ComplaintsforJegs High Performance Centers

• Initial Complaint

  07/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased at complete brake set by power stop on 7/8/24 emailed said next day said split order 2 package came got half a order some emails said back order now i even paid for core charge to i get one boe o the 7/15/24 should of opened it looked beat up next thin i bow im missing back calipers i call 6 hour wait to to this snob couldnt figure it out told her why would i lie my core more than the part next nothing try to send he picof what i have nothing so now i got it a the garage and i have to by parts esle where wait for redund good luck stay away from this terrible place of business

  Business response

  07/31/2024

  Hello, 

  I am very sorry to hear about the issues you have had with this order. I did contact powerstop and they did not ship the calipers to you. They are on backorder. I did have them cancel that order and issued you a refund in full for the calipers. You should see that refund appear on your card in 3-4 business days. 

  Thank you,

  JEGS Customer Care

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Ordered a trunk pan insert on 7/12/24 just to find out it’s back ordered. Don’t want to wait until late August to receive it. I have called twice and have been on hold for over an hour both times. I just want to cancel my order but can’t get in touch with CS to resolve.

  Business response

  07/17/2024

  Hello, 

  Thank you for reaching out, I sincerely apologize for the issues you have had. I do see this was canceled today, since it was a backorder we did not charge your card. 

  Thank you,

  JEGS Customer Care

  Customer response

  07/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** *******

• Initial Complaint

  07/03/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I order an HiRise Intake Manifold - Small *********** 350 Vortec - Polished Finish from JEGS performance on June 6, 2024. It came in and I seen that it was the wrong I take so I paid for a return sticker on their website and printed it off and took it to poster to return it on June 8, 2024 at 1:21 pm. **** received the return on June 12, 2024 at 11:30 am and I still haven't received my refund.

  Business response

  07/05/2024

  Hello, 

  Thank you for reaching out to us. I am very sorry for the issues that you've had. I did look into this and do see that we did receive this back. I have issued you credit in full for the order; you should see that refund appear on your card in 2-3 business days. 

  Thank you,

  JEGS Customer Care

  Customer response

  07/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***********************

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed an order to Jegs Performance on 6/4/24 and about 24hours later I checked my email to see that it was back ordered. I immediately called and had to wait over 2 hours for customer service to tell me they will refund the tax and the shipping immediately but will refund the remaining amount when the item is received. (The item never left the warehouse) (it had only been 24hours since the order had been placed there is no way it had shipped when it was back ordered?!) anyways here it is 6/27/24 and I’ve been on hold currently while writing this for 2 hours and 5 minutes and have not moved in line for almost an hour. I just want my money refunded to my credit card so I don’t have to pay for something I never received. My payment is due 7/2/24 and that is the only credit on that card which I shouldn’t have to pay in the first place.

  Business response

  07/01/2024

  Good morning, 

  I apologize for the delays in this refund. I did issue you a credit today. Since this order did ship and we asked it to be returned to the vendor we had to obtain a credit from the vendor before we were able to credit you. 

  Thank you,

   

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 3rd 2024 I ordered a set of headers with an estimated ship date of June 17th. Today, June 25th, after over 2 hours wait to talk to customer service I was told they should ship on June 17th. When I pointed out it was now June 25th they said it looks like it will ship August 23. I'm not willing to wait that long as we had plans to have this project done for the July 4th parade. I want my money back if I'm not able to have the parts. I don't feel they should take payment on parts if they don't know when they are able to ship them. I understand they are shipping direct from manufacturer, but I would say they need better communication with them. Don't put an estimated ship date on the site if it's going to be that far off, I mean really a difference from June 17 to August 23? Your estimate is that far off?? The guy said he may be able to refund my money in about 3 days pending what the manufacturer says. Jegs took my money within minutes of placing the order, they can refund it just as quickly.

  Business response

  06/26/2024

  Hello, 

  Thank you for reaching out about the issues that you've had. I sincerely apologize for the delays with your refund. 

  We have asked Speedmaster to cancel your order so we are able to issue you a refund. As soon as they confirm the cancelation, we will issue a credit to your bank. The bank can take 2-3 business days to post that refund to your account through the ACH process. Similar to your paycheck, the deposits are not instant when moving through an ACH system and can take some time to show as available funds. 

  Thank you,

  JEGS Customer Care

• Initial Complaint

  06/19/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered 2 tires totaling $701.34 and they were to be shipped to my house. This was at the end of April. The tires never arrived. I tried calling Jegs a total of 10 times and was on hold for more than 3 hours never getting a hold of anyone. I filed a dispute with my credit card company and since Jegs supplied a tracking number that was sufficient enough for them to close the dispute. I am out 2 tires and $701.34. At this point I want my credit card refunded.

  Business response

  06/19/2024

  Hello, 

  Thank you for reaching out, I am very sorry to hear about the issues you have had with this order. 
  

  In looking at the tracking numbers we shipped on, they do show photo proof of both tires being delivered to your address with the house number in clear view - This view is also clearly replicated on Google Maps. Since this is a confirmed good delivery with photographic proof, we are not able to refund or reship this order. ************ & ************ are the tracking numbers for your shipment that have the photos attached. 
  
  If you believe this was theft, please contact your local police and file a claim with your homeowners insurance. 

  Thank you,

  JEGS Customer Care

   

  Customer response

  06/20/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21870960
  
  I am rejecting this response because: the tires are not in my possession.  They show as delivered, but were not at my house.  So whether they were stolen or what is not my issue.  I find it funny that there was no signature required on items that are over $700.  I have items of lesser value that need signatures.

  
  Regards,
  
  **** ***********

• Initial Complaint

  06/13/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered a hitch from Jegs on **** Called the following morning to find out that the hitch they have listed as available and ready to ship is actually back ordered with no ETA They will not process the refund although they do not have the item and have confirmed over the phone this information

  Business response

  06/13/2024

  Hello, 

  Thank you for reaching out, I am very sorry to hear about the issues that you've had. I do see this was ordered on the 10th and was canceled and refunded back to **** on the 11th. 

  
  Can you confirm you have recieved the refund? 
  
  Thank you,

  JEGS Customer Care

• Initial Complaint

  06/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  5/14/2024 I purchased 24 Nitro 70 high performance motor oil. I received 24 Nitro 50 high performance motor oil. I called customer ********************** and was ***** in the que. I called back the next morning and was 31st in the que. After waiting an hour, I finally was able to speak to a customer ********************** agent and explained the situation. He informed me that I needed to send a photo of the Nitro 50 oil as well as a photo of the tore up box it came in. I told him time was of the essence as I needed the oil in a hurry which is why I purchased it. I sent him the email with the requested photo, and I have had no response back in over a week. I email daily to check the status as well. Due to time restraints, I ordered the oil I needed from ******, who had it to me in 2 days. I included that information in the email to the customer ********************** rep, (who I have had zero response from) and stated I would like a refund instead of the correct product. Jegs used to have great customer ********************** as well as product support and quality. I am not sure what has happened, but they have gone way downhill. They have lost me as a customer for sure. Hopefully I can get my money back, I for sure will not be holding on the phone for 4 hours to speak to a customer ********************** agent.

  Business response

  06/11/2024

  Hello, 

  Thank you for reaching out, I am very sorry to hear about the issues that you have had. We are working on hiring more staff to reduce the hold time. We are aware your time is valuable and appreicate you waiting to speak with us. 
  
  I did locate your order, unfortuantely, the agent handling your case has been out, sick. I did issue you a refund today. You should see that credit in 2-3 business days. We do not need the product back. 
  

  I sincerely apologize for the long waits and hope we can continue to do business together. 

  Thank you,

  JEGS Customer Care.

  Customer response

  06/12/2024

  Thank you for your response, but I was refunded only for 12 quarts of the incorrect oil. I ordered 24 quarts and was sent 24 quarts of the incorrect oil. Thank you!

  Customer response

  06/17/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21832405
  
  I am rejecting this response because: Thank you for your response, but I was refunded only for 12 quarts of the incorrect oil. I ordered 24 quarts and was sent 24 quarts of the incorrect oil. Thank you!
  
  Regards,
  
  *********************

  Business response

  06/17/2024

  Hello, 

  I did locate another invoice with 12 more. Those have now been refunded. 

  Thank you,

  JEGS Customer Care

  Business response

  06/17/2024

  Hello, 

  I did locate another invoice with 12 more. Those have now been refunded. 

  Thank you,

  JEGS Customer Care

  Customer response

  06/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *********************

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My gf order a exhaust from you guys and it just does not fit at all been trying to put it on for the pass 4 hours now and cant even get it on I will never order from you guys again and you guys took over a month and a half to get here so I am pretty ****

  Business response

  06/13/2024

  Hello, 

  I sincerely apologize for the issues that you've had. I did try to locate your order and have not been able to find it. We have tried to reach out to you and have not received a resposne. We would love to look into this and assist the best we can if you could please provide us more details to locate your order. 

  Thank you,

  JEGS Customer Care. 

• Initial Complaint

  06/06/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered a Camshaft and they marked it shipped and held it for 4 days. I requested to cancel the order on the 4th day then they shipped it. When I called to cancel I had to wait on the phone for 2.5 hours. Then the guy said he tried to cancel it and if it didn't work they would cover the shipping cost. Well, I ended up with the part. I returned it immediately and paid for the shipping back to them and they are trying to just give me credit to my account rather than a refund and the credit doesn't include the shipping charge they said they would cover. Never mind that though, they want to give me credit when their policy states they would provide a refund. I call and you have to wait on the phone for hours no matter when you call. I assume this is an attempt to get you to hang up and not continue to get your money back or ask about anything.

  Business response

  06/07/2024

  Hi Donald, 

  Thank you for reaching out, I sincerely apologize for any issues that you may have had surrounding this order. I have refunded the return shipping that you paid as well as the priority shipping you paid on your original order. You should see those credits in the amound of $17.21 & $61.11 hit your card you used in 2-3 business days. I also looked into your other refund and it should be coming back to your original form of payment as well. 

  Please let me know if there is anything else we can do to assist you.

  Thank you,

  JEGS Customer Care

  Customer response

  06/10/2024

  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩