38 Customer Reviews
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Review from Stephanie R
2 stars07/11/2024
We order pizza for 4 people every week. The problem is always with the cauliflower crust that I order for myself. They used to put a gluten free sticker on the box so I would know which one was mine. They no longer do that so I started ordering mine cut in pie slices and well done which I prefer but also lets me know which one is mine. They have not made this correctly the last 5 times we’ve ordered it. Sometimes it’s not even the cauliflower crust. Thankfully I’m not gluten intolerant I just feel better when I eat gluten free. Very frustrated as I feel this order should not be too difficult.
Donatos Pizza Response
07/16/2024
Hi *********! We don't put Gluten Free stickers on the cauliflower boxes! I am very sorry! We don't advertise them as gluten free! If you call the manager when placing the order, you can ask them to mark your box with your name! And always call the Manager when you feel the pizza was incorrect! This may help! I hope you will understand!Review from Hungry F
1 star07/09/2024
Your website is pathetic I can't just look at a menu without putting in all of my information.Donatos Pizza Response
07/11/2024
You don't have to log in to view our menu. However, you have to choose a location because our products and prices vary by location.Review from William B
1 star06/27/2024
I can see that Donatos (pizza) has a lot of bad reviews; and I can understand why. My finance and I ordered a pizza--and then requested to have a cup of ice. The employee working her shift declined to allow us to order a cup of ice. Rather she just didn't want to do her job--and she sent us away. It was very rude. Very disrespectful. On top of that, the employee working looked **** ****** *** ******. And had an extremely poor attitude. We will not be ordering from Donatos (Pizza) ever again. Instead we will go across the street to Pizza Hut or Crenos (Pizza). Dr. *****Donatos Pizza Response
07/01/2024
We are so sorry for the lack of service your received when visiting one of our locations. Did you ask for a Manager when this happened? I am sure they would have taken care of the issue and made it right for you.Review from Darlene F
1 star06/22/2024
If I could leave no stars I would.. This is the worst food order I have enter seen.I ordered a thick individual founders they send a thin cut onto a Million pieces. I ordered a full order of wings they send six. Salad had cheese dumped all over it. Food was cold. Bags were opened. Just terrible shitty food for 50 Bucks never ever again!Donatos Pizza Response
07/03/2024
Hello Darlene, I am sorry about this issue. Did you report this to the Manager or Customer Service? I am sure we would have been able to make this right for you! I am not sure what location you ordered from because your e-mail address does not pull up an account.Review from Kimberly H
2 stars05/30/2024
One, if you have to call due to order being late, you get a person that pretends they're from your store. No. They are what I call gatekeepers. It's a call center so don't be fooled. I've had so many issues in the past i was told how to try to get the actual store manager. I tried. No answer. Five times . Two, they do not, will not acknowledge that you're dealing with a call center unless you "call them out", no pun intended. Three, I tipped super generous for an order that I TOTALLY wish I could change the tip on since it was very late and then barely warm on delivery. If they want to know why people use Flyers, Tammy's, Joseppis (and that's saying something cuz their reviews stink locally) then pay attention. I truly tried this again because I thought maybe something changed. After numerous negative delivery attempts, this was no better. Either your app/website overestimates the physical capabilities (um, not my problem) or you are broken. Won't be going back. I can get a better deal, equal flavor and quality from flyers and it gets delivered early instead of really late. Goodbye donatos!Review from Anthony w
1 star05/18/2024
They lie say things are free use points they say there app don't work then they say they can take off at window and complete lie instead of it being 11.99 it was 29.03 Norton road location but there wasn't one I could choose from!!Donatos Pizza Response
05/22/2024
I am so sorry Anthony! I see you had 2 rewards to redeem. I will refund your credit card for those 2 items - $13.18. It takes 3-5 business days foe the charge to change! In the future, you can redeem them online too! Thank you!Review from Elizabeth P
1 star03/27/2024
Shockingly horrible when your spend 16 bucks for a serious cheese pizza that has seriously NO cheese on it hardly. Ask for a light bake and it turns out really dark brown underneath. My three-year-old asked for one and donatos to us is usually considered a treat when I'm able to buy it for her but not last night it wasn't I am surprised by this because they're usually really good but nope! I didn't reach out to the store directly itself because I've had a couple of people tell me on social media that they act weird if you do so I sent a message to customer service hopefully I got the right place. I definitely as a single mother who lives off a student loan check to student loan check because I'm focusing on my studies and being a parent right now I cannot afford to buy food like this I cannot afford to waste my money like this!!Donatos Pizza Response
04/11/2024
I am very sorry this happened. Whenever you have a problem with our food, please call the location immediately. The Manager could have remade the pizza for you! I don't see that you sent a complaint or we would have called you! Thanks for ordering again on 4/4 and 4/9/2024. I hope the pizza was perfect!Review from Arian W
3 stars03/21/2024
First of all- our family loves Donatos. We’ve been long time customers. Unfortunately, after placing an order recently my card on file was then used to purchase 219.99 (worth of pizza?!?!) at Donatos. I had to cancel my debit card, initiate an investigation and my account is on hold. I would suggest not leaving a card on file for Donatos. It’s hard to know who to trust or what to do next. All I know is, I will not be leaving a card on file and I’m feeling deterred from placing orders there again. I’m curious what Donatos has to say about this.Review from Kim B
1 star03/21/2024
Delivery not good taste burnt it's not what it cracked up to be absolutely not what you see on TV never again no thanksDonatos Pizza Response
03/27/2024
We are so sorry Kim!! We don't want to lose you as a customer! I added a free large 1 top pizza into your Rewards Account for the inconvenience! You can use it at ANY location! Thanks for letting us know!Review from Mike B
1 star03/05/2024
If it looks like it ,if it smells like it than it must be __it!! Donatos pizza in circleville ohio has to be the worst pizza place in the world ?! The past three times I have ordered here the food was absolutely horrible !!! I use to like donatos pizza but I am over them now! I just deleted photos I took of the food the last time I ordered here but I let it go and deleted the pics!! It's late I am hungry and donatos is the closest place near me, so I decided to give these smacktards one more chance!! And they blew it!! I have new photos to prove this!! Now I am hoping and praying that I don't get sick !! But I did not eat much of it at all!!! I am done with these idiots!! I uninstalled the app !! And I had over 250 reward points here! But I could care less about the points they can keep them!!!
Customer Review Rating
1.58/5stars
Average of 38 Customer Reviews
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