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Complaint Details
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Initial Complaint
10/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased BLUE anti-choking trainer from AED SUPERSTORE 9/26/24. Plastic airway part frequently pops off device when abdominal thrusts are practiced. Phoned company. After letting phone ring almost 20 min rep answered with "Hello," not name of company (extremely unprofessional). Described problem. Was advised email company requesting new plastic airway part for device which I did. After one week & no response I emailed again on 10/16/24. Still no replacement part received & no response from company. I WANT TO RETURN DEFECTIVE TRAINER FOR FULL REFUND NOW SINCE CUSTOMER SERVICE APPEARS TOTALLY DEFICIENT.
Business response
12/16/2024
***************
Hello ****,
Thank you for contacting us with this issue. I have already started the process on getting the customer a return label emailed to them so they can return the defective item. I also have gone ahead and refund the customer for their order and attached I have a copy of their refund receipt. Customer will receive their return label today and will have 24 hours to print it off so that it can be returned. Please let me know if additional information is needed.
Thank you,Customer response
12/17/2024
**********
Though this company indicates it has already proceeded to rectify this matter by sending me a postage paid return label for returning this product-- they have NOT done so. I never received the label which they described though just recently, on 12/9/24, they did finally credit my VISA for this purchase.
Regards,
**** ****Initial Complaint
01/29/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I purchased AED pads for my church, a tax exempt organization, on 2 separate occasions. I bought them with a personal credit card, paid the tax then sent copies of the tax exempt form but never received my refund for taxes.
The first: Date Ordered: 8/10/2023 Order Number: ******, $507.90, tax $31.75, total $539.65.
Second: Date Ordered: 11/27/2023 Order Number: ******, $347.00 tax $21.69, total $368.69.
I emailed a PDF copy of the tax exempt form on 8/18/23 and 12/4/23 at their request. I have called and emailed several times but have not received my money. The status on both accounts continues to read "In process" when I check my account online.
Although I initially received emails requesting the forms I never received any feedback to my follow up emails, voice messages, or phone calls.
Business response
02/05/2024
Dear ****,
I sincerely apologize for the inconvenience you have experienced regarding the tax refund for your AED pads purchased at our store. We deeply value your feedback and are committed to ensuring a positive customer experience.
Upon reviewing your case, it appears there has been a delay in processing your tax refund, and we genuinely regret any frustration this may have caused. We understand the importance of timely resolutions, especially when it concerns a tax-exempt organization such as your church.
I have escalated your matter to our customer care team, providing them with the necessary details, including your order number and the respective tax amounts. Rest assured, we are actively working to expedite the processing of your refund and will make every effort to rectify this situation promptly.
If you have any further concerns or questions, please feel free to contact our team directly at ***********************Customer response
02/07/2024
I accept the business's response to resolve this complaint. Thank you.
Regards,
**** ******
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Customer Complaints Summary
18 total complaints in the last 3 years.
2 complaints closed in the last 12 months.
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