Customer ReviewsforGrismer Tire Company

My vehicle was towed in for a charging system issue truck stopped running after the alternator failed. They after being given authorization of a diagnostic service. Recommend and installed a alternator that i purchased for half the price they offered for the same one and informed me the alternator pigtail had an issue after bringing it back twice cause the alternator and battery alone didn’t fix the issue. I have had to have 3 batteries warrantied out because they failed to accurately diagnose or repair my issue. It was determined by a different shop the pigtail was not actually repaired and I am now out another $800 for the same parts plus a pigtail at a different shop. If you read through other complaints it appears there is a solid pattern here of part slapping people’s vehicles and not actually determining the problems. Ironically they declined my request to them directly for a refund and chose to be rude argumentative and abrasive again. Seems to be a theme. Call corporate and they pass you off to the same store manager who runs the store responsible for the problem. Won’t make that mistake twice.

Grismer never repaired a pigtail. We simply clicked the tab in correctly because it wasn't pushed all the way in on the original repair. Grismer performed this work on 1/16/24. The vehicle came back on 1/20/24 for similar issues. We found the clip on the pigtail to the Alternator wasn't clicked in all the way. We fixed and retested over and over for 2+ days. We found ZERO issues. Mr Miller picked up the truck on 1/22/24 and hasn't had any issues until last week. 3 MONTHS have passed and now he's blaming Grismer for a faulty wiring harness. The invoice clearly states that their is NO WARRANTY on parts or labor due to customer supplied parts.

Took car in for battery light being on on 10-21-23.serpentine belt and belt tensioner was bad had it replaced $652 later.12-19-23 brought back for same issue was told it was alternator now and was told $957 to replace.Repair warranty will never be good at this place cause they will always add on something that doesn’t need done just to make a profit.

Mr. S****,

Thank you for taking the time to leave a review. I would like to discuss this further and see if there is any way I can help. Can you please respond with your phone number so I can contact you? 

Thank you, 
Scott Mullinger
Grismer Supervisor

We took our van in for a simple oil change. They broke the bolt that holds the oil pan and charged us for it! $600 later. Also stated we needed a new serpentine belt, brake pads, air filters. We took ithe van toan actual reputable mechanic and stated that none of what they said was needed. Place is a major rip off. We went to the one in Fairborn OH.

We've been trying to contact you, to explain that the bolt was not broken, the aluminum threads on the oil pan were worn out due to the 2009 Honda Odyssey being 14 years old and having 173,784 miles. If you change your oil every 5,000 miles that would be the 35th oil change on the vehicle. Aluminum wears out over time. This is a common problem with Aluminum oil pans.

Terrible customer service! Bought 4 new Firestone tires there 18 months ago, had less than 3000 miles on them and a valve stem failed, they did not cover under warranty and charged 50 bucks for a replacement and refill the tire. Never again will they get a penny of my business!

Mr B**** came into our store with a Tire losing air on his Cadillac Escalade. He purchased the tires on 7/14/21 at 144,402 miles. Currently the vehicle has 161,434 which is 17,032 miles on the tires, not 3,000 like Mr B**** stated. The tire was leaking around the rim due to corrosion and around the valve stem. We buffed and sealed the rim and replaced the valve stem. Mr B**** declined the tire owner protection plan when he purchased the tires, so therefore we charged 39.99 to repair the leaking tire. Please eliminate this customer complaint as Grismer Tire did ABSOLUTELY nothing wrong.

Centerville Ohio location....Went in for a routine oil change. They did upsell on the Best package stating that is what I got the last time. Did not ask, just did the Best. Whatever, no biggie. Just an oil change. 5 days later, leaking oil all over the place under my van. Had it towed back to them to look at it. Cracked oil housing unit which was 'not their fault' - never had an issue with leaky oil or anything prior to the change. Had them change that out, and while they were at it, had 2 new tires and a tie rod fixed. Get it home, engine light is on. Throwing code P0303 for misfire. Never had an engine issue since I've owned it. Didn't have an issue prior to going into the shop. Called to see if they'd do a diagnostics on it to see if there was a loose wire or something. I had put $1900 into the car, and I thought they could do a courtesy check. No, they would look at it, but if deemed not their "fault", another $149.99 charge. Of course it will be deemed not their fault - I just feel like the customer service is shady, and they upsell and take advantage of the unknowledgeable customer. They got good commission off of me, and I am nervous if I take it back they'd find another $1500 worth of work to do it it, or make another issue for me to resolve, because I am a women and just want a reliable running car. They make money off people like me who they can cause more harm than good and charge them for it...

left message for Mrs H******* on 4/28/23 at 11:13 am.