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Find a Location

Germain Hyundai of Columbus has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Germain Hyundai of Columbus

      1400 Auto Mall Dr Columbus, OH 43228-3657

    • Germain Hyundai of Columbus

      1495 Auto Mall Dr Columbus, OH 43228-3658

    • Germain Hyundai of Columbus

      1395 Auto Mall Dr Columbus, OH 43228-3897

    Business ProfileforGermain Hyundai of Columbus

    New Car Dealers
    Multi Location Business

    Additional business information

    Additional Info:
    Hatfield Hyundai/Isuzu/Subaru is owned by Sonic Automotive, Inc. Sonic Automotive owns several automotive dealerships in the Central Ohio area. The BBB maintains separate files on each dealership. These reports are available at www.bbb.org. The corporate office for Sonic Automotive Inc. is located in Charlotte, NC and that BBB maintains a corporate report on the company. http://www.bbb.org/charlotte/business-reviews/auto-dealers-new-and-used-cars/sonic-automotive-inc-corp-headquarters-in-charlotte-nc-105584
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    15 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Auto dealership

    Products & Services

    Auto dealership

    Business Details

    This is a multi-location business.

    Find a Location

    Germain Hyundai of Columbus has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Germain Hyundai of Columbus

        1400 Auto Mall Dr Columbus, OH 43228-3657

      • Germain Hyundai of Columbus

        1495 Auto Mall Dr Columbus, OH 43228-3658

      • Germain Hyundai of Columbus

        1395 Auto Mall Dr Columbus, OH 43228-3897

      Location of This Business
      1400 Auto Mall Dr, Columbus, OH 43228-3657
      BBB File Opened:
      12/28/1987
      Years in Business:
      36
      Business Started:
      11/28/1987
      Date of New Ownership:
      11/5/2019
      Alternate Business Name
      • Germain Hyundai
      • Germain Subaru of Columbus
      • JPGS, LLC
      • JPGH, LLC
      • Hatfield Hyundai
      Business Management
      • Mr. Larry Scott, General Manager
      • Mr. Richard Germain, Owner
      • Mr. Bennie Fornash, Sales Manager
      Contact Information

      Principal

      • Mr. Larry Scott, General Manager

      Customer Contact

      • Mr. Richard Germain, Owner
      Additional Contact Information

      Fax Numbers

      • (614) 870-9709
        Primary Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      15 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/15/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      On June 19, 2024, after the transmission went out in my Subaru, I decided to sell it to Germain. I live 150 miles from ********. The transmission went out while my son was using the car in ********. The salesman explained that their systems were down but that they would be in touch to complete the paperwork, which could be handled via overnight mail. After waiting several days and hearing nothing, I started calling. After three days of calling, they finally returned my call and promised to send me the paperwork overnight. It took another two days to receive it. I signed the paperwork and sent it back via FedEx the same day I received it. I confirmed via the tracking information that Germain received my paperwork on July 1 at approximately 10AM. After waiting 10 days and not receiving the check, I again called the dealership who informed me they had not cut the check but would do so and send it overnight to me. That was on July 12 and it is now July 14 and I still do not have my money. I want my money and to be compensated for my time in dealing with this.
      Read More

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Cynthia D

      1 star

      10/10/2023

      Though my buying experience was quick and easy my follow-up story is not so good!! Within a month I started having problems with the car eventually I took the car back within 2 months of buying it and was told that I must have run over something , even though that never happened. I paid for repairs... I paid to replace the gas pump and several hours of Labor only to be told my car was fixed 100% no problem !! Went to pick up the car couldn't even drive it off of the lot had to leave the car there again. Now a week later again now I'm being called and told there's nothing they can do the damage is beyond their ability to repair it I literally just bought the car from them and they're not willing to do anything for me. I still have 4 years worth of payments on this car they sold me a lemon and now they won't even do anything. I can't even get them to return my calls. Apparently lemon laws only apply to new cars. I did unfortunately buy the car as is, but I had bought 6 other cars from them in the past and never had a problem until now. Needless to say they have lost a good customer which apparently they don't care about. I guess post pandemic, they can charge you any ridiculous price and sell you any old piece of crap.

      Local BBB

      BBB of Central Ohio

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