Complaints

• Initial Complaint

  07/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a 2008 Buick Lacrosse as is on 3 July 2024. Today is 7/11/24, When I bought the car there was a tire sensor light on the dash. I took the car to Grismer today to get an oil change as under the sensor light, a gas light came on and a light was flashing on the dashboard. I was excited because the card had a cd player and today, I put a cd in for the first time. When Grismer started going over the diagnosis of the car, they showed me the cap to the anti freeze. They said the antifreeze looks like muddy sludge, They said this will cause heater core, water pump, radiator, T-stat, hoses, and the engine to sludge up. Will also cause the engine to leak coolant and can lead to head gasket problems. The possible cause is due to lack of maintenance or lack of coolant being flushed. I talked to Rhett (sic) the owner of Reichard and he said Grismer was trying to upsell me and that the car ran fine now. I had put a cd in the car and it will not reject and it skips. Because of the cd, the radio won't play anymore. When I made the appt for the oil change, I was told each tire sensor is 199 ea. which the four tires could run me 800 dollars. The owner of Reichard brushed me off. I left and went back to the service dept and asked if they could at least fix the tire sensors and cd. They said that the owner had left and he would have to authorize it. I really don't want the car and would like a refund or free car. It was 5k. He offered no apology.

  Business response

  07/12/2024

  Customer was aware vehicle was sold AS-IS with no warranties or repairs.  No repairs to be made by dealer

  Customer response

  07/16/2024

  
  Complaint: ********
  
  I am rejecting this response because: your business should have some integrity with a problem that happened within a week of buying a car from your dealership.  It is a shame the way the owner talked to me as if he wanted to debate the diagnosis I received concerning the vehicle and said that the diagnosis was designed to make an upsell from the company that evaluated the car.  At the very least on the day of the diagnosis I put a cd in the cd player for the very first time that will not reject out and stops the radio from playing, he could have at least had someone look at it to see if they could get it out. My assumption is that he doesn't care about the vehicles he sells to his customers or them. He seemed to be someone who acts as if people are beneath him if not on his economic level. I pray that he knows Jesus and that his soul is saved.  Money is not everything. 
  Sincerely,
  
  ****** *****

• Initial Complaint

  04/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Charge double for a job not finish 1st time See attached

  Business response

  04/10/2024

  Customer has previously drilled a hole through the carpet, soundproofed material and steel floor.  Customer has been shown the multiple water leaks in person at our location.  Customer has seen the water leaking in different areas as the car was apart and aware of the issues.  Customer confirmed in person viewing the multiple leaks and declined any further action.  Dealer made good faith repairs and customer visited the shop during the process on regular occasions.  

  Customer response

  04/24/2024

  They not doing me right.

  My complaint. Why charge me second time when did not fix the problem. You repaired sun roof 2nd time. Cost $651.00, 1100.00, $1761.00.  1st time car in shop invoice $1345.25 reduce this wrong.

   

  See attached. 

  Business response

  05/14/2024

  Customer has previously drilled a hole through the carpet, soundproofed material and steel floor.  Customer has been shown the multiple water leaks in person at our location.  Customer has seen the water leaking in different areas as the car was apart and aware of the issues.  Customer confirmed in person viewing the multiple leaks and declined any further action.  Dealer made good faith repairs and customer visited the shop during the process on regular occasions.

  Customer response

  05/21/2024

  
  Complaint: ********
  
  I am rejecting this response because: of overcharges on invoices. Please see attached letters, invoice, and pictures
  
  Sincerely,
  
  ****** ******

  Business response

  06/05/2024

  On 2/16/24 invoice #****** $651.45 charge to remove full interior and all carpet.  *** ****** was then brought to the shop and shown the saturated material and shown the water leak.  He declined further repairs and the now dried interior was re installed and customer was aware (visually shown the leaks).  *** ****** declined further repairs.

  On 11/14/23 invoice #****** $1100.00 was charged  for sunroof leaking.  Water doctors found sunroof inner and outer seals leaking and those were replaced on this repair.

  No double charge and separate repairs and multi leaks found over the time.  Not to mention that the customer had drilled a hole into the floor/body of the vehicle to drain water that was in the carpet at some point.

  *** ****** was brought into the shop and shown these leaks and declined further repairs.  

  No refund offered or available, additional repairs declined 

  Customer response

  06/18/2024

  Pictures are showing leak on drivers side. NOT FIXED.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩