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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/29/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I purchased AED pads for my church, a tax exempt organization, on 2 separate occasions. I bought them with a personal credit card, paid the tax then sent copies of the tax exempt form but never received my refund for taxes.
The first: Date Ordered: 8/10/2023 Order Number: ******, $507.90, tax $31.75, total $539.65.
Second: Date Ordered: 11/27/2023 Order Number: ******, $347.00 tax $21.69, total $368.69.
I emailed a PDF copy of the tax exempt form on 8/18/23 and 12/4/23 at their request. I have called and emailed several times but have not received my money. The status on both accounts continues to read "In process" when I check my account online.
Although I initially received emails requesting the forms I never received any feedback to my follow up emails, voice messages, or phone calls.
Business response
02/05/2024
Dear ****,
I sincerely apologize for the inconvenience you have experienced regarding the tax refund for your AED pads purchased at our store. We deeply value your feedback and are committed to ensuring a positive customer experience.
Upon reviewing your case, it appears there has been a delay in processing your tax refund, and we genuinely regret any frustration this may have caused. We understand the importance of timely resolutions, especially when it concerns a tax-exempt organization such as your church.
I have escalated your matter to our customer care team, providing them with the necessary details, including your order number and the respective tax amounts. Rest assured, we are actively working to expedite the processing of your refund and will make every effort to rectify this situation promptly.
If you have any further concerns or questions, please feel free to contact our team directly at ***********************Customer response
02/07/2024
I accept the business's response to resolve this complaint. Thank you.
Regards,
**** ******
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Contact Information
5000 Tuttle Crossing Blvd
Dublin, OH 43016-1534
Business hours
Today,7:00 AM - 5:00 PM
MMonday | 7:00 AM - 5:00 PM |
---|---|
TTuesday | 7:00 AM - 5:00 PM |
WWednesday | 7:00 AM - 5:00 PM |
ThThursday | 7:00 AM - 5:00 PM |
FFriday | 7:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
17 total complaints in the last 3 years.
7 complaints closed in the last 12 months.