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Business Profile

Online Retailer

Resilient Beauty Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 480 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 products from this company on June 15, 2024. I paid $26.00. As of today, August 23, 2024 I have not received the two products purchased, nor have I received a refund. I would like to be refunded my $26.00.

  • Initial Complaint

    Date:08/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a product that I never received. I purchased edge control in February, and followed up in July. To date I have not heard from the company.

  • Initial Complaint

    Date:07/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered coil care product IE the unthroned edges edge control product. I never received my product nor refund despite numerous efforts to contact the company. No one ever responded and now I'm out of my money and my product. I went to go look at the website today desperate to purchase and found out that they had been shut down and there was a lawsuit. If there has been an order to pay restitution by the company I feel that I should be recipient of said court order.

  • Initial Complaint

    Date:07/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed 3 separate orders from this business. I was refunded for one of those purchases. The product itself it great. I have not been able to find one like it or comparable. I continued to order because I valued the product so much. The first time I took the blame thinking perhaps someone stole the package from my porch since the tracking stated the product had been sent. Orders ********** $50.50, ****** $74.97 and ********* for $47.50

  • Initial Complaint

    Date:06/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the items, buy never received them. Had trouble getting in contact with seller through phone and email. Never received a response to email. Found seller on Facebook, sent message, received reply that there were shipping delays, but informed will receive product. Product still never came. Recently received email that company has a new name "resilient". Sent a email to the new company name. No response. My bank could not reimburse me because of the time period

  • Initial Complaint

    Date:06/14/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered products from Arcani Beauty on August 19, 2023, order #***, confirmation code **********************. I did not receive the products and I have sent numerous emails to the company asking for the products and have not received any response from the company.

  • Initial Complaint

    Date:06/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/15/23 I placed and order for product order #****** order total was 22.98. I never received the order and was unable to get in contact with the company dispite several attempts to contact them. At this point I just want a refund.

  • Initial Complaint

    Date:05/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #481376 I placed an order online for 3 Enthroned Edges with Resilient Beauty, formerly Arcani Coil Care on March 30, 2024. I have been patiently waiting for my order to arrive. I reached out via email to inquire about my order twice in April 2024, requesting to have what I paid for or a full refund. I have not received any response back from this company. I tried to locate the store online and it’s no longer available on Spotify. I just want either the product that I purchased or a FULL REFUND of $33.90.

  • Initial Complaint

    Date:05/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/1/2023 I placed my first order with Arcani Coil Care and never received my products. I saw on the owner’s instagram page that she was asking for customers’ patience because she stated that she was having to hand make each product due to having an issue with her distributor. I was being extremely patient and I finally contacted my credit card company to get information about the merchant because she had not been responsive to my emails and direct messages on instagram. My bank provided her phone number which I called and text several times before I was blocked after telling her who I was. I am very upset about this poor service because I was really looking forward to trying out this product since I saw really good feedback and results from a friend. I hate that the owner has not taken responsibility for her actions and continues to offer these products online and has clearly no intention to fulfill the orders.

  • Initial Complaint

    Date:04/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 of the same products called Enthroned Edges for $38 on Semptember 19, 2023. I have never received the product nor a refund. I have contacted them through email 3 times and have gotten no response. I would like my money back, I am no longer interested in the product, just my money. It also seems they have changed their name multiple times. I previously ordered from them about 3 years (2021) ago they were called Arcani Coil, I actually received my product (Enthroned Edges) when I tried to order again (2023), the name was Arcani Beauty. After going back to check the status of my product and complain the name was changed to, just Arcani, now I hear it's called Resilient Beauty Co. I don't care what they change their name to or what their called, I WANT MY MONEY BACK and they should be put out of business.

Resilient Beauty Co is NOT a BBB Accredited Business.

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