ComplaintsforRockford Homes, Inc.

• Initial Complaint

  07/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Description:I'm original owner of 10.5 yo house. I have hired 2 independent structural engineers, both who have observed the block basement walls are leaning. Rockford Homes indicated that problems are due to settling and also hired ******** ****** engineer who concluded that the walls are within guidelines. (I don't know guidelines.) I have had several companies (basement, gutter drains, etc) who have made various recommendations.

   

  7/29/2024 BBB received phone message from consumer stated she has 10.5 year old house not 1.5 as stated on original complaint.

  

  Business response

  07/25/2024

  We made several courtesy visits to ****** home in hopes to shed light on her water intrusion and foundation settling issues. We reported to her that the concrete patio that was installed in the rear of the home was installed over an underground conductor and more than likely it had settled, since it lined up with the water seepage in the basement. This patio was installed sometime after the 2014 closing, by a third-party concrete company hired by the homeowner. She subsequently had the conductor scoped to find that the installer did not change the existing pipe to a crushproof pipe and water was able to get to the foundation.
  
  Please see the attached inspection report that was sent to the buyer. The architectural engineers findings pointed out that the foundation cracking was typical settlement of a block foundation, due in part by a negative grade on the right elevation. Its important to mention that the engineer that Rockford Homes hired was an unbiased third-party engineer, while at least one of the engineers the buyer brought in were affiliated with a basement repair company.
  
  Please see the attached code pages. The last page specifically addresses the deflection limitation at L/240 based on the height of the wall. He did not state anything in the letter regarding compliance with these values, simply that the wall appears to be in sound and serviceable condition as currently installed.
  
  It was explained to the buyer that we are confident that her foundation was built per plan and is structurally sound. With the confirmation of only cosmetic settlement cracks and no existing issues per the engineer, we are confident that Rockford has constructed a quality home that, like all homes, is in need of maintenance.
  
  

  Customer response

  08/02/2024

  I am rejecting this response because: 
  1. Rockford made 2 visits to my home, the last visit with their unbiased engineer. This engineer verbally said a few times when exiting my home "the walls are within guidelines." I question whether or not ******** ****** is a distributor of products to Rockford...so maybe not completely "unbiased."
  2. Both engineers I hired declared that the tops of the basement walls were leaning inward from to 1-1/2.
  3. Rockford addresses the patio installed over underground conductor settling. This is a minor issue compared to overall problems with tops of basement walls bowing inward. He also mentioned that I had the conductor scoped...I had only the downspout conductor scoped and was told that it was not draining well, water standing in pipes, due to pipes being in poor condition and negative flow, not just under the patio, but throughout the drainage system. I plan to replace this gutter drainage system with a heavy-duty pipe extending to rear of the yard rather than the front.  There are several areas throughout the basement that water puddles and efflorescence (pics attached) is apparent along all wall bottoms.
  4. Rockford recommended I contact ****** concerning the efflorescence, as water barrier applied to outside basement walls has 30 yr warranty. ****** checked 3 small areas and indicated that water leakage was due to foundation cracks.
  5. I have had numerous companies providing suggestions. One quote received from *********************** (they separated details, one proposal addressing leaning walls/one on additional sump pump installation, but it recommends basically the same remedy as ********. $29,230.09 + $17,532.33 = $46,751.42. Their recommendations were NOT based upon any structural engineer reports, but strictly based upon their observations as a basement company. (attached)
  The 2nd quote is from ******* based upon engineer report from S********* ************* ********* ***** who manufacture products to correct foundational issues. Their recommendation was to achieve highest/optimal corrections with a ******* quote of $78,382 in addition to expenses of replacing concrete, re-installing 2 steps onto patio, unhook/move generator and re-hooking. I couldnt even contemplate this remedy due to cost. (attached)
  6. After speaking to *** about this, he revised his recommendationsworking from the inside only rather than outside/inside; revised quote is now $34,000 (attached).
  7.There are numerous cracks throughout and one cement block next to the steel beam has pushed outward (pic attached). I noticed this upon purchase and pointed it out to Rockford representative, but he wasnt concerned, but it is much worse now.
  8. Rockford stated that foundation cracking was typical settlement of a block foundation, due in part by a negative grade on the right elevation. I have previously placed soil in this area and was preparing to do so again, but *** engineer recommended no additional soil until walls are stabilized. The other sides of the house do not have negative grade, but still have leaning upper walls.
  9. Rockford states that home is in need of maintenance. I would sayTHIS IS A LOT MORE THAN needed maintenance on 10.5 yo home.
  10. This housing development has hilly terrain, therefore excess water, but it doesn't appear that Rockford made adaptations for this.
  I purchased this new house at 71 years old thinking that I would not have major expenses within my lifetime. So this has been a very stressful few months.
  Im not interested in making money, but rather just to recoup some of the expenses.
  Rockford representatives have been cordial to me, answering my questions, etc. but I do believe Rockford Homes should be held liable for much of the expense.
  Unable to include all pertinent files. Thank you.

  Regards,
  
  *************************

  

  Business response

  08/07/2024

  Rockford Homes position in this matter is unchanged, based on the information provided by the engineer who was onsite during our second visit. Rockford Homes considers the matter closed and will have no further comment.

  Customer response

  08/16/2024

  Buyers beware of dealing with Rockford Homes. They do not accept responsibility for any problems even though 2 structural engineers reported upper basement walls were leaning inward.

  * **** * ******** *** *** * ******* ***** ***** ***** ***** ***** *** ******** ******* *** *** ********* ********** *** ******** ***** *** ** ********* 

  BUYER BEWARE!

  .

   

• Initial Complaint

  05/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We closed our home with Rockford in Feb 2023. Early 2024 (Jan/Feb) we found out that mice infiltrated, made nests, and left feces all over insulation panels in our basement due to the gaps between basement windows and the walls. Rockford came fixed/closed the gaps. However, the cleanup was never done properly and the Rockford guy (Jay) lied to us twice First time, he said he cleaned it up and replaced the panels that were infected. However, later on, my husband found out 2 panels around our kid toy storage were full of feces. We called him and he didnt respond for weeks. He finally came and cleaned it up again and he said that everything was fixed/cleaned this time and he checked all panels. We trusted him and signed off the 1-year warranty list, but more than 1 month later, my husband found out more panels with the same problem. He seemed to be nice, we trusted what he said and now we realized his dishonesty! It is not just that. Rockford left a hole right below the garage wall and the mice infiltrated our garage and made nests in a grill. Just terrible things to happen for a new build. Rockford was careless and unprofessional in building. But how the situation was handled was even worse.

  

  Business response

  06/03/2024

  On 5/31 at 8am, the Rockford Customer Care Team arrived at **** ***** ****** **. to remove all affected band board insulation, clean the mess left by mice, and replaced the band board insulation with new. We understand that the buyers were pleased with this and would like to retract their complaint.

  We appreciate the opportunity to make things right and are truly sorry for the inconvenience.

   

  Thank you

   

  Customer response

  06/14/2024

  
  Hello,
  
  We would like to "Accept Business Response". Our complaint ID number ********
  
  Please let us know if anything else is needed.
  
  Thank you,
  *******

• Initial Complaint

  06/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of Transaction: Mar 02 2023 Purchased from Rockford Homes - Micheal K*** - ** ** ***** Amount Paid: 725k+ What Agreed? - Rockford commited to install seed and sod in a month i.e. April 2023 Nature of Dispute - Rockford doesn't treat customer fairly. I didn't get seed and sod installed for 3 months while many houses closed after mar 02 2023 got seed and sod. And one house got the seed and sod even before closing. Rockford Homes has not tried to resolve it and always provided reasons of not treating me fairly.

  

  Business response

  06/12/2023

  
  We appreciate the opportunity to respond to the customers complaint.

  
  Our team has reviewed and explained the escrow agreement as part of our contract with the customer. Rockford has made no deviation from our agreement. We do not now or ever make claims to specific timelines for the completion of escrow related installations. We can only provide estimates based on the information we receive from the vendors completing the installation. The nature of the escrow installations is volatile relating to many factors of which we have explained at length to the customer. The seed and straw will be installed as soon as possible weather permitting per our contract.

   

  
  

  Customer response

  06/18/2023

  I have paid for the service that i haven't recieved and i am paying daily interest to the bank for the service that is not yet delivered. I have given the money so nothing else matter.

  I understand the weather reasoning but when the weather was good the company serviced the customer that were behind me. I feel that the company has not treated me fairly.

   

  Lastly, I haven't received call from the person who sold me the house and signed the final paper work.
  
  Regards,
  
  ***** ****

  

  Business response

  06/20/2023

  Rejecting our explanation of how weather related escrow items are handled, will not help to get the rear yard seed installed any faster. Please be patient, we have every intension to install/plant your rear yard seed in a timely manner. We hope that our vendor will get the work completed with in the next couple weeks. 

• Initial Complaint

  05/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We signed our new home with Rockford, and our scheduled closing date is set for June 1st, 2023. Rockford did a terrible job with our roof installation. Roof has been in place for almost 6 months. Despite the nearing closing date, we are faced with ongoing problems such as missing gutter aprons, inadequate sealing, and shingles that are easily lifted with just fingers and constantly flapping in the mild winds. Sales person and construction manager pushing hard to get the closing done without giving any assurance of addressing and rectifying these critical issues. I’m surprised how city and county inspectors signed off on this improper installation and not meeting the code standards. Sales person keep stressing that it has been approved by BIA, City, county inspectors and doesn’t matter what private inspection reports says. I’ve done inspections with three different certified roofing companies and all of the reports clearly states that the absence of gutter aprons is a direct violation of the code standards and poses a potential risk for water damage and improper drainage. Additionally, the inadequate sealing and easily lifted shingles raise concerns about the overall durability and protection of the roof. I am extremely disappointed by Rockford's handling of this matter, as it goes against the quality craftsmanship, and customer service that should be upheld during the construction process. We firmly believe that as consumers, we have the right to a safe and properly constructed home, and it is the builder's responsibility to deliver on these expectations. I have attached copies of the private inspection reports and these materials serve as substantial evidence of the issues at hand and support the urgency of our complaint. We deeply regret our decision to choose Rockford and invest nearly a year and a half, as there are numerous other builders available who offer superior quality and customer experience.

  

  Business response

  05/30/2023

  Good morning, 

  We received the inspection report and notification of roofing issues late on 5/25/23 heading into a holiday weekend. Our sales models are closed on Thursday and Friday, so we were unable to respond. I feel that a complaint to the BBB is not warranted since we were just notified of the concerns. We must be given the opportunity to review the inspection report and have our personal review the items of concern. The home will be built to industry standards and we will address each and every concern on the inspection report. We offer a one year top to bottom warranty and will honor and repair/replace any items that are not installed to industry or manufacturers specifications 

  Customer response

  05/31/2023

  I agree that the inspection reports were sent on 05/25/23, as I was unable to schedule any inspections until the home was fully ready. I did notify the construction manager about the roofing issues and other concerns raised in the report during the home owner's orientation. Additionally, I visited the sales model on 05/27 and had in person conversation with the sales representative and she clearly stated that 'we do not care about the private inspection reports'. I must disagree with builder statement that "the home will be built to industry standards and we will address each and every concern on the inspection report." Unfortunately, most of the issues outlined in the inspection report were never addressed. 
  During my visit to the house today, it's just a day before the closing, I was disappointed to find that the construction manager showed little interest in addressing the cabinet alignments, as well as the chips and dents on the doors that were noted during the final walkthrough. It seemed as though my concerns were not being taken seriously.
  In addition to the unresolved issues, I must express my disappointment with the overall quality of the house's finishings. They do not meet the standards I have seen in other Rockford model homes, and they are of substandard quality.And I don't understand why Rockford keeps insisting on claiming the warranty for all the glaring issues even before closing.

  Customer satisfaction should be a top priority for any reputable builder. I had high expectations for the quality of service and workmanship, given Rockford's reputation. Also, it's quite disappointing to see the salesperson's response after signing the contract.

  The only satisfactory thing in all of this was that the builder held the roof contracting vendor accountable for the roofing concerns, which was my utmost concern.
  
  

  Regards,
  
  *********** ***********

  

  Business response

  06/01/2023

  We have built the home to meet or exceed industry standards. Each home is hand built and will may have minor imperfections, these imperfections exist in every home and every model home. Please review the Limited Warranty Agreements and Guidelines for New Homes link that was resented at time of contract. 

• Initial Complaint

  09/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently closed on my new home constructed by Rockford. When we signed the contract last year Rockford included a standard features list in my contract signing packet which states that my new home will have interior walls with 16 on center stud spacing but I found out that Rockford built my home with 19.2 on center stud spacing and when I brought it to their notice they pointed me to the disclaimer on the standard features list sheet which states that Rockford reserves the right to change/replace any item on it at any time without any notice. But the contract I signed with them also states that "Rockford reserves the right to make minor revisions/or substitutions provided they are of equal and greater quality and value to the item being replaced". I don't think 19.2 OC stud spacing is of equal or greater quality and value to the 16 OC stud spacing, when I pointed this out to them I didn't get any response back. I'm glad in a way that they decided to just change the stud spacing but not change my central air to window A/c units as central air is also part of the standard features list and they could have changed it if they wanted to.

  

  Business response

  09/09/2022

  All the exterior walls are framed 16" OC on this particular home. The interior walls may vary from 16" to 24" to accommodate mechanicals. These variations in interior wall framing dimensions were conveyed to the homebuyer onsite by the Construction Supervisor. Sorry, but we will not be financially compensating the homebuyer. 

  Customer response

  09/10/2022

  I am rejecting Rockford's response. 

  I don't understand why Rockford keeps bringing up stud spacing of exterior walls when my complaint is solely about interior walls which are not framed with 16 OC spacing as stated on the standard features sheet attached to my complaint. Here is the response I got from Rockford sales rep when I brought up this issue with her "I brought this up to management and spoke to David. He stated that your exterior walls were framed at 16” on center and that it was only certain non-load bearing interior walls that were framed at 19.2” on center. There is a disclaimer on the bottom of the standard features list that you initialed that states that we reserve the right to make modifications or revisions to specifications, dimensions, product features, design…etc.". As you can see she clearly states that interior walls in our house are framed at 19.2" OC and this was done because they can pretty much make any changes they want(attaching copy of the email). Also attaching a picture of the interior wall that I took during the building process which has studs spaced out at 19.2" OC and it was not done to accommodate any mechanicals. So the claim that "The interior walls may vary from 16" to 24" to accommodate mechanicals" is incorrect. 

  I understand construction of a house is a complex process and some mistakes are bound to happen. Some builders accept the mistakes done and try to do right by the customer and some try to fall back on the fine print in the spec sheet or contract.

  P.S. I didn't even ask for a financial compensation. I asked to throw in garage door openers or drywall my garage exterior walls in compensation for it.

   

  Regards,
  
  ****** ****

• Initial Complaint

  09/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We closed on our home with Rockford on 4/18/22. Per our agreement, Rockford provides a 90-day and a 1 year warranty visit. We supplied Rockford with our list 86 days after closing on 7/13/22. They scheduled a customer service technician to come out on 8/3/22. We walked the entire property inside and out. He generated a thorough list of items that need addressed and scheduled the work to be completed on 9/7/22 at 9am. He also stated he would share the list with us and let us know if there were any items they would not take care of but we did not receive either of those. We were responsible for moving furniture and marking problem areas with blue tape prior to their arrival on 9/7. We spent a few hours doing that the evening of 9/6. On 9/7, we paid for our daughter to go to daycare to give the workers unobstructed access to our home with no distractions as they requested. My wife and I both took the day off work to assist with any questions during the appointment. Rockford and their subcontractors failed to show up on 9/7. We received no notification that our appointment was canceled or that no one would be showing up. We spent 45 minutes attempting to reach out to figure out where they were when we were finally notified that there was an error on their side when scheduling the subcontractors. We are looking for an immediate resolution to have these subcontractors address the issues in our home per our agreement ASAP. Most of these items have been outstanding for almost 2 months while a few are still lingering from our closing punch list in April. if they are unable to complete this work by the end of the week, we will be seeking compensation for the time we spent moving furniture, marking problem areas, paying for childcare, and taking off work for an appointment Rockford scheduled but failed to show up for.

  

  Business response

  09/08/2022

  Unfortunately our service technician had a ******* ********* yesterday and did not inform anyone in the office. It is my understanding that our ******** ** *******. Elliot ****, contacted you immediately after you called into the office. We apologize for the inconvenience and Elliot will be reaching back out to you today after he retrieves the paperwork from the service tech. We will reschedule the service appointment as soon as possible, at your convenience. 

  Customer response

  09/08/2022

  I am rejecting this response because: This is not what Eliot told me yesterday.  He stated the technician ** ****** ***** *** ******** ******* ** * ******* *********.  Even if that is the case, there should have been numerous subcontractors arriving at my house yesterday regardless of what is happening with Rockford's technicians.  Rockford failed to schedule their subcontractors for the agreed upon date.  It is that simple.  As I stated in the original complaint, we are seeking a refund for the wasted time, work, and expenses we made to accommodate Rockford's visit.  

  
  Regards,
  ******* *****

  

  Business response

  09/09/2022

  There is absolutely no misleading what so ever. We simply had an ******** **** ******* *********** ******* ****** **** ******** *** ***********. Sorry that one of our ********* *** ********* ***** ** ******** and perform your service work, we were unaware of the severity of the situation. Our Director of Service has picked up the ball and will schedule your service work to be completed as soon as possible. 

  Customer response

  09/09/2022

  I am rejecting this response because: they have provided no resolution. They clearly stated this was a ******* ********* and that’s why no one showed up, but it’s their failure to schedule and communicate. Once again they take no responsibility. This is Rockford’s problem and we are the ones that have to suffer because of it. Per our original complaint, we gave them until today to resolve these issues and that has not happened. There has been no resolution and no follow up services scheduled. There is also no resolution to the rectify our wasted time and money. Once again, this complaint will not be closed until they actually address these issues in our complaint caused by their mistakes. 
  
  Regards,
  ******* *****

• Initial Complaint

  08/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a 3 yr old Rockford home. Recently the roof started leaking and water was coming down through the the ceiling fan in my sons room. I had a roofer come out. He provided me with pictures of shingles installed missing chunks out of them, and explained there was too many minor mistakes and poor craftsmanship for a new build. I reached out to Rockford to request reimbursement of $210 to fix the issue and requested they cover the cost for a 3rd party inspection of roof and sheathing. They declined and claimed wind damage. These shingles were installed with missing sections and need to be held accountable for the poor craftsmanship.

  

  Business response

  08/30/2022

  We have review the photographs and discussed the situation with our professional installation company and they have reviewed discussed the photographs with Certainteed the shingle manufacturer. It appears to be a classic case of wind damage. The photographs show that the shingles were overlapped correctly and sealed tight, they have not leaked in three years. If there was a defective installation as  suggested, the shingles would have leaked in the first year of warranty. 

  Customer response

  08/30/2022

  I am rejecting this response because: Can you please explain to me how this could be wind damage if the roof was intact with no loose or missing shingles, yet these two shingles were missing sections of them? The roofer with 30 yes experience confirmed this  is in fact not wind damage, but poor craftsmanship during the installation.  The shingles in the pictures were installed missing those chunks and the roof very well May have leaked prior, just not enough to be noticed. 
  
  Regards,
  ***** *****

  

  Business response

  09/07/2022

  We did do a repair for wind damaged shingles on the south west corner of the roof, near the gutter in July of 2019. This was a courtesy repair, as wind damaged shingles are not covered during the one year warranty. Sorry, we will take no further action with regard to your current wind damaged shingles. 

  Customer response

  09/07/2022

  I am rejecting this response because: You previously said within the 1 year warranty you cover everything top to bottom, are you now retracting that statement?  If that is the case I would have preferred to pay for it myself if it was "not covered" during that time period, rather than have a contractor of Rockford Homes do poor craftsmanship and simply slap a band aid over it only to cause issues down the road.  Furthermore, CertainTeed Asphalt shingles have a 15 yr wind warranty to withstand 110MPH if properly installed.  Since living here, there has never been anywhere near 110MPH wind gusts.  This would confirm either poor craftsmanship with the initial stall or a defective product.
  
  Regards,
  
  ***** *****

• Initial Complaint

  07/26/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Lethargy and carelessness Once you enter into contract, they don't want to see you, hear you, and forget about them talking to you or answering you. They are not best in term of architecture capabilities and meeting timelines they have no clue how to interact with customer, Only sales agent will talk to you with shallow information and mostly it will not help/resolve any of the issues you brought in ; attaching sample of their work for your reference. This builder didn't finish the job in time 1) Even pointed out problems were not address for a month and now all of sudden , they are threatening to change the closing date 2) never received answer from the builder, only sales person talks to you with shallow information. i have huge list that they should address and they are doing nothing about it. 1) The height of French door is 6” low and not matching to overall window heights. With bigger French door that we talked it suppose to match with the window height (Biggest concern). 2) Bedroom 3( one with scones in it ), north facing window height is not matching to height of the windows on the westside in the same room (Bigger Concern) ? current Discussion is on this topic in email trail below 3) Washroom counter tops depth seems less everywhere , for example in master bed room it isn’t even at par with side walls( Big concern) 4) Both The staircases are very narrow, to 1st floor and to basement, They are only 33” wide, what I think standard is 40”!! 5) Basement top is not insulated yet… 6) Porch was NOT finished painted.

  

  Business response

  07/28/2022

  We are apologize for the delays in construction and any misinterpretation you may have had during the home building process. We have reviewed your complaint and compared your concerns to the contract and blue prints and have not found any contractual discrepancies. We reviewed the blue prints with you at the pre permit review and the pre construction meeting to make sure that all your exacting specifications in the contract were included on the blue prints. 

  In order to address your concerns, we have offered to postpone the closing so we would have the opportunity to address any and all misinterpretations that buyer may have. The buyer has not accepted our resolution and has asked for an additional $10,000 discount. Our policy is to resolve misunderstandings and any correct any deficiency's perceived by the buyer, not discount the contract contract amount. We understand that the custom home building process can be difficult and there are misinterpretations throughout the process that need to be addressed, and we have addressed every and all concerns during the process. 

  

  Business response

  08/03/2022

  We have responded to every phone call, email and text message. Unfortunately, there has been some misinterpretations and communication struggles with this buyer. We have built the home per the buyers exacting specifications, per the contract and per the blue prints. Sorry we did not meet and exceed their expectations. 

  Customer response

  08/03/2022

  Please find email here by that clearly shows negligence and ignorance on Rockfords' part
  
  Regards,
  
  ******* *******

  

  Business response

  08/04/2022

  Sorry, but we will not be responding to his derogatory comment. 

• Initial Complaint

  07/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased our home January 21, 2022 and a portion of our funds were put into escrow for the yard. To date we have no yard, the entire landscape is overgrown with weeds inviting critters and ticks. Our yard is also full of rocks preventing us from maintaining the weeds with a mower. We have been told on several occasions that we would have someone remove the rocks, bring the yard to grade, have it inspected by the city of Hilliard and lastly have our yard installed with sod. None of this has been done and now homes that were purchased after ours are now getting all of the aforementioned done.

  

  Business response

  07/25/2022

  Unfortunately, we have had a very difficult season installing landscape and sod due to the labor shortages and rainy weather. We want the sod installed as soon as possible so we have a satisfied customer and our escrow funds of one and half times the cost of the sod is released to us; we are on the same team. 

  The lot was re-dozer graded today, the sod grade is schedule for tomorrow morning and the sod will be installed this week. Provided, we do not have a heavy downpouring of rain during the next couple days.  

• Initial Complaint

  06/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Over 90 punch out items that were supposed to be addressed prior to closing on our house in March. Still not addressed, and our attempts at contacting Rockford has been ignored.

  

  Business response

  06/22/2022

  Sorry it has taken us so long to complete the pre closing punch out items. Our service director and technician will oversee the completion of all items. It is my understanding that they met you at your home yesterday and they have put together a plan with you to complete all outstanding items.  

  Customer response

  06/22/2022

  I am rejecting this response because: 
  

  That is incorrect.  No one met with us yesterday (6/21) and currently there is no plan in place to remedy the issues. 

  Regards,

  
  ******* *****

  

  Business response

  06/27/2022

  Our staff has been communicating with Mr. Fares and we are scheduling the work to be completed. 

  Customer response

  06/28/2022

  I am rejecting this response because: 

  The scheduling, scope of work (SOW) and physical work has not been completed, so until that is complete we are unable to accept the response. 

  
  Regards,
  ******* *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩