Business ProfileforABC Roofing Inc.
Current Alerts For This Business
A file review was performed due to the number of complaints we have
received for this business. For the three-year reporting period, ABC Roofing
Inc. has received 36 complaints. 26 of the 36 complaints occurred within
the last 12 months constituting a 72% increase.
Out of the 26 complaints, 9 have been closed as “No Response”. This means
ABC Roofing Inc. has failed to respond to BBB or address the consumer’s
concerns.
Consumers Allege:
1- Delayed communication regarding concerns.
2- Trouble with starting and completing repairs or updates regarding
service.
3- Denied or delayed refunds.
BBB strongly suggests that ABC Roofing Inc. submits a response to the 9
complaints that have been closed as “No Response.” ABC Roofing Inc.
should consider reviewing your internal policies and procedures due to the
increase in BBB complaints.
ABC Roofing Inc. may benefit by:
1- Having better communication with consumers, for example: dedicating a
department readily available to assist with consumer concerns regarding
refunds and repairs.
2- Providing a more accurate explanations of status and turn-around times.
3- Notifying consumers when there is an issue with obtaining replacement
materials, payment schedules and/or providing alternative methods for
resolve.
Additional business information
At-a-glance
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 3636 Copley Rd, Copley, OH 44321-1602
- BBB File Opened:
- 9/27/2007
- Years in Business:
- 29
- Business Started:
- 1/1/1995
- Business Started Locally:
- 7/16/2007
- Business Incorporated:
- 10/17/2007
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Related Businesses
- Hours of Operation
Primary
- M:
- 8:00 AM - 6:00 PM
- T:
- 8:00 AM - 6:00 PM
- W:
- 8:00 AM - 6:00 PM
- Th:
- 8:00 AM - 6:00 PM
- F:
- 8:00 AM - 6:00 PM
- Sa:
- 8:00 AM - 12:00 PM
- Su:
- Closed
- Business Management
- Mr. Chris Berc, President
- Contact Information
Principal
- Mr. Chris Berc, President
Customer Contact
- Mr. Chris Berc, President
- Ms. Casandra Hunter, Office Manager
- Additional Contact Information
Phone Numbers
- (513) 800-7222Other Phone
Email Addresses
- Sales
- Technical Support
- (513) 800-7222
Customer Complaints
35 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Customer Reviews
24 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Cameron E
2 stars10/03/2024
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