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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Magazine Publishers

Highlights for Children, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Publishers.

Reviews

This profile includes reviews for Highlights for Children, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Highlights for Children, Inc. has 9 locations, listed below.

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    Customer Review Ratings

    4.11

    Average of 366 Customer Reviews

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    Review Details

    • Brenda K

      Date: 05/21/2025

      I subscribed to Highlights magazine for my Great-grandson, scheduled to begin May 2025. I called within the last 7 days and spoke to someone regarding the delivery of the magazine. I was told it was incorrectly addressed . . . using my grandsons name instead of his mother's, and RETURNED AS UNDELIVERABLE. After determining what the issue was, I was assured my subscription would be RESTARTED on August 2025-August 2026, RATHER than RESEND the May issue, as well as the June and July issues for 2025, when avaiable. Today I received a message from Highlights stating that my subscription will end MAY 2025 !!!!!!!!!!!!! VERY POOR SERVICE PROVIDED

    • Joy B

      Date: 03/13/2025

      Joy B

      Date: 03/13/2025

      Highlights has the WORST customer service ever! I cancelled my ************ subscription on January 3rd and they continue to automatically charge me for the subsequent months! Ive contacted them multiple times to refund me for the extra charges and to STOP charging me, but it hasnt worked yet. It has been a nightmare trying to cancel a subscription and to stop the charges! I wished I had NEVER subscribed in the first place!

      Highlights for Children, Inc.

      Date: 03/17/2025

      Hello Joy. Thanks for taking the time to share your experience with us. I am sorry for the misunderstanding regarding our Puzzle Buzz membership.  According to the club offer details, new shipments are processed and mailed approximately every three weeks until all available clubs shipments are sent, or the membership is canceled. Your account was successfully cancelled on March 3, 2025 and the final shipment has been refunded. Please keep the final shipment with our compliments. Your account is closed and balance is $0.00.

    • Kyle A

      Date: 03/11/2025

      Kyle A

      Date: 03/11/2025

      Sad. I always enjoyed highlights as a kid and wanted my daughter to enjoy it. Paid multiple times and never received one magazine. Quick to charge your card and take your money without sending you anything. My daughter waited 2 months and never got 1 item. Disappointed every time going to the the mailbox. Sad to see a classic fail.

      Highlights for Children, Inc.

      Date: 03/13/2025

      Hello ****.thank you for taking the time to share your experience with us. We are so sorry for any inconvenience you have experienced regarding Puzzle Buzz,and that the first shipment has not arrived. We have a 100% satisfaction guarantee for all of our products. We have reviewed your account and processed a cancellation to ensure no additional shipments will be processed or mailed, and sent a replacement for missed shipment on March 10, 2025. Please allow 2-3 weeks to receive. Once again, I apologize for any inconvenience this has caused.

    • Annette J

      Date: 02/13/2025

      Annette J

      Date: 02/13/2025

      I only want the magazine the box of *********** was not age appropriate & do not want to receive any more "boxes"

      Highlights for Children, Inc.

      Date: 02/18/2025

      Oh no *******!  It is disappointing that the High Five Activity box was not age appropriate.  I have canceled future shipments of the High Five Activity boxes for you.  We offer 100 % satisfaction guarantee on all of our products.  I personally sent a response to your email regarding this concern.  

    • Rebekah O

      Date: 02/03/2025

      Rebekah O

      Date: 02/03/2025

      Absolutely terrible experience. I ordered a childrens puzzle book subscription (2 puzzle books per month). I placed the order 11-20-2024 with guarantee it would activate by Christmas as a gift for for mentally disabled adult child for christmas. ** did not arrive. I reached out to the ******* and they said it will arrive early Jan. ** I thought I will give it to her on her Birthday which was the end of Jan. ** did not arrive. I contacted them two more times. Each time I verified the address, they said no problem noted should get it in 2-3 weeks. Feb 3, still nothing. Contacted them for the fith time, still after verifying my address for the fifth time, they say no problems noted, we added extra months and you should get in 2-3 weeks. Exact same verbiage each time, no results, no apologies, no reason provided, and they are very hard to communicate with (only by e-mail)! Very unhappy and wondering if they are fraudulant.

      Highlights for Children, Inc.

      Date: 02/05/2025

      Hello *******, thanks for taking the time to share your experience with us. We always appreciate feedback from our customers. I'm sorry to learn that your ****************** issue has not arrived as expected and any inconvenience you have experienced. At times we may experience a higher volume of emails. During this period the response times are longer than usual, but we work our way through each and every contact as soon as we can. After reviewing our records, it shows the first issue of Puzzlemania should have arrived within 4-6 weeks from order date and nothing has been returned as undeliverable. We have confirmed the delivery address and sent a replacement for missed issues. I personally sent a response to your email regarding this concern. Once again, I apologize for any inconvenience you may have experienced.

    • Marti Q

      Date: 01/30/2025

      Marti Q

      Date: 01/30/2025

      I am still trying to have a years subscription that I paid for in November 2024 mailed to the correct address. I'd like to note that my card was charged quickly. Every time I have called, or now have been emailing, I am invited to purchase more items! I am still trying to receive my original purchase. This was intended to be a gift for a December birthday, so Highlights has failed miserably to date.

      Highlights for Children, Inc.

      Date: 02/03/2025

      Hi Ms. ****** Thank you for sharing your feedback. Providing a world class customer experience is our top priority and I apologize that it wasnt demonstrated to you. Our records show an address change was successfully processed on January 31, 2025 and your subscription has been extended for missed issues. Your subscription will now expire ending with the April 2026 issue. A replacement for the January and February was resent. Please allow 2-3 weeks to receive. Once again, I apologize for any inconvenience you may have experienced. I personally sent a response to your email regarding this concern.

    • Taylor A

      Date: 01/03/2025

      Taylor A

      Date: 01/03/2025

      We love Highlights for Children. It was purchased for us by a family member and my son so looks forward to each new issue he gets in the mail. Highlights customer service even goes above and beyond; When we had a problem with this family member and didnt want them knowing our new address, which was updated by ****, the customer service representative helped me come to a helpful solution! I cant thank Highlights enough, and *****, for all the help!

      Highlights for Children, Inc.

      Date: 01/04/2025

      Hi ******! Thank you so much for your feedback. We are glad to learn that ***** provided you with great customer service. We'll let her know that you were pleased with her service.Thanks for being a Highlights customer!

    • Roger S

      Date: 12/18/2024

      Roger S

      Date: 12/18/2024

      Your website for ordering a magazine could use a tune up.Namely, I was unable to smoothly order a gift subscription, apply the promised "JOY" discount, input the address of the gift recipient, nor write the promised gift subscription note without having blind faith that all of these things would work out sometime AFTER I hit the "Checkout" button.I did not want to proceed with this blind faith approach because I've been "burned" in the past on other websites whereby the promised good were not available at the ************ could very easily fix this situation by adding some words to the website that explained the approach you are using, which seems to be "Check out first and then we'll handle the details."Thanks for listening: I got Highlights as a kid in 1950, and otherwise would have given up!All the best,***** *.

      Highlights for Children, Inc.

      Date: 12/21/2024

      Hi *****! Thank you for sharing your feedback. Providing a world class customer experience is our top priority and I apologize that it wasnt demonstrated to you. Our records show your Highlights subscription order was successfully processed on December 19, 2024. Your order was processed using JOY and was billed at 12 months for $30.00 as provided. The first issue will arrive within 4-6 weeks starting with the February 2025 issue and child will receive a free Hidden Pictures fun book for purchase. We always appreciate feedback from our customers. Once again, I apologize for any inconvenience you may have experienced. I personally sent a response to your email regarding this concern.

      Highlights for Children, Inc.

      Date: 12/21/2024

      Hi *****! Thank you for sharing your feedback. Providing a world class customer experience is our top priority and I apologize that it wasnt demonstrated to you. Our records show your Highlights subscription order was successfully processed on December 19, 2024. Your order was processed using JOY and was billed at 12 months for $30.00 as provided. The first issue will arrive within 4-6 weeks starting with the February 2025 issue and child will receive a free Hidden Pictures fun book for purchase. We always appreciate feedback from our customers. Once again, I apologize for any inconvenience you may have experienced. I personally sent a response to your email regarding this concern.

    • Alix E

      Date: 12/06/2024

      Alix E

      Date: 12/06/2024

      So quick and easy. Great company to work with. Quick and very nice.

      Highlights for Children, Inc.

      Date: 12/09/2024


      Hi Alix! We appreciate you for your feedback. We are happy to learn that we provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family!

    • Pat S

      Date: 12/03/2024

      Pat S

      Date: 12/03/2024

      Very prompt with helping me with my mistake. This will allow me to replace before Christmas.

      Highlights for Children, Inc.

      Date: 12/05/2024

      Hi ***! We appreciate you for your feedback. We are happy to learn that we provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family! 

    Highlights for Children, Inc. is NOT a BBB Accredited Business.

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