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          Find a Location

          Designer Brands Inc. has 109 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Designer Brands Inc.

              810 Dsw Dr Columbus, OH 43219-1828

            • Designer Brands Inc.

              3710 Easton Market Columbus, OH 43219-6024

            • Designer Brands Inc.

              3704 W Dublin Granville Rd Columbus, OH 43235-7985

            • Designer Brands Inc.

              1200 Polaris Pkwy Columbus, OH 43240-2036

            • Designer Brands Inc.

              300 Mishawum Rd Ste 130 Woburn, MA 01801

            Business ProfileDesigner Brands Inc.

            Retail Shoes
            Multi Location Business

            Contact Information

            810 Dsw Dr

            Columbus, OH 43219-1828

            Get Directions
            Visit Website
            (614) 237-7100

            Business hours

            11:00 AM - 7:00 PM
            Business Hours
            11:00 AM - 7:00 PM
            11:00 AM - 7:00 PM
            11:00 AM - 7:00 PM
            11:00 AM - 7:00 PM
            11:00 AM - 7:00 PM
            10:00 AM - 8:00 PM
            11:00 AM - 7:00 PM

            Customer Reviews

            1.07/5

            Average of 83 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            216 complaints closed in last 3 years

            95 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 55

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Retail stores, leased departments for other retailers, and an e-commerce and mobile sites,  offering shoes, handbags and accessories.

            Products & Services

            Retail stores, leased departments for other retailers, and an e-commerce and mobile sites,  offering shoes, handbags and accessories.

            Business Details

            This is a multi-location business.

            Find a Location

            Designer Brands Inc. has 109 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Designer Brands Inc.

                810 Dsw Dr Columbus, OH 43219-1828

              • Designer Brands Inc.

                3710 Easton Market Columbus, OH 43219-6024

              • Designer Brands Inc.

                3704 W Dublin Granville Rd Columbus, OH 43235-7985

              • Designer Brands Inc.

                1200 Polaris Pkwy Columbus, OH 43240-2036

              • Designer Brands Inc.

                300 Mishawum Rd Ste 130 Woburn, MA 01801

              Location of This Business
              810 Dsw Dr, Columbus, OH 43219-1828
              BBB File Opened:
              11/1/1974
              Years in Business:
              55
              Business Started:
              1/20/1969
              Business Incorporated:
              1/20/1969
              Type of Entity:
              Corporation
              Alternate Business Name
              • DSW
              • DSW Designer Shoe Warehouse
              • Designer Brands
              • DSW Shoe Warehouse
              Hours of Operation

              Primary

              M:
              11:00 AM - 7:00 PM
              T:
              11:00 AM - 7:00 PM
              W:
              11:00 AM - 7:00 PM
              Th:
              11:00 AM - 7:00 PM
              F:
              11:00 AM - 7:00 PM
              Sa:
              10:00 AM - 8:00 PM
              Su:
              11:00 AM - 7:00 PM
              Business Management
              • Ms. Andria Hale, Supervisor
              • Mr. Roger Rawlins, CEO
              • Stacy Turnof, Company Contact
              • Ms. Stephanie Beavers, Customer Service Advocate Supervisor
              Contact Information

              Principal

              • Mr. Roger Rawlins, CEO

              Customer Contact

              • Ms. Stephanie Beavers, Customer Service Advocate Supervisor
              Additional Contact Information

              Fax Numbers

              • (614) 872-1390
                Primary Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              216 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/26/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I’ve been a long time customer that has never returned before now and I based on this experience, I don’t think I want to be a customer anymore. Especially because I’m terminally ill and can’t handle much. It started with a horrible time on the phone with customer service and then finally after too much effort on my part, I was able to get a Fedex pickup arrangement by DSW and make this short, the shoes went back and there hasn’t been a refund or contact of any kind. Why is this so difficult?
              Read More
              Read 215 More Complaints

              Customer Reviews

              83 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Claire F

              06/30/2024

              June 2024 - I returned an item in May 2024. On June 13, 2024 I called indicating that I had not seen a credit and the item had shown received by DSW on 5/29/24. The customer service rep. said that it looked like a credit wasn't issued, and that she would issue the credit. On June 30, 2024 I went on the Chat service and said I still hadn't seen the credit on my credit card statement and knowing there can be lag times, I asked them to vrify that the credit has been issued on 6/13/24. The Rep., Benjamin, said that he issued the credit and I would received an email confirming within 24 hours and the credit would appear on my credit card statemeent within 3-5 days. I said this wasn't good enough and that I needed a reference number of something as I'd been told this before, but he wouldn't budge. I asked to talk to a Manager, and he said he couldn't give out that information. There is something very wrong with this picture and makes me thing DSW is having financial trouble.
              Read 82 More Customer Reviews

              Local BBB

              BBB of Central Ohio

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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