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Find a Location

Performance Chrysler Jeep Dodge Columbus has 1 locations, listed below.

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    Business ProfileforPerformance Chrysler Jeep Dodge Columbus

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    22 complaints closed in last 3 years

    9 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/22/2010

    Years in Business: 16

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Automotive retail sales and service

    Products & Services

    Automotive retail sales and service

    Business Details

    Location of This Business
    1130 Auto Mall Dr, Columbus, OH 43228-3661
    BBB File Opened:
    6/7/2010
    Years in Business:
    16
    Business Started:
    2/7/2008
    Accredited Since:
    6/22/2010
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Alternate Business Name
    • Performance Chrysler Jeep Dodge
    • Performance Chrysler Jeep Dodge
    • Performance Chrysler Jeep Dodge RAM
    • PCJD, LLC
    • Performance CJD Columbus
    Business Management
    • Mr. Michael Dever, President
    • Mr. Bruce Daniels, Dealer Principal
    • Mr. Ted Johnson, General Manager
    • Mr. Drew Haag, Sales Manager
    • Ms. Kathy Shewak, Executive Administrator
    Contact Information

    Principal

    • Mr. Michael Dever, President
    • Mr. Bruce Daniels, Dealer Principal
    • Mr. Ted Johnson, General Manager

    Customer Contact

    • Mr. Bruce Daniels, Dealer Principal
    • Mr. Ted Johnson, General Manager
    • Mr. Drew Haag, Sales Manager
    • Ms. Kathy Shewak, Executive Administrator
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    22 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/24/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I purchased a used 2019 Ford F150 Diesel from them back in late October of 2023. Here recently I went to trade it in on something a bit less expensive to maintain (diesels are great but costs a bit more to run). When I went to trade it in I looked at KBB to get a rough idea of the trade in value on the vehicle. The numbers the Ford dealership came back with were shocking to say the least. They told me my truck was a Canadian truck and it depreciates the value big time. I thought maybe they made a mistake with the VIN or were just making stuff up to save money but sure enough after trying several other Ford stores they were all the same. The store produced a signed Carfax report that does show the vehicle origina*** in Canada, but no one at the store let me know that vehicles that are Canadian are worth a lot less here in the Uni*** States. One of the stores I was attempting to trade my truck in was nice enough to share the original window sticker that states "not to be sold or used in the US". I can share this window sticker later on in the process if needed. I understand I signed the Carfax report (by signing it says I reviewed the info) however it does not state that I knew or was given the understanding that Canadian vehicles are worth less here in the US. This simple fact is something that a lot of regular car buyers are not going to know or understand. I think the business needs to do a better job of informing buyers exactly what it means to purchase a Canadian vehicle. The difference in value (in my personal case) is between 4500 and 7000 dollars. I'm not asking for this full amount, but it would be great if we could split the cost and help me recover some of this value- I'm proposing 3000 dollars. The original window sticker to the truck (which was not provided for me at Performance CDJ is attached). Thanks for your time and efforts.
    Read More

    Customer Reviews

    8 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Hugh F

    1 star

    06/29/2024

    Bought a 2024 Jeep Wrangler and at the time purchased the Opticoat (included in my down payment) which would have to be scheduled to be applied. Parked the Jeep in my garage for 2 weeks while trying to get it scheduled. Decided to forgo the Opticoat and contacted the finance employee who I delt with for a refund. He said he has never delt with a request like this and he would have to contact the finance office for guidance. After 7 more phone calls leaving messages for a return call, I called for the tenth time and spoke to the Finance Director and explained the situation. He emailed me a form to fill out for the Opticoat refund. I completed the form the same day and emailed it back. Didn't hear or receive anything for 9 days so I emailed the Finance Director inquiring about the refund status. He replied the next day stating refunds take 6-8 weeks. It has now been over 9 weeks and I still have not received a refund. I feel this is such BS and I am being strung along. I had reservations about this dealership from the reviews I read, but they had the Jeep I was looking for. Not only have they lost a loyal customer who would have had the Jeep regularly serviced there, but I cannot in good faith recommend anyone doing business at this dealership. Now going to file a complaint with the Attorney General's office.

    Local BBB

    BBB of Central Ohio

    BBB Reports On

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