Business ProfileforPrestige Auto Mall

I purchased a 2016 model used vehicle from Prestige on September 7th, 2024, along with a $2,000 extended warranty. By the middle of February, barely over five months after purchase, and just a little over 6k miles driven on the car, I started noticing it having some issues - i.e. oil seemed to be "leaking" but there was no real evidence of it anywhere, was sluggish on take off, shifted hard, etc. I took it to a local dealership to have it checked out, and was told it needed a new engine. I called Prestige and arranged to have it taken there so they could deal with the warranty company, since they were the ones that sold me the warranty. I rent a car hauler from U-Haul, have the car delivered on February 28th, and I've pretty much been in the dark since. I had to call the dealership myself after not hearing from anyone for a couple weeks to even get the first update. At that time, I was told they were "fighting with the warrant company because they were claiming it as a preexisting condition". I was told I would be given an update by the end of the day, fast forward about two weeks, and I have to call back again. I leave a couple messages on separate occasions, before ever getting a return call. Repeat cycle for four months. FINALLY, I have my personal mechanic step in on my behalf to see if he can get anything figured out. He made the first call on July 10th and we have since found out the following: 1) **************** is considering it a preexisting condition due to recalls that were never fixed (issued before I purchased the vehicle). 2) The dealership has moved locations and "temporarily misplaced" my car (they now claim to know where it is). 3) We have spoken to at least 4 different people, and none of them have been aware of the issue until speaking to one of us. 4) The car does indeed need a new engine, so they would like to "get me out of the car" but I was told that on Monday, have left two messages since, and still have not heard from anyone.