We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Retail Florist

Griffin's Floral Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Complaints

This profile includes complaints for Griffin's Floral Design's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Griffin's Floral Design has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Griffin's Floral Design

      211 E Livingston Ave Columbus, OH 43215-5745

    • Griffin's Floral Design

      378 S Main St Pataskala, OH 43062-8392

    • Griffin's Floral Design

      45 N High St New Albany, OH 43054-8532

    • Griffin's Floral Design

      1351 W Main St Newark, OH 43055-1823

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/09/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A casket floral arraignment was ordered from Griffen florist thru a funeral home (Henderson-Van Atta) When the flowers arrived the day of the funeral I saw it was not as ordered. It was pointed out to the funeral director and his comment was "it doesn't look that bad", Which was not the point. The flowers cost $350.00. After the funeral on about 5-6 or 7 I first contacted Griffen and expressed my concern about the bad flowers and ask that some one contact me. After several days of no contact I again called them several times with no response or offer. After several calls I spoke to a person who talked to a man standing there. After a brief conversation between them I was told they would provide a refund for the flowers, BUT, because the order was from the funeral home the refund would be made to them and they would have to forward the refund to me, which was acceptable. I was contacted by the funeral home today (6-9-2022) that Griffen was NOT going to provide a refund. After several calls from the funeral home to Griffen there was no reason provided for not doing what was previously agreed to. I contacted Griffen myself today and I was told the person that I needed to talk to was out until at least Monday and that he is to contact me. But from past dealings with them I am unsure that it will happen. Griffen on their web site advertises 100% customer satisfaction. I would say this is not happening.

      Business Response

      Date: 06/10/2022

      Dear Mr. ********, we are sorry to hear you were not satisfied with the course of action to correct your complaint.  Based on your bbb complaint, it sound like there were miscommunication issues.  Your order was during the Mother's Day holiday season, which is certainly not an excuse, but an explanation as to why you couldn't get through, it is our busiest week of the year.  Our phone system during these peak periods recommends you to send a customer service request through our website, which comes to me directly.  Additionally, the funeral home has my direct cell # in cases of emergencies and/or issues.  I have received no such communication about your order until this week.  Unfortunately, the first I heard about this issue was this past Monday, 06-06-2022, a month after the funeral services. I am sorry it took you going through the BBB to hear from me.  That would be aggravating for sure.  I am sorry.

      Your complaint is certainly understood, and we are sorry that you didn't receive what you thought you ordered.  There clearly was a misunderstanding somewhere, as you mentioned the funeral home didn't see anything wrong with the product. The funeral home did not contact us about the spray the day of the showing, nor did they suggest anything was wrong, had they, we would have fixed the problem immediately, or replaced it the same day to make it right.  I did speak to the funeral home director yesterday, because neither him, nor I understood what the actual issue was, and only had heard about it recently, a month later, we agreed to provide a 50% refund in good faith to try and make things right.  The product was used for the services, and we were not made aware of any issues until after the fact.  This certainly didn't offer us a fair opportunity correct the problem.  I provided the the funeral home that refund yesterday, as they already had paid the original bill.  I am sorry, and hate to make you feel like you are getting the runaround, that is certainly not the intent, but you will need to contact them directly for that refund.

      We do stand behind our product and services 100%.  It is difficult to correct any issues on a perishable product after the product has been used for its intended use.  Had we known, we would have fixed the issue immediately.  I am truly sorry that things were not the way you desired during such an emotional time and we are truly sorry for your families loss.  Your not being able to communicate to me directly is an anomaly, certainly not something most customers experience.  I am sorry it happen to you.  Please feel free to email me at ************************

      Customer Answer

      Date: 06/14/2022

      Better Business Bureau:

      I did speak to Russ several times in regard to this problem and it seems there were errors or misunderstandings by all parties in this manner and I hope that after this is all over the errors can be corrected and the correct methods can be used to handle future problems should that arise.   Russ thank you for your time in speaking with me and working out tjhis problem. 

      I accept the business's response to resolve this complaint.

    Griffin's Floral Design is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.