ComplaintsforCommunity Choice Financial, Inc.

• Initial Complaint

  07/23/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  - Installment loan originating May 2019 - Called in, paid off the loan EARLY, IN FULL May 2020 - Discovered incorrect credit reporting Aug/Sept 2020 - Worked with several folks at Cash Central / CCFI (Parent Co) to get things cleared and corrected (I was told my account was marked wrong when I paid it off early) Took several months - Rec'd call from collection agency June 2021 - Reached out to *************** to ask them to mark my acct correctly, stop selling it and contact collection agency to clear up things - June 11, 2021 credit rating drops, account is AGAIN marked incorrectly - July 18, 2021 credit is corrected - July 23, credit rating drops AGAIN, account reverts back to "$0 balance, charge off/collections, missed payment" - July 23, 2021, tried to call CCFI/Cash Central, told I have to wait 90 days before I can get help again UNACCEPTABLE! FIX MY REPORTS IMMEDIATELY, CALL THEM DIRECTLY IF YOU HAVE TO. I HAVE NEVER MISSED A PAYMENT, I WAS NEVER IN COLLECTIONS, $0 BALANCE

  

  Business response

  07/27/2021

  
  Thank you for the opportunity to respond to the complaint filed by Ms. ***** ***** (Complainant). Cash Central, a member of the Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
  
  To summarize the complaint, the Complainant states they obtained an installment loan from Cash Central which they paid off early in May 2020; however, the account was reported incorrectly to the credit reporting agencies (CRAs). The Complainant also claims they have received collection calls for this debt from third party collection agencies. The Complaint states they worked with Cash Central employees to fix the credit reporting issue in 2020 only for her credit score to drop again in July 2021 due to the account reporting as Charge off/collections and missed payment. They are requesting the information being reported to the CRAs to be corrected immediately and for the account to not be sold.
  
  Cash Central has worked with the Complainant to address the above grievances. Documentation was submitted the CRAs on July 26, 2021, to correct the inaccurate credit reporting and actions have been taken to mitigate the possibility of future issues. Cash Central was able to confirm the account was not sold to a third party and therefore cannot speak to the calls the Complainant has received claiming to be regarding this loan. We apologize for the inconvenience this caused and appreciated the Complainant bringing this to our attention so we could remediate the situation.
  
  We hope that we have fully addressed the complaint. Should she or the Better Business Bureau require further explanation, we may be reached at *****************************
  
  Sincerely,
  
  BSG – Consumer Complaints
  **** ******* **** **** ******* ** ********* ** *** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩