Reviews
390 Customer Reviews
Sort By
Review from Rebekah O
1 star02/03/2025
Absolutely terrible experience. I ordered a childrens puzzle book subscription (2 puzzle books per month). I placed the order 11-20-2024 with guarantee it would activate by Christmas as a gift for for mentally disabled adult child for christmas. ** did not arrive. I reached out to the ******* and they said it will arrive early Jan. ** I thought I will give it to her on her Birthday which was the end of Jan. ** did not arrive. I contacted them two more times. Each time I verified the address, they said no problem noted should get it in 2-3 weeks. Feb 3, still nothing. Contacted them for the fith time, still after verifying my address for the fifth time, they say no problems noted, we added extra months and you should get in 2-3 weeks. Exact same verbiage each time, no results, no apologies, no reason provided, and they are very hard to communicate with (only by e-mail)! Very unhappy and wondering if they are fraudulant.
Highlights for Children, Inc. Response
02/05/2025
Hello *******, thanks for taking the time to share your experience with us. We always appreciate feedback from our customers. I'm sorry to learn that your ****************** issue has not arrived as expected and any inconvenience you have experienced. At times we may experience a higher volume of emails. During this period the response times are longer than usual, but we work our way through each and every contact as soon as we can. After reviewing our records, it shows the first issue of Puzzlemania should have arrived within 4-6 weeks from order date and nothing has been returned as undeliverable. We have confirmed the delivery address and sent a replacement for missed issues. I personally sent a response to your email regarding this concern. Once again, I apologize for any inconvenience you may have experienced.Review from Marti Q
1 star01/30/2025
I am still trying to have a years subscription that I paid for in November 2024 mailed to the correct address. I'd like to note that my card was charged quickly. Every time I have called, or now have been emailing, I am invited to purchase more items! I am still trying to receive my original purchase. This was intended to be a gift for a December birthday, so Highlights has failed miserably to date.Highlights for Children, Inc. Response
02/03/2025
Hi Ms. ****** Thank you for sharing your feedback. Providing a world class customer experience is our top priority and I apologize that it wasnt demonstrated to you. Our records show an address change was successfully processed on January 31, 2025 and your subscription has been extended for missed issues. Your subscription will now expire ending with the April 2026 issue. A replacement for the January and February was resent. Please allow 2-3 weeks to receive. Once again, I apologize for any inconvenience you may have experienced. I personally sent a response to your email regarding this concern.Review from Taylor A
5 stars01/03/2025
We love Highlights for Children. It was purchased for us by a family member and my son so looks forward to each new issue he gets in the mail. Highlights customer service even goes above and beyond; When we had a problem with this family member and didnt want them knowing our new address, which was updated by ****, the customer service representative helped me come to a helpful solution! I cant thank Highlights enough, and *****, for all the help!Highlights for Children, Inc. Response
01/04/2025
Hi ******! Thank you so much for your feedback. We are glad to learn that ***** provided you with great customer service. We'll let her know that you were pleased with her service.Thanks for being a Highlights customer!Review from Roger S
3 stars12/18/2024
Your website for ordering a magazine could use a tune up.Namely, I was unable to smoothly order a gift subscription, apply the promised "JOY" discount, input the address of the gift recipient, nor write the promised gift subscription note without having blind faith that all of these things would work out sometime AFTER I hit the "Checkout" button.I did not want to proceed with this blind faith approach because I've been "burned" in the past on other websites whereby the promised good were not available at the ************ could very easily fix this situation by adding some words to the website that explained the approach you are using, which seems to be "Check out first and then we'll handle the details."Thanks for listening: I got Highlights as a kid in 1950, and otherwise would have given up!All the best,***** *.Highlights for Children, Inc. Response
12/21/2024
Hi *****! Thank you for sharing your feedback. Providing a world class customer experience is our top priority and I apologize that it wasnt demonstrated to you. Our records show your Highlights subscription order was successfully processed on December 19, 2024. Your order was processed using JOY and was billed at 12 months for $30.00 as provided. The first issue will arrive within 4-6 weeks starting with the February 2025 issue and child will receive a free Hidden Pictures fun book for purchase. We always appreciate feedback from our customers. Once again, I apologize for any inconvenience you may have experienced. I personally sent a response to your email regarding this concern.Highlights for Children, Inc. Response
12/21/2024
Hi *****! Thank you for sharing your feedback. Providing a world class customer experience is our top priority and I apologize that it wasnt demonstrated to you. Our records show your Highlights subscription order was successfully processed on December 19, 2024. Your order was processed using JOY and was billed at 12 months for $30.00 as provided. The first issue will arrive within 4-6 weeks starting with the February 2025 issue and child will receive a free Hidden Pictures fun book for purchase. We always appreciate feedback from our customers. Once again, I apologize for any inconvenience you may have experienced. I personally sent a response to your email regarding this concern.Review from Alix E
5 stars12/06/2024
So quick and easy. Great company to work with. Quick and very nice.Highlights for Children, Inc. Response
12/09/2024
Hi Alix! We appreciate you for your feedback. We are happy to learn that we provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family!Review from Pat S
5 stars12/03/2024
Very prompt with helping me with my mistake. This will allow me to replace before Christmas.Highlights for Children, Inc. Response
12/05/2024
Hi ***! We appreciate you for your feedback. We are happy to learn that we provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family!Review from Debbie H
5 stars12/02/2024
**************** is top notch, helpful and happy to do so. Thanks for continuing to provide as much a great product!Highlights for Children, Inc. Response
12/04/2024
Hi ******! Thank you for taking the time to share your experience with us. We are happy to learn that you are satisfied with our products and service. Thanks for being a part of the Highlights Family!Review from Cynthia M
5 stars11/22/2024
Thank you for the SPEEDY response to my request for confirmation on existing subscriptions. I wanted to make sure that I wasnt forgetting anyone on my list.Highlights for Children, Inc. Response
11/25/2024
Hi Ms. ******** Thank you so much for your feedback. I am glad to learn that we provided you with prompt and efficient customer service.Thanks for being a part of the Highlights family!Review from Joshua R
5 stars11/22/2024
****** was an absolute pleasure to work with. Quick, efficient and concise. As the world moves more toward AI assistance it was a real joy to be able to chat with a person that immediately could save me time by being direct and helpful.Highlights for Children, Inc. Response
11/25/2024
Hi ******! Thank you so much for your feedback. We are glad to learn that ****** provided you with great customer service. We'll let her know that you were pleased with her service.Thanks for being a Highlights customer!Review from Diane S
5 stars11/21/2024
Chat customer service is fantastic. ********************** products are terrific! My grandson looks forward to his magazine.Highlights for Children, Inc. Response
11/25/2024
Hi *****! Thank you for taking the time to share your experience with us. We are thrilled to learn that you are satisfied with our products and service. Thanks for being a part of the Highlights Family!
Customer Review Rating
4.12/5stars
Average of 390 Customer Reviews
Contact Information
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.