Reviews
This profile includes reviews for Bob Caldwell Chrysler Jeep Dodge Ram's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 20 Customer Reviews
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Review fromKaren D H
Date: 05/19/2025
5 starsKaren D H
Date: 05/19/2025
Thank you Bob Caldwell Chrysler Jeep! Especially ******* ,, you made purchasing a new used car very pleasant indeed! Very smooth and no hard sales tactics here,, im definitely coming back here in the future!! Five star experience
Bob Caldwell Chrysler Jeep Dodge Ram
Date: 05/27/2025
Thank you so much *****! It's rare for folks to come to BBB to leave good reviews and we are very thankful for you doing so. Glad everything worked out and we will be here as needed. Hope your vehicle treats you well for several years ahead! -****** ****** (General Manager)Review fromJames T
Date: 03/15/2025
5 starsJames T
Date: 03/15/2025
We appreciated the professionalism and the personal touches from our salesman, ******. He did a great job listening to what we desired in a vehicle and stuck to our price point.Bob Caldwell Chrysler Jeep Dodge Ram
Date: 03/18/2025
Means a lot that you would go the BBB to leave a review *****. Most folks like to use this site for leverage but nice to see others prefer to share positive experiences. Thank you for the opportunity to earn your business and taking the time to highlight ******** efforts. -****** ****** (General Manager)Review fromDarren D
Date: 03/08/2025
1 starDarren D
Date: 03/08/2025
I'd leave a zero stars if itwas possible. We've left a review on Yelp as well.We live in ***** and were in the process of buying a vehicle. We had negotiated and settled on a price. We had documents sent to us to sign, which we signed and sent back via DocuSign. We scheduled the wire transfer and sent confirmation that the wire transfer was being processed, which takes 1-2 days. We purchased a one-way ticket and reserved a hotel room to fly up there and finalize the purchase. We communicated with the dealership about our travel plans. We sent them pictures of our flight details and the hotel we had reserved. We even coordinated with them for a pick-up from the hotel, which is about ***** minutes from the dealership. This was all done between a Friday and Saturday. You can imagine our disgust when Monday morning we got a text message from them that they had sold the vehicle the day before - Sunday. This dealership's ethics are concerning, as they clearly put profits before people. Stay clear.Bob Caldwell Chrysler Jeep Dodge Ram
Date: 03/18/2025
I looked through the notes *** Days and there were negotiations going on up until the vehicle was sold locally. We do not hold vehicles specifically for this reason. It's not fair to other people if we hold vehicles for weeks at a time. Furthermore, I'm sure there is a good deal on a Jeep Compass somewhere between ******** and *****. If we have payment and a signed purchase agreement, we will hold a vehicle, otherwise we will not. That has always been our policy and we do not intend on changing it. I'm sorry that you feel this is a dishonest practice but you understand that we told you this from the very first day. Best of luck. -****** ****** (General Manager)Review fromHarvey G
Date: 02/26/2025
5 starsGreat car service department. I worked directly with ******, walk me through the entire process, and the work was completed ahead of time. Fast service and great staff!!Review fromMark C
Date: 01/07/2025
1 starMark C
Date: 01/07/2025
Took truck in for diagnostic / repair. Service writer intentionally withheld recall information trying to charge for repair. Considered trading truck in (unusual traveling issues) for newer similar model but decided against when service writer increased costs of repairs quoted to sales in order to decrease trade in value. When asked why he didnt notify me of recall, his response was I didnt ask. Then told part (common DEF injector) was 1 week out. *** definitely has parts supply issues. Extremely unethical and possibly illegal (failure to notify / service recall) service. Attempted to speak with service manager who would not allow me to ask questions. Beware!Bob Caldwell Chrysler Jeep Dodge Ram
Date: 01/08/2025
As I had mentioned in other review sites the advisor did not check recalls as he is trained to do and that is very frustrating for management and he has been spoken to. After researching there was no malintent from any employees at Bob Caldwell. There were no charges to the customer. -****** ****** (General Manager)Review fromRick D
Date: 12/20/2024
5 starsRick D
Date: 12/20/2024
Everything went great. The service was excellent. I recommend. A+Bob Caldwell Chrysler Jeep Dodge Ram
Date: 12/21/2024
Nice! Glad to hear everything went smooth. Means a lot you would spend precious time (during the holidays) to commend the efforts from the service team. Cheers and appreciate your business and review! -****** ****** (General Manager)Review fromTraci O
Date: 11/02/2024
5 starsTraci O
Date: 11/02/2024
Great service from everyone who was appart of my purchase. Days later they still have shown great customer service.Bob Caldwell Chrysler Jeep Dodge Ram
Date: 11/04/2024
Really appreciate you acknowledging the efforts from the staff. Very fortunate to have the folks we do. Hope your November is starting off on the right foot and thank you for your business! -****** ****** (General Manager)Review fromChad B
Date: 10/28/2024
4 starsChad B
Date: 10/28/2024
Used truck purchase experience was cool & similar to prior acquisitions.Bob Caldwell Chrysler Jeep Dodge Ram
Date: 10/29/2024
Glad to hear the experience went well. If you need anything down the road, feel free to reach out. Thank you for the business and taking the time to review. -****** ****** (General Manager)Review fromRoyv H
Date: 10/12/2024
1 starRoyv H
Date: 10/12/2024
The sales manager has no ethics advising a vehicle recall I should resolve if I buy the car and he admitted the dealership could remedy as a minor issue like potential for car catching fire!! Also contract included tax which is not correct as out of state purchase and told me extended warranty $300 and contract showed over $3000.Bob Caldwell Chrysler Jeep Dodge Ram
Date: 10/14/2024
I'm sorry Mr. ********** that our team fell short of your expectations. We do recalls on our inventory daily so if there was a vehicle that we received or recent active recall on one of our inventory vehicles it's because it either just came out or because the parts are not readily available. In regards to taxes, very easy fix and apologize if the taxes were not stated correctly. We do not sell a service contract for any vehicle that would be $300 so I can only say this was a miscommunication. Again, sorry that you were unhappy with communication and/ or the state of the vehicle and wish you the best of luck on your vehicle search. -****** ****** (General Manager)Review fromAndy P
Date: 09/02/2024
5 starsAndy P
Date: 09/02/2024
Very great service, always kept you in the loop. ***** from the service department was really great! Would definitely go back to get my vehicle serviced againBob Caldwell Chrysler Jeep Dodge Ram
Date: 09/03/2024
Much appreciated ****. ***** has held a strong reputation throughout his career and although new to Caldwell, not anywhere close to new to the industry. Glad to hear his tenure is still showing to be a positive for his customers. Thank you **** for the business and taking the time to leave a review. Means a lot! -************************* (General Manager)
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