Business ProfileforComplete Impound & Recovery

On 6/1/24 my vehicle was missing, I walked my neighborhood several times & panicked because I thought it was stolen due to my vehicle plates/ permit are on file at the complex so I didn’t think it was towed & my parking permit displays on the dash. my apartment complex was closed due to the pool party so I couldn’t I locate my vehicle, I searched OHIO’s tow records found it was in a private tow lot, I had to wait until the next day to give Complete Impound& recovery I spoke to the tow Rep asked why my car was towed she stated my permit wasn’t presented so it was a “Good Tow “ I stated my car should’ve never been removed because my permit & plates are on file they should know the residents cars She brushed it off stated my complex issue l hung up, I called back 3 times asking for her name she didn’t want to give gave her dispatch #102 hung up again . I had to take an Uber to the tow location miss a days work before I could check my car I had to pay/ sign paperwork in order for my car to be release 1st. Once I got to my car i took pictures opened my driver side my parking permit was on the floor once I left the tow site my car was jerking so I kept driving to feel out the car than my car started shaking , making jerking motions, acting weird called the tow company the rep stated that’s my complex issue not there’s but they removed my car not my complex. That’s when I filed a police report against them now i have to spend more money to get it diagnosed. nextday when i went to my complex they apologized refunded me for the inconvenience, its been over a week I called the tow company again 6/9/24 to ask for their insurance a new dispatcher #103 was rude as soon as I expressed my car was having issues once I picked it up from the tow site and started driving around , she hung up the phone on me both times stating I will get an email this company has been rude has taken no accountability for the damages they caused This is not right that’s why I’m filing a complaint.