Complaints

This profile includes complaints for Grismer Tire Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Grismer Tire Company

  3411 Office Park Dr. Dayton, OH 45439

  
• 

  Grismer Tire Company

  PO Box 337 Dayton, OH 45401

  
• 

  Grismer Tire Company

  6622 Brandt Pk Dayton, OH 45424

  
• 

  Grismer Tire Company

  605 Taywood Rd Englewood, OH 45322

  
• 

  Grismer Tire Company

  4388 St Rt 725 Bellbrook, OH 45305

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to Grismer Tire on 12/11/24 because of a load noise coming from my front end of my car. Grismer checked the tires balance and replaced the valve stems. I thought the issue was fixed and left Grismer. That did not fix the problem, so I went back to Grismer on 12/13/24with the same issue. I was told it was inner and outer Tie Rod Ends, and a front-end alignment for a total of $714.Grismer finished the repairs, and I was told it would cost $816.34. Over a $100 more than I was quoted. I paid the bill and left Grismer to go home. I noticed the issue was not fixed as soon as I left Grismer but decided not to return to Grismer because they failed twice to fix my problem. I called my mechanic to have him check Grismer's work, and went to his garage on 12/14/24 so he could assess the issue. He jacked my car up and the first thing he showed me was both Sway bar links were broken and told me I risked losing control of my car at high speeds. I had my mechanic replace both of them after spending $114 plus his $150 fee, but that did not solve the problem. A couple days later we solved what the problem was, and I had to spend another $400 on parts and labor. The issue that was never diagnosed by Grismer Tire was Front Wheel Bearings. All the work they did on my car was not necessary, and some of the parts they used on my car were used. I trusted Grismer Tire and I have purchased 2 sets of tires in the last 10 years. Grismer Tire by their actions put my Life in danger and overcharged me for work that did not need to be done. I think they should refund all the money they charged me, explain to me how this could happen. I fear Grismer Tire is doing the same thing to uneducated customers when it comes to car repairs.

  

  Business Response

  Date: 03/24/2025

  GOOD AFTERNOON, THERE ARE SEVERAL THINGS THAT NEED CLEARED UP. WE HAVE NEVER INSTALLED NOR DO PICTURES SHOW THAT TIE ROD ENDS REPLACED ARE USED.

  ALSO A VEHICLE THAT HAS NUMEROUS ISSUES MUST BE REPAIRED IN FULL TO RETAIN ITS DESIGNED PERFORMANCE. TIE ROD ENDS WERE REPLACED BECAUSE OF MOVEMENT IN PART THAT THEY ARE NOT DESIGNED FOR. AND LIKE THE SECOND SHOP REPLACED BROKEN LINKS WITHOUT FIXING CUSTOMER CONCERN ISSUE. WE HOWEVER FAILED TO PROVIDE ESTIMATE AND INFORM CUSTOMER OF BROKEN LINK PINS FOR THIS REASON WE WILL OFFER TO SEND CUSTOMER A CHECK FOR HIS COST OF THAT REPAIR TOTALLING $264.67. OTHER THAN THAT NO USED PARTS WERE USED AND REPAIRS WE MADE WERE NEEDED.

  Customer Answer

  Date: 03/25/2025

  
  Complaint: ********
  
  I am rejecting this response because: Grismer Tire replaced parts that did not need replaced, as they were replaced in 2018. The repairs that were needed were ignored since the only thing wrong with my car were the front wheel bearings. The sway bar links referred to in Grismer's response were not broken prior to my visit to Grismer, and I have kept them as evidence. If Grismer wants to Lie about the horrible treatment I received at their shop, and act as if driving on the freeway with broken sway bar links is safe. I can approach this matter in a different manner than trying to deal with a company that does not deal in the truth. Grismer needs to refund all the money I paid them or face the consequences of their actions.

  
  Sincerely,
  
  ****** ** ******

  

  Business Response

  Date: 03/27/2025

  NO UNNEEDED REPAIRS WERE DONE TO VEHICLE NO USED PARTS WERE USED AS CUSTOMER CLAIMED

  "HIS" MECHANIC TOOK 2 VISITS TO REPAIR AS VEHICLE HAD NUMEROUS ISSUES. WILL DO NO MORE CONSIDERATIONS

  THEN THE $264.00 ALREADY OFFERED.

  Customer Answer

  Date: 03/27/2025

  I don't accept your offer. Grismer Tire and ******* are wrong. The parts put on my car were not what was needed to fix my car, it was the FRONT WHEEL BEARINGS that needed replaced. And if the repairs were necessary why didn't that occur on my 12/11/24 appointment? When I was told everything was fine, because after that appointment I put my 2007 Chevy Cobalt on ramps and checked under the front end of my car. Nothing was loose and the sway bar links were intact. Which means the damage to the sway bar links occurred at your shop. And the customer rep. told me everything was fixed on my Cobalt at 1:35 P.M. on 12/13/24.Grismer has not bothered to check their records, or they would have found the invoice from the 12/11/24.Please explain how Grismer can treat a customer like crap through this issue, and then disrespect him when he tries to correct a serious mistake? INVOICE# *********.****** ** ******

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get help for my car for 3 weeks. Grismer Tire charged me for work that they did not tell me about. I talked to a very abusive store own and tried to call the coporate office. I am very upset. I only want to pay the work I knew about. Grismer Tire Salem. I need someone to help or maybe you know who would. I am so stressed. I am 72 yr old. I don't know how to deal with the manager ***** is very abusive. Please let me know how you can help. Nobody called me back when I was available. P.S. ***** abusive people mentally will not let you speak.

  

  Business Response

  Date: 03/10/2025

  On January 27, 2025, Ms. ********* arrived at our Salem Avenue store requesting a diagnostic service be performed because her oil light kept coming on. Our technician performed the diagnostic service and determined that there were no codes in the computer system of the car and that the oil level was a proper level on inspection. He noted that the valve cover gasket was wet on inspection and recommended replacing it along with the oil pressure switch, which is a common issue that causes oil lights to go on. The store noted that this is a starting point on the invoice, indicating that there may be other concerns present that were not showing on that visit. Last, because the car was 15 years old and approaching 100,000 miles, it was recommended to replace the spark plugs for long term maintenance and that an oil change should be performed because of some question related to the correct weight oil being put back in on the last oil change from a competitor. All of this was covered with the customer on the phone and covered again in person with Ms. ********* and her friend at our location shortly after. Ms. ********* agreed to the invoiced total and we performed the work. Ms. ********* had signed our initial work order, authorizing us to diagnose her car and initialed in the "oral estimate" section of the work order, allowing us to contact her with an estimate for repair over the phone. Last, she authorized the charges on the final invoice, paid for them, and signed the final invoice which serves as her card receipt. She has called our office and store multiple times to dispute the charges, not the work performed as it was done correctly. We have been clear in every communication with her regarding this matter and feel she does not deserve financial compensation for any of the services performed. 

  Customer Answer

  Date: 04/08/2025

  Thank you for your cooperation. ***** from Grismer does not agree with me. I am not in the best of health to continue the case with them. He (*****) is very abusive when talking to women and he will continue to be that way. I was telling the truth about my situation. I know the seriousness of lying. But I will continue to try to pay this money that I was over-charged. God bless you and keep you as you continue to help people I really appreciate yall. BBB.

  P.S. I know whom I put my trust in. He my God knows the truth. He knows EVERYTHING!

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had them address issues with one of our cars a couple months ago. They ended up doing work on the vehicle that was not needed nor approved when it comes to cost. I was able to have it addressed and accepted that it was a mistake on the Assistant Manager's part, *******. Recently (February 25th) I brought in another vehicle. To avoid the same issue, I detailed with ******* exactly what I wanted worked on from the list I was provided. I was the given an expected total, $2286 Then I received a call that my car was ready and was told the total agreed upon. The got a call immediately after that ******* made a mistake and I owed $3011, much more than originally agreed. They ended up deciding on their own to do all of the work without approval. I had written notes and messages showing that I only agreed to so much. The manager, Rick, insisted that they work on everything listed no matter if the customer agrees. Which is a crazy policy to suddenly be told. Eventually they offered to remove the parts they put in without my permission before they could return my vehicle. After continued arguing and refusing to accept their gaslighting, the manager removed the fees for one of the major unapproved work. However, I still left having paid nearly $400 more than I originally agreed to.

  

  Business Response

  Date: 03/04/2025

  GOOD MORNING,

  I HAVE SPOKEN WITH BOTH ****(CUSTOMER) AND STORE TEAM I HAVE FOUND AND BELIEVE

  CUSTOMER WAS GIVEN A LIST OF REPAIRS NEEDED AND PRIOR TO ANY WORK BEING COMPLETED

  HE WAS GIVEN AN ESTIMATE OF 3011.39 FOR ALL REPAIRS AND TAX NEEDED THIS WAS AUTHORIZED 

  BY CUSTOMER AND WORK COMPLETED AFTER. UPON PICKING VEHICLE UP  THE CUSTOMER DENIED

  APPROVING THIS MANAGER THAN MADE A CONCESSION AND DISCOUNTED TICKET $363.33. NO FURTHER CONSIDERATION 

  SHOULD BE GIVEN.

  Customer Answer

  Date: 03/04/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  As can be seen from my attached images, my notes show what was approved as needed during my call with *******. Originally I approved $1,243 and then added the control arms during my follow-up call making the total $2.283.

  The time stamps of my messages show when these notes were taken and my communication details. $2,648 is what I ended up paying after the manager removed one of the unapproved repairs. I am still owed $365 in repairs I did not approve.

  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Grismer Management, I recently visited your *** ******* ****** ********** ** ***** store on March 1, 2025, for a tire rotation and wheel alignment. I am writing to formally express my disappointment with the service I received and to request a full refund due to the unsatisfactory and incomplete work performed on my vehicle. Prior to my visit, I called your location and was informed that I could bring my car in for a wheel alignment and tire rotation, with the total cost being $119.99. Upon arrival, your employee advised me to get a diagnostic instead, stating that it would be cheaper and that a wheel alignment might not be necessary. I agreed, trusting their expertise. However, after the diagnostic, I was told that I needed to replace all four tires and should also get additional flush services. I informed your employee that my tires were only two years old and that I was simply trying to determine the cause of my vehicle veering to the right. Despite this, they insisted on tire replacement. I declined and requested to proceed with the wheel alignment instead. After picking up my car, I noticed that it was still veering to the right and that the bump in my tire remained—indicating that the wheel alignment had either not been performed or was done incorrectly. Additionally, the promised free tire rotation was not completed. I then took my car to another tire shop, where within five minutes, they identified a bubble in my driver-side tire—something that should have been detected during the diagnostic I paid for at Grismer. As a result, I had to pay an additional $150 for a new tire. I feel that I was misled and overcharged for services that were either unnecessary, incomplete, or not performed at all. Given these circumstances, I am requesting a full refund for both the diagnostic and wheel alignment charges. I trusted Grismer Tire & Auto Service based on my family’s prior positive experiences, but after this visit, I regret my decision.

  

  Business Response

  Date: 03/10/2025

  Mr. ***** arrived at our location on Saturday, March 1 requesting us perform and alignment and tire rotation. Upon further questioning, Mr. ***** told us that he was requesting the alignment because that while driving, he was feeling the "wheel bumping"...as if it was hitting something constantly. At that time, our employee suggested that there is probably something more than an alignment issue occurring with the customer's vehicle and that we recommend a drive diagnosis to get to the bottom of the issue, which costs $80. Mr. ***** agreed to this charge and signed our initial work order. Our technician test drove the car and put it on a lift to inspect the steering & suspension system. Everything appeared to be in working order with the steering & suspension, but the tech noted that there was a bubble on one of his tires, indicating an impact break (or broken belt in the sidewall) on the tire. Based on the impact break and tread wear of the other tires, our technician recommended four new tires & an alignment, along with other long term maintenance items. The customer approved the alignment only at this time and because the wear was excessive on the tires, no tire rotation was performed or charged to the customer. We performed the agreed up on work for the customer, however, we will refund the diagnostic charge to the customer with tax in the total of $93.74. While both the diagnostic and alignment services were properly performed, we failed to note the details of the inspection on the customer's invoice, which is an unusual occurrence. 

  Customer Answer

  Date: 03/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. Please mail my refund to **** ******* ****** ********** ** *****.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged me $960 for only a seized caliper issue. I initially came in expecting to replace one of my front brake pads, unaware that the issue was actually a seized caliper. The worker quoted me for the full front brakes and the caliper, despite the fact that the brakes were only a year old and still in excellent condition. Knowing they didn’t need to be replaced, he proceeded to include them in the estimate. Believing the high cost was solely due to the caliper, I gave him the go-ahead. However, after authorizing the work, I called back to confirm and specifically asked if anything was being done to the wheel without the seized caliper. He assured me nothing was being done, which led me to believe the front brakes weren’t being replaced—an assumption he seemed fully aware of but chose not to correct. I was ultimately taken advantage of and overcharged $470.

  

  Business Response

  Date: 01/21/2025

  The customer called and asked for a quote on brakes.  We quoted 469.99 for brake pads and rotors.  Upon arrival and inspection we found the Drivers side front brakes were metal to metal.  The L/F caliper had locked up and caused the brake pads to wear all the way down to the metal and dig into the Brake rotor.  Due to this damage, all parts would need replaced. We called the customer and explained the issue, and quoted him the exact price he paid.   He excepted and we repaired the vehicle.   The customer stated in the complaint that the brakes were only a year old and in excellent condition.  That is 100% false.  The L/F brake pads were 100% worn due to the caliper issue.  Grismer did everything correctly for this customer.  

• Initial Complaint

  Date:01/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Grismer caused damage to my car on two occasions. They charged me to fix the problems they had created. I gave them the benefit of the doubt until they purposely caused damage to the car to upsell me. I see this has been a common complaint with them quite some time.

  

  Business Response

  Date: 01/06/2025

  HAVE ATTEMPTED TO REACH OUT TO CUSTOMER I DO NOT HAVE ENOUGH INFORMATION

  TO PROCEED WITH ANY REMEDY. THE LAST TIME I SHOW CUSTOMER IN OUR STORE WAS 

  JAN. 2024 ABOUT A YEAR AGO. NOT SURE WHAT COMPLAINT IS OR WHY IF ANY

  MORE INFORMATION IS RECIEVED PLEASE FORWARD TO ME. THANK YOU

  Customer Answer

  Date: 01/08/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  I do not see how Grismer could not have the correct information to contact me as prior to my complaint I was a customer for about eight years. This Columbus garage has called me numerous times when my car was in their care. They definitely have my contact information. This seems to me yet another tactic to cheat a customer and avoid responsibility.

  However, I will call ******** at ***********.
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 01/09/2025

  I DO NOT HAVE ENOUGH INFORMATION TO INVESTIGATE WE HAVE NEVER BROKEN ANYTHING TO CREATE A UPSELL

  I WILL HOWEVER LOOK INTO  IF PROVIDED WHAT AND WHEN THANK YOU. I ALSO TAKE EXCEPTION TO COMMENT THAT WE ARE DELAYING ANYTHING

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid over $1100 to get all of my brakes fixed which included new rotors and brake pads. After about 18,000 miles brakes started squeaking. I took my car to the shop that replaced my brakes originally. After they inspected my car they said both rotors and pads need replaced for the rear of my car. Again, brakes and rotors last at least 30,000 miles. Also note, I rarely drive this car great distances. Just around my suburban town. This is normal driving and I put on about maybe 7-10k miles per year.

  Customer Answer

  Date: 10/14/2024

  I talked to the manager and I'm happy to cancel this complaint as we've agreed to terms of repairs.

• Initial Complaint

  Date:10/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 tires on 09/16/2024 with the caveat that I would receive 4 free oil changes. On 10/1/2024 I received my first free oil change with an invoice total of $54.59 The undisclosed additional charges were: $20.00 Grismer Additive Cleaner; 17.99 Oil Filter 100241; 10.99 for an additional quart of synthetic motor oil; with Applicable taxes. I believe this is consumer fraud due to false advertising from the online ad and within the store itself. The details are never explained at the outset of the offer nor do they tell you additional charges have accrued. This is a bait and switch tactic. The initial offer is disguised to generate more revenue and force customers to pay for undisclosed additional services. I would like a refund issued back to my form of payment.

  

  Business Response

  Date: 10/02/2024

  Mr ****** is well aware of the addition quart of oil for $10.99, the special filter needed for his Volvo for $17.99 and the $20 upgraded conditioner that he approved.  Grismer has a signed work order from Mr ******* approving all of these charges. 

   Grismer clearly states on the bottom of the 4 free oil change card issued to every customer that purchases 4 tires that the 4 free oil changes have a 74.99 maximum retail value, are for MOST vehicles and MOST filters. 

   

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car in to Grismer when the check engine light came on. They said it was the catalytic converter and without telling us used an aftermarket catalytic converter. On the receipt you can even see that it says new catalytic converter. Shortly after The check engine light came back on, I brought my car back to the shop and they said that it was the oxygen sensor. They replaced that, then shortly after I left, the light came back on. I brought it back and they said that the first catalytic converter was faulty and they would replace it with a new one because it was under warranty. When I left with it, the light came back on. I brought it back and they replaced the converter for the third time, and the light came back on shortly after. When I reached back out, they refused service and said that I would need to go get a brand new catalytic converter from someone else, and only at that point would I be able to get a refund from them. They’ve put us in a position where in order to get a refund for around $1500 I may need to spend $2000, and that doesn’t guarantee that I get the refund. I have several receipts showing the course of events.

  

  Business Response

  Date: 10/07/2024

  WE ARE AWARE OF ISSUES INVOLVING THE 2014 CHEV. CRUZE AND HAVE FOUND THAT
  ON INITIAL VISIT 7-16-24 THE VEHICLE FAILED A TEST ON CATALYTIC CONVERTER AS
  WELL AS DOWNSTREAM O2 SENSOR AFTER CONVERTER REPLACED. THE CUSTOMER HAD
  THEN RETURNED TWICE ON  8-3-24 AND 8-15-24 STATING DEALER SAYS OUR REPLACEMENT
  CONVERTERS ARE BAD. AT THIS TIME WE REPLACED CONVERTER 2 MORE TIMES UNDER WARRANTY.
  BOTH TIMES VEHICLE WAS TESTED AND CONVERTER PASSED TESTING, WE STILL REPLACED
  UPON CUSTOMERS INFOMATION GIVEN FROM DEALERSHIP. WE FEEL THE VEHICLE HAS
  GOOD CONVETER ON AND NEEDS A PCM PROGRAMMING. CUSTOMER STATES DEALER SAYS
  STILL NEEDS CONVERTER. THE STORE MANAGER RYAN HAS SPOKEN TO CUSTOMER THAT
  IF DEALER NOW REPLACES CONVERTER AND THEN NECCESSARY DRIVE TIME OCCURS AND IF
  PROBLEM IS SOLVED WE WOULD NEED PART BACK THAT DEALER REPLACES AND REFUND
  FOR OUR SERVICE WILL BE ISSUED. THANKS **** ****** AREA MGR GRISMER TIRE.

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my Kia soul up there to get fixed it wouldn’t start the next morning I called them after paying them they are telling me it’s not there problem it won’t even start now

  

  Business Response

  Date: 10/01/2024

  The customer brought their car in to our Huber Heights location complaining about an issue with the charging system on the car. The vehicle had continuous issues with stalling and not starting over the previous few months. Up to that point, they had installed 2 different batteries from Auto Zone and had an at-home mechanic install an alternator. After this, they were still experiencing an issue. 
  
  Once we had the car in our shop, our technician found that the main power line to the alternator was not re-connected properly by the mechanic who had installed prior to us inspecting it. Our tech found this by testing the voltage on the alternator as it arrived in our shop. It only tested at 11V when most properly working alternators will charge at 12-16V. Our tech properly re-connected the power cable and let the car run for 45 minutes after to make sure the alternator was charging correctly. After the time running, the tech tested the alternator one last time and it was charging at 15.9v and running as to be expected. We released the car to the customer at that point. 
  
  The customer states that once they got the car home, the alternator was only charging at 11V and the next day the car would not start. At this time, I explained to the customer that we would happily inspect the car at no charge to see if there was an underlying concern that was not seen on the initial inspection. This could be a number of issues that caused this, including a used or incorrect alternator having been installed by the at-home mechanic. We never saw the customer again at our Huber store and hope they were able to get their car addressed. We will refund the $55 to the customer as a sign of good faith and consider this matter final.