ComplaintsforPeak Property Group, LLC

• Initial Complaint

  08/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am renting an apartment through Peak Property Group in **********. I have lived there since August of 2023 and our lease ends in July of 2025. In December of 2023, our **** system began leaking large amounts of water all over the bedroom entryway. We immediately contacted our leasing agency. After five maintenance requests and multiple emails, the **** leak was finally fixed in June of 2024, but extensive water damage and mold still remains due to how long the leak persisted. We have continued to ask our landlord for mold removal and structural repair, but they have continued to ignore/refuse proper remediation. We had the **************************** inspect our apartment, and they found substantial mold growth and structural damage and issued an order to Peak Property for repair. Peak Property sent out a technician to paint over the mold, and when I asked him if there was a plan in place for mold remediation, he said he was only told to "make it look better." His supervisor was contacted and emailed us saying there is no visible mold, despite mold and structural damage being readily visible and there being a health department report stating mold is present. At this time, we want to terminate our lease as we no longer feel safe in our apartment due to severe health and structural integrity concerns and we have lost all faith in this actually being repaired, as our landlord has stated they only want to cover up the problem instead of treating it. We have submitted six maintenance requests and sent multiple polite emails asking for this to be handled over the past eight months and all of our requests have been ignored and refused. I am seriously concerned about respiratory illness due to our prolonged exposure to mold in a confined space. I have attached proof of our communication attempts and photos of the structural damage and mold: *****************************************************************************************************************************

  

  Business response

  09/16/2024

  I am awaiting further information and should have a respone by ***, thank you.

  

  Business response

  09/17/2024

  Hi ***** - Thank you for reaching our regarding the concerns you have brought to our attention at your apartment. We apologize if you do not feel these concerns were appropriately addressed. Over the past few weeks, our team has inspected and repaired/remediated all known issues. We will continue to follow up and re-inspect over the coming weeks to ensure no additional follow up is required. Please feel free to reach back out to our team if you have additional concerns and we would be happy to further discuss with you.
  
  Thank you.

• Initial Complaint

  08/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I lived at ************************************* **********, Oh for 3 years ending my lease on July 10, 2024. I am requesting assistance in obtaining my security deposit back from Peak Property Group. They are currently keeping it as the lease I am no longer apart of has been moved over to a new set of girls living at that address. Since one roommate stayed, they are not charging the new tenants a security deposit and keeping mine to cover their deposits. They say this is their policy, but its not right to keep my money to cover others. They have not been helpful in this matter and its poor business policy.

  

  Business response

  08/22/2024

  Thank you for reaching out regarding your concern. While we understand that not everyone continued to live in the house for another year, the lease itself was renewed for another year since at least one roommate stayed in the house. We are unable to process/return the security deposit until all residents have moved out and possession has been returned. We recommend you work with whoever stayed in the house to help coordinate between any old roommates and new roommates. Thank you.

  Customer response

  08/31/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22174683
  
  I am rejecting this response because: 
  I am just looking for a fair outcome as I do not feel that my money should cover anyone on the lease that I am no longer apart of    
  

  
  Regards,
  
  ***********************

• Initial Complaint

  08/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Peak will not refund my security deposit. I have repeatedly called and asked for this.We had 5 girls who moved into the home in 8/2021 and we all paid the security deposit. We renewed for the 2022/2023 year We renewed for the 2023/2024 year One of our roommates did not renew the 3rd year but found someone to take her spot/room and she signed a lease renewal. We moved out in July 2024.None of the new girls living in the home were required to pay a security deposit.**** is saying that since a new girl moved into the home the 3rd year they are going to use all of our security deposits for them.They say if any damage is done by the new tenants it will come out of our security deposits paid in 2021 that they refuse to give back.They never came to our home when we moved out to perform a move out inspection in July 2024.

  

  Business response

  08/22/2024

  Thank you for reaching out regarding your concern. While we understand that not everyone continued to live in the house for another year, the lease itself was renewed for another year since at least one roommate stayed in the house. We are unable to process/return the security deposit until all residents have moved out and possession has been returned. We recommend you work with whoever stayed in the house to help coordinate between any old roommates and new roommates. Thank you.

  Customer response

  08/23/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22173815
  
  I am rejecting this response because: 

  My name is no longer on the lease.  I fulfilled all of my lease obligations, I paid all rent on time and caused zero damage.  I have moved out and am due my security deposit.

  There are 5 NEW girls living in the home and NONE of them have paid a security deposit because you did not ask them to pay this.  You cannot use security deposits from the original 5 that lived there and have it carry over to the new girls just because one girl signed a renewal (the girl who signed renewal wasn't even asked to pay a security deposit). That is your job to collect security deposits from them, that is not our job.  If they move out at the end of their lease and there is damage it would come out of our deposits, tell us how this is fair?  None of the girls living there are going to pay us anything and are laughing at the fact that you did not collect security deposits from them.

  I have already spoken to an attorney and he suggested we file in small claims court and let this be heard in front of a judge.  That is our next step.

  Regards,
  

  
  *************************

  Customer response

  09/02/2024

  Hello, they will not return my security deposit so I will elevate this to small claims court.  Are you able to provide what mailing address for this company I would use on the small claims form?  They conveniently are not showing an office in ** where they manage several properties.

  thank you

  ******

  

  Business response

  09/05/2024

  Hi ****** - We are sorry to hear you are not satisfied with this resolution. However we are unable to process/return the deposit until all residents have vacated the property and returned possession. Per the terms of your lease agreement, "In circumstances where one or more Tenants renew the Lease Agreement, or circumstances where not all Tenants have moved out, the Deposit will not be returned to any vacating Tenants until all Tenants have delivered possession of the Premises to the Landlord."

  Thank you.

  Customer response

  09/06/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22173815
  
  I am rejecting this response because: 

  Just because one roommate renewed (and I did not because i graduated) that doesn't give you the right to hold my deposit.  We asked the girls living there now for our deposits and they laughed at **, they can cause all of the damage they want to and it would come out of our deposits that we paid, not them.

  I have filed a small claims case and have a date to meet in October.  I am hopeful that a judge will agree with our side.  I saw in Hamilton County Court website where your company has had several claims against your company for similar reasons as mine.

  
  Regards,
  
  *************************

  

  Business response

  09/16/2024

  Hi ****** - We are sorry to hear you are not satisfied with this resolution. We are attempting to be fair and reasonable with all parties involved, which is why we clearly identify this term in our lease agreement which you signed. "In circumstances where one or more Tenants renew the Lease Agreement, or circumstances where not all Tenants have moved out, the Deposit will not be returned to any vacating Tenants until all Tenants have delivered possession of the Premises to the Landlord."

  Thank you.

  Customer response

  09/16/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22173815
  
  I am rejecting this response because: 

  You are  not being fair and reasonable.  ***** was not one of the original tenants when we moved in in August 2021.  How come she didn't have to pay a security deposit when she moved in?  Why did the 4 new girls not have to pay a security deposit?  You need to return our security deposits and go after the 5 new girls living in the home and request that they pay a security deposit.  Why is it fair that if they cause damage over the course of this next lease term that it will come out of our deposits??  We have secured a court date in small claims and we can discuss this further in front of the magistrate.

  
  Regards,
  
  *************************

  

  Business response

  09/17/2024

  What is the expectation/recommendation from the BBB for how we should respond? We have stated our policy several times. The tenant agreed to the policy in writing via the singed lease agreement. Should this issue not be closed out at this point even though we don't agree with eachother?

  

  Business response

  09/17/2024

  Thank you ******. Attached is the signed lease agreement. Please see page 2, section V "Security Deposit", third paragraph, "In circumstances where one or more Tenants renew the Lease Agreement, or circumstances where not all Tenants have moved out, the Deposit will not be returned to any vacating Tenants until all Tenants have delivered possession of the Premises to the Landlord."

  Customer response

  09/17/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22173815
  
  I am rejecting this response because: 

  I am no longer on the lease.  I have fulfilled my obligation.  None of the girls on the lease you have attached are living in the house however they all paid a security deposit.  None of the the current tenants paid a security deposit.  
  
  Regards,
  
  *************************

• Initial Complaint

  07/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  *** recently moved from the address *********************************************** I requested for maintenance to fix certain wear and tear around the apartment and maintenance confirmed they would put a note on my account so that I would not be held accountable for the charges. I have now received a bill for 2375 which 1100 needs to be credited as they are charging me for wear and tear that I already communicated to them needed to be fixed and they refused to fix. *** tried contacting them and emailing without a response. This company lacks integrity and this has been a horrific experience especially because the desk person: *********************** is not responsive and seems unwilling to correct the bill. Im willing to pay for cleaning and pet fee but to be billed for wear and tear that Ive already been told I wouldnt be billed for for as they were unwilling to fix is ridiculous. I have had experiences with this business that also seems racially motivated- this is not a good company.

  

  Business response

  07/15/2024

  Hello ******
  
  Thank you for reaching out to our team to discuss your concerns. We have previously reviewed and discussed these issues with you, and as previously communicated, a credit of $950 was issued to your account on 7/1/24 to help resolve these issues. The additional outstanding charges will remain based on the condition of the unit at move out. The charges are for items that were significantly above normal wear and tear, including drywall repairs, bulk trash removal, and overall extremely dirty conditions. We apologize you are not satisfied with these charges. Our team is committed to providing outstanding service and fair treatment of all residents.

  Thank you.

• Initial Complaint

  05/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our property management company, sent us a letter that we are forced to pay water utilities that they underbilled for 24 months. The issue is i havent even lived there for that long only 4 months in total. Why should i back pay a water bill that i never even used. I know for a fact that a lot of tenets comes and goes because it is primarily student housing. They told us to contact the water company, but why should we contact them since they are the ones that underbilled the tenets. We should not be punished for their incompetence and in ADDITION, they want to fine us for delayed payment. The irony is they delayed a water charge. I request that they do not charge us or other tenets in the building this additional fine and give us some time to consider who should pay the extra water bill and who doesnt. They should look at each tenets lease and see who is the ones that are liabile. It might be a small amount of money to them, but as students, this will hurt alot. They are a business they should know better. They are trying to take advantage of us being international students. I want a billing adjustment and refund until you figure it out fairly Current water utility backpay is 290 Fine 60.25

  Customer response

  05/22/2024

  Let's examine the specific sections of the provided lease documents that support the conclusion that each tenant is responsible for utilities during my specific tenancy period:
  
  ### Lease Agreement
  1. **Section IX: Utilities** (Lease.pdf, Page 4)
     - "Tenant shall immediately place all required utilities in Tenant's name with the appropriate utility company."
     - "Tenant shall be responsible for payment of all utilities unless the space adjacent to the specific utility is checked evidencing the Landlord's agreement to pay for the same."
  
  2. **Section XII: Use and Assignment/Subletting** (Lease.pdf, Page 6)
     - "Tenant agrees that the Premises shall be used only as a residential dwelling unit and for no other purpose; nor shall Premises or any part thereof be sublet or assigned, nor shall the number or name of occupants be increased or changed, without written consent of Landlord, which consent shall be at Landlord's sole discretion."
  
  ### Leaseholder Change Agreement
  1. **Request to Add a New Tenant** (PPG_Leaseholder_Change_Agreement_*******_********.pdf)
     - "I/We [existing tenants], hereby, request to add, ******* ********, as a new Tenant(s) and for the above stated Premises to share occupancy for the period of 04/01/2024 - 05/01/2024."
     - "I/We, ******* ********, hereby accept the responsibility as a Tenant for the above stated Premises with rights and responsibilities for occupancy for the period of 04/01/2024 - 05/01/2024."
  
  ### Summary
  - The Lease Agreement specifies that tenants are responsible for utilities during their occupancy (Section IX: Utilities).
  - The Leaseholder Change Agreement confirms that you, ******* ********, accepted responsibility for the premises only for the period of 04/01/2024 - 05/01/2024.
  
  Given these points, my responsibility for utility charges should only cover the period of your tenancy, not for any prior period like 2022.
  

  

  Business response

  05/30/2024

  Hello ******* - Thank you for reaching out regarding your concern with the water bill. We have further reviewed this information, and you are only responsible for the water usage during the time of your residency. Wehope this clarifies any confusion and look forward to continuing to serve you.

  Thank you.

  Peak Property Group

• Initial Complaint

  11/22/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This apartment complex has been lying to residents for over a year saying they’re working on putting up a camera system. Dozens of car break ins and years later, they’re using the same excuse. Terrible business. Had $400 stolen from my car along with multiple neighbors.

  

  Business response

  11/27/2023

  Thank you for reaching out about your concerns. We take the safety and security of our residents and properties very seriously, and continue to evaluate on a regular basis. Unfortunately vehicle break-ins can occur anywhere regardless of preventative measures, and especially properties in the off-campus neighborhood. We will continue to evaluate our own initiatives and continue to work with local law enforcement to help support.

  Customer response

  12/04/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20905605
  
  I am rejecting this response because: 
  

  They have not taken "preventative measures" and break-ins do happen yes, but because they have no cameras, residents cannot take action through law enforcement. They have been lying about working on putting up cameras for years. Cameras can be put up in a day. 

  
  Regards,
  
  ******* *****

• Initial Complaint

  07/10/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I signed a lease from August 2022 to midway through July 2023. Due to work-related reasons, I temporarily moved out of the apartment a few months before my lease term was up but continued to make rent payments and retained an active lease. I planned to move back sometime in early June. According to my lease agreement, I was NOT required to notify the property group of my departure. Throughout my absence, I remained in contact with the landlord through emails discussing potential subtenants and by submitting various sublease applications to keep them informed. Upon my return last month, I was shocked to find my apartment completely gutted without any prior notice, rendering it entirely uninhabitable. The flooring, kitchen appliances, and bathroom amenities had all been removed. Tools were scattered around the apartment, and my remaining belongings, such as the shower curtain, soaps, toilet plunger, and a few pieces of kitchenware, had been thrown into the closet/tossed aside (see YouTube link at bottom of page). Despite being up to date with my rent payments and still holding an active lease, the property management team showed little interest in helping me when I reached out to resolve the issue the following day. They initially argued that I had "abandoned" my apartment based on their opinion that there weren't enough personal belongings during their random, unannounced pre-construction inspections. After some argument, PPG claimed they would provide me with a refund of my June rent and security deposit. To ensure they honored the agreement, my legal advisor recommended drafting an informal contract, which I promptly sent to them. However, after acknowledging the receipt of my agreement, a senior property manager at PPG has remained unresponsive, leaving me in a state of limbo for an ongoing and frustrating 15-day period. As of June 10th, 2023, the official last day of my lease, I have yet to come to terms with PPG. Youtube video: ****************

  

  Business response

  07/13/2023

  Hi ******* - Thank you for reaching out about this issue. We apologize for any inconvenience or confusion regarding your apartment. As of July 13th, we have already come to an agreement with you and will process a refund per the agreement. Thank you for your patience in this matter.

  Thank you.

  Customer response

  07/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  ******* *****

• Initial Complaint

  01/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My daughter and two roommates are renting an apartment from Peak Properties. Their apartment has been without working heat for approximately two weeks (12/24/22 through 01/07/23) due to broken radiators. Peak Properties has promised, but failed, to resolve the issue.

  

  Business response

  01/09/2023

  Hi **** - Thank you for reaching out about this concern. Can you please advise your daughters name or property so that we can further look into this issue?

   

  Thank you.
  

  Peak Property Group

  Customer response

  01/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  **** *******

  Customer response

  01/14/2023

  The issue with the heating has finally been addressed.  I now consider the issue to be resolved.

• Initial Complaint

  09/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Peak Property took over an apartment building I was living at. I thankfully moved out a couple of months ago. They started doing renovations on the building which we were told they would be in and out of our units within a week. They were in and out of my unit for over a month and when I moved out they were still working on it. My hot water was also off for a week and when I emailed about it I got no response. In the process of doing my flooring the workers broke furniture. One night I had to sleep on the floor because they put none of my furniture back in place. When I reached out to Peak Property about it they would just take my name and said they would call me back. Two weeks later I still heard nothing from them until I had to start calling them everyday. I asked if I could speak to the manager but they said there was no number to speak to him. I thankfully found his phone number on the internet and that was the only way I got ahold of him. I was told over the phone I would get my last months of rent back from everything that had happened. I accepted the offer over the phone and was told it was supposed to come with my security deposit once I moved out. After receiving my security deposit there was not the extra month of rent with it. I called and was told I had to have a written email saying I was accepting the offer which I was never told. One of the employees talked to ****, the property manager and he is now trying to say he doesn't remember me accepting the offer and that the offer is now off the table.

  

  Business response

  09/22/2022

  Hi ***** -

  Thank you for reaching out about your experience while residing at our property. We are disappointed to hear that you had a negative experience while we were updating your apartment. We do not recall offering you a concession for one months rent. However, we would love to further discuss and make this right. Please feel free to call our office and would be happy to further discuss your specific situation.

  Thank you!

• Initial Complaint

  08/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed a lease with Peak Property Group to get an apartment for the 22-23 school year. The move-in date set by them was 8/17/22. They had more than enough time to fix the damages and clean the apartment before handing me the keys to move-in. They handed over the keys on the 17th way after the promised time, but the unit isn't in a livable condition. Parts of the ceiling are falling off day by day, most of the locks are broken and the list goes on. I have contacted them over and over again. Initially they didn't even reply at all. I was able to get a response after sending in reminders. They started responding promptly after I gave them a negative review on google, but I've never got a favorable response nor a date when they'll fix any of the actual problems so that I can start living in my apartment. To this date they haven't even finished a single item in the move-in list I provided them with. It is not fair that I paid a whole months rent for this unit and haven't been able to live a single day in my apartment during this month. Furthermore, the electricity usage in my unit before I moved in is very high and they aren't willing to reimburse me for the electricity that they used.

  

  Business response

  09/01/2022

  Thank you for reaching out about these issues. We want to make sure to address every issue as quickly as possible, but also must prioritize the urgency of all or residents needs. We have reached out on several occasions to schedule and have not heard back so we have proactively scheduled work to be completed this week. Please let us know if that does not work otherwise we will work to complete these items as quickly as possible.

  Customer response

  09/02/2022

  I am rejecting this response because: The property manager reached out to me twice and in both instances I replied to his email within a few hours and he never replied again. And the solution offered doesn’t make up for the whole month which I paid for and wasn’t able to live in the apartment nor the electric bill that they left me with.
  

  

  Business response

  09/06/2022

  Thank you for your reply. While we acknowledge their are several minor items that needed addressed, this should not have affected your ability to reside and enjoy the full use of your apartment. We will make sure these items are addressed as quickly as possible.

  Thank you.

  Customer response

  09/06/2022

  I am rejecting this response because: Please let me know how I can I live in the house when pieces of the ceiling over the shower keep falling off day by day? Does Peak property expect me not to shower or do they not care whether the ceiling falls off? Then the door to the balcony and the bedroom are broken. I don't feel safe without having these doors locked. I have sent in maintenance requests to fix these along with a lot of other problems in the unit, but I have repeatedly emailed them and emphasized that I need at least these two issues fixed urgently so that I can start living in the unit, but as always nobody really cares. 

  Even in this complaint Peak Property keeps ignoring to acknowledge the other half of the problem which is in reference to the electricity usage before handing over the unit.
  

  

  Business response

  09/22/2022

  Hi ****** -

  It is our understanding that all issues at your apartment have been resolved. We appreciate your patience and giving us the opportunity to correct these issues.

  As far as the electrical billing issue, I am not sure that we completely follow. The electric bill is in our name until you moved in, at which time it was put into your name. Therefor we do not understand what electrical usage you are asking to be reimbursed for. Please feel free to call our office and we would gladly work to resolve this with you.

  Thank you!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩