only one that can issue the Corrective Recording Affidavit.Business response
05/07/2024
We have previously addressed our customer’s concerns multiple times by letter and phone. To protect their privacy, we are not providing you with any details of our resolutions. Our customer may use their discretion in sharing our previous responses directly with you.Customer response
05/08/2024
Chase still refuse to acknowledge my complaint, by not issuing the Corrective Recording Affidavit, because Chase Bank added this Assignment of Mortgage without having a Power of Attorney to our **** ****** Records of Deeds, they are the only company that can remove the Assignment of Mortgage, Chase sold the Servicing Rights to ****** ********* *********, without a POA, and now Chase Bank claim they can't issue the Corrective Recording, even though they sold the servicing rights Chase Bank still listed themselves as the Investor and Noteholder in Foreclosure Court , We contacted Chase Executive Office, explained to them that there representative (***** in ****- bankruptcy Dept.) this department handles all of **** **** *********, and they realized they added the Assignment of Mortgage in Error, because they had no rights, we had a Loan Modification making our Noteholder and Investor ********* , and **** was only the Servicer as of 6-2008, we have received a Lien release letter from *********, and sent to Chase and ****** ********* ********* , we also received Mortgage Satisfaction letter from ***** ***** who actually has the Power of Attorney from ****, they still refuse to do anything,
Regards,
******* ******* *****Initial Complaint
04/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Between 2018 and 2023 Chase has been paying a strangers home owner's insurance policy from my escrow account. Due to this fraud, my mortgage payment has been going up significantly every year. ***** **** has been made aware and has reimbursed Chase $9786.69 to cover the amount that was paid out of my escrow account. Chase received a payment of 2805.92 on 3/06/24 and a payment of 6980.77 on 4/02/24 from ***** ****. As of today, Chase has only reimbursed me 5895.44 of the money that was stolen from me. Chase is claiming escrow shortages that are clearly no fault of mine for the reduced amount. I have always paid my constantly increasing mortgage on time and I am completely appalled that Chase will not reimburse the full amount that was fraudulently taken from me considering that ***** **** acted properly and rectified the issue. The fact that Chase is completely aware of my victimization and still continues to act improperly is absolutely abhorrent.Business response
04/26/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Customer response
05/01/2024
Chase’s resolution to this egregious situation is laughable. First off, what actually took place here? Was this gross incompetence or am I a criminal victim of fraud? If it is the latter, I would certainly like to know. Simply put, I absolutely have a right to know how and why I was victimized. I have a complaint filed with the CFPB and if they determine that a financial crime took place let it be known that I will fully cooperate in any prosecutions. For six years my escrow payments increased significantly to pay for a stranger’s home owners insurance. Why did this happen? Why was I financially strained for six years? Chase doesn’t address any of this. $9786 over six years is a significant amount of money for average working folk. Not that Chase could possibly care. I inquired about lost interest on this money that was unjustly taken from me. Chase coldly stated no interest is owed to me. Would Chase lend someone nearly ten thousand dollars over six years interest free? Obviously not. However, if one of their customers is a financial victim directly due to Chase’s actions the customer is informed they are deserving of nothing. The fact that I only got back $5895 of the $9786 that was reimbursed is absurd. Chase stated my property taxes went up. Of course they did, but so did my escrow payments as a result. What actually goes on in the Chase escrow department where a customer can be so abused? Are there other Chase customers falling victim to similar injustices within the escrow department? It is my sincere hope that a proper investigation is completed. Times are tough for working folk nowadays. Abusive financial institutions must be held responsible for their actions.
Regards,
***** *******Initial Complaint
04/22/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
After Chase Mortgage denied my home loan, I did not receive my 500-dollar good faith estimate refunded. I requested this refund on multiple occasions through my loan officer, manager and customer service agent. I sent a demand letter over 2 weeks ago and have yet to receive a response. The attached demanded letter explains in detail the failure of chase bank to process my loan application on a timely manner. I was disapproved for the loan 72 hours from closing. I attempted to work with chase and requested that they transfer my appraisal to my new lender. They would not and still kept my 500 good faith estimate in which they stated the funds were used to pay for the appraisal.Business response
05/02/2024
We responded to our customer's concerns by letter. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Initial Complaint
04/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Mortgage is at a variable rate. Now at 11.5%, making it impossible for me to pay. Late payments have been reported which are erroneous. They have not dealt with me in good faith over the years.Business response
04/19/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Initial Complaint
03/28/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This company has mishandled my payments and is not applying my payments correctly, which, if not corrected, will impact my credit and continue to incite my PTSD.Business response
04/16/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
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Customer Complaints Summary
223 total complaints in the last 3 years.
57 complaints closed in the last 12 months.