Complaints

This profile includes complaints for Woda Cooper Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Woda Cooper Companies, Inc.

  500 S Front St Fl 10 Columbus, OH 43215-7619

  
• 

  Woda Cooper Companies, Inc.

  200 Zambori St Reynoldsville, PA 15851

• 

  Woda Properties

  1000 Raystown Cir Raystown Crossing Shippensburg, PA 17257

• 

  Montgomery Crossing

  1661 Eagle Way Ste 1003 Ashland, OH 44805

• 

  Lockwood Station

  510A Kettering Dr Loudonville, OH 44842

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely thankful for my new Apartment at ************* in **********, ************* It's great to have my own washer and dryer, dishwasher and plenty of water.There are a couple of maintenance items.The main door can be seen through at the frame and the bathtub faucet was pulled out due to a fall in the shower.The main problem is I've had to change my address to my apartment twice due to the entrances off the streets to both buildings. The buildings are at full capacity, the mailboxes are installed with locks.We haven't received our keys because I was told by the post office that neither building has been registered to the city of **********. It's a shame that Senior Citizens have to go to the shipping and receiving of the postal area to pick up our mail and I'm still getting mail there with addresses to both buildings even though I was told our building is definitely *******************What is taking so long to register the buildings with the city of **********?I've been here 6 months and the only answer I get is were working on it.Packages can't be delivered from other carriers because they can't find the address.If we pay rent here. We should be able to get our mail here. There's a lot of elderly who can't make it to the post office. We as tenants need this resolved ****.

  Customer Answer

  Date: 04/08/2025

  Complaint settled by on-site management.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filled out application for apartment she said it will be late January 2025 when apartment ready because it was being worked on now in late Feb I called to check on apartment they said we can't get it because someone was in front of us on waiting list. Then I was called March 4th 2025 about another one they had available and to come look at we looked and love it she said it should be ready by end of week then said bring upto date pay ****** bought back same day and she called back an hour later and said no you can't get you are over the limits we waited since last year to move she held us up from looking elsewhere. Now saying there is one way in the back where I don't want she said that one or none or get employer to do a verification letter for less income .no that's fraud she said well that's your two choices I was so upset I told her I was filing lawsuit for what she did to us and the emotional stress.

  

  Business Response

  Date: 03/27/2025

  Would you please provide the name of the community at which you are applying so our customer service team can research this issue? *********************

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been exposed to bed bugs for at least the last 3 months and my legs and arms have been covered in bites. I have complied with all the landlord has requested. On 3/7/25 a maintenance man and the property manager came to my apartment and said he seen a bed bug. My unit has been sprayed 6 times. I have complied with everything the property has requested. I was told I would have to pay for any additional bed bug sprays and I do not know why I should be responsible for that since there are more than one unit in the building. I also have a witness that they seen bed bugs at this apartment complex over 4 years ago which I can explain in more detail if needed. I have called several times (and also a friend of mine) and left messages for the manager to call me and cannot get a return call to discuss them charging me for spraying. I received a letter stating they will be spraying again on 3/10/25 and I am responsible for paying it. They want to add the cost of the spray to my rent (approximately $400). I am blind and on disability. I cannot afford to pay more money. I cannot see if there are/are not bed bugs. But a friend of mine has come and cleaned my apartment several times and has not seen anything in the last few weeks. I threw away all my furniture and replaced the bed and enclosed in bed bug proof mattress and pillow covering. My next step is to contact legal aid but I would prefer working out with the property owners. Thank you.

  Customer Answer

  Date: 03/11/2025

  My name is *******.  I am sending on behalf of **** ***** who is blind.  **** feels he has complied with everything in the Bed Bug Agreement and should not be responsible for paying for the treatment.  Thank you.

  

  Business Response

  Date: 03/27/2025

  To protect our residents' privacy, we are not able to respond or provide any resident background to anyone other than a resident or former resident unless that person has the express written permission of the resident. Mr. ***** can either reach out to our team directly and give his consent or the submitter of this complaint can attach a document signed by Mr. ***** that gives her permission to speak on his behalf in a public forum like the BBB. 

  - *************** phone number: ************
  - Corporate customer service phone number: ************ 
  - Corporate customer service email address: *******************************
  - TTY/TDD Number: 711

   

  Customer Answer

  Date: 04/03/2025

  **** said he spoke with someone from BBB today (4/3/25) and told them his computer was down.  He said he gave permission to communicate with me. ******* *********, and I will pass info on to him as well as respond for him.  My email is *************************.  In future can you send any communications on to me?  Attached are letters **** received from the business on March 31, 2025.  Has the business responded?  **** does not want to close this case.  Thank you.   

  Customer Answer

  Date: 04/03/2025

  We just seen the response from the business.  **** just left a message for ****** ****** to communicate with me.  He left a message with the business as well.  Therefore, we are rejecting the business response so they will contact ******* or **** to discuss the payment issue.  He feels he should not be held responsible since he has complied with everything the business has asked.  We also have a case in with legal aid and they will be sending a letter to the business.  

  Customer Answer

  Date: 04/03/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23039474
  
  I am rejecting this response because: We just seen the response from the business.  **** just left a message for ****** ****** to communicate with me, ******* *********.  He left a message with the business as well.  Therefore, we are rejecting the business response so they will contact ******* or **** to discuss the payment issue.  He feels he should not be held responsible since he has complied with everything the business has asked.  We also have a case in with legal aid and they will be sending a letter to the business.  
  
  Regards,
  
  **** *****

  Customer Answer

  Date: 04/04/2025

  4.4.2025 **** ***** called BBB stating that he gives permission for Theresa  to respond on his behalf. **** said his computer is broken and that is why he called.

  

  Business Response

  Date: 04/16/2025

  After our initial reply, Mr. ***** reached out and gave us permission to respond to this issue. 

  Our company takes bedbugs extremely seriously. Once they were identified in Mr. ******* unit, the property contracted and paid for immediate treatment by pest control professionals. Even after this treatment, Mr. ******* apartment was not cleared and a second treatment was needed. This sort of pest requires strict compliance with in-home guidelines by residents in order for treatment to be effective. Our company pays for the first treatment and any additional treatments are paid for by the resident. This is outlined in the lease that Mr. ***** signed in the section "Bed Bug Agreement". 

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Employees were unorganized unprofessional rude and disrespectful careless to me my babies. I applied and put in a application back in June 2024 and again October 2024 due to them saying they did not receive Ive also sent our personal information to them I received a email nov/dec asking if I were still interested and they informed me of application fee after all the other process Ive been through and the application doesnt say anything about an app fee Ive been called girl slow and hung up on also they threatened me with police due to emailing asking status updates I just need help please Im permanently disabled but I have babies I have to take care of and rest

  

  Business Response

  Date: 02/21/2025

  There are some massive factual misunderstandings in this complaint. 

  A $35 application fee is charged when someone applies to live at one of our communities. This is not profitit simply goes toward the credit and criminal screening process to ensure all residents meet the same qualifications. This application fee is nonrefundable. Ms. ******* provides several screenshots that acknowledge that she is applying and paying this fee (IMG_1585.png).

  Nowhere in Ms. ********* many screenshots is anything rude or unprofessional uttered by any of our staff. She is advised that they are going through over a hundred applications on a building that was still under the final days of construction. 

   

  *** BBB NOTE: Ms. ******* included screenshots of EXTREMELY sensitive personally identifiable informationplease remove or sensor those to protect Ms. ******** ***

  Customer Answer

  Date: 02/21/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22952327
  
  I am rejecting this response because:  i originally submitted my application October ******* and I did not receive any response until December 10, 2024 10:14A.M from ** ******* which was very nice for the most part in the beginning. Then I received an additional email regarding app fee which puzzled me because I didnt see application fee on application nor the website but I really need a place for my babys so I went and purchased a money for 35 and up until I went to turn the fee in she was again very nice and decent and I wrote down my number handed ** ******* the money order and she inform me that she would give me a call once she reviewed and process it but due to the calling for snow she was in need to finish with others and close up and get home before the snow comes and I was officially running late for work due to waiting in lobby for a period of time so yes I initially agreed with that. I understand everything has a process yes and I had unconditional patience and I was just reaching out for any updates and the communication is the issue it was very poorly. To my understanding Ms ******* says she informed me she was on vacation which I dont recalled her telling me vocally or thru emails I was informed of vacation from ************** **** arrival on Thursday January ******* due to no one answering calls and when myself and my counselor got their ** A which she called herself on that day informed me ** ******* is on vacation and she did not see an application nor app fee for me just wait until ** ******* comes back from vacation and from Jan 23 til this current day all I wanted was for the application to be processed or can money order be picked up so I could try else where I have 3 wonderful children and we lost our home to a structure fire and weve been homeless/displace since the fire and while being disabled due to having a collapsed lung I cannot be outside but for so long but I managed to try due to work and responsibilities for my children Im honestly not trying to be a problem I just want to be treated fairly and accordingly I apologize for any inconvenience i may have caused if Id known asking for status updates would put us at a standstill and hardship after I was told it would be refunded to me I wouldnt have applied again my apologies have a blessed day.
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:02/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting in Jan.2025 to today, I've been calling & emailing Charmco lofts *********************************************************** ************, *************************** contact person ********* ******, either her mailbox is full, or I get a message to leave your ************ # and they'll call you back in 1 business day, email message is standard "Thank you for contacting Charmco lofts. We have received your email and someone from our office will follow up as soon as possible.Sorry, NO THEY DONT

  Customer Answer

  Date: 03/14/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Charmco Lofts regarding complaint ID ********.
  
  Regards,
  
  ***** ******

  

  Business Response

  Date: 03/27/2025

  The ********************** is still under construction so there were some delays. Our team has since spoken to this person. *********************

  Customer Answer

  Date: 03/31/2025

  The response from Charmco Lofts  is not true. I spoke with the building manager after the BBB 1st contacted them with my complaint. At that time I was told by the manager that she would contact me the next week to schedule a walk thru of an apartment. She stated "she manages 2 different apartment buildings and would have to look at her schedule to see when she would be available to meet with me, she never did call me back. Emails & calls go unanswered. I was never told that the building was still under construction, and it does not appear to be be the case as I go by this building every day and there are no construction vehicles or any other indications of work going on, their sign on the building & their billboard on the interstate states "now renting"? 
  

  

  Business Response

  Date: 04/02/2025

  Based on our records, Ms. Ingles spoke to a member of our team and discovered that she was most likely not qualified to live at this particular community. A tour of the property was offered and it doesn't appear that Ms. Ingles attended. Our on-site staff has not received any further communications from Ms. Ingles but will reach out again to ensure everything is addressed. 

  Customer Answer

  Date: 04/02/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22930930
  
  I am rejecting this response because: The information provided in this email is not correct.

  #1. The only information provided to Charmco Loft was my name, phone # & email address, so I don't understand what information they have that would disqualify me from renting from them.I have a credit score of over 780, I own a house & car. The only reason I was considering renting here was because of it's location to CAMC General.

  #2. As per the last correspondence, they stated that the reason they did not offer me a tour was because the facility was "still under construction", now they have changed their story and are saying I never contacted them. The only call I recevied from them was after the 1st complaint they recevied from the BBB, they stated that "their manager took care of 2 facilities in ********** and that she would have to look at her schedule to see when she would be at the Charmco lofts and that she would call me the next week to schedule the tour." That never happened.
  

  I called several times & sent numerous emails which went unanswered, or that the mailbox was full, that is what prompted me to reach out to the BBB. I downloaded an application, filled it out, but they require an application fee and I am not going to pay an application fee until I have seen an apartment 1st. After all this I don't know if I want to live here or not if this is the run around they give their tenants.
  

   
  
  Regards,
  
  ***** ******

  

  Business Response

  Date: 04/04/2025

  Charmco Lofts is an affordable apartment communitythis means everyone who lives there must fit within government and program-dictated income brackets. This is not just a matter of not making ENOUGH moneythere are restrictions on how much someone can make. This is not a matter of employment or credit score, Ms. ****** simply doesn't fall within those established brackets. 

  Despite her confusion, Ms. ****** spoke with a member of our on-site teams on at least two occasions. While we wish Ms. ****** could have clarified her questions about touring, resident qualifications, and application fees when she spoke to our site staff, she did not.  

• Initial Complaint

  Date:02/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay rent of 1000 dollars a month but they had screwed up this last two and took out 918 for two months and I don't think that I should had to pay becuse that is not my fount so I think that they should pay me back. I did not s**** up they did

  

  Business Response

  Date: 02/21/2025

  Upon signing a new leasewith a new monthly rentthe Scheuermanns did not update their auto-pay amount to reflect their new rent obligation. This resulted in two missed payments of $85 each, totaling $170. Our on-site team spoke with the household, and they acknowledged their responsibility to pay the difference in the two incomplete payments. Later that day, they told our on-site staff that they no longer wished to use auto-pay and our staff assisted them in deactivating that feature. In that same conversation, the community staff agreed to waive the late fees associated with two late (incomplete) payments, reducing their amount owed from $170 to $140. 

  The Scheuermanns didn't pay the entirety of their rent for two months. This is what the $140 represents. 

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2024 I complained about a defective oven that was installed would takes hours to heat and melt plastic around handles and the heat is escaping the oven which lead to a major increase in my electric bill today its still not fixed February 4, 2025 and being told that the abnormal electric bill is just normal but thats not everything theres a cold draft coming from the kids window seals that they came out and fixed couple days ago so my heater is making strange grinding noises trying to keep up with everything consuming more electricity and also this is a disabled unit I have footage of snow and ice built all the way up to the door the snow truck only passed once this winter resident had/has a broken toe and couldnt even make it out of here without calling a ambulance and the snow and ice piled on the van broken the windshield in multiple spots due to the ground not being scraped had it been maybe all these missed doctors appointments and broken windshield would of never occurred but according to the lease tenants arent supposed to be shoveling snow thats the landlords responsibility the regional manager got a very well detailed letter and never directly responded back to me about it just sent maintenance man to replace the dish washer that was broken for three months that had been having to run 2-3 times just to wash the dishes wasting more electricity should I go to small claims court this is negligence they are ignoring me and my bill is close to $600 every bill is abnormal because nothing was addressed please give me a solution I am reaching out because I cannot afford to waste electricity on outdated malfunctioning appliances that need updating after 20 years.

  

  Business Response

  Date: 02/21/2025

  Mr. *******,

  Thank you for reaching out. You have several complaints so I am going to attempt to respond individually to not miss anything. 

  QUOTE: "In August 2024 I complained about a defective oven that was installed would takes hours to heat and melt plastic around handles and the heat is escaping the oven which lead to a major increase in my electric bill today its still not fixed"

  Our on-site staff identified a stove seal was defective and it was ordered. This will be installed as soon as it arrives. The stove in question is an *** complaint stovethere are unfortunately no vacant *** units for which we can simply swap parts/stoves. The onsite team can temporarily switch to a standard stove until the seal arrives if this would help the situation. Please let our on-site team know directly, or reply to ******************* so we can help ensure this happens as efficiently as possible. 

  QUOTE: "being told that the abnormal electric bill is just normal but thats not everything theres a cold draft coming from the kids window seals that they came out and fixed couple days ago so my heater is making strange grinding noises trying to keep up with everything consuming more electricity"

  Our on-site team investigated this issue and didn't find any drafts. We still installed a new window seal. According to our records, you were given a credit for some unusually high electric bills. Please let me know if this is not accurate. 

  QUOTE: "this is a disabled unit I have footage of snow and ice built all the way up to the door the snow truck only passed once this winter resident had/has a broken toe and couldnt even make it out of here without calling a ambulance and the snow and ice piled on the van broken the windshield in multiple spots due to the ground not being scraped had it been maybe all these missed doctors appointments and broken windshield would of never occurred but according to the lease tenants arent supposed to be shoveling snow thats the landlords responsibility"

  The regional manager referenced in this complaint visited the community on the day they received the letter. They saw that the snow removal company our community contracts had visited and had plowed and treated as expected. Additionally, our service technicians and other on-site staff regularly assist with snow removal. The fact is that in blizzard conditions in *************, there will simply be some amount of snow build up no matter how diligent the snow removal procedures.

  To be clearresidents are responsible for clearing snow/ice off their vehicles and porches/patios.

  If anything here is incorrect, please email ****************** so we can investigate further. 

  WC Customer Support

  Customer Answer

  Date: 02/21/2025

  They are requesting that I reply directly to their email any suggestions of this particular matter? 

  Customer Answer

  Date: 02/24/2025

  Waiting on phone call meeting to discuss these complaints and course of action. 

  Customer Answer

  Date: 02/24/2025

  Will keep updated still waiting on solution. 

  

  Business Response

  Date: 03/06/2025

  All issues, with addition of several others, have been addressed and taken care of.

  Customer Answer

  Date: 03/06/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22897487
  
  I am rejecting this response because: the windshield replacement that I had to pay outta pocket for because there was ice surrounding my vehicle for over three weeks before a crew member actually came scrap the ground surrounding it due to that I couldnt even get to my vehicle without risking a fall and the ice cracked the windshield in three different spots the total of that was $355.11 and I spoke with a representative about it and explained that I have video evidence to back up my claim as the patio is our job to clean and salt but the side walks and and ramp where my vehicle is located is there responsibility and it went neglected and I also sent photos but if I need to send more thats fine just need to let me know. 
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:02/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My unit was inspected on 10/16/24 by **** and did not pass inspection at ***************************************** Columbus Ohio ***** they did not repair issues that were found so I was told in a letter from **** that they would stop paying rent so I had to move I put my 30 day notice in on ***** 24 I moved out ***** -24! They are charging me ******* dollars on my credit report and I don't owe them this section 8 was paying ****** a month and they received these payments up until 12-1-24 my payment was ****** a month so I should owe ****** dollars not 1592 I have the legders from woda properties with the managers name and number and letters from section 8 from section 8 stating they paid them please help me because now I'm homeless staying with my sister and am having trouble getting a place because this is on my credit report.sincerley ***** *******...

  

  Business Response

  Date: 02/21/2025

  Mr. ******* left our community still owing rent payments. The "legders from woda properties" Mr. ******* has was an internal document sent in error by a new staff member. It shows an internal ledger notation meaning Mr. ******* account was closed. It was not a waiving of contractually owed rental payments.
  
   
  
  The new staff member in question was retrained and Mr. ******* was called by a member of our management team to explain the debt. Please email ****************** with any questions about this situation. Thank you.
  
   

• Initial Complaint

  Date:01/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Elevator keeps breaking down and I'm handicapped and this has been an ongoing problem

  

  Business Response

  Date: 02/21/2025

  Unfortunately, Mr. ****** is correctthe elevator at ************* was offline for a period of time.
  
   
  
  The elevator was damaged when a resident moving a large piece of furniture forced it into the space. This damage caused an intermittent issue. Once identified, our company spent a large sum of money contracting several elevator contractors to fix the issue. Unfortunately, before we can definitely say what the problem is with a system like an elevator, we must take it offline. The safety of our residents is our paramount priority and we simply can't risk anyones safety until experts have signed off on a solution.
  
   
  
  We are happy to report that everything is working as expected and has been for several weeks. We apologize for the inconvenience.

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October started having issues with HVAC unit. Crew came out and said it needed defrosted. ( It was inoperable) they added coolant and left. Started working but then would not shut off. Repeatedly reported it to maintenance and management. In December it stopped working again, tech came out and said there is a leak. He turned on "Emergency heat mode" to bypass non working heat pump. Said it was a temporary fix and that ****** would be back out. That was the 6th. It is now the 30th. I have gotten yelled at on the phone by the manager for calling the emergency maintenance line , at the request of the trustee( I was in the office with her when management called). Management set up an appointment back on the 19th only for them to not show up and she never got with me until I made that phone call to emergency maintenance. I have contacted several HVAC companies that have all said the same thing, emergency heat is not a substitute for a properly functioning unit, it is rather taxing to the existing unit and can cause damage, it is very expensive, it should never be used in long term scenarios. I am approaching day 30 and I now have a light bill of 800 dollars. I am being ignored by management and just told that it is out of her hands and it's being handled in the manner in which it should be handled. I am disabled, and in poor health. The electricity is as much as my rent. This should have been fixed. She told me "Emergency heat is heat!!!!" She come off very abrasive and I do not appreciate the way she speaks down to me., and I fear retaliation.I have plenty of receipts and records of my correspondence. I just want to be able to enjoy my home again. It is getting colder and it's a struggle to keep it warm in here, plus my lights are starting to flicker and my circuit breaker trips at times, and nothing is being done. My case advocate told me to file a complaint since I see no resolution in sight.

  

  Business Response

  Date: 01/15/2025

  One of our regional managers reached out to Ms. ****** last night. A **** contractor is scheduled to address the issue. Please email ****************** if this has not been addressed in the timeline provided by the regional manager. 

  WC Customer Service

  Customer Answer

  Date: 01/15/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22748856
  
  I am rejecting this response because: No one from management reached out to me last night or any other night. I did receive an email regarding a 1 star review that I had left. As a matter of fact I reached out to management today for a status update, I was told the same thing, it's out of their hands and there is no date when my Hvac unit will be fixed. I beleive they have me confused with another tenant that was without heat yesterday 1/14/25. They fixed her heat. I am still freezing. Also not of my other issues were adressed.
  
  Regards,
  
  ****** ******