ComplaintsforCommunity Choice Financial, Inc.

• Initial Complaint

  04/26/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I got a title loan with check into cash in Orangevale calif. On greenback lane so a new company bought they said we could go to California check cashing on auburn blvd. Citrus heights after closing well they can not find our title loans so gave me phone number to call I have been jerked around and paid 2 times on it 3000 and 2000 on it but it took from Nov. Til Feb. To do this now I owe 400 on it I've been calling for a month to pay off and they can't find my loan again will there sickening 70 percent interest out of this loan this is wrong ***** *****

  

  Business response

  05/02/2022

  Thank you for the opportunity to respond to the complaint filed by ***** ***** (Complainant). Check into Cash (CIC), a member of the Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
  
  To summarize, the Complainant states they received a title loan from CIC, a new company bought CIC, and now they would need to go to California Check Cashing to conduct their business. The Complainant claims after the CIC store closed, the employees were not able to find her title and claims to have been jerked around when calling in. The Complainant claims they paid $3000.00 and $2000.00 between November and February and owes $400.00; however, they have been calling for a month to pay off the loan and they cannot find their loan. The Complainant is requesting to be contacted by the business.
  
  Our records show that the Complainant agreed to terms of a title loan on November 23, 2019, with CIC, in the amount of $7000, with 76 Biweekly payments of $368.13 starting on December 13, 2019, and one final payment of $364.89 due on November 11, 2022. As of April 27, 2022, the Complainant has paid their title loan in full. On April 28, 2022, CIC submitted an electronic lien released and mailed the paper title to the address provided in this complaint.
  Regarding the Complainant’s comments stating the company was unable to find their title loan to pay; it appears the agent(s) the Complainant spoke with on April 22, 2022, was not with the correct department and therefore was unable to assist the Complainant. On April 29, 2022, CIC Customer Service was able to speak with the Complainant and confirm the loan is paid in full. CIC is refunding the interest accrued on the account for the last month to accommodate for the delay the Complainant experience when attempting to pay their loan in full. We apologize for the misdirection and any inconvenience this situation may have caused. The Complainant should receive a refund check in approximately 14 to 21 business days.
  
  We hope that we have fully addressed the complaint. Should the complainant or the Better Business Bureau require further explanation, we may be reached at *****************************
  
  Sincerely,
  
  Customer Service – Consumer Complaints
  **** ******* **** **** ******* ** *****

• Initial Complaint

  04/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  SO I WENT IN THERE IN THE 19 I CASHED A CHECK FROM ARIZONA UNEMPLOYMENT. IT CLEARED THERE ACCT THE 21 st. I ALSO RECEIVED ANOTHER CHECK FROM UNEMPLOYMENT SAME CHECK NUMBER AND AMOUNT I TRYES TO GO CASH THE BEYOND ACTED LIKE THE CHECK WAS FAKE. MADE A BIG DEAL. EMBARRASSING. I REACHED OUT TO UNEMPLOYMENT THEY WANTED TO HV ME GIVE PERMISSION TO TALK GO THEM BECAUSE THE ALSO WERE SAYING THE CHECK IS VALID ITS NOT FAKE MOR DUPLICATE WHEN THE PROCSS THE FEDERL PANDEMIC BACK PAY IT WILL HAVE THEY SAME CHECK NUMBER. THE MANAGER HER HAND UP AT ME LIME TO SHUT UP DID NOT WANT TO SPEAK TO THEM OR EVEN CONTACT THEM DIRECTLY WITH MY PERMISSION YO UNEMPLOYMENT. THEY ARE HOLDING MY CHECK. AND THEY ARE NOT ENTITLED. TO. THE1st check. Has well cleared. And been past 14 days. I want my check returned to me

  

  Business response

  04/07/2022

  April 7, 2021.
  Better Business Bureau
  **** ****** **** ********* ** *****
  RE: BBB Complaint ID 16977761
  BBB Dispute Resolution Team:
  Thank you for the opportunity to respond to the complaint filed by ****** *******
  (Complainant). CheckSmart, a member of the Community Choice Financial® family of brands,
  appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy
  to provide this response.
  To summarize, the Complainant claims on March 19, 2022, they cashed a check from Arizona
  Unemployment at a CheckSmart location. The Complainant states they received a second check
  from Arizona Unemployment with the same check number and amount and attempted to cash
  this one as well; however, the CheckSmart employees acted as if the check was fake and refused
  to cash it. The Complainant claims CheckSmart is holding the second check and are not entitled
  to do so; they are requesting this check be returned.
  It should first be noted that CheckSmart reserves the right to deny check cashing services for any
  reason including suspicions of fraud. We confirmed the uncashed Arizona Unemployment check
  is available at the CheckSmart location; the Complainant may return to this store at their earliest
  convenience and retrieve the check. We apologize for any inconvenience this may have caused.
  We hope that we have fully addressed the complaint. Should they or the Better Business Bureau
  require further explanation, we may be reached at *****************************
  Customer Service
  5165 Emerald Pkwy #100
  Dublin, OH 43017

• Initial Complaint

  03/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Title loan I had paid in full on 11/29/2021. Went to sell my car and it is still under hold by this company. Have called customer service and they have promised me a answer but it has been a week with no response. Was told this is the company’s first time this has happened.

  

  Business response

  04/06/2022

  Thank you for the opportunity to respond to the complaint filed by ******** ****** (Complainant). Check into Cash (CIC), a member of the Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
  
  To summarize the Complainant states they have paid their title loan in full on November 29, 2021; however, when they went to sell their vehicle, CIC was still showing as the lienholder. They called CIC Customer Service and were promised an answer but have yet to receive one. The complainant is requesting this transaction to be completed.
  
  A search of our records shows the vehicle title was provided to the Complainant at the time the loan was paid in full on November 29, 2021. We have confirmed CIC does not have an electronic lien on the Complainant’s vehicle title; however, without the title presented to a store associate, we are unable to confirm whether the title was appropriately signed at the time of payment to remove CIC as the lienholder. We advise the Complainant to bring their title into the originally location the title loan was completed, and an associate will properly sign the title to release the lien should it be missing this documentation. We have provided a lien release letter, which the Complainant provided with the complaint; they may use this letter to obtain a new title with CIC removed as the lienholder. We apologize for any inconvenience this may have caused.
  
  We hope that we have fully addressed the complaint. Should they or the Better Business Bureau require further explanation, we may be reached at ###-###-####.
  
  Sincerely,
  
  Customer Service
  ******* **** **** ******* ** *****

• Initial Complaint

  03/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I informed the company by written notice and verbally that I am a victim of identity theft and as a result this account was fraudulently opened. I have made countless attempts to reach out to them however, they have failed to respond to my verbal and written notices. Cash Central didn't send collection letter to dispute the debt, instead, they reported the debt to the credit bureaus. The amount of the debt the creditor state I owe is $878, and the account number that is on the credit file is ******* and the last four digits of my social security number is ****. Telephone number is ************. The information Cash Central is reporting is the result of identity theft, and inaccurate. I have requested that they stop reporting this information to the CRSs as directed by section 623(a)(1) (B) of the Fair Credit Reporting Act, and to take them as soon as possible. PLEASE stop reporting this fraudulent information, investigate this matter, and delete any disputed items as quickly as possible. I also request for a letter explaining their findings and actions. I am a victim of identity theft, and I wrote the original creditor and collection agency to dispute the following charges on my account. I requested to close the unauthorized account, remove charges on the unauthorized account, and take steps to remove information about this account from my credit file. I also ask for written documentation.

  

  Business response

  03/30/2022

  March 30, 2022
  
  
  Better Business Bureau
  **** ****** ************* ** *****
  
  RE: BBB Complaint ID ********
  
  BBB Dispute Resolution Team:
  
  Thank you for the opportunity to respond to the complaint filed by ***** ***** (Complainant). Cash Central, a member of the Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
  
  To summarize, the Complainant states they have informed the company by written notice and verbally that they are a victim of identity theft, and this account was opened fraudulently. The Complainant claims they have attempted serval times to reach out to the company and they have failed to respond to the notices. The information Cash Central reported the to the credit bureaus is the result of identity theft and is inaccurate. The Complainant is requesting a correction to their credit report.
  
  A search of our records revealed that a payday loan was obtained in the Complainant’s name on January 19, 2021, in the amount of $630.00 with a fee of $178.12 and a due date of January 29,2021. Due to non-payment, the loan defaulted and was sold on October 5, 2021, to National Credit Adjusters. As we are no longer the owner of record, further questions concerning this account should be directed to National Credit Adjusters, which may be reached at (800) 542-1048. National Credit Adjusters may or may not be the entity reporting this to the credit bureaus.
  
  Responding to the Complainant’s statements they have contacted the company regarding being a victim of Identity Theft and inaccurate credit reporting, we have searched our records and could not find any previous correspondence from the complainant making this claim. It is unclear which company the Complainant directed these claims to; however, we have forwarded the complaint to the Identity Theft Department, and they will contact the Complainant.
  
  We hope that we have fully addressed the complaint. Should the Complainant or the Better Business Bureau require further explanation, we may be reached at [email protected].
  
  Sincerely,
  
  BSG – Consumer Complaints
  **** ******* **** **** ******* ** *****     

• Initial Complaint

  03/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I emailed and called Cash Central, and they have stated that they did receive an inquiry for credit, and asked for it to be reported as fraudulent. They referred me to their identity theft department. All the credit bureaus said they have contacted the inquirer, and they keep referring to go to the third party person (whoever that is, they will not provide the bank name), to have it removed. I want it off my credit report.

  

  Business response

  03/23/2022

  Thank you for the opportunity to respond to the complaint filed by ****** ********* (Complainant). Cash Central, a member of the Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
  To summarize, the Complainant states they emailed and called Cash Central and asked for a credit inquiry to be reported as fraudulent and were referred to the Identity Theft Department. The credit bureaus said they have contacted the inquirer and keep referring the Complainant to the third party but will not provide a name. The Complainant is requesting for a correction on their credit report.
  A search of our records revealed that a credit application was presented in the Complainant’s name on February 14, 2022; however, no loans were obtained in the Complainant’s name. On February 16, 2022, the Identity Theft Department closed the account due to the claim of fraud and notified the Complainant of the actions taken.
  Under the terms of the Fair Credit Reporting Act, data furnishers are required by law to report credit history accurately; as Cash Central is not the data furnisher of the credit inquiry, but rather the credit bureaus are, we suggest disputing this with the credit bureaus. LexisNexis Risk Solutions Inc. may be contacted at the following address:
  ********** **** ********* **** ******** ******** ******* ********** **** *** ****** ******** ** ********** ************
  We cannot speak on behalf of the credit bureaus regarding their statements on this situation or why they will not remove the credit inquiry.
  **** ******* ***** ***** *** * ******* **** ***** **** ***** ***** ******** * *** ***** ***** ********
  We hope that we have fully addressed the complaint. Should the Complainant or the Better
  Business Bureau require further explanation, we may be reached at
  *****************************
  Sincerely,
  *** – Consumer Complaints
  **** ******* **** **** ******* ** *****

• Initial Complaint

  03/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received an inquiry on November first 2021, I contacted the credit bureaus telling them that I did not initiate this inquiry, they place a security red flag on all of my credit reports! It appears I am involved in some kind of identity theft and if accounts were opened they should have verified them which they did not. Now I'm getting phone calls from debt collectors stating that I owe money for online payday loans oh, they never verified my Identity or my employment because they do not have it. I want to know why Cash Central did this inquiry without my consent when my accounts were already flagged

  Customer response

  03/16/2022

  Details:

  On November 1st 2021 this business made a credit inquiry on my credit report which I already have flagged and it appears they opened accounts in my name such as a payday loan and forwarded the funds to a bank account out of the USA, I want to know why they did this when there was already a fraud alert on my credit report from what I noticed an inquiry and I immediately called the credit bureau to report it yet it appears they are doing some fraudulent activity and identity theft

  Desired outcome:

  Contact by the business; Correction to a credit report; Explanation of charges

  

  Business response

  03/17/2022

  March 17, 2021
  
  
  Better Business Bureau
  1169 Dublin Road
  Columbus, OH 43215
  
  RE: BBB Complaint ID 16898416
  
  BBB Dispute Resolution Team:
  
  Thank you for the opportunity to respond to the complaint filed by ******** ****** (Complainant). Cash Central, a member of the Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
  
  To summarize, the Complainant states they received an inquiry on November 1, 2021. The Complainant contacted the credit bureaus to inform them they did not initiate this inquiry and the credit bureaus placed a security red flag on the credit reports. The Complainant believes they are involved in identity theft. They are requesting for a correction on their credit reports and an explanation of charges.
  
  A review of our records revealed on November 1, 2021, an application in the Complainant’s name was presented to Cash Central by a third-party lead provider; however, the application was refused, and no loans were underwritten in the Complainants name.
  
  Cash Central, under the terms of the Fair Credit Reporting Act, is required by law to report credit history accurately and is only able to correct data we furnish to the credit bureaus. Since a credit inquiry is not data furnished by Cash Central to the credit bureaus, we are unable to fulfill your request for removal. We suggest disputing this with the credit bureau listed on your credit report.
  
  Given the nature of this complaint we have forwarded this to our identity theft department. They will be in contact with the Complainant regarding any actions necessary or taken for this complaint.
  
  We hope that we have fully addressed the complaint. Should the Complainant or the Better Business Bureau require further explanation, we may be reached at [email protected].
  
  Sincerely,
  
  BSG – Consumer Complaints
  5165 Emerald Pkwy #100
  Dublin, OH 43017

• Initial Complaint

  03/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a loan from First Virginia, a subsidiary of CCFI, about two years ago. I made regular payments and continued to use the service during the time, until I lost my job December 2019. I immediately contacted them and made them aware and paid what I could when I could. On April 3, 2021 I contacted their corporate office to get the balance owed and paid in full. I was advised that the account was current and subsequently requested it be closed out. Since then I have received 4 notices in the mail, several calls regarding a past due balance. Each time I received a notice, I would call and get transferred to have someone tell me that they have "resolved" the issue and I would not receive anymore notices. Today (3/10/22) I received a text message that they are offering a 50% off discount for my past due amount and to call to take advantage of the offer. There should be NO past due amount since I paid the account off almost a year ago.

  

  Business response

  03/15/2022

  Thank you for the opportunity to respond to the complaint filed by ***** Walker (Complainant). Buckeye Check Cashing of Virginia, Inc, dba First Virginia, Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau (BBB) in resolving consumer concerns. We are happy to provide this response.

  To summarize, the Complainant states they received a loan from First Virginia approximately two years ago; regular payments were made, and services continued, until the Complainant lost their job in December 2019. The Complainant continued to make payments when she could and on April 3, 2021, she paid the balance in full. At that time, she requested the account be closed; however, since then, she has received multiple notices in the mail and several phone calls regarding a past due balance. On March 10, 2022, the Complainant received a text message offering a 50% discount for a past due balance. The Complainant states there should be no past due balance and is requesting no further contact from the business.  

  A review of our records revealed, the Complainant obtained a line of credit loan with First Virginia on October 3, 2019. On April 2, 2021, a payment for $943.54 was made paying the balance in full. Unfortunately, due to agent error, the line of credit was not closed allowing a monthly membership fee to post to the account. When this was identified, the balance was removed, and the line of credit has since been closed.

  We apologize for the automated text message received by the Complainant and for any inconvenience and frustration this may have caused. In addition, the account has been updated to block future phone calls, text messages, or postal mail. There should be no further communication to the Complainant regarding this account.

  We hope that we have fully addressed the complaint. Should they or the BBB require further explanation, we may be reached at *****************************
  
  Sincerely,
  
  Community Choice Financial, Inc.
  **** ******* ***** **** ******* ** *****

• Initial Complaint

  03/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  2/21/2022 I received an email stating that I owe 315 dollars for a loan that I supposedly took out in January of 2021. Well I did not take out any loan due to Covid 19. Also I was not working due to the shut down. So I do not know what is going on. Furthermore I asked for proof of this debt and had no response. I even called check into cash and received no help. All I get is the round around. They do not know anything . I do not want to be emailed,called or text. This us ridiculous and I am tired of being harassed.

  

  Business response

  03/09/2022

  Thank you for the opportunity to respond to the complaint filed by Ms. **** ***** (Complainant). Check Into Cash of California, Inc. dba Check Into Cash, dba Loan By Phone (CIC/LBP), appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
  
  To summarize, the Complainant claims they received an email on February 21, 2022, regarding an outstanding balance of $315.00 for a loan they supposedly took out in January of 2021. The Complainant claims they did not take out a loan during that time due to Covid 19 as they were not working due to the shutdown. The Complainant alleges they requested proof of this debt and have yet to receive a response. The Complainant states they contacted CIC/LBP; however, they were no help, gave her the run around, and they do not know anything. The Complainant is requesting to not be emailed, called, or texted regarding this account.
  
  A review of our records show, on January 8, 2020, the Complainant obtained an online payday loan from CIC/LBP for $255.00 with a fee of $45.00 and a due date of January 31, 2020. As outlined in the loan agreement, an ACH payment was processed on January 31, 2020; however, the payment did not clear causing a $15.00 return payment fee and the account to be placed with our Collections Department. When all attempts to collect the outstanding debt were unsuccessful, CIC/LBP placed the account with Delta Credit Management, a third-party collection agency, on April 23, 2021. The account was eventually recalled from this agency and placed with ********** ****** ** ********** ** ******** on September 14, 2021.
  
  We do not show the Complainant ever obtaining a loan in January 2021. Furthermore, the Complainant has made repeated complaints regarding this loan, each time changing the origination date of the loan and the complaint reason. Previous reason includes not being contacted about this outstanding debt (please reference Complaint ID ******** from January 2022) and now the Complainant is requesting to no further contact regarding this loan.
  
  While CIC/LBP denies any wrongdoing, we have recalled this account from ************ ****** ** ********** ** ******** and have placed the account in a no contact status in our systems. Going forward, the Complainant will not receive any further communications from CIC/LBP regarding this account. We ask they contact our Collections Department at ###-###-#### to reach a mutually acceptable payment agreement.
  
  As requested by the Complainant, we have included a copy of the loan agreement with this response and have mailed a copy to the Complainant for their records.
  
  We hope that we have fully addressed the complaint. Should she or the Better Business Bureau require further explanation, we may be reached at [email protected].
  
  Sincerely,
  
  
  *** – Consumer Complaints
  **** ******* **** **** ******* ** *****
  
  

• Initial Complaint

  02/24/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This is a formal complaint against DFS/CASH CENTRAL OF CA located in 6785 BOBCAT WAY STE 200 DUBLIN, OH 43016. This company has repeatedly violated my consumer rights under the Fair Credit Reporting Act and has caused me much unnecessary financial AND mental distress. For starters, they're reporting an erroneous & unverifiable account on my credit report and not to mention an account in which I've asked for proof of claim and in which they have not been able to provide, per the FCRA. Despite my efforts to resolve this unfortunate nightmare for several months now, DFS/CASH CENTRAL OF CA has completely ignored my communications and legal submissions to remove this inaccurate information from my credit report.

  

  Business response

  03/01/2022

  Thank you for the opportunity to respond to the complaint filed by ******* ****** (Complainant). Cash Central, a member of the Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
  
  To summarize, the Complainant alleges Cash Central has repeatedly violated their consumer rights under the Fair Credit Reporting Act. They claim Cash Central is reporting erroneous and an unverifiable account on their credit report and have yet to provide proof of the account when asked to provide such documentation. The Complainant alleges that Cash Central has repeatedly ignored her communications and legal submissions to remove this inaccurate information from their credit report.
  
  A review of our systems revealed on February 6, 2017, an Installment loan for $2,501.00 was obtained in the Complainant name. Due to non-payment, the account defaulted and was subsequently sold to National Credit Adjusters on May 25, 2018. As we are no longer the owner of record, further questions concerning this account should be directed to National Credit Adjusters, who may be reached at (800) 286-5427. National Credit adjusters may or may not be the entity reporting this to the credit bureaus.
  
  Regarding the statement that Cash Central has yet to provide proof of the account and has repeatedly ignored their credit reporting disputes, Cash Central provided the Complainant with the signed loan agreement on March 8, 2018, and has responded to numerous credit disputes. In March 2020, the Complainant made a claim of identity theft; at that time, the Complainant was mailed our identity theft packet for a proper investigation to be completed. This packet was never returned, and the claim was closed as there was not sufficient evidence on file to support the claim.
  
  On February 3, 2022, another dispute for identity theft was received; at that time, Cash Central submitted a request to the credit bureaus to delete the account due to the claim of fraud. A letter was mailed to the Complainant notifying them a deletion request was submitted and that the credit bureaus may take up to 90 days to update their reporting.
  
  We hope that we have fully addressed the complaint. Should she or the Better Business Bureau require further explanation, we may be reached at [email protected].
  
  Sincerely,
  
  BSG – Consumer Complaints
  **** ******* **** ****
   
  

• Initial Complaint

  02/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I applied for a loan with Check into Cash for the amount of $255.00 on 11/1/21. The account number was invalid as it was missing 1 digit, so the loan amount was rejected and sent back to Check into Cash. I spoke to a Check into Cash representative, explained the situation and they said for me to wait, and do nothing on my end.. that it wasn't my fault and to just wait to apply again and to enter the full account number this time. I never received an email or notification to apply again, but instead I received emails stating that I have a past due balance and for me to pay. But why would I pay for a loan I never received? The Loan deposit was bounced back because the account number was invalid. I spoke to a Check into Cash agent many times, had multiple conference calls with my bank, and my bank clearly said that I did not receive the money because my account number was invalid. The banker from ***** ***** also went over every deposit and transaction and explained to the Check into Cash agent that I never received the deposit, the banker also explained how returned deposits work. Today is 1/10/22 and Check into Cash keep emailing, texting me and calling me asking to collect payment from me. I called today 1/10/22 and the Check into Cash agent told me I have a past due balance and I am held liable to pay. Even though they know and records show the loan was rejected and bounced back from my Bank ***** *****.

  

  Business response

  02/22/2022

  
  
  Thank you for the opportunity to respond to the complaint filed by ***** ******** (Complainant). Check Into Cash of California, Inc, dba Check Into Cash, dba Loan By Phone (CIC/LBP), appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
  
  To summarize, the Complainant states on November 1, 2021, they applied and were approved for a $255.00 loan with CIC/LBP; however, the account number entered on his application was invalid due to missing a digit, causing the loan proceeds to be rejected by his bank and sent back to CIC/LBP. The Complainant was allegedly told by a representative at CIC/LBP to wait and do nothing, and then to apply again entering the full account number. The Complainant claims he never received an email to apply again but is now receiving emails stating he has a past due loan balance for the loan he never received.  
  
  A search of our records revealed on November 1, 2021, a loan from CIC/LBP was obtained in the Complainant’s name in the amount of $255.00 with a fee of $45.00 and a due date of November 15, 2021. Due to an invalid account number, the ACH deposit for the loan proceeds came back to CIC/LBP as a credit on November3, 2021. Unfortunately, due to human error, this credit was not immediately identified allowing the Complainant to receive collection communications regarding this loan.
  
  CIC/LBP has since corrected this situation and established communication with the Complainant notifying him of the correction. We apologize for the inconvenience this caused the Complainant.
  
  
  We hope that we have fully addressed the complaint. Should he or the Better Business Bureau require further explanation, we may be reached at [email protected].
  
  Sincerely,
  
  
  BSG – Consumer Complaints
  **** ******* **** **** ******* ** *****

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