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Business ProfileforLiberty Restoration, LLC
Current Alerts For This Business
BBB files indicate this business has a pattern of complaints concerning:
1. Failure to Complete Work: Customers state business received payment, but no work was completed.
2. Lack of Communication: Customers state lack of response to inquiries about when work would start. Request for refunds for work not performed go unanswered.
BBB informed the company of these issues in writing on May 3, 2023, and July 27, 2023. The business has not responded. On February 21, 2024, BBB conducted another file review and found in addition to the reported issues listed above, the business has stopped responding to BBB. On July 1, 2024, BBB files indicated issues are still present. Notification was sent to the business via mail and email.
BBB will continue to monitor activity and update the BBB Business Profile as needed.
5. Fulfill all contracts, commitments and representations.
6. Address disputes forwarded by BBB quickly and in good faith.
6A. Provide a response to each complaint that:
- Is professional,
- addresses all significant issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
6D. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.
At-a-glance
Customer Complaints
81 complaints closed in last 3 years
33 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 1840 Progress Ave, Columbus, OH 43207-1725
- BBB File Opened:
- 3/26/2015
- Years in Business:
- 10
- Business Started:
- 11/8/2013
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Alternate Business Name
- Liberty Restoration Group
- Business Management
- Mr. Joshua Basinger, Owner
- Mr. Mark Tegtmeier, Senior Manager
- Contact Information
Principal
- Mr. Joshua Basinger, Owner
Customer Contact
- Mr. Joshua Basinger, Owner
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
81 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
03/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Customer Reviews
30 Customer Reviews
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Most Recent Customer Review
Jon P
04/04/2024
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