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          Highlights for Children, Inc.
          BBB accredited business seal
          BBB Accredited BusinessA+Rated by BBB

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          400 Customer Reviews

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          • Sue J

            01/06/2025

            Very disappointed with customer service I placed an order November 7 and it was intended as a Christmas gift Still has not arrived after several attempts to contact the company. Chatted online with a service representative and still not arriving until two or three weeks. Will not be renewing this in the future

            Highlights for Children, Inc. Response

            01/08/2025

            Hello ***, thanks for taking the time to share your experience with us. We always appreciate feedback from our customers. I'm sorry to learn that your ****************** issue of Highlights+ Brain Play has not arrived as expected and any inconvenience you have experienced. After reviewing our records, it shows your order was processed as a response to our special offer that was scheduled to arrive by Christmas and nothing has been returned back to us as undeliverable. A replacement has been sent. I personally sent a response to your email regarding this concern. Once again, I apologize for any inconvenience you may have experienced.

          • Taylor A

            01/03/2025

            We love Highlights for Children. It was purchased for us by a family member and my son so looks forward to each new issue he gets in the mail. Highlights customer service even goes above and beyond; When we had a problem with this family member and didnt want them knowing our new address, which was updated by ****, the customer service representative helped me come to a helpful solution! I cant thank Highlights enough, and *****, for all the help!

            Highlights for Children, Inc. Response

            01/04/2025

            Hi ******! Thank you so much for your feedback. We are glad to learn that ***** provided you with great customer service. We'll let her know that you were pleased with her service.Thanks for being a Highlights customer!

          • Roger S

            12/18/2024

            Your website for ordering a magazine could use a tune up.Namely, I was unable to smoothly order a gift subscription, apply the promised "JOY" discount, input the address of the gift recipient, nor write the promised gift subscription note without having blind faith that all of these things would work out sometime AFTER I hit the "Checkout" button.I did not want to proceed with this blind faith approach because I've been "burned" in the past on other websites whereby the promised good were not available at the ************ could very easily fix this situation by adding some words to the website that explained the approach you are using, which seems to be "Check out first and then we'll handle the details."Thanks for listening: I got Highlights as a kid in 1950, and otherwise would have given up!All the best,***** *.

            Highlights for Children, Inc. Response

            12/21/2024

            Hi *****! Thank you for sharing your feedback. Providing a world class customer experience is our top priority and I apologize that it wasnt demonstrated to you. Our records show your Highlights subscription order was successfully processed on December 19, 2024. Your order was processed using JOY and was billed at 12 months for $30.00 as provided. The first issue will arrive within 4-6 weeks starting with the February 2025 issue and child will receive a free Hidden Pictures fun book for purchase. We always appreciate feedback from our customers. Once again, I apologize for any inconvenience you may have experienced. I personally sent a response to your email regarding this concern.

            Highlights for Children, Inc. Response

            12/21/2024

            Hi *****! Thank you for sharing your feedback. Providing a world class customer experience is our top priority and I apologize that it wasnt demonstrated to you. Our records show your Highlights subscription order was successfully processed on December 19, 2024. Your order was processed using JOY and was billed at 12 months for $30.00 as provided. The first issue will arrive within 4-6 weeks starting with the February 2025 issue and child will receive a free Hidden Pictures fun book for purchase. We always appreciate feedback from our customers. Once again, I apologize for any inconvenience you may have experienced. I personally sent a response to your email regarding this concern.

          • Alix E

            12/06/2024

            So quick and easy. Great company to work with. Quick and very nice.

            Highlights for Children, Inc. Response

            12/09/2024


            Hi Alix! We appreciate you for your feedback. We are happy to learn that we provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family!

          • Pat S

            12/03/2024

            Very prompt with helping me with my mistake. This will allow me to replace before Christmas.

            Highlights for Children, Inc. Response

            12/05/2024

            Hi ***! We appreciate you for your feedback. We are happy to learn that we provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family! 

          • Debbie H

            12/02/2024

            **************** is top notch, helpful and happy to do so. Thanks for continuing to provide as much a great product!

            Highlights for Children, Inc. Response

            12/04/2024

            Hi ******! Thank you for taking the time to share your experience with us. We are happy to learn that you are satisfied with our products and service. Thanks for being a part of the Highlights Family!

          • Cynthia M

            11/22/2024

            Thank you for the SPEEDY response to my request for confirmation on existing subscriptions. I wanted to make sure that I wasnt forgetting anyone on my list.

            Highlights for Children, Inc. Response

            11/25/2024

            Hi Ms. ******** Thank you so much for your feedback. I am glad to learn that we provided you with prompt and efficient customer service.Thanks for being a part of the Highlights family!

          • Joshua R

            11/22/2024

            ****** was an absolute pleasure to work with. Quick, efficient and concise. As the world moves more toward AI assistance it was a real joy to be able to chat with a person that immediately could save me time by being direct and helpful.

            Highlights for Children, Inc. Response

            11/25/2024

            Hi ******! Thank you so much for your feedback. We are glad to learn that ****** provided you with great customer service. We'll let her know that you were pleased with her service.Thanks for being a Highlights customer!

          • Diane S

            11/21/2024

            Chat customer service is fantastic. ********************** products are terrific! My grandson looks forward to his magazine.

            Highlights for Children, Inc. Response

            11/25/2024

            Hi *****! Thank you for taking the time to share your experience with us. We are thrilled to learn that you are satisfied with our products and service. Thanks for being a part of the Highlights Family!

          • Sherie B

            11/21/2024

            **************** was very efficient handling my problem. Great service.

            Highlights for Children, Inc. Response

            11/22/2024

            Hi ******! Thank you so much for your feedback. I am glad to learn that we provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family!

          Customer Review Rating

          4.11/5

          Average of 400 Customer Reviews

          Contact Information

          1800 Watermark Dr

          Columbus, OH 43215-1048

          Get Directions
          Visit Website
          (614) 486-0631

          Business hours

          8:00 AM - 6:00 PM
          Business Hours
          8:00 AM - 6:00 PM
          8:00 AM - 6:00 PM
          8:00 AM - 6:00 PM
          8:00 AM - 6:00 PM
          8:00 AM - 6:00 PM
          Closed
          Closed

          BBB Rating & Accreditation

          BBB accredited businessA+

          Accredited Since: 9/1/1948

          Years in Business: 79

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

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