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Current Alerts For This Business
In November 2021, BBB opened an investigation into this company due to the number of complaints and customer reviews we recieved concerning the business' practice of charging a 25% cancellation fee, and failure to repsond to calls and requests for asistance from their customers. BBB through Google maps confirmed the address the business uses is a UPS store, a mail receiving and forwarding company. BBB also asked for and received a copy of the business contract.
When making a decision as to whether to use this company consumers should carefully consider their contract which reads in part:
"CANCELLATION FEE: We do not require a deposit however we strictly enforce our cancellation fee If a complete job is cancelled after work is authorized by signature below or email authorization a 25% of contact cancellation fee will be assessed and must be paid at the time fo the cancellation.
Completion of Contract: After customer authorizes work crew may show up unannounced to perform service unless noted otherwise....Customer agrees to allow 30 days for job completion.
Stump Grinding: Unless specified in the contract/estimate, stump removal/grinding is not included in the price estimated and is a separate service/job. Grindings from stump removal are not hauled and will be left on work site. Please allow 10 days for stump griding services ...weather permitting."
Additional business information
At-a-glance
Related Categories
Business Details
- Location of This Business
- 1491 Polaris Pkwy PMB 240, Columbus, OH 43240-2041
- BBB File Opened:
- 4/18/2019
- Years in Business:
- 4
- Business Started:
- 9/19/2019
- Business Started Locally:
- 9/19/2019
- Business Management
- Mr. Lee Lacey, Owner
- Contact Information
Principal
- Mr. Lee Lacey, Owner
Customer Contact
- Mr. Lee Lacey, Owner
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
5 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
12/17/2021
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
Customer Reviews
4 Customer Reviews
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Most Recent Customer Review
Reg F
04/19/2022
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