Business ProfileforLifestyle Communities, Ltd.

I am writing to file a complaint regarding unfair & potentially deceptive carpet replacement charges from my previous landlord,LC Hilliard.Upon moveout,I received a bill for a full 1stfloor carpet replacement due to "significant staining" unseen during normal use. These stains, according to them,required lifting the carpet for inspection, suggesting they were not visible during normal use. We would have noticed & cleaned them, this strongly suggests they were reversible and likely treatable with a professional cleaning. LC Hilliard offered no proof of it being permanent damage.Disturbingly,my research revealed a pattern of similar charges on past tenants' carpets. These reports suggest a systematic effort by LC Hilliard to unfairly charger tenants with unnecessary replacements, raising serious concerns about their practices and potential violation of fair housing policies,specifically regarding unreasonable charges. This unfairly burdens tenants with excessive costs, potentially exceeding normal wear and tear expectations. We take pride in maintaining a pet-free living space, & respecting our landlord,but simply refuse to pay this amount unjustly. Upon receiving the charges,I proactively offered to hire professional cleaners, a solution benefiting both parties. Despite repeated calls,my attempts to reach the manager were met with silence. Finally, today I spoke with her, explaining the situation and my concerns about a lack of transparency, she insisted the carpet had already been replaced and there was nothing we could do. Also ignoring a pre-existing ceiling leak that could have caused the stains,a leak they were clearly aware of upon move-in and failed to address.LC Hilliard's actions were unfair and lacked transparency. I request the BBB investigate their practices & help me reach a fair resolution.My ideal outcome is for LC Hilliard to reconsider the charges and credit me for the difference between a full replacement & a professional cleaning service