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Business ProfileforResilient Beauty Co
Current Alerts For This Business
On May 31, 2024, the business entered into a Final Entry and Order with the State of Ohio Attorney General in the Court of the Common Pleas in Montgomery County, Ohio. The Final Entry and Order decrees that the business and business owner violated the Consumer Sales Practices Act and its Substantive Rules prohibiting unfair or deceptive consumer sales practices by failing to deliver. Under terms of the Final Entry and Order, the business is permanently enjoined from engaging in the acts and practices described in the order and from further violating the CSPA, R.C. 1345.01 et seq., and its Substantive Rules. The defendants are ordered to pay for consumer damages in the total amount of $7,311.53 and civil penalty in the amount of $25,000 equaling a total amount of $32,311.53 to be paid to the Ohio Attorney General’s Office.
Additional business information
In complaints filed at your BBB for Arcani Coil Care, several customers report non-delivery of products and dissatisfaction with communicating with the company. Your BBB submitted a written request for the company to address the pattern of complaints in June of 2020. On March 2, 2021, Arcani Coil Care responded to our request for the company to address the pattern of complaints. In their response, they indicate that during the onset of the pandemic their business was involved in the supply chain crisis where items sold out with no date of return or delayed by weeks with little to no communication around who or when things would change. They have contacted consumers to let them know what is going on as well as increased their number of employees to help handle the situation. As they began sending out the order the business indicated that they are including a free product and 50% coupon that is good for 60 days. The business did indicate that they are still experiencing delivery issues that are beyond their control and are continuing to communicate with customers as to what is happening.
In January 2023, BBB performed a follow up evaluation of the business's complaint activity. BBB found the aforementioned pattern of types of complaints remained. On January 11, 2023, your BBB sent a written notification to the business with an opportunity to provide additional feedback. As of today, your BBB has not received a response.
At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 2809 Philadelphia Dr., Dayton, OH 45405
- BBB File Opened:
- 8/19/2019
- Years in Business:
- 7
- Business Started:
- 1/1/2017
- Business Incorporated:
- 6/4/2017
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- R3SLNT
- Arcani Coil Care
- CrownMe Coil Care, LLC
- Business Management
- Ms. Jerricha L. Hoskins, Chief Executive Officer
- Ms. LeKeisha Grant, Operations Officer
- Contact Information
Principal
- Ms. Jerricha L. Hoskins, Chief Executive Officer
Customer Contact
- Ms. Jerricha L. Hoskins, Chief Executive Officer
- Ms. LeKeisha Grant, Operations Officer
- Additional Contact Information
Email Addresses
- Primary
Website Addresses
Customer Complaints
484 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
07/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Customer Reviews
242 Customer Reviews
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Most Recent Customer Review
Bianca C
05/03/2024
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