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Average of 113 Customer Reviews
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Review fromFrederick F
Date: 04/22/2025
2 starsSo based on all these bad reviews, im about to be screwed. Asking for notarized documents just to get power on before i move in? Completely ridiculous. I have lived all across the US and outside of it. This company is a first. Customer service is sketchy. They hung up on me. I havent even moved in yet but paid by lease deposit and signed my lease. Way to make shit more difficult. ?? Easier to get a lawyer and get my lease cancelled than deal with AES.Review fromCortney Y
Date: 02/28/2025
1 starMy electric bill this year is over 3 times higher than previous years. The price increases with no additional usage are completely outrageous and unacceptable.Review fromDon L
Date: 02/19/2025
1 starNOT EVEN ONE STAR!!! Negative 5 stars… This is the worst company imaginable. They are raising everyone’s bills by $400 to $500 a month. Mine went up $200 last dec and $500 in Jan. I live alone….its a complete scam!!! Absolutely horrible customer service. They just tell you you’re screwed and you either pay or we shut off your electricity. It’s a shame that a company would screw over people that are just barely getting by. Aes is just scamming all of their customers. They have turned out to be the most unreliable company I have ever had to deal with! Wish we had another way to get electric. aes DPnL was so much better !Review fromDAVID O
Date: 02/05/2025
5 starsDAVID O
Date: 02/05/2025
Our transformer went bad here at SVG Chrysler Dodge Jeep RAM in Eaton, OH on 02/04/25. We called to get it checked out and they were here in 6 minutes. The technician diagnosed it right away and determined it was the transformer. They were here with the new transformer right away and had it fixed by noon. We are VERY thankful that they got it fixed right away. We are truly grateful for their prompt service. Thank you
AES Ohio
Date: 03/28/2025
Thank you for the inquiry regarding our customer. Our company values our customers, and we do all that we can to help provide a resolution to meet our customers’ needs. We believe how we work is just as important as the work itself. Safety is at the core of everything we do. We always identify potential risks to our people, contractors, customers, partners and communities, and measure success by how safely we conduct our work together. We act with utmost integrity towards our people, contractors, customers, partners and communities, and hold the solutions we deliver together to global standards of excellence. We appreciate our customer for being a loyal customer and we were happy to assist in the matter to get it resolved. Thank you for your loyalty to our company.Review fromSydney W
Date: 01/31/2025
1 starThey are randomly overcharging people for no reason and not fixing any problems they are causing. How does a normally $100 electric just go to almost $500 in one month!?!?! This is the only electric company some people can have and this is how they are treating customers. Overall scamming people and making them become more broke them they were before. We have families to take care of. And customer service doesnt try and help anyone just pretty much tells them to kick rocks. They are a reason people cant eat because they are spending most of their money on a electric bill that you need two jobs for.Review fromMark H
Date: 01/29/2025
1 starOn or about 12-13 Jan 2024 I attempted to make my monthly payment in the amount $259.07 using the AES website. After entering the information into the system, the screen shot indicated my payment was received. While reconciling my bank account I noticed the payment had not been deducted so I logged into the AES account only to find my balance was now $515.36. I contacted AES and after being dropped twice, an (extremely rude) AES customer service representative, who repeatedly interrupted me while I was explaining my concern, hung up on me (for no legitimate reason other than her verbally stating she had other customers waiting. My attempt to ask pertinent questions regarding my account was totally ignored and of no concern to this representative--she was extremely unprofessional. I was simply looking for assurance that my initial payment in the system that the AES (NEW) system obviously dropped would not resurface resulting in a double payment. I never received an answer, just an abrupt and purposeful hang-up. Way to AES, great customer service-NOT!!!!!!!!! BBB rating A+, my rating, you SUCK!!!!!!!!!Review fromDANIEL M
Date: 01/26/2025
1 starDANIEL M
Date: 01/26/2025
HAVE NOT RECEIVED A BILL SINCE SEPT. 2024 ITS ABOUT TO BE FEB 2025 !!! CALLED THEM AT THE BEGINNING OF JANUARY TO SEE WHERE MY BILL IS FOR MY BUSINESS . THEY SAID ID GET ONE AFTER JAN15TH STILL NO BILL ...... ONLINE SHOW NO BILLING STATEMENT ! WISH I COULD CHANGE COMPANIES THIS PLACE IS TRASH !!AES Ohio
Date: 03/12/2025
Thank you for the inquiry regarding the customer. The customer claims that they have not received a bill since September of 2024. At the time that the customer bill was supposed to have been mailed out, our company was going through a system upgrade that caused billing issues and billing statement to be delayed in being sent out. Our company is aware of the billing issue, which is impacting on a small group of customers. In addition to recent cold weather resulting in higher usage, this billing issue has also resulted in bills with higher-than-normal estimated usage. We have identified the cause and are actively working to resolve the issue. There is not an estimated time that this would be resolved. However, for the customer to prevent incurring a large balance, they are encouraged to continue making payments based on their historical monthly usage. Once resolved, the customer’s bill will be adjusted to reflect actual usage. If the customer has made any overpayments, a credit will be applied to the next bill to bring their account whole. If the customer is underpaid, the adjustment to the account balance will reflect their actual usage. Please be aware that the customer may also experience a delayed bill while our company works to resolve the issue. Our company knows that accurate billing is important and is committed to minimizing disruptions and ensuring a seamless experience. If the customer has any other additional questions or concerns, they may contact our company Customer Service Department at: ************ Monday through Friday 8:00 AM to 5:00 PMReview fromBrady C
Date: 01/22/2025
1 starThey have the worst customer service of any utility company I’ve ever worked with. As a contractor, they’ve yelled at me, and hung on me more times than I can count. I’ve even actually seen them treat homeowners the same way. It’s ridiculous. We had 6 shutdowns scheduled this year that they never showed up to, causing us wasted time and money. They’re awful, and wouldn’t recommend them to my worst enemyReview fromKyle G
Date: 01/12/2025
1 starGarbage company overcharging on monthly energy costs and not giving correct billing dates back to back electric bills over 1000.00 suddenly when I was paying 250 a monthReview fromTammy B
Date: 01/12/2025
1 starTammy B
Date: 01/12/2025
Zero stars! Power goes down several times a year and stays out for hours! So sick of dealing with it!!AES Ohio
Date: 03/12/2025
Thank you for the inquiry regarding the customer. The customer was upset about the frequent outages that keep recurring. For reliability concern to be appropriately investigated there must be a reliability issue that is detected (3 or more controllable/preventable outages in a 12-month timeframe). Please note, any 0-hour 0 minutes circuit trips are considered flickering lights. There has been 1 outage that occurred in the last 12 months that our company could have prevented,1 unknown occurring on 08/23/24, and 2 uncontrollable outages in the last 12 months that our company could not prevent; 1 windstorm that occurred on 03/14/24, and 1 Auto accident that occurred 01/12/25. Currently, there is no reliability concern requiring further investigation by our company. All repairs & replacements were made at the time of the outages to return the systems back to normal & restore power. Our company cannot control or prevent auto accidents, wind, storms, trees from falling out of our R/W or lightning. Our company understands that power outages are frustrating for our customers & we are committed to providing reliable service to all customers. Still, it’s important for all customers to have a plan in place in case of a power outage, especially if there is a special medical condition. The customer may contact our company Customer Service Department at: ************ Monday through Friday 8:00 AM to 5:00 PM to let us know if there is a condition, and it can be notified on their account (*life support notations require additional paperwork to be completed by the patient’s doctor but are faxable). However, our company cannot guarantee priority restoration, and any customer would need to have a backup plan in place, such as using a generator or staying with a friend or family member during an outage.
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