Business ProfileforEco Renovations, LLC

Please e-mail a copy of this complaint to [email protected] and [email protected] On 11/13/2020 Eco Renovations was paid $6978.70 to paint the exterior of our home. Payments were also made of $300(1/10/21) and $307(4/10/21) at the request of the company for additional paint and caulk. We were given a 10 year warranty. Within 12 months, the paint began peeling in many spots. The caulking also began to separate and peel in numerous areas. We called the company in the fall of 2022. The owner came to the house twice, bringing an associate with him on the second visit. Both agreed that the condition of the house was unacceptable and agreed to "make it right." We never heard back. We complained again in August of 2023. An associate named ***** came to the house about a week later, said the condition of the house was unacceptable and would be corrected. He took pictures to share with the owner. We never heard back, so we called on November 1. We were told on the phone by ***** that the owner said he had given us two options: 1. Have Eco Renovations repaint the house at our expense 2. Pay the crew separate from the business to repaint at a lower cost to us. We were never presented with these options. We e-mailed the owner of the business on 11/14/23 detailing our efforts to rectify this situation, again asking him to fix the paint and caulk at his cost. He did not respond. We e-mailed again on 11/27/23 asking him to respond. He finally texted and came to our house on 12/8/23. This time, he claimed that it was the condition of the house when it was originally painted that was the problem. We disagreed with this assessment. We asked the owner to repaint the peeling areas and fix the caulk that was peeling in numerous areas at his expense, honoring his warranty. He said he would get back to us in a few days. We have never heard from him. We waited to complain to the BBB because we have been trying to amicably resolve this problem, but have been ignored and dismissed.