Complaints

This profile includes complaints for Jegs High Performance Centers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jegs High Performance Centers

  101 Jegs Pl Delaware, OH 43015-9279

• 

  Jegs High Performance Centers

  751 E 11th Ave Columbus, OH 43211-2613

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from Jegs, the product came later than promised, when the product arrived the driver told me I must sign for the damaged product to refuse it. I refused to sign and he took the order back. I called to see about a replacement and Jegs told me it would be months, they then told me 30 days to get my refund. They found a similar product in stock and asked me to pay again and wait for sed refund from the original order and also wait weeks for the second shipment to arrive. I want my shipment ASAP and I don't believe it is right to ship a damaged product and then have the customer wait months and pay twice to get their original product. I need my shipment ASAP.

  Business Response

  Date: 07/05/2022

  Hello, 

  I sincerely apologize for the issues you've had. I do see this was shipped on 06/29 and R&L Carriers should be calling you soon to schedule a delivery appointment. https://www.rlcarriers.com/freight/shipping/shipment-tracing?pro=314571762&docType=PR is you tracking link. There is a phone number on the web page you can call and schedule your delivery prior to them calling you if you would like. 
  
  Thank you,

  JEGS Customer Care 

• Initial Complaint

  Date:06/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a DIGITAL DASH as well as a DIGITAL GEAR selector and Finally get parts here so I sechedule my car in for REPAIRS and find out the DIGITAL GEAR Selector was FAULTY and was PROMISED a Shipped REPLACEMENT by 6/21 followed by a TRACKING Number and My car is going on TWO weeks sitting at a GARAGE awaiting REPLACEMENT Part with NO replacement part in Sight??? this is why I CANT Depend on JEGs to KEEP their WORD and this GARAGE is still CHARGING Me for Space AWAITING on their Part and No one Seems to CARE My BILL keeps adding UP except ME!!!!!!!

  Business Response

  Date: 06/29/2022

  Hello, 

  We are showing the gear shift indicator shipped and delivered on 06/27. https://wwwapps.ups.com/WebTracking/processInputRequest?tracknum=1Z2354R70312960040&requester=ST/trackdetails is your tracking link. 
  
  Thank you,

  JEGS Customer Care 

  Customer Answer

  Date: 06/29/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 17460119
  
  I am rejecting this response because: the buyer is ALWAYS left in DARK when dealing with Jeggs!!! It took THREE days for them to Finally provide a tracking number...Jegs is gettin as bad as WALMART anymore..ill start giving SUMMITT My business because they have NEVER left a buyer in DARK like jeggs does..and this is THIRD Time in a ROW Jegs has Done this to me....No MORE!!!
  
  Regards,
  
  ******** ******* **

• Initial Complaint

  Date:06/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve successfully used jegs in the past and felt safe ordering from them again. I needed to order several parts from several vendors, so chose to use ebay to order through jegs since they have an account there. On January 31st 2022, I ordered a radiator from them for $282 using my credit card. It stated that it was “in stock” but after i placed the order, i never received any shipping or tracking information. I waited several days before reaching out. I contacted jegs through the “contact seller” tab and spoke with them via messages/emails. They stated that the part was not in stock at the time and was not due to be in until mid April due to a back order issue and asked if i would wait it out which i agreed to. Mid April came and went. I contacted them again and May of this year. Again they stated that the radiator was still out of stock and that they had no time frame for it to arrive. I then asked for a refund. They agreed and I was told ok. After several days, i still had not received a refund, so I contacted them again. They said that they would try, but that they couldn’t refund the purchase. They suggested i try to dispute it with my credit card company, so i did, but the credit card company stated that too much time had past and that I could not dispute the charge. After getting nowhere. I searched around online and found hundreds of this same exact complaint. Many of which were on ebay. Many stating that jegs is intentionally scamming people out of money by selling parts that they dont have or actually stock, collecting money and never supplying/sending the parts, asking people to wait until its too late and the refund window is closed.

  Business Response

  Date: 06/21/2022

  Hello, 

  I sincerely apologize for the issues you've had. eBay has rejected our refund as its outside of their window for processing payments. 

  
  If you can provide a mailing address, if it differs from your order address we can send you check for the full amount or if you would prefer to provide credit card information, we can issue the refund back to a credit card. 

   

  Please let me know how you would like to proceed. 

  
  Thank you,

  JEGS Customer Care

  Customer Answer

  Date: 06/22/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. Either option works for me as I would just like to have my money back. The address for shipping is the correct mailing address for me to receive a check. Or the money may be returned to my credit card. That is an American Express card, #*****************. Exp. 03/25  billing zip is *****. Thank yoi.
  Regards,
  
  ***** *****

• Initial Complaint

  Date:05/09/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered beam connecting rods for a 351W they didn’t let us know until after we ordered them that we wouldn’t receive them until late June we placed the order on April 18, 2022 we tried many times to get a refund and they kept telling us they spoke to this person and so forth we talked to 5 representatives the last one was a supervisor and he sent us a gift card for the amount of the refund which was 265.54 which we didn’t want we wanted our money to order the part from somewhere else to get it here sooner we called to let them know we received a gift card but would rather have our money back but if it was going to be a problem we would just use the gift card if it was going to take to long to process us the refund so we went to spend the gift card that night and it was cancelled and the representative told us there was nothing in the system about the gift card and it couldn’t be found so now we are in the same boat we were told Friday we should receive a gift card through email by today Monday, May 9, 2022 and I checked my email all throughout the day and still nothing so at this point we have gave up hope in getting our money back but 265.65 is a lot of money especially for someone who has to work hard for their money so we were hoping with your help we would get a refund and an apology and just maybe this wouldn’t happen to anybody else. Thank You, ******* *****

  Business Response

  Date: 05/10/2022

  Hello, 

  Thank you for reaching out to us. I do show you called in and spoke with **** on 05/06/2022 and he performed a 3 way call with you and your bank on the line and they confirmed they received the refund and credited your account. Your ref# 74692162111100750656787  & auth 022003 should help you locate this refund with your financial institution. 

  Thank you,

  JEGS Customer Care

  Customer Answer

  Date: 05/11/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 17183577
  
  I am rejecting this response because: he said that but I have spoke to my local bank and I have checked my online banking as well and there has been no refund whatsoever issued from jegs so somebody has had some sort of miscommunication or an error or something bc I have checked and double checked again and it still isn’t showing a refund and my bank that I talked to here local is saying there hasn’t been a refund issued either on their end! 
  
  Regards,
  
  ******* *****

  Business Response

  Date: 05/12/2022

  Good Morning, 

  We did a three way call with your bank, JEGS and You on the phone and they confirmed receipt of the refund on 4/22. We refunded on 4/21/22 ref# 74692162111100750656787 auth 022003. Your bank confirmed it was received on 04/22. It was refunded back to a visa ending in 0941.

  Thank you,

• Initial Complaint

  Date:05/09/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "Order a Tork convertor for my car had it put in a (and) drove the (car) about 30 mile and the Tork convertor lock up and burn my transmission up  it cost me 2,900 to have the transmission fix and Jegs gave the cost of the Tork convertor back to me and said they were not doing no more.  Talk to two of there (employees)  salesperson a (and ) manager"

  
  

  Business Response

  Date: 05/10/2022

  Hi *****, 

  Thank you for reaching out to us. After reviewing the order and the notes associated with the orders we have advised that we are not liable for any labor costs or damages caused by parts installed. We have issued you a refund for the torque converter as of 05/10/2022. We did offer to discount a replacement but you have declined all of our offers. 

  Thank you,

  JEGS Customer Care

  Customer Answer

  Date: 05/16/2022

  I am rejecting this response because: 

  You supplied a part that ruined my transmission because the part froze or locked up.  You are directly responsible for this because of it.  I will get a statement from the mechanic that worked on my vehicle to back this up.
  
  Regards,
  
  ***** ********

  Business Response

  Date: 05/20/2022

  Hello,

   

  Thank you for reaching out to us. JEGS cannot be held liable for incorrectly installed parts or parts failures. We are able to exchange the part under warranty, which covers the part itself. It does not cover labor claims. 

   

  Thank you,

  JEGS Customer Care

• Initial Complaint

  Date:05/09/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from JEGS on 5/3/2022 and checked order status one day later, and the product is on back order. Their policy specifically states the customer would be notified if a product is on back order so they have the option to cancel the order, order a different product, etc. I was not notified whatsoever that the product was on back order. I then tried to call them several times waiting on hold for over an hour, sometimes two hours at a time, to try to cancel my order and no one ever answers. I proceed to call back trying to get ANYONE on the phone whether it be Accounting, HR, customer service, etc. and literally NO ONE WHATSOEVER would pick up a phone. There's no other way to contact them or cancel an order. Invoice number is 476131050322, Part Number 555-62140, Amount $198.37. Billing name and address is under my name, ****** ****, however shipping address and name is under my brothers, ***** ******* Any help with this matter would be greatly appreciated. I honestly just want to cancel the order at this point, however there is no way to do so without calling them and no one will answer a phone.

  Business Response

  Date: 05/09/2022

  Hello, 

  We do show this order is canceled. You called in on 05/09 and spoke with one of our Customer Service agents.  We do try to be as up front as we can with ETA dates and display them on product pages and in the checkout so the customer is aware when the item will ship. I apologize for any confusion. We do have this canceled and since this was a backorder, you will not be charged. 

  Thank you,

  JEGS Customer Care

   

  Customer Answer

  Date: 05/09/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. After waiting on hold for four hours today and contacting several different departments to get someone on the phone we were finally able to get this order cancelled. Thank you for your time!

  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:05/09/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order on May 6 ordered next day shipping on my order paid additional $40 to receive it next day air.Still haven't received package as of this day this is May 9th and no indication of when it will arrive with no shipping details contact customer service about package they said it was on the way and it was covered by next day airand was going to get there by next day air on schedule time which this is 3 days laterand still have received package.

  Business Response

  Date: 05/09/2022

  Hello, 

  Thank you for reaching out. This package is showing delivered today 5/9/2022 @ 11:17am. When the order was placed on Friday 5/6, Saturday Delivery was not selected. This shipped via Priority overnight and it delivered today, which was the next available business day. This did deliver within the next day service you selected for you order. 

  Thank you, 

  JEGS Customer Care.

• Initial Complaint

  Date:05/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yea these people took 400.00 from me and scammed me out of a intellitronix digital instrument cluster. My package said it was delivered however I did not receive it. Called them the next day and they said they would start a trace on the package. I called every other day for a month and a half. They finally said that FedEx did lose my package and that the item was on back order. Finally received the replacement after I purchased one online from Craigslist. I returned the item expecting to receive a refund or credit. I was told to provide my receipt for the one I purchased off Craigslist. Spoke to the manager and he said that you can't purchase the intellitronix digital instrument cluster from private citizens and that they are only sold from authorized dealers. When asked about

  Business Response

  Date: 05/04/2022

  Hi ******, 

  We've already talked at length and we stand by our decision. We are not able to refund or reship your order. The order was delivered successfully, if you are not in possession of the order we have told you what your next steps should be with law enforcement and your insurance policy for replacement of your order. 

  Thank you,

  JEGS Customer Care.

  Customer Answer

  Date: 05/04/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 17138691
  
  It doesn't make any sense at all that you would ship me a replacement and the send the attached email saying that a refund will be processed. If you, as a business felt some type of way, why did you send me a replacement? Now that I have found what I needed cheaper you ask for proof of purchase and tell me to file a report with the police and file a claim with my insurance? Doesn't make since. I paifor the item, it was not delivered, you sent a replacement because someone saw that it was in fact not delivered and now you have my money and I have no merchandise. How is that fair? I do not accept this response at all I am rejecting this response because: 
  
  Regards,
  
  ****** *******

  Business Response

  Date: 05/05/2022

  ******. 

  At this time we are confident our in our decision. 

  Thank you,